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G2 recognized ON24
ON24

By ON24

4.3 out of 5 stars

How would you rate your experience with ON24?

ON24 Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the ease of use of ON24, enabling smooth webinar setup and operation for all participants. (46 mentions)
Users value the user-friendly platform of ON24 Webinars, facilitating seamless operation and insightful analytics post-event. (40 mentions)
Users appreciate the excellent customer support from ON24, enhancing their experience with timely assistance and responsiveness. (37 mentions)
Users value the extensive customization options in ON24, enhancing branding and audience engagement for virtual events. (24 mentions)
Users appreciate the interactive features of ON24, enabling deeper audience engagement and seamless webinar experiences. (23 mentions)
Users value the user-friendly design and extensive features of ON24, enhancing their event hosting experience effortlessly. (20 mentions)
Users experience a steep learning curve with ON24, finding it overwhelming despite its powerful features and options. (18 mentions)
Users find the limited customization options restrictive, limiting their ability to create a seamless and user-friendly experience. (14 mentions)
Users face integration issues with ON24, particularly with media uploads and compatibility with existing systems. (12 mentions)
Users highlight that ON24 can be quite expensive, posing challenges for budget-conscious organizations seeking webinar solutions. (10 mentions)
Users face onboarding issues with On24, especially in finding quick support and desired presentation features. (10 mentions)
Users report that ON24 requires significant improvement in support knowledge and user-friendliness for better experience. (9 mentions)
Users often feel the absence of advanced animations and tech support chat, affecting the overall experience with ON24. (9 mentions)
Users often face technical difficulties with ON24, impacting communication and overall experience during live events. (7 mentions)

Top Pros or Advantages of ON24

1. Ease of Use
Users appreciate the ease of use of ON24, enabling smooth webinar setup and operation for all participants.
See 46 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Reliable Platform with Room for Updates"

What do you like about ON24?

ON24 is easy to use and reliable most of the time. Running webinars is pretty seamless, and the engagement features and analytics are helpful. In addi

Verified User
U

Verified User

Enterprise (> 1000 emp.)

5.0/5

"On24 is a great, user friendly, and easy-to-use platform!"

What do you like about ON24?

I really like the easy to use platform that is easy to understand and provides a great platform for internal staff understanding of the tools and reso

2. Webinars
Users value the user-friendly platform of ON24 Webinars, facilitating seamless operation and insightful analytics post-event.
See 40 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Reliable Platform with Room for Updates"

What do you like about ON24?

ON24 is easy to use and reliable most of the time. Running webinars is pretty seamless, and the engagement features and analytics are helpful. In addi

Verified User
U

Verified User

Enterprise (> 1000 emp.)

5.0/5

"On24 is a great, user friendly, and easy-to-use platform!"

What do you like about ON24?

I really like the easy to use platform that is easy to understand and provides a great platform for internal staff understanding of the tools and reso

3. Customer Support
Users appreciate the excellent customer support from ON24, enhancing their experience with timely assistance and responsiveness.
See 37 mentions

See Related User Reviews

BA

Bailey A.

Mid-Market (51-1000 emp.)

4.0/5

"On24 has worked well with only a few minor problems."

What do you like about ON24?

I enjoy how easy it to set up a webinar and I enjoy that craig is available to help us when we need it.

AF

Aime F.

Mid-Market (51-1000 emp.)

4.0/5

"Easy Management and transmission of webinars to our users"

What do you like about ON24?

It's a dynamic and easy-to-use webinar tool with an attractive interface. I like that the platform is intuitive, modern, and attentive to our needs an

4. Customization
Users value the extensive customization options in ON24, enhancing branding and audience engagement for virtual events.
See 24 mentions

See Related User Reviews

Verified User
U

Verified User

Enterprise (> 1000 emp.)

3.5/5

"Decent webinar hosting platform"

What do you like about ON24?

I really like using ON24 because it allows you to upload your slides in advance, which makes hosting webinars much smoother. I also appreciate how the

Alexander B.
AB

Alexander B.

Enterprise (> 1000 emp.)

4.0/5

"ON24 has the best simultaneous content share"

What do you like about ON24?

What I’d probably like most about ON24 is how it turns virtual events into something much more strategic—it’s not just about hosting webinars, it’s ab

5. Interactivity
Users appreciate the interactive features of ON24, enabling deeper audience engagement and seamless webinar experiences.
See 23 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Reliable Platform with Room for Updates"

What do you like about ON24?

ON24 is easy to use and reliable most of the time. Running webinars is pretty seamless, and the engagement features and analytics are helpful. In addi

Verified User
U

Verified User

Enterprise (> 1000 emp.)

5.0/5

"On24 is a great, user friendly, and easy-to-use platform!"

What do you like about ON24?

I really like the easy to use platform that is easy to understand and provides a great platform for internal staff understanding of the tools and reso

6. Features
Users value the user-friendly design and extensive features of ON24, enhancing their event hosting experience effortlessly.
See 20 mentions

See Related User Reviews

Verified User
U

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Our go-to platform for our webinars"

What do you like about ON24?

ON24 has been our trusted webinar platform for a few years now - it's efficient, reliable, and offers the latest features in webcasting. We use it mul

Verified User
I

Verified User

Enterprise (> 1000 emp.)

3.0/5

"Large, Robut Tool, slightly dated, Lots of Add-on charges"

What do you like about ON24?

The stability and quality of the streaming video

Top Cons or Disadvantages of ON24

1. Learning Curve
Users experience a steep learning curve with ON24, finding it overwhelming despite its powerful features and options.
See 18 mentions

See Related User Reviews

Maddi H.
MH

Maddi H.

Enterprise (> 1000 emp.)

4.0/5

"Good webinar option"

What do you dislike about ON24?

On24 is not very user friendly or intuitive but once you get the hang of it, its fine.

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"ON24 - Plenty of bells and whistles"

What do you dislike about ON24?

Unfortunately, more advanced reporting is not a standard option and requires a separate subscription tier. There are some learning curves when it come

2. Limited Customization
Users find the limited customization options restrictive, limiting their ability to create a seamless and user-friendly experience.
See 14 mentions

See Related User Reviews

Verified User
I

Verified User

Enterprise (> 1000 emp.)

3.0/5

"Large, Robut Tool, slightly dated, Lots of Add-on charges"

What do you dislike about ON24?

They've built their solution, at least the package we had with a lot of add on charges. They told us we needed multiple workspaces at a lot of additi

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Getting onboarded but loving it!"

What do you dislike about ON24?

Almost too many customization options? It can be overwhelming

3. Integration Issues
Users face integration issues with ON24, particularly with media uploads and compatibility with existing systems.
See 12 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Best Webinar Experience"

What do you dislike about ON24?

I love all of the data that is collected through the platform but I wish it exported more conciesly, we have to take mulitiple reports and combine the

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Great customer experience, has some quirks"

What do you dislike about ON24?

Biggest problem that we've had is that simulive events lock about 2 hours before and that can be limiting for last minute changes. Uploading media and

4. Expensive
Users highlight that ON24 can be quite expensive, posing challenges for budget-conscious organizations seeking webinar solutions.
See 10 mentions

See Related User Reviews

Alexander B.
AB

Alexander B.

Enterprise (> 1000 emp.)

4.0/5

"ON24 has the best simultaneous content share"

What do you dislike about ON24?

What I might not love about ON24 is that, while it’s powerful, it can feel a bit overwhelming at first—there’s a lot going on under the hood, and gett

Verified User
I

Verified User

Enterprise (> 1000 emp.)

3.0/5

"Large, Robut Tool, slightly dated, Lots of Add-on charges"

What do you dislike about ON24?

They've built their solution, at least the package we had with a lot of add on charges. They told us we needed multiple workspaces at a lot of additi

5. Onboarding Issues
Users face onboarding issues with On24, especially in finding quick support and desired presentation features.
See 10 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Review On24"

What do you dislike about ON24?

I wish our PowerPoint slides could have animation within an On24 event. I'd also like to have a pointer feature or the ability to draw on the presenta

Verified User
E

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"It does exactly what we need it for"

What do you dislike about ON24?

I find the help box quite frustrating sometimes, when I am hoping to find an easy answer and the people in the chat box send me a long article to read

6. Improvement Needed
Users report that ON24 requires significant improvement in support knowledge and user-friendliness for better experience.
See 9 mentions

See Related User Reviews

Ros d.
RD

Ros d.

Enterprise (> 1000 emp.)

4.5/5

"Intuitive webinar software, but it feels like not all of the app has stayed up to date"

What do you dislike about ON24?

Parts of the app - like the function to setup multi-session webinars - are in need of an update. Also, it is still too easy for presenters to accident

Alexander B.
AB

Alexander B.

Enterprise (> 1000 emp.)

4.0/5

"ON24 has the best simultaneous content share"

What do you dislike about ON24?

What I might not love about ON24 is that, while it’s powerful, it can feel a bit overwhelming at first—there’s a lot going on under the hood, and gett

7. Missing Features
Users often feel the absence of advanced animations and tech support chat, affecting the overall experience with ON24.
See 9 mentions

See Related User Reviews

VF

Valerie F.

Enterprise (> 1000 emp.)

4.5/5

"ON24 is a game changer for your webinar programming"

What do you dislike about ON24?

I miss the tech support chat feature - it was super convienient.

Irina T.
IT

Irina T.

Mid-Market (51-1000 emp.)

5.0/5

"Our company has been using ON24 for over 4 years for webinars and we love it!"

What do you dislike about ON24?

Virtual backgrounds missing - or were at the time we were using ON24 at the start of 2024.

8. Technical Difficulties
Users often face technical difficulties with ON24, impacting communication and overall experience during live events.
See 7 mentions

See Related User Reviews

BA

Bailey A.

Mid-Market (51-1000 emp.)

4.0/5

"On24 has worked well with only a few minor problems."

What do you dislike about ON24?

It does not work well with Hubspot. It cannot auto generate lists and I havent found a way to link my own landing pages yet. They make guides to use f

Tracy T.
TT

Tracy T.

Enterprise (> 1000 emp.)

5.0/5

"Excellent for robust platform of tools and functionality"

What do you dislike about ON24?

It would be great for tutorial text bubbles to pop up when an error occurs to let users know how to resolve. For example today I tried several times t

ON24 Reviews (1,192)

View 3 Video Reviews
Reviews

ON24 Reviews (1,192)

View 3 Video Reviews
4.3
1,192 reviews
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SR
Group Head of Marketing
Mid-Market (51-1000 emp.)
"Simu-Live Feature Sets This Platform Apart"
What do you like best about ON24?

The simulated live function is brilliant, as well as the option to go from simu-live to live questions. These are both functions that I have not seen done so well by any other platform and give us the freedom to choose live or pre-record parts of the webinar to avoid issues on the day/ Review collected by and hosted on G2.com.

What do you dislike about ON24?

It takes a little getting used to in the set up, but the support is good and once you have done a few, it's second nature. There are just more clicks/sections to edit than I'm used to on other platforms. Review collected by and hosted on G2.com.

ML
Business Analyst
Mid-Market (51-1000 emp.)
"Exceptional Automated Webinar Platform with Engaging Features"
What do you like best about ON24?

This is one of the most valuable and user-friendly automated webinar platforms I have used lately. I particularly enjoy the live chat feature during webinars, as it boosts engagement and helps generate more sales prospects. I also value how the platform enhances interactivity by allowing the addition of questions, polls, tips and tricks, emojis, and custom messages. Review collected by and hosted on G2.com.

What do you dislike about ON24?

I have nothing negative to say. This webinar tool is equipped with everything a business needs to automate its sales and marketing funnel and for customer service. Plus, the sound quality is excellent. Review collected by and hosted on G2.com.

Verified User in E-Learning
UE
Mid-Market (51-1000 emp.)
"Engaging Platform with Interactive Features and Seamless Integration"
What do you like best about ON24?

I appreciate how the platform allows content to be presented by different speakers and encourages interaction with the audience. The option to conduct polls for pre- and post-tests is particularly useful. I also value the ability to measure engagement within a specific audience, as well as the integration with other platforms to help achieve reliable results.

The platform is easy to use for both the back end team and the audience. Customer support is readily available for both groups when difficulties arise. Review collected by and hosted on G2.com.

What do you dislike about ON24?

The inability to generate closed captions makes it difficult to accommodate audiences who are hearing impaired. Review collected by and hosted on G2.com.

AA
Customer Support Manager
Mid-Market (51-1000 emp.)
"Intuitive, User-Friendly, and Perfect for Seamless Meetings"
What do you like best about ON24?

I appreciate how intuitive and user-friendly it is, making it accessible even for people who aren't particularly tech-savvy. The interface stands out as excellent, and the meeting room is easy to see thanks to the webcam's clear display. Review collected by and hosted on G2.com.

What do you dislike about ON24?

I haven't encountered any issues or problems; this software fits our needs perfectly. I especially appreciate the screen sharing and recording features—they function seamlessly, and there are no time limits. I prefer meetings that last about an hour, so not having to worry about restrictions makes the experience much more comfortable. Review collected by and hosted on G2.com.

AW
General Manager Digital
Mid-Market (51-1000 emp.)
"Empowers Creativity and Streamlines Large-Scale Events with Outstanding Support"
What do you like best about ON24?

ON24 allows us to express our creativity and personalize our work. I really appreciate the ability to create templates that can be reused, which helps us save valuable time. Additionally, the services team was extremely supportive during our onboarding process and played a key role in helping us launch our large-scale events smoothly. Review collected by and hosted on G2.com.

What do you dislike about ON24?

I have not encountered any issues or problems at all; in fact, the experience has been quite positive. The platform adapts exceptionally well to our needs and has motivated us to organize large-scale webinars, allowing us to engage with a wide virtual audience. Review collected by and hosted on G2.com.

HP
Product Marketer
Mid-Market (51-1000 emp.)
"Flexible, Intuitive, and Effortless Video Conferencing"
What do you like best about ON24?

I like that it's a flexible and intuitive tool, visually appealing without requiring downloads or complicated setups, and it's fast, secure, and high-performing. I love that I can easily organize video conferences because it offers wonderful features for initiating or connection, sharing screen, audio, and video with high-quality imagen and sound. Review collected by and hosted on G2.com.

What do you dislike about ON24?

Our experience has been wonderful, I have nothing bad to say. It perfectly suits my needs, offering more that we normally need to collaborate online from any location and device. Review collected by and hosted on G2.com.

VR
Data Engineer
Mid-Market (51-1000 emp.)
"Outstanding Customer Engagement Portal for Interactive Sessions"
What do you like best about ON24?

The customer engagement portal is fantastic and provides an outstanding live experience for viewers. I appreciate that it features a broad selection of options, including live and on-demand webinars as well as hybrid sessions. Overall, the customer engagement portal truly stands out. Review collected by and hosted on G2.com.

What do you dislike about ON24?

This platform is incredible, I have nothing negative to say about it. It serves as a foundation for delivering high-quality, interactive sessions, whether for customer training, lead generation, or thought leadership campaigns. Review collected by and hosted on G2.com.

IK
Digital Healthcare Consultant
Mid-Market (51-1000 emp.)
"Exceptional Audio & Video Quality with Intuitive, Feature-Rich Platform"
What do you like best about ON24?

I really value the stable audio and outstanding video quality, even when there are hundreds of participants. The platform provides a wide range of interactive features, including small group chats, subtitles, and many other options that enhance the overall experience. Review collected by and hosted on G2.com.

What do you dislike about ON24?

We've had an excellent experience so far, and I have nothing negative to mention about this platform. Its implementation has been remarkably straightforward due to the intuitive interface, which makes navigation easy for both organizers and attendees. Review collected by and hosted on G2.com.

AW
Senior Consultant
Mid-Market (51-1000 emp.)
"Feature-Rich, Secure, and Exceptionally Customizable Video Platform"
What do you like best about ON24?

I really appreciate the wide range of options available during video calls; there are so many features that I can't even name them all. This platform feels genuinely secure for any type of online meeting, and I particularly value the level of customization and flexibility it provides. Review collected by and hosted on G2.com.

What do you dislike about ON24?

There's a slight delay when changing sliders, screen sharing with images might be better. Sometimes, the software exhibits some latency when using the recording functions. Review collected by and hosted on G2.com.

AS
Senior Network Engineer
Mid-Market (51-1000 emp.)
"Flexible, Reliable Webinars with Great Analytics and Personalization"
What do you like best about ON24?

I appreciate how the platform provides the flexibility needed to run a smooth webinar, free from audio or speaker problems. Furthermore, its interactive tools contribute to an outstanding user experience. The personalization features are impressive as well, and the analytics and data produced have proven to be very helpful. Review collected by and hosted on G2.com.

What do you dislike about ON24?

My experience with this platform has been unique, in a positive sense, it allows us to process a wealth of useful analytics for business development and marketing. Review collected by and hosted on G2.com.

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