Contivio.com Reviews & Product Details

Contivio's upsides center on its deep CRM integration (like NetSuite), providing AI-powered omnichannel support (voice, chat, SMS) for unified customer engagement, automating tasks, improving agent efficiency with tools like screen pops and call notes, and offering centralized reporting for better performance management, ultimately boosting sales and customer satisfaction with lower costs. Review collected by and hosted on G2.com.

Downsides of Contivio often cited by users include a lack of a mobile app, frequent logouts requiring daily sign-in, poor visibility of logout status (leading to missed calls/recordings), inadequate configuration guidance, limited chat functionality, inconsistent support, and a potentially overwhelming interface with some features being difficult to use or hide, though its core call handling and CRM integration can be strong for some users. Review collected by and hosted on G2.com.

It works well. Admin interface is fairly easy. Easy to set up for every day use. Review collected by and hosted on G2.com.

The chat set up itself (look and feel) is just for 1 chat setup. So you can't make different ones if you have say a b2b and b2c websites for the same company. You'll have to contact Contivio to get another instance in the same account. Review collected by and hosted on G2.com.

Contivio's direct connectivity with NetSuite is a game changer for our sales staff. The product itself offers VoIP calls, IM, SMS/MMS, fax, and email as forms of communication. It has robust call handling options and many supervisor features to help with live calls during training or when a salesperson needs additional assistance with customer calls. Review collected by and hosted on G2.com.

The only downside to Contivio is you need a reliable internet connection in order for it to function, but let's be honest, what modern day company doesn't rely on reliable internet? Review collected by and hosted on G2.com.

NONE! It's very unreliable. Issues here and there. Review collected by and hosted on G2.com.

Everything! I'll need to pay for a VPN for it to work on my ISP. Review collected by and hosted on G2.com.

It was to integrate into my desktop phone, and the initial setup was relatively painless. Review collected by and hosted on G2.com.

This system never seems to work correctly - I am logged in at all times but constantly missing calls through my desktop app (logged in through my phone) and the app on my cell phone. Voicemails come through without issue, but my phone never seems to ring. Review collected by and hosted on G2.com.

Easy to auto-dial straight from salesforce. The voice recordings appear right after my call, and its helpful for review since I am in a sales role. Review collected by and hosted on G2.com.

Since its web based you need pretty strong internet to get a clear connection, not always convenient. It also quits on me if its been idle for too long. not sure if this is an issue on my end or contivio's. Review collected by and hosted on G2.com.