Thena has always been useful for making it possible to juggle customer requests, and their snappy new web interface is transforming how our support team works. In one view, we can see and respond to both the customer conversation and internal slack threads seamlessly, automatically organize requests by important customer details synced from other systems like Salesforce, and get automatic updates when feature requests or bug fixes are shipped to production. Two quotes I'd like to share to sum up our experience:

- From our support team: "New Thena web interface is _smooth_"

- From our customers: "...really love your system of following up with all requests" Review collected by and hosted on G2.com.

It's difficult to pick any substantial dislikes since the Thena team really listens to our feedback and ships improvements almost as fast as we can share it =)

One area I'm excited for Thena to solve next is some automated system for internal reminders/deadlines to make longstanding followups with customers a breeze. Review collected by and hosted on G2.com.