I really like the UX of Plain. It is very modern and sleek. It is API first so I can do all the things programatically which I can do via their UI.

I really love their customer cards feature because it allows us to pull in all information from our external systems like Grafana, Stripe directly inside of Plain. This allows for seamless debugging.

The onboarding by Plain team was top notch. They helped us setup Plain by migrating our existing data from Zendesk and answered all of the questions.

Their new AI bot Ari is also very helpful in quickly responding to recurrent questions. Review collected by and hosted on G2.com.

I would like to have a native Plain mobile app so that I can respond to tickets from my mobile. I find this feature missing. Review collected by and hosted on G2.com.