G2

Bruce S.

Commercial CRM Product Director

Small-Business (50 or fewer emp.)

11/2/2026

"All-in-One Support, Easy Setup, Faster Resolutions"

5/5

What do you like best about BoldDesk?

I like that BoldDesk brings live chat, email support, a customer self-service portal, knowledge base capabilities, and workflow automations together in one comprehensive ticketing system. It cuts down on regular support emails and the back-and-forth of resolving issues, and the knowledge base lets customers look at previous ticket histories and get their issues resolved faster. Some repetitive support requests can be answered faster automatically, so I only need to work with the escalations. I appreciate having it all on one platform; building it myself would have taken a lot of time and effort. The initial setup was actually very easy, I asked ChatGPT to set up most of our configuration for us. It worked out really well. Review collected by and hosted on G2.com.

What do you dislike about BoldDesk?

I’m too early of a customer to be able to answer this Review collected by and hosted on G2.com.

What problems is BoldDesk solving and how is that benefiting you?

BoldDesk cuts down on regular support emails and customer back-and-forth. I can keep records of how issues were resolved and reuse that knowledge, while customers can use the knowledge base and ticket history to resolve issues faster. It automates repetitive requests, so I only handle escalations. Review collected by and hosted on G2.com.