Best Contact Center Software - Page 9

How Many Contact Center Software Products Does G2 Track?

Total Products under this Category: 490

Category Stats (Sep 2026)

  • Average Rating: 4.45/5 (↑0.01 vs Aug 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: CloudCall (+0.44%) - Among all products in this category, CloudCall recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank Contact Center Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 47,600+ Authentic Reviews
  • 490+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Contact Center Software

G2 Grid® for Contact Center Software plotting products by satisfaction and market presence

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Aircall, CloudTalk, Talkdesk, Genesys Cloud CX, Five9 Intelligent Cloud Contact Center Platform, Nextiva, and Ringover.

Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=aircall&focus%5B%5D=cloudtalk&focus%5B%5D=talkdesk&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=nextiva&focus%5B%5D=ringover)

StringeeX

StringeeX is a customer support platform that lets you connect with customers on any channel (phone, chat, email, social media, etc). This platform makes it easy to keep track of all your support requests, answer questions quickly, and monitor customer service agent's effectiveness. Accessible by desktop and mobile app, StringeeX can integrate with most of popular CRM and Helpdesk tools. Currently, StringeeX is trusted by over 500 companies in Vietnam and launching product to North America and Australia. Start a free trial to see StringeeX in action.

Average Rating: 4.1/5.0

Total Reviews: 9

How Do G2 Users Rate StringeeX?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 8.9/10)
  • Concurrent Calling: 7.9/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.6/10 (Category avg: 8.5/10)
  • Administrator Access: 8.3/10 (Category avg: 8.9/10)

Who Is the Company Behind StringeeX?

  • Seller: Stringee JSC
  • Year Founded: 2017
  • HQ Location: Hanoi, Vietnam
  • Twitter: @stringeecom
    26 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    72 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 64% Small, 45% Medium

What Are Recent G2 Reviews of StringeeX?

What Are G2 Users Discussing About StringeeX?

Voximplant Kit

Drag-and-drop customer experience automation. Best call center operations software for programming your communications using graphic blocks to build complex and omnichannel scenarios. Smart IVR Improve service with modern speech interaction technologies Automated Call Campaigns Handle hundreds of concurrent outbound and inbound calls Trigger outbound calls Initiate call reminders and alerts from event triggers Harness the Power of AI Seamlessly integrate modern speech synthesis, natural language processing with Dialogflow, and intelligent voicemail detection

Average Rating: 4.7/5.0

Total Reviews: 9

How Do G2 Users Rate Voximplant Kit?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.3/10 (Category avg: 8.8/10)
  • Session Summary Notes: 9.4/10 (Category avg: 8.5/10)
  • Administrator Access: 8.3/10 (Category avg: 8.9/10)

Who Is the Company Behind Voximplant Kit?

  • Seller: VoxImplant
  • Year Founded: 2013
  • HQ Location: Palo Alto, California
  • Twitter: @voximplant
    977 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    201 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 46% Small, 31% Medium

What Are Recent G2 Reviews of Voximplant Kit?

Lifesize CxEngage

Lifesize CxEngage is a contact center solution designed for today’s global, digitally transforming business. Today’s customers have demanding expectations. This is especially true within customer-service organizations where customers expect an omnichannel, connected experience with effortless problem resolution. With CxEngage, we’ll help you exceed these expectations. CxEngage is a contact center solution designed to meet your needs and work in your environment. Unlike monolithic architectures and on-premises solutions, CxEngage is a ‘born-in the-cloud’ platform delivering true omnichannel support with all the up-to-date capabilities required by today’s contact center. And designed to ‘just work’ while powering up your customer experience.

Average Rating: 3.6/5.0

Total Reviews: 8

How Do G2 Users Rate Lifesize CxEngage?

  • Has the product been a good partner in doing business?: 6.7/10 (Category avg: 8.9/10)
  • Concurrent Calling: 8.3/10 (Category avg: 8.8/10)
  • Session Summary Notes: 7.2/10 (Category avg: 8.5/10)
  • Administrator Access: 7.3/10 (Category avg: 8.9/10)

Who Is the Company Behind Lifesize CxEngage?

  • Seller: Enghouse Systems
  • Year Founded: 1984
  • HQ Location: Markham
  • Twitter: @EnghouseInterac
    2,418 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,294 employees on LinkedIn®
  • Ownership: ENGH (TSE)

Who Uses This Product?

  • Company Size: 91% Medium, 27% Large

What Are Recent G2 Reviews of Lifesize CxEngage?

Loris

Transform customer interactions into opportunities for insight, optimization & growth. Automate time-consuming customer service and conversation review processes without compromising accuracy, using deep customer experience domain expertise and a library of AI models trained on millions of real customer service conversations. - Customer Insights: Uncover why customers are frustrated, understand the needs hidden in every conversation, and create solutions to improve not only your customer experience, but also your company strategy. Instantly and all in one place. - Quality Assurance: Stop subjective assessment, listening to long call recordings, and juggling multiple systems. Create consistency at every part of your QA process, automating conversation scoring, streamlining agent coaching, and measuring performance trends at all levels of your organization. - Agent Co-Pilot: Guide agents in live customer conversations, using best practice workflows and real-time sentiment analysis to give the right answer, at the right time. Improve policy compliance, customer satisfaction, and agent ramp time with more predictable interactions, delivered by agents and powered by AI.

Average Rating: 4.8/5.0

Total Reviews: 11

How Do G2 Users Rate Loris?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 8.9/10)
  • Administrator Access: 7.8/10 (Category avg: 8.9/10)

Who Is the Company Behind Loris?

  • Seller: Loris
  • Year Founded: 2018
  • HQ Location: New York, US
  • Twitter: @loris_ai
    231 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    62 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 73% Medium, 18% Large

What Are Recent G2 Reviews of Loris?

VirtualPBX

We built the very first cloud phone system back in 1997. Today, we’re still keeping it simple for small businesses: fast, reliable calling, no contracts, and no hidden fees. Get every single feature on one smarter plan. Stay connected to your team and customers from anywhere. Need an extra set of hands? Smart AI tools answer calls and handle routine tasks so you can do more with less. And our real, US-based support is always here to help.

Average Rating: 4.2/5.0

Total Reviews: 35

How Do G2 Users Rate VirtualPBX?

  • Has the product been a good partner in doing business?: 7.9/10 (Category avg: 8.9/10)

Who Is the Company Behind VirtualPBX?

  • Seller: VirtualPBX
  • Year Founded: 1997
  • HQ Location: San Jose, CA
  • Twitter: @VirtualPBX
    5,359 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    31 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 97% Small, 3% Medium

What Do G2 Reviewers Say About VirtualPBX?

AI-generated summary from verified user reviews

Pros
  • Customers commend the excellent customer support of VirtualPBX, highlighting professionalism and effective assistance throughout their experience.
  • Users commend the excellent customer service of VirtualPBX, highlighting their professionalism and helpfulness throughout the process.
  • Users commend the helpful customer service from VirtualPBX, highlighting their professionalism and dedication.
  • Users appreciate the excellent customer service of VirtualPBX, highlighting their helpful and thorough support.
  • Users commend the efficiency of VirtualPBX, noting quick setup and excellent support from the team.

What Are Recent G2 Reviews of VirtualPBX?

What Are G2 Users Discussing About VirtualPBX?

Alvaria Intelligence Platform

The Alvaria Intelligence Platform is an intelligent contact center and customer engagement platform designed for enterprise organizations. Built on an open API architecture, it enables seamless integration with third-party systems and supports flexible, scalable contact center environments. The platform provides a unified suite of capabilities, including self-service, omnichannel inbound and outbound engagement, workforce management, quality management, AI-driven service intelligence, omnichannel orchestration, and reporting and analytics. It enables organizations to manage customer preferences and segmentation data through a centralized self-service portal, supporting more personalized and efficient interactions. Customers can engage seamlessly across voice and digital channels, creating a consistent, continuous experience regardless of how they choose to connect. With AI-powered orchestration and intelligent outbound capabilities, organizations can deliver timely customer communications, improve engagement outcomes, and support revenue recovery initiatives in a compliant and scalable manner. AI-driven service intelligence helps surface insights from customer interactions, improve segmentation, and enhance engagement decisions across every touchpoint. Built-in analytics and reporting provide visibility into operational performance, helping teams refine service strategies and improve efficiency. The platform also supports live assistance capabilities to ensure customers and agents can access support when needed.

Average Rating: 4.4/5.0

Total Reviews: 10

How Do G2 Users Rate Alvaria Intelligence Platform?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 8.9/10)
  • Concurrent Calling: 7.8/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.3/10 (Category avg: 8.5/10)
  • Administrator Access: 7.8/10 (Category avg: 8.9/10)

Who Is the Company Behind Alvaria Intelligence Platform?

  • Seller: Alvaria, Inc.
  • Year Founded: 1973
  • HQ Location: Atlanta, US
  • Twitter: @Alvaria_Inc
    278 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    69 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 70% Large, 20% Medium

What Are Recent G2 Reviews of Alvaria Intelligence Platform?

What Are G2 Users Discussing About Alvaria Intelligence Platform?

Broadvoice

Broadvoice simplifies communications for small and medium businesses (SMBs) by combining powerful cloud PBX, UC and collaboration features with virtual call center in one award-winning Unified Communications as a Service (UCaaS) platform that delivers enterprise-class features at affordable rates. The platform is connected to Broadvoice’s secure, redundant network and hosting infrastructure, enabling SMBs to connect with customers securely anytime, anywhere and with any device. Broadvoice is ranked in the Deloitte Technology Fast 500 and Inc. 500 Fastest Growing Private Companies in America. 

Average Rating: 4.5/5.0

Total Reviews: 63

How Do G2 Users Rate Broadvoice?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 8.9/10)
  • Concurrent Calling: 5.0/10 (Category avg: 8.8/10)
  • Session Summary Notes: 8.3/10 (Category avg: 8.5/10)
  • Administrator Access: 8.3/10 (Category avg: 8.9/10)

Who Is the Company Behind Broadvoice?

  • Seller: Broadvoice
  • Year Founded: 2005
  • HQ Location: Northridge, US
  • Twitter: @broadvoice
    562 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    253 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Hospital & Health Care
  • Company Size: 59% Small, 27% Medium

What Do G2 Reviewers Say About Broadvoice?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Broadvoice, enjoying its intuitive app and simple management features.
  • Users commend Broadvoice for its excellent customer support and easy navigation, ensuring a seamless experience.
  • Users value the reliability of Broadvoice, citing excellent customer service and seamless call management without outages.
  • Users enjoy the flexibility and accessibility of Broadvoice, making calls and texts seamless in a hybrid work environment.
  • Users appreciate the global accessibility of Broadvoice, enabling easy communication and call management from anywhere.
Cons
  • Users find the lack of intuitiveness in Broadvoice challenging, particularly with its mobile app and call flow setup.
  • Users experience occasional call connectivity issues with interruptions and quality dips during use, affecting reliability.
  • Users often face call issues, including missed calls and choppy quality, impacting communication reliability and clarity.
  • Users find Broadvoice's call tree setup and customer portal to be complicated, leading to a frustrating experience.
  • Users experience internet dependency issues with Broadvoice, affecting call quality and connectivity during outages.

What Are Recent G2 Reviews of Broadvoice?

What Are G2 Users Discussing About Broadvoice?

ITC Cloud

As part of In-Telecom, ITC Cloud was created to provide a simple and reliable way for businesses to have a unified communications solution. We give you the ability to work from anywhere on any device; whether it’s from your desk phone, cell phone, or computer in a seamless manner. ITC Cloud is also backed by 24/7 help desk and a company that cares about the overall efficiency of your business. We take pride in delivering the best customer experience from start to finish and beyond. We make moving to the cloud easy!

Average Rating: 4.4/5.0

Total Reviews: 19

How Do G2 Users Rate ITC Cloud?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 8.9/10)

Who Is the Company Behind ITC Cloud?

  • Seller: In-Telecom
  • Year Founded: 2009
  • HQ Location: Slidell, Louisiana
  • Twitter: @_intelecom_
    46 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    139 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 45% Medium, 45% Small

What Do G2 Reviewers Say About ITC Cloud?

AI-generated summary from verified user reviews

Pros
  • Users find ITC Cloud to be highly user-friendly, making virtual meetings and access seamless across devices.
  • Users find ITC Cloud to be a highly affordable solution, perfect for small to medium-sized enterprises.
  • Users value the efficiency of ITC Cloud, enhancing business operations with its cost-effective and reliable solutions.
  • Users value the reliability of ITC Cloud, finding it consistent and effective for global business operations.
  • Users value the flexibility of remote work with ITC Cloud, enjoying accessibility and simplicity across devices.
Cons
  • Users report poor connectivity issues, particularly on mobile devices with unreliable internet, affecting overall usability.
  • Users express concerns over security issues in ITC Cloud, highlighting risks like data loss and account hijacking.
  • Users note that ITC Cloud can be expensive, requiring careful monitoring to manage billing effectively.
  • Users highlight internet dependency challenges with ITC Cloud, particularly affecting mobile functionality and reliability.
  • Users face connection issues on poor networks, impacting their experience and usability of ITC Cloud.

What Are Recent G2 Reviews of ITC Cloud?

Lumen Contact Center

CenturyLink© Contact Center Solutions offer cloud- and network-based services that provide flexibility, scalability, and low TCO, as well as a robust feature-functionality set that delivers an excellent customer experience. Call Routing: Intelligent Pre-Route (IPR) Reduce call transfers and costly reroutes with Intelligent Pre-Route (IPR), a CenturyLink network-hosted application that integrates with Cisco Intelligent Call Manager (ICM). IPR routes calls to the appropriate destination directly from the Toll Free Network. IPR communicates with premise-based call center platforms to determine the location, group, or individual best available to handle incoming calls. Call Routing: Interaction Routing Improve sales and services while lowering contact center costs with Interaction Routing, a network-based contact-center solution that includes inbound ACD routing, outbound dialing, web-contact transaction routing, workforce management, and detailed reporting. IVR: Hosted IVR Improve your customers' experience with Hosted IVR, a scalable, flexible platform that gives you the ability to direct calls according to customer need and agent availability. IVR: EZ Route Improve business efficiency and customer satisfaction with EZ Route, CenturyLink's network-based, self-help, IVR application that provides contact-center functionality, such as menu routing, database routing, intelligent call processing, and links to custom applications. IVR: On Demand IVR Simplify application management with On-Demand IVR, a cloud-based application that's delivered to you as a service. Use the simple GUI to develop call routing applications without the time or money required for software development. Outbound Notification: Notify Improve your customers' experience with Notify, an outbound notification service that allows you to deliver multi-media content to a variety of end-point devices. Pre-defined applications are available to meet standard business needs such as appointment reminders, while custom applications let you create more complex applications to meet unique needs.

Average Rating: 4.2/5.0

Total Reviews: 13

How Do G2 Users Rate Lumen Contact Center?

  • Has the product been a good partner in doing business?: 7.1/10 (Category avg: 8.9/10)
  • Concurrent Calling: 10.0/10 (Category avg: 8.8/10)
  • Session Summary Notes: 6.7/10 (Category avg: 8.5/10)
  • Administrator Access: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind Lumen Contact Center?

  • Seller: Lumen Technologies
  • Year Founded: 1930
  • HQ Location: Monroe, LA
  • Twitter: @lumentechco
    9,154 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    49,367 employees on LinkedIn®
  • Ownership: NYSE:LUMN

Who Uses This Product?

  • Company Size: 46% Medium, 38% Small

What Do G2 Reviewers Say About Lumen Contact Center?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the seamless CRM integration with platforms like Salesforce, enhancing overall efficiency and customer satisfaction.
  • Users value the user-friendly interface of Lumen Contact Center, making implementation and updates straightforward and efficient.
  • Users value the call recording feature of Lumen Contact Center for improving interaction analysis and training effectiveness.
  • Users value the multichannel support of Lumen Contact Center, enhancing communication through various platforms effortlessly.
  • Users value the prompt and responsive customer support of Lumen Contact Center, enhancing their customer experience effectively.
Cons
  • Users find that data management integration can be cumbersome, often requiring significant customization and effort for syncing.
  • Users find the software slow and reporting features lacking, requiring significant effort to address data consolidation issues.
  • Users feel that Lumen Contact Center's pricing is a bit high compared to other customer support options.
  • Users face integration issues with existing systems, requiring extra effort for compatibility and data syncing challenges.
  • Users face challenges with managing toll numbers, which complicates their experience with Lumen Contact Center.

What Are Recent G2 Reviews of Lumen Contact Center?

What Are G2 Users Discussing About Lumen Contact Center?

Mitel CX

Backed by 50 years of communications innovation and 20 years of contact center expertise, Mitel CX delivers a secure, proven platform that enterprises trust to keep every customer interaction clear and connected. Too often, conversations end without action. Mitel CX turns voice and digital interactions into business intelligence, empowering line-of-business leaders to uncover trends, improve outcomes, and drive ROI. When agents have the right tools, service quality follows. Mitel CX gives them AI-driven guidance, real-time visibility, and intelligent workflows that reduce effort and improve results—turning every interaction into a more efficient, satisfying customer experience.

Average Rating: 3.9/5.0

Total Reviews: 7

How Do G2 Users Rate Mitel CX?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 8.9/10)
  • Concurrent Calling: 7.9/10 (Category avg: 8.8/10)
  • Session Summary Notes: 6.7/10 (Category avg: 8.5/10)
  • Administrator Access: 7.1/10 (Category avg: 8.9/10)

Who Is the Company Behind Mitel CX?

  • Seller: Mitel Networks
  • Year Founded: 1972
  • HQ Location: Kanata, Ontario
  • Twitter: @Mitel
    22,451 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    4,011 employees on LinkedIn®
  • Total Revenue (USD mm): $1,300

Who Uses This Product?

  • Company Size: 71% Medium, 14% Large

What Are Recent G2 Reviews of Mitel CX?

What Are G2 Users Discussing About Mitel CX?

Cisco Unified Contact Center Enterprise

Cisco Unified Contact Center is a contact center platform that can support up to 36,000 agents. It supports call routing, omnichannel integrations, and a management portal for creating customer profiles, segmentation, and resource monitoring.

Average Rating: 4.1/5.0

Total Reviews: 6

How Do G2 Users Rate Cisco Unified Contact Center Enterprise?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 8.9/10)
  • Concurrent Calling: 10.0/10 (Category avg: 8.8/10)
  • Session Summary Notes: 6.7/10 (Category avg: 8.5/10)
  • Administrator Access: 6.7/10 (Category avg: 8.9/10)

Who Is the Company Behind Cisco Unified Contact Center Enterprise?

  • Seller: Cisco
  • Year Founded: 1984
  • HQ Location: San Jose, CA
  • Twitter: @Cisco
    720,366 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    95,545 employees on LinkedIn®
  • Ownership: NASDAQ:CSCO

Who Uses This Product?

  • Company Size: 50% Medium, 40% Large

What Are Recent G2 Reviews of Cisco Unified Contact Center Enterprise?

What Are G2 Users Discussing About Cisco Unified Contact Center Enterprise?

Contivio.com

Contivio’s cloud contact center software deploys as a toolbar in your browser. It extends your CRM solution and empowers your Sales, Marketing, Finance, Support, and Services teams. EXTENSIVE…built from the ground up to support all your telephony needs from PBX, IVR and ACD Contivio.com has emerged as a world class, blended contact center supporting voice, voicemail, fax, SMS, chat, email, and social. Our feature footprint is unrivaled as no one includes and offers more features and functionality at better value. FLEXIBLE…any VoIP, any platform, any CRM, and device, anywhere. Pick the most reliable, lowest cost VoIP provider of your choice. Run Contivio.com on a Mac or PC using Chrome or IE. Screen pop and integrate with MS CRM, NetSuite, Salesforce, SugarCRM, or Zendesk. Click-to-dial wearing a headset or use your connected IP phone from the office or out of your home. INTUITIVE…with our simple-to-use, browser-based toolbar, users quickly adapt to using Contivio.com to manage all inbound & outbound communications without ever having to navigate away from their CRM. RELIABLE…designed and developed by seasoned telecommunication and IT experts, our 99.995% uptime along with our global redundant cloud-infrastructure provides the ease of mind for you to scale and grow your business. AFFORDABLE…Contivio.com contact center software gives you the functionality of million dollar systems at SME pricing. There’s no hidden costs or per minute fees, just simple all-in-one pricing. You get everything and pay only for the number of concurrent users.

Average Rating: 2.8/5.0

Total Reviews: 6

How Do G2 Users Rate Contivio.com?

  • Has the product been a good partner in doing business?: 6.1/10 (Category avg: 8.9/10)
  • Concurrent Calling: 9.2/10 (Category avg: 8.8/10)
  • Session Summary Notes: 7.2/10 (Category avg: 8.5/10)
  • Administrator Access: 6.1/10 (Category avg: 8.9/10)

Who Is the Company Behind Contivio.com?

  • Seller: Contivio.com
  • Year Founded: 2008
  • HQ Location: Irvine, US
  • Twitter: @Contivio
    109 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    21 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Medium, 17% Small

What Do G2 Reviewers Say About Contivio.com?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the AI-powered omnichannel support of Contivio.com, enhancing customer engagement and agent efficiency.
  • Users value the AI-powered omnichannel support of Contivio.com, enhancing customer engagement through seamless communication channels.
  • Users value the deep CRM integration of Contivio, enhancing customer engagement and increasing sales efficiency.
  • Users appreciate the ease of use of Contivio.com, highlighting its straightforward setup and user-friendly admin interface.
  • Users appreciate the easy integrations with CRM systems, enhancing efficiency and customer engagement through unified omnichannel support.
Cons
  • Users experience limited chat functionality, as customization for different business needs requires contacting Contivio for additional setups.
  • Users find the interface overwhelming, mentioning difficulties in using features and inadequate configuration guidance.
  • Users express concern over the lack of clarity in configuration guidance, complicating their experience with Contivio.
  • Users find the limited customization of chat setups restrictive for different business needs across multiple websites.
  • Users report frequent login issues, including daily sign-ins and poor logout visibility, impacting call handling effectiveness.

What Are Recent G2 Reviews of Contivio.com?

What Are G2 Users Discussing About Contivio.com?

LeadDesk

LeadDesk is a cloud-based contact center software for high volume sales and customer-service. Customers range from SMB to large Enterprise customers. Other major customer industries include; media, security services, energy, telecommunication, financial services, market research, and fundraising. Our intelligent tools allow you to maximize call-efficiency and help you sell more. LeadDesk can be used stand-alone or integrated with CRM systems. Our customers boost agent productivity with highly efficient call handling, seamless VoIP/GSM/PBX connectivity, integrated contacts lists, contacts data management, and advanced monitoring and reporting. LeadDesk is cloud-based and highly scalable. Sales organizations choose LeadDesk because they close more, have no downtime, no start-up costs, and lower OPEX.

Average Rating: 4.0/5.0

Total Reviews: 12

How Do G2 Users Rate LeadDesk?

  • Has the product been a good partner in doing business?: 7.1/10 (Category avg: 8.9/10)
  • Concurrent Calling: 9.4/10 (Category avg: 8.8/10)
  • Session Summary Notes: 9.4/10 (Category avg: 8.5/10)
  • Administrator Access: 9.4/10 (Category avg: 8.9/10)

Who Is the Company Behind LeadDesk?

  • Seller: LeadDesk
  • Year Founded: 2010
  • HQ Location: 00500 Helsinki, FI
  • Twitter: @LeadDesk
    461 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    194 employees on LinkedIn®
  • Ownership: HEL: LEADD

Who Uses This Product?

  • Company Size: 50% Medium, 42% Small

What Do G2 Reviewers Say About LeadDesk?

AI-generated summary from verified user reviews

Pros
  • Users love the intuitive and user-friendly interface of LeadDesk, simplifying navigation and enhancing productivity.
  • Users appreciate the intuitive and user-friendly interface of LeadDesk, enhancing efficiency for agents and managers alike.
  • Users praise the user-friendly interface of LeadDesk, highlighting its intuitive navigation for agents and managers.
  • Users value the intuitive and user-friendly interface of LeadDesk, simplifying navigation and enhancing productivity.
  • Users appreciate the intuitive and user-friendly interface of LeadDesk, facilitating easy navigation and accessibility of features.
Cons
  • Users report poor customer support, highlighting a need for improvement despite overall satisfaction with the product.
  • Users experience occasional call clarity issues, though the support team promptly addresses them when they occur.
  • Users experience occasional call clarity issues, but the support team promptly addresses them when they arise.
  • Users find the customer service lacking, describing it as poor and misleading, with unclear contract terms.
  • Users find the difficult learning curve challenging, particularly those new to similar software systems.

What Are Recent G2 Reviews of LeadDesk?

What Are G2 Users Discussing About LeadDesk?

RingByName

RingByName is designed to help create better relationships with your customers with its built-in intelligent routing and customer relations software. Providing a top notch phone experience for your customers will surely increase their affinity for your brand and service.

Average Rating: 4.2/5.0

Total Reviews: 11

How Do G2 Users Rate RingByName?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 8.9/10)
  • Concurrent Calling: 9.2/10 (Category avg: 8.8/10)
  • Session Summary Notes: 9.2/10 (Category avg: 8.5/10)
  • Administrator Access: 9.2/10 (Category avg: 8.9/10)

Who Is the Company Behind RingByName?

  • Seller: RingByName
  • Year Founded: 2012
  • HQ Location: Miami, US
  • Twitter: @ringbyname
    738 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    17 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 46% Small, 38% Medium

What Are Recent G2 Reviews of RingByName?

What Are G2 Users Discussing About RingByName?

GreenAds Global

GreenAds Global is a leading CPaaS provider and official Google RBM Partner & Meta Business Partner, helping businesses scale with WhatsApp API, RCS, SMS, and Voice solutions through our all-in-one Telinfy platform. Since 2011, we have supported 5,000+ businesses across Asia, Africa and the Middle East with reliable enterprise messaging solutions. Our platform, Telinfy, brings campaigns, customer conversations, automation, analytics and smart fallback into one easy-to-use communication hub. We help brands send promotional campaigns, transactional alerts, OTPs, reminders, support messages and conversational journeys through trusted channels like WhatsApp Business API, Google RCS, SMS and Voice. GreenAds Global is a Google RCS Messaging Partner, WhatsApp Business API provider and MEFFYS 2024 award winner.

Average Rating: 4.7/5.0

Total Reviews: 5

Who Is the Company Behind GreenAds Global?

  • Seller: GreenAds Global
  • Year Founded: 2011
  • HQ Location: Kochi, India
  • LinkedIn® Page: linkedin.com
    65 employees on LinkedIn®
  • Phone: +91 484 350 3173

Who Uses This Product?

  • Company Size: 60% Small, 20% Medium

What Are Recent G2 Reviews of GreenAds Global?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated March 3, 2025