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Vocalcom

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6 reviews
  • 1 profiles
  • 1 categories
Average star rating
4.7
Serving customers since
1995
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Vocalcom Reviews

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Star Rating
4
2
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CB
Carlos B.
04/28/2025
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Contact Center platform with IVR, Outbound dialer, Scripting and Reporting tool all in one.

The on-premise version allowed us to bring our own carrier, keeping telephony costs down on a multi-country environment. Inbound, Outbound, IVR are fully integrated and provide a unify customer experience by sharing customer data across contact channels. New customer journey integrates digital channels for a complete solution.
Steve M.
SM
Steve M.
Chargé des partenariats avec les entreprises
03/05/2025
Validated Reviewer
Review source: Organic
Translated Using AI

A suitable tool for multimodal contact centers

The fact that we can easily assign skills is a huge advantage. Then, real-time monitoring of online agents is very crucial.
Aman K.
AK
Aman K.
06/22/2023
Validated Reviewer
Review source: G2 invite
Incentivized Review

Best Cloud Calling Center Solution

A contact center solution's best part is handling incoming and outgoing contacts intelligently and engaging the client. Also, it's very easy to integrate the system into your existing one.

About

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HQ Location:
Courbevoie, FR

Social

@Vocalcom

What is Vocalcom?

Vocalcom is a global leader in cloud-based contact center software solutions, renowned for its innovative and user-friendly products designed to enhance customer engagement and optimize operational efficiency. With its cutting-edge technology, Vocalcom aims to transform the way businesses communicate with their customers by offering solutions that support omnichannel interactions including voice, video, email, SMS, and social media. Vocalcom's offerings are tailored to meet the needs of businesses of all sizes, ensuring scalability and flexibility for growing demand. Their comprehensive suite includes features for inbound and outbound calling, customer relationship management (CRM) integration, artificial intelligence-driven interactions, and real-time analytics.

Details

Year Founded
1995