--- title: NuVoxx Cloud Contact Centre Reviews meta_title: 'NuVoxx Cloud Contact Centre Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how NuVoxx Cloud Contact Centre works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 4 scale: '5' date_modified: '2025-10-31' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # NuVoxx Cloud Contact Centre Reviews **Vendor:** NC3 **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.5/5.0 **Total Reviews:** 4 ## About NuVoxx Cloud Contact Centre NuVoxx Cloud Contact Centre (NC3) is a cloud-based inbound and outbound contact centre solution for organizations looking to enhance their contact centre capabilities and customer experience, without having to deploy, manage and maintain the required infrastructure. ## NuVoxx Cloud Contact Centre Reviews ### 1. A very versatile application that allows you to communicate with your customers **Rating:** 4.5/5.0 stars **Reviewed by:** Guillermo F. | Solutions Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2022 **What do you like best about NuVoxx Cloud Contact Centre?** The interface is straightforward to use, and it is very intuitive Many options and features such as making calls and then merging the calls for customers can speak in conference. You can track the number of calls received which allows you to keep track of call metrics. **What do you dislike about NuVoxx Cloud Contact Centre?** so far i have found all the features to be very good and easy to use and have nothing to dislike about this app. **Recommendations to others considering NuVoxx Cloud Contact Centre:** It is a very easy-to-use software, and you will not be disappointed. **What problems is NuVoxx Cloud Contact Centre solving and how is that benefiting you?** Better customer service i have realized overall improvement in customer satisfaction ### 2. Efficient service delivery **Rating:** 5.0/5.0 stars **Reviewed by:** Viau S. | TI, Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2022 **What do you like best about NuVoxx Cloud Contact Centre?** the rapid response in terms of telecommunications, attentive to needs. **What do you dislike about NuVoxx Cloud Contact Centre?** not really a negative point, the challenges are based on continuous improvement **Recommendations to others considering NuVoxx Cloud Contact Centre:** must be tested **What problems is NuVoxx Cloud Contact Centre solving and how is that benefiting you?** the need to focus our efforts on important files. ### 3. Fairly easy to use contact center **Rating:** 3.5/5.0 stars **Reviewed by:** Lindsey S. | Supervisor/customer service coach, Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2022 **What do you like best about NuVoxx Cloud Contact Centre?** As a supervisor I liked being able to pull report to verify time cards or look into productivity by checking agent states. **What do you dislike about NuVoxx Cloud Contact Centre?** Nuvoxx wasn't keeping up with other programs on the up and coming state of the art tools . **Recommendations to others considering NuVoxx Cloud Contact Centre:** It will do the job, but my work did end up switching programs. **What problems is NuVoxx Cloud Contact Centre solving and how is that benefiting you?** Being able to see if those on my team taking contacts were effectively efficient. ### 4. Nuvoxx **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2019 **What do you like best about NuVoxx Cloud Contact Centre?** Nuvoxx Cloud Center Contact is very user friendly, it is a basic system but works very well. I work remotely and this has made my day to day job easier to communicate with clients. **What do you dislike about NuVoxx Cloud Contact Centre?** Nuvoxx Cloud Center Contact is easy to use. Highly recommended. There is nothing I dislike. **Recommendations to others considering NuVoxx Cloud Contact Centre:** I recommend Nuvoxx to anyone working Remotely looking for a easy system to use to contact customers and clients. **What problems is NuVoxx Cloud Contact Centre solving and how is that benefiting you?** Nuvoxx makes working remotely a breeze, it is easy to navigate and contact clients. ## NuVoxx Cloud Contact Centre Discussions - [What is NuVoxx Cloud Contact Centre used for?](https://www.g2.com/discussions/what-is-nuvoxx-cloud-contact-centre-used-for) - [View NuVoxx Cloud Contact Centre pricing details and edition comparison](https://www.g2.com/products/nuvoxx-cloud-contact-centre/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-17+19%3A46%3A11+-0500&secure%5Bsession_id%5D=6731197f-4d5d-4f5f-9b55-57f71d6377f4&secure%5Btoken%5D=9565e9c286cf3c875bd80adc1e1e51f33ece45d5db6ea434017fda8626515a41&format=llm_user) ## NuVoxx Cloud Contact Centre Features **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Generative AI** - AI Text-to-Speech **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment ## Top NuVoxx Cloud Contact Centre Alternatives - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,451 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,971 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,550 reviews)