I really appreciate Plain's support level; they're always fast and efficient. The AI is intuitive and continuously improving, which has been interesting to see over the past year. I find the automatic tagging and flagging of urgent matters to be standout features. The reporting capabilities and insights with AI help understand performance periods and make us more efficient. This has allowed us to handle an increase in user and client requests without significantly growing our team. The ease of setup, aided by a helpful team and clear documentation, was also a positive experience. Review collected by and hosted on G2.com.

I think one of the main things that stand out as an issue is the export capabilities in Plain's reporting tool. Basically, I can't easily extract data to create my own dashboards or visualizations, and that's a pretty big miss for me. Another thing that could be improved for the future is the ability to connect Plain to our database to enhance chatbot functionalities. Since I work with flight bookings, it would be great if the chatbot could access things like flight statuses and booking info, to better cover what a support employee would need to provide clients. Review collected by and hosted on G2.com.