--- title: PhoneIQ | Modern Phone System & CTI for Salesforce Reviews meta_title: 'PhoneIQ | Modern Phone System & CTI for Salesforce Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how PhoneIQ | Modern Phone System & CTI for Salesforce works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 5 scale: '5' date_modified: '2025-10-31' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # PhoneIQ | Modern Phone System & CTI for Salesforce Reviews **Vendor:** PhoneIQ **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.9/5.0 **Total Reviews:** 5 ## About PhoneIQ | Modern Phone System & CTI for Salesforce PhoneIQ is the modern phone system and contact center platform built exclusively for companies on Salesforce. Our all-in-one cloud communications platform brings together power dialing, local presence, voicemail drop, Salesforce call routing, call recording and a complete PBX replacement that lives within your CRM. With support for desktop, mobile, and desk phones, PhoneIQ works seamlessly at the office or remote, logging all interactions automatically in Salesforce and generating beautiful reports that management can leverage to track KPIs in real-time. - Admins can deploy it in minutes to users globally without the need for technical knowledge. - Companies can buy numbers in 50+ countries instantly. - Customers can get live support from our Salesforce certified team at any time. ## PhoneIQ | Modern Phone System & CTI for Salesforce Reviews ### 1. Best CTI on the platform **Rating:** 5.0/5.0 stars **Reviewed by:** Chad H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2021 **What do you like best about PhoneIQ | Modern Phone System & CTI for Salesforce?** The outstanding features and exceptional customer service team are unparalleled. Each new release brings with it a whole new set of enhancements and features that add to the already impressive lineup of business-winning tools. The ability to create a list of leads and call sequentially without stopping to leave voicemails (Vm drop is awesome btw) is a huge timesaver. Keep up the great work! **What do you dislike about PhoneIQ | Modern Phone System & CTI for Salesforce?** The mobile app was very lackluster, but I am excited for the upcoming app in development. I hear it will be 100% integrated with salesforce. **Recommendations to others considering PhoneIQ | Modern Phone System & CTI for Salesforce:** Look at other apps, compare features, and test them out. I've had several clients using other CTI's that are more well known that had terrible experiences with the 'well known' juggernauts in the space. Bigger doesn't always mean better; it usually means poor customer service and a product that is not flexible or receptive to change. You need to see and use these apps to get a feel for the pros and cons and discuss with the provider if you have requirements that are deal-breakers and nice-to-haves. Many can be automated or added in your salesforce instance if not supported in the base product, but you should clarify those needs upfront to get an idea of the potential gaps in any app you choose. **What problems is PhoneIQ | Modern Phone System & CTI for Salesforce solving and how is that benefiting you?** Ease of use and low outbound call volume, which has increased by more than 40% since implementation for one of my clients in particular. I started using it myself after implementing it a few times, the automations are such a time saver. More calls = more sales. ### 2. Excellent product! **Rating:** 5.0/5.0 stars **Reviewed by:** Ignacio L. | IT infrastructure manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 16, 2021 **What do you like best about PhoneIQ | Modern Phone System & CTI for Salesforce?** The ease of installation, configuration, and use. The stability and scalability of the software. The multiplatform capability (I can use it on Windows, Mac, iPhone, Android, and hardphones) **What do you dislike about PhoneIQ | Modern Phone System & CTI for Salesforce?** Nowadays, nothing. Before, the software had some bugs here and there, but now it has improved a lot and is quite stable. **What problems is PhoneIQ | Modern Phone System & CTI for Salesforce solving and how is that benefiting you?** We moved from analog telephony to digital telephony. With this, a lot of benefits like adding and removing extensions without the need for a technician or hardware. Having an IVR system. Having statistics, recordings. It has been the great wildcard of home office, allowing phone service from home, whether from a computer or a cell phone. The truth is, it's an impressive solution at the telephony level. ### 3. Great Telephony Solution for Salesforce **Rating:** 5.0/5.0 stars **Reviewed by:** Israel F. | Chief Technology Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2021 **What do you like best about PhoneIQ | Modern Phone System & CTI for Salesforce?** Customer Service, Click to Dial, Smart Routing, Ring Groups, Easy Implementation, Easy Record Access. **What do you dislike about PhoneIQ | Modern Phone System & CTI for Salesforce?** We get glitches on rare occasions where the Call log doesn't sync right away. **Recommendations to others considering PhoneIQ | Modern Phone System & CTI for Salesforce:** Their customer service is top-notch. Alvaro, Sabrina and Mathias are always quick to respond with a solution. **What problems is PhoneIQ | Modern Phone System & CTI for Salesforce solving and how is that benefiting you?** We're able to handle volume with click to dial and auto-call logging into a record—also, easy task creation straight from the dial pad. ### 4. Superb Implementation **Rating:** 4.5/5.0 stars **Reviewed by:** James A. | Operations Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2021 **What do you like best about PhoneIQ | Modern Phone System & CTI for Salesforce?** Excellent integration with Salesforce which makes it simple to associate calls with multiple objects. **What do you dislike about PhoneIQ | Modern Phone System & CTI for Salesforce?** Early security issue (resolved) with the desktop app which froze for some users some of the time. Now completely resolved in a subsequent release. **What problems is PhoneIQ | Modern Phone System & CTI for Salesforce solving and how is that benefiting you?** We have a fully integrated phone system which allows users to quickly look up and review all our customer interactions easily and where they want to see them with a very useable interface. ### 5. PhoneIQ is amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Christian V. | Founder, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2021 **What do you like best about PhoneIQ | Modern Phone System & CTI for Salesforce?** Speed of implementation and learning curve is the best thing about it **What do you dislike about PhoneIQ | Modern Phone System & CTI for Salesforce?** I honestly haven't had any problems with anything related to PhoneIQ. I am delighted **Recommendations to others considering PhoneIQ | Modern Phone System & CTI for Salesforce:** I recommend PhoneIQ 100%. They have a high quality team of people. You will not regret hiring them! **What problems is PhoneIQ | Modern Phone System & CTI for Salesforce solving and how is that benefiting you?** I have been able to increase the productivity of my sales team by 200%. ## PhoneIQ | Modern Phone System & CTI for Salesforce Discussions - [What is phone IQ?](https://www.g2.com/discussions/phoneiq-modern-phone-system-cti-for-salesforce-what-is-phone-iq) - [What is phone IQ?](https://www.g2.com/discussions/what-is-phone-iq) - [What is a legacy phone system?](https://www.g2.com/discussions/phoneiq-modern-phone-system-cti-for-salesforce-what-is-a-legacy-phone-system) - [What is a legacy phone system?](https://www.g2.com/discussions/what-is-a-legacy-phone-system) - [What do you thing is the top feature missing from most CTI apps?](https://www.g2.com/discussions/50728-what-do-you-thing-is-the-top-feature-missing-from-most-cti-apps) - 1 upvote - [View PhoneIQ | Modern Phone System & CTI for Salesforce pricing details and edition comparison](https://www.g2.com/products/phoneiq-modern-phone-system-cti-for-salesforce/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-10+12%3A20%3A51+-0500&secure%5Bsession_id%5D=d5acf0cd-7968-4ea2-bf02-bb0ca10f7c34&secure%5Btoken%5D=e95b35e4aef433409825c375680a7391fb8621eb90de9ec63333f2bf280ec2fc&format=llm_user) ## PhoneIQ | Modern Phone System & CTI for Salesforce Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Channels** - Voice - Social - Live Chat - Mobile SMS - Email **Generative AI** - AI Text-to-Speech - Generative AI **Functions** - Call Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring ## Top PhoneIQ | Modern Phone System & CTI for Salesforce Alternatives - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,602 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,477 reviews) - [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) - 4.8/5.0 (853 reviews)