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Contivio.com
6 reviews
- 1 profiles
- 1 categories
Average star rating
2.8
Serving customers since
2008
Contivio.com Reviews
TC
Tommy C.
Strong CRM Integration, But Room for Improvement
Contivio's upsides center on its deep CRM integration (like NetSuite), providing AI-powered omnichannel support (voice, chat, SMS) for unified customer engagement, automating tasks, improving agent efficiency with tools like screen pops and call notes, and offering centralized reporting for better performance management, ultimately boosting sales and customer satisfaction with lower costs.
CA
Carlos A.
Director of Information Technology at Amatheon Animal HealthContivio propelled our Sales Team into the future!
Contivio's direct connectivity with NetSuite is a game changer for our sales staff. The product itself offers VoIP calls, IM, SMS/MMS, fax, and email as forms of communication. It has robust call handling options and many supervisor features to help with live calls during training or when a salesperson needs additional assistance with customer calls.
JV
Johan v.
Works well, easy to set up and fairly easy to maintain
It works well. Admin interface is fairly easy. Easy to set up for every day use.
About
What is Contivio.com?
Contivio.com is a cloud-based omnichannel contact center solution designed to enhance customer relationship management for businesses. The platform integrates seamlessly with existing CRM systems and offers a comprehensive suite of communication tools, including inbound and outbound voice calls, email, chat, SMS, and social media interactions. With features such as advanced call routing, automated workflows, and real-time analytics, Contivio.com aims to streamline customer support operations and improve customer engagement. The platform is suitable for businesses of varying sizes looking to optimize their contact center capabilities.
Details
Year Founded
2008
Website
www.contivio.comHunting for software insights?
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