# Contivio.com Reviews **Vendor:** Contivio.com **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 2.8/5.0 **Total Reviews:** 6 ## About Contivio.com Contivio’s cloud contact center software deploys as a toolbar in your browser. It extends your CRM solution and empowers your Sales, Marketing, Finance, Support, and Services teams. EXTENSIVE…built from the ground up to support all your telephony needs from PBX, IVR and ACD Contivio.com has emerged as a world class, blended contact center supporting voice, voicemail, fax, SMS, chat, email, and social. Our feature footprint is unrivaled as no one includes and offers more features and functionality at better value. FLEXIBLE…any VoIP, any platform, any CRM, and device, anywhere. Pick the most reliable, lowest cost VoIP provider of your choice. Run Contivio.com on a Mac or PC using Chrome or IE. Screen pop and integrate with MS CRM, NetSuite, Salesforce, SugarCRM, or Zendesk. Click-to-dial wearing a headset or use your connected IP phone from the office or out of your home. INTUITIVE…with our simple-to-use, browser-based toolbar, users quickly adapt to using Contivio.com to manage all inbound & outbound communications without ever having to navigate away from their CRM. RELIABLE…designed and developed by seasoned telecommunication and IT experts, our 99.995% uptime along with our global redundant cloud-infrastructure provides the ease of mind for you to scale and grow your business. AFFORDABLE…Contivio.com contact center software gives you the functionality of million dollar systems at SME pricing. There’s no hidden costs or per minute fees, just simple all-in-one pricing. You get everything and pay only for the number of concurrent users. ## Contivio.com Pros & Cons **What users like:** - Users value the **AI-powered omnichannel support** of Contivio, enhancing customer engagement and improving agent efficiency. (1 reviews) - Users value the **AI-powered omnichannel support** of Contivio, enhancing customer engagement across various communication channels. (1 reviews) - Users value the **deep CRM integration** of Contivio.com, enhancing customer engagement and improving agent efficiency remarkably. (1 reviews) - Users find the **ease of use** of Contivio.com beneficial for daily operations and administration tasks. (1 reviews) - Users value the **easy integrations** of Contivio.com, enhancing efficiency and unifying customer engagement across channels seamlessly. (1 reviews) - Users find the **easy setup** of Contivio.com beneficial for everyday use, enhancing their overall experience. (1 reviews) - Efficiency (1 reviews) - Features (1 reviews) **What users dislike:** - Users report **limited chat functionality** , with restrictions on setups for different business types causing inconvenience. (2 reviews) - Users find the **interface complexity** of Contivio challenging, leading to difficulties in utilization and navigation. (1 reviews) - Users point out a **lack of clarity** in configuration and interface, complicating the overall user experience with Contivio. (1 reviews) - Users find the **limited customization** of chat setups restrictive, needing separate instances for different business types. (1 reviews) - Users often face **login issues** with Contivio, including frequent logouts and unclear logout status, impacting usability. (1 reviews) - Missed Calls (1 reviews) - Poor Customer Support (1 reviews) - Poor Interface Design (1 reviews) ## Contivio.com Reviews ### 1. Strong CRM Integration, But Room for Improvement **Rating:** 2.5/5.0 stars **Reviewed by:** Tommy C. | Customer Care Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** January 06, 2026 **What do you like best about Contivio.com?** Contivio's upsides center on its deep CRM integration (like NetSuite), providing AI-powered omnichannel support (voice, chat, SMS) for unified customer engagement, automating tasks, improving agent efficiency with tools like screen pops and call notes, and offering centralized reporting for better performance management, ultimately boosting sales and customer satisfaction with lower costs. **What do you dislike about Contivio.com?** Downsides of Contivio often cited by users include a lack of a mobile app, frequent logouts requiring daily sign-in, poor visibility of logout status (leading to missed calls/recordings), inadequate configuration guidance, limited chat functionality, inconsistent support, and a potentially overwhelming interface with some features being difficult to use or hide, though its core call handling and CRM integration can be strong for some users. **What problems is Contivio.com solving and how is that benefiting you?** Contivio's benefits center on unifying customer interactions (voice, chat, SMS, email) in a single platform, deeply integrating with CRMs like NetSuite/Salesforce for automatic data logging and screen pops, boosting agent efficiency with AI-driven tools (call notes, routing, suggested actions), improving sales/support by providing real-time customer context, and offering robust analytics and scalability for better performance and lower costs. ### 2. Works well, easy to set up and fairly easy to maintain **Rating:** 4.5/5.0 stars **Reviewed by:** Johan v. | Web Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2024 **What do you like best about Contivio.com?** It works well. Admin interface is fairly easy. Easy to set up for every day use. **What do you dislike about Contivio.com?** The chat set up itself (look and feel) is just for 1 chat setup. So you can't make different ones if you have say a b2b and b2c websites for the same company. You'll have to contact Contivio to get another instance in the same account. **What problems is Contivio.com solving and how is that benefiting you?** Customers can chat with our Customer Service. When the customer calls in, our ERP system pulls up the existing customer record. Saves time and helps with accuracy. Keeps chats, voicemails, voice recordings in one place. ### 3. Contivio propelled our Sales Team into the future! **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos A. | Director of Information Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Contivio.com?** Contivio's direct connectivity with NetSuite is a game changer for our sales staff. The product itself offers VoIP calls, IM, SMS/MMS, fax, and email as forms of communication. It has robust call handling options and many supervisor features to help with live calls during training or when a salesperson needs additional assistance with customer calls. **What do you dislike about Contivio.com?** The only downside to Contivio is you need a reliable internet connection in order for it to function, but let's be honest, what modern day company doesn't rely on reliable internet? **What problems is Contivio.com solving and how is that benefiting you?** Contivio modernized our outdated VoIP in-house system and has afforded our sales staff the opportunity to work in the office and/or remotely if necessary. It definitely saved us money, is more efficient with calls and gives us more options that were previously not available to us including a direct connection with NetSuite. ### 4. WORST! **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2022 **What do you like best about Contivio.com?** NONE! It's very unreliable. Issues here and there. **What do you dislike about Contivio.com?** Everything! I'll need to pay for a VPN for it to work on my ISP. **What problems is Contivio.com solving and how is that benefiting you?** They have the worst technical support. Resolution time is prolonged sometimes, it takes days for some issues to be resolved. They don't have enough workforce to attend to their client's needs. ### 5. So many options make this software overwhelming. **Rating:** 1.0/5.0 stars **Reviewed by:** Derek R. | Warehouse Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2021 **What do you like best about Contivio.com?** It was to integrate into my desktop phone, and the initial setup was relatively painless. **What do you dislike about Contivio.com?** This system never seems to work correctly - I am logged in at all times but constantly missing calls through my desktop app (logged in through my phone) and the app on my cell phone. Voicemails come through without issue, but my phone never seems to ring. **Recommendations to others considering Contivio.com:** Suppose you're willing to put in the legwork beforehand; many options would make this program a great fit. If you're looking for something more user-friendly and straightforward, maybe consider something else. **What problems is Contivio.com solving and how is that benefiting you?** Right now, we've had our IT department look into the call issues, and they are working with Contivio to resolve these issues - the customer service is excellent. Still, it doesn't make the usability of the software anymore so. ### 6. Easy to use--when internet is not down! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2018 **What do you like best about Contivio.com?** Easy to auto-dial straight from salesforce. The voice recordings appear right after my call, and its helpful for review since I am in a sales role. **What do you dislike about Contivio.com?** Since its web based you need pretty strong internet to get a clear connection, not always convenient. It also quits on me if its been idle for too long. not sure if this is an issue on my end or contivio's. **What problems is Contivio.com solving and how is that benefiting you?** Easier way to communicate and the busy/ready/idle status helps with cross office communication. We were utelizing shoretel before, and it was really difficult to download calls from the system. Now they are integrated right into slaesforce ## Contivio.com Discussions - [What is Contivio.com used for?](https://www.g2.com/discussions/what-is-contivio-com-used-for) - [View Contivio.com pricing details and edition comparison](https://www.g2.com/products/contivio-com/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+10%3A12%3A28+-0500&secure%5Bsession_id%5D=d9e6ef73-8baf-4db5-b35a-2af4fe58e8c4&secure%5Btoken%5D=a45e22aeed25daa5b42c416f8fe5fe8e455881c90d1a8a56ad843d3dd56226cc&format=llm_user) ## Contivio.com Features **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Generative AI** - AI Text-to-Speech **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment ## Top Contivio.com Alternatives - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,422 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (590 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,545 reviews)