Content experience platforms enable companies to create personalized experiences geared toward audience engagement. These tools first provide features focused on the centralization and organization of marketing assets via tagging and categorizing based on audience or use case. Once content is organized, content experience products offer personalization functionality to create custom experiences for audiences with the intent to generate specific business outcomes. These outcomes can include capturing leads, scoring leads, or driving people to a contextual call to action, among others. Content experience platforms can also offer distribution features and analytics to track content performance and audience insights. Used by content marketing teams, these tools help businesses drive true value from their content and interactions with audiences, pushing them to actively engage.
Content experience platforms are often used alongside other content marketing tools, such as content creation software and content distribution software.
To qualify for inclusion in the Content Experience category, a product must:
Enable companies to aggregate assets in a repository, with tools to segment and organize content for various use cases, audiences, and accounts
Offer templates to customize and design personalized content experiences
Contribute to conversion via lead forms, personalized recommendations and CTAs
Provide metrics on how content is performing, including audience insights
