# Vocalcom Reviews **Vendor:** Vocalcom **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.7/5.0 **Total Reviews:** 6 ## About Vocalcom Vocalcom is an AI-powered contact center platform that orchestrates voice and digital customer interactions on a single interface. Built on more than three decades of contact center engineering, the platform combines a best-in-class predictive dialer, a unified agent workspace, and native AI orchestration — enabling enterprises to run customer service, sales, and collections from a single system under a single governance model. Designed for contact centers of every scale — from 10-agent teams to 10,000+ agent operations — Vocalcom serves the world's most demanding organizations across BPOs, banking and financial services, telecommunications, insurance, healthcare, utilities, and retail. With local teams across Europe, the Middle East, Africa, LATAM, and the Americas, and deployment in 47 countries, the platform delivers enterprise reliability with regional expertise. Vocalcom's four-part architecture — Engage, Empower, Analyze & Optimize, and Build & Orchestrate — gives customers, agents, supervisors, and administrators each their own purpose-built experience inside one platform. Customers reach the right answer through any channel. Agents work in a unified workspace with AI copilot support. Supervisors get real-time visibility plus 100% interaction analytics. Administrators build and adapt workflows without raising IT tickets. The platform offers full deployment flexibility — public cloud, private cloud, on-premise, or hybrid — backed by ISO 27001, SOC 2, GDPR, and PCI-DSS compliance. With a 99.9% uptime SLA, 24/7 support, and 15%+ of revenue reinvested in R&D, Vocalcom is recognized as the #1 European CCaaS provider and a strategic partner for organizations modernizing customer experience while retaining sovereignty over their data and infrastructure. ## Vocalcom Reviews ### 1. A suitable tool for multimodal contact centers **Rating:** 4.0/5.0 stars **Reviewed by:** Steve M. | Charge des partenariats avec les entreprises, Telecommunications, Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2025 **What do you like best about Vocalcom?** The fact that we can easily assign skills is a huge advantage. Then, real-time monitoring of online agents is very crucial. **What do you dislike about Vocalcom?** Disconnections due to a full tray are a blockade. **What problems is Vocalcom solving and how is that benefiting you?** The ability to make calls in inbound or outbound mode makes the contact center easily adaptable. ### 2. Contact Center platform with IVR, Outbound dialer, Scripting and Reporting tool all in one. **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos B. | Telephony Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2023 **What do you like best about Vocalcom?** The on-premise version allowed us to bring our own carrier, keeping telephony costs down on a multi-country environment. Inbound, Outbound, IVR are fully integrated and provide a unify customer experience by sharing customer data across contact channels. New customer journey integrates digital channels for a complete solution. **What do you dislike about Vocalcom?** R&D of new features on the slow side. CRM integration is limited to just a couple of options. **What problems is Vocalcom solving and how is that benefiting you?** It provides a fully integrated solution. IVR, Inbound, Outbound, Survey, and SMS work in a unified agent interface. Web-based architecture Allowed us to move all agents from the office to working from home with minimum effort while keeping the workspace secured. ### 3. Best Cloud Calling Center Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Aman K. | Sales Lead, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2023 **What do you like best about Vocalcom?** A contact center solution's best part is handling incoming and outgoing contacts intelligently and engaging the client. Also, it's very easy to integrate the system into your existing one. **What do you dislike about Vocalcom?** In my openion, Nothing is disliked in Vocalcom. **What problems is Vocalcom solving and how is that benefiting you?** With the help of Vocalcom, we can use IVR, Inbound, Outbound, Survey, and SMS functions in a single interface. It allows us to easily transition all agents from working in the office to working from home while maintaining the security of the workspace. ### 4. Best application for contact users **Rating:** 5.0/5.0 stars **Reviewed by:** Arpit D. | Production Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2021 **What do you like best about Vocalcom?** Best software so far for everything on chat!!! **What do you dislike about Vocalcom?** It should be compatible for every browser. **Recommendations to others considering Vocalcom:** Highly recommended **What problems is Vocalcom solving and how is that benefiting you?** Managing Salesforce . And callers information ### 5. the best software for contact center **Rating:** 5.0/5.0 stars **Reviewed by:** Said M. | Responsable informatique, Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2017 **What do you like best about Vocalcom?** the script design is becoming easy the possibility to manage facebook and website pop chat **What do you dislike about Vocalcom?** the application is compatible only with Internet explorer 11 not with google chrome **Recommendations to others considering Vocalcom:** its the best solution for virtual call centers **What problems is Vocalcom solving and how is that benefiting you?** managing costumer relations and sales force ### 6. Awesome Demo! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2014 **What do you like best about Vocalcom?** They took the time to find my needs!!!!!!! **What do you dislike about Vocalcom?** Too little time to jump into everything! **What problems is Vocalcom solving and how is that benefiting you?** Calls in and logging information ## Vocalcom Discussions - [What is Vocalcom used for?](https://www.g2.com/discussions/what-is-vocalcom-used-for) - [View Vocalcom pricing details and edition comparison](https://www.g2.com/products/vocalcom/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+07%3A08%3A01+-0500&secure%5Bsession_id%5D=4391d87e-cffe-4d97-9e17-024d897573d4&secure%5Btoken%5D=98acc7837b1b5efa7c56caadd1eb12042d11d766c6a948ebf48d638457c145ae&format=llm_user) ## Vocalcom Features **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Generative AI** - AI Text-to-Speech **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment ## Top Vocalcom Alternatives - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,422 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,451 reviews) - [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews)