The pop-up option that shows the customer’s NetSuite account as soon as I pick up a call is a huge help. It saves me from wasting time searching for the customer’s account and makes the whole process much smoother. The technical support is also very quick and efficient.

Contivio is relatively easy to use and has almost all of the features I need to do my job well. Its integration with NetSuite has been very beneficial as it helps me to assist the customer quickly and efficiently. I have experienced very minimal speedbumps, particularly with the calls function which works better than most other systems we have tried. It was easy to learn to use. The AI portion of the system helps me to understand how well I am doing when assisting customers. I have visibility on what sorts of conversations my coworkers have had with them as well to keep everything streamlined and clear.

Contivio has been a fantastic addition to our customer service and sales operations. Its integration with NetSuite allows us to sync call logs with records, giving our team better visibility into customer interactions. It's really valuable for strengthening service support for our employees and improving the overall customer experience. I appreciate the support team being readily available and resolving most issues within twenty-four hours. The dedicated account manager is a great help for tackling particularly hard issues or complex structures. Their knowledge helps us resolve or grow as a company. The AI features are incredibly valuable, allowing us to review calls and turn insights into practical training tools. It's the first time we've been able to pull call data into our NetSuite ERP, which is incredibly helpful. It syncs conversations onto customer profiles, enabling other reps to listen and find out where the last representative left off. The AI feature helps identify calls needing additional attention, which is less manual and greatly appreciated.