Best Contact Center Software - Page 9
Contact center software, also referred to as CCaaS or contact center as a service, provides businesses with the capabilities necessary to run a cloud-hosted customer contact center. Founded on traditional, voice-based call center solutions, contact center software enables inbound queueing and routing, outbound dialing, call analytics, and workforce management. However, this type of software goes beyond call center infrastructure to support digital interactions in multiple channels, such as SMS, email, and chat. Common features of the best contact center software include automatic call distribution (ACD), interactive voice response (IVR), omnichannel support, and computer-telephony integrations (CTI).
Contact center software is commonly used by support teams to staff a help line or by sales teams to handle prospecting. These products integrate with CRM software applications to access customer information and to update customer records with the post-action summaries. They will often integrate with contact center workforce software, speech analytics software, and contact center quality assurance software solutions if the product doesn’t provide that functionality natively. Contact center solutions may also integrate with or include features for unified communications, or UCaaS. Some businesses opt to use virtual receptionist services in place of contact center software.
To qualify for inclusion in the Contact Center category, a product must:
Featured Contact Center Software At A Glance
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- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Salesmsg is the ultimate tool for communicating with your customers, clients, and team in real-time. Whether it’s sending texts or making calls, it’s all about staying connected, fast, and professiona
- Owner
- Sales
- Health, Wellness and Fitness
- Real Estate
- 69% Small-Business
- 26% Mid-Market
145 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Cisco Unified Contact Center is a contact center platform that can support up to 36,000 agents. It supports call routing, omnichannel integrations, and a management portal for creating customer profil
- 50% Mid-Market
- 40% Enterprise
721,900 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Deepija Telecom Pvt. Ltd was Established in 2003, by Alok Kaushal and Deepak Agarwal.They are Software Engineers with varied experience in Software and Telecom Industry. We are a team of 200+ Employ
- 33% Mid-Market
- 33% Small-Business
147 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
LeadDesk is a cloud-based contact center software for high volume sales and customer-service. Customers range from SMB to large Enterprise customers. Other major customer industries include; media, se
- 50% Mid-Market
- 42% Small-Business
459 Twitter followers
- Overview
- User Satisfaction
- Seller Details
RingByName is designed to help create better relationships with your customers with its built-in intelligent routing and customer relations software. Providing a top notch phone experience for your cu
- 46% Small-Business
- 38% Mid-Market
747 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
All-In-One Solution for Contact Centers Designed to Deliver Stunning Mobile Customer Experience. From your Call Center to the Web and Social Media.
- 83% Mid-Market
- 17% Small-Business
12,180 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Contivio’s cloud contact center software deploys as a toolbar in your browser. It extends your CRM solution and empowers your Sales, Marketing, Finance, Support, and Services teams. EXTENSIVE…built
- 80% Mid-Market
- 20% Small-Business
114 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Offer: ICTBroadcast offers life time free licenses of ICTBroadcast Enterprise Edition up-to 50 concurrent calls / channels . ICTBroadcast is a White label, multi-tenant, unified communications-based
- 60% Mid-Market
- 30% Small-Business
1,071 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
intalk.io is an Omnichannel Customer Interaction Platform, designed & developed by Agami Tech Pvt. Ltd. intalk.io unifies all business communication channels – voice, email, SMS, webchat and soci
- 50% Mid-Market
- 38% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Mindful is a best-in-class customer experience solution for the world’s biggest brands. For us, customer-centricity is key—so we bridge the gap between experiences, bringing customers the help they ne
- 100% Mid-Market
12,306 Twitter followers
- Overview
- User Satisfaction
- Seller Details
PhoneIQ is the modern phone system and contact center platform built exclusively for companies on Salesforce. Our all-in-one cloud communications platform brings together power dialing, local presence
- 60% Small-Business
- 40% Mid-Market
- Overview
- User Satisfaction
- Seller Details
Calls, text/SMS, email, webchat, workforce management … all of these omnichannel contact center features are table stakes, ensuring agents can deliver a great customer experience that builds lasting r
- 40% Mid-Market
- 40% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
FluentStream Technologies offers fully hosted Voice Over IP (VoIP) telecommunications service for business.
- 92% Small-Business
- 8% Mid-Market
644 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
The NobelBiz Voice Carrier Network is the only VoIP interconnected provider built to service contact-center-specific traffic, with multiple redundancies across the globe. As a result, our telecom netw
- 60% Small-Business
- 30% Enterprise
589 Twitter followers
- Overview
- User Satisfaction
- Seller Details
NuVoxx Cloud Contact Centre (NC3) is a cloud-based inbound and outbound contact centre solution for organizations looking to enhance their contact centre capabilities and customer experience, without
- 75% Mid-Market
- 25% Small-Business
47 Twitter followers
