# FluentStream Technologies Reviews **Vendor:** FluentStream Technologies **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.8/5.0 **Total Reviews:** 13 ## About FluentStream Technologies FluentStream Technologies offers a comprehensive cloud-based communications platform tailored for small and medium-sized businesses (SMBs). Their solutions encompass voice services, video conferencing, business texting, eFax, and contact center functionalities, all designed to enhance collaboration, boost productivity, and improve customer engagement. With a focus on flexibility and scalability, FluentStream ensures that businesses can communicate effectively from any device or location. Key Features and Functionality: - Voice Services: VoIP-enabled calling facilitates seamless collaboration, enhancing productivity and customer service across devices and locations. - Video Conferencing: High-quality video meetings with features like virtual backgrounds, screen sharing, whiteboarding, team messaging, in-meeting chat, and AI-powered smart meeting summaries. - Business Texting and eFax: Integrated solutions for sending and receiving text messages and faxes, streamlining communication channels. - Contact Center Services: Comprehensive call center services optimize agents' ability to respond quickly and accurately to customer needs, enabling data-driven decision-making. - Mobile and Web Applications: Manage calls, create call routes, edit user accounts, and handle notifications from anywhere using FluentStream's mobile and web apps. - AI and Automation: Features like transcription, sentiment analysis, smart routing, and workflow triggers save time and improve service quality. Primary Value and Solutions Provided: FluentStream's platform addresses the communication challenges faced by SMBs by offering a unified, cloud-based solution that integrates various communication channels into one secure, easy-to-manage space. This integration eliminates the need for multiple platforms, reducing complexity and costs. The flexibility of their services allows businesses to operate efficiently in remote or hybrid work environments, ensuring that teams remain connected and responsive to customer needs. With over 100 features, including advanced call routing, analytics, and CRM integrations, FluentStream empowers businesses to customize their communication systems to fit their unique requirements. Additionally, their award-winning, US-based 24/7 customer support ensures that businesses have the assistance they need whenever they need it. ## FluentStream Technologies Pros & Cons **What users like:** - Users value the **easy access management** features of FluentStream Technologies, enabling tailored permissions for different user roles. (1 reviews) - Users find the **easy-to-use calling features** helpful, especially voicemail drop and call recording capabilities. (1 reviews) - Users commend the **excellent call quality** of FluentStream Technologies, enhancing communication and efficiency during calls. (1 reviews) - Users value the **call recording feature** , enabling easy message management and storage for efficient communication. (1 reviews) - Users love the **ease of use** of FluentStream Technologies, enabling efficient access and features for diverse roles. (1 reviews) - File Sharing (1 reviews) - Flexibility (1 reviews) - Reliability (1 reviews) - Voicemail Features (1 reviews) **What users dislike:** - Users experience **call connectivity issues** that lead to dropped calls, impacting communication quality. (1 reviews) - Users experience **call drops** due to connection issues, impacting their communication quality with FluentStream Technologies. (1 reviews) - Users experience **call issues** due to dependence on their internet connection, leading to dropped calls and disruptions. (1 reviews) - Users often face **connection issues** leading to dropped calls, impacting their communication experience with FluentStream Technologies. (1 reviews) - Users experience **connection issues and dropped calls** with FluentStream, heavily depending on their internet reliability. (1 reviews) - Missed Calls (1 reviews) ## FluentStream Technologies Reviews ### 1. Easy to Use System with Great Voicemail Drop, but Dependent on Internet Quality **Rating:** 4.5/5.0 stars **Reviewed by:** Janene B. | Account Executive/Client Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2025 **What do you like best about FluentStream Technologies?** It's a very easy system to use and provided everything we need. We are able to have multiple users with different levels of access so management or sales may have functions they use, but the callers do not use them and do not have access to those functions. I like the voicemail drop option the most as I make hundreds of calls per day and leave basically the same message over and over again, this way I just push a button and it drops my voicemail message. We are also able to download and save our recorded call in case needed. There are options to keep those recordings stored as well. **What do you dislike about FluentStream Technologies?** Well the phone is only as good as your internet connection, so sometimes I have connection issues and dropped calls. **What problems is FluentStream Technologies solving and how is that benefiting you?** It's our primary phone system so it allows us to perform our jobs and provide our telemarketing services to our customers. It also allows our callers to work remotely and from any device when necessary. Also the ability to record calls is vital for quality assurance in our business. ### 2. Best price, Best quality, Best Support **Rating:** 4.5/5.0 stars **Reviewed by:** Mansour B. | Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2023 **What do you like best about FluentStream Technologies?** It integrates with Salesforce, auto attendants, call recording for further improvements, and the analytics feature are best things. They offered me best price for this, that suits our needs and budget. **What do you dislike about FluentStream Technologies?** Call forwarding at the off time abandon calls some time. **What problems is FluentStream Technologies solving and how is that benefiting you?** We were recieving orders and it was hard to manage all calls inhouse. The sales integration made it easy to manage and streamlined our flow. ### 3. Flexibility to meet business needs without starting from scratch **Rating:** 5.0/5.0 stars **Reviewed by:** Ken H. | D, Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2020 **What do you like best about FluentStream Technologies?** We utilize Fluent Stream for our inbound Call Center. Having looked at several options available we found FluentStream could meet our needs at a much lower cost then competitors offering similar features. We have been using FluentStream for over a year now and when ever we have questions, concerns, or need assistance they bring it! Customer Service from them is beyond my exceptions or today's norms. Quick, responsive, caring, effective are all words I would use to describe the service we have received. **What do you dislike about FluentStream Technologies?** We hit a few minor bumps as we first rolled out, nothing that impacted our ability to serve our customer. We all wish everything we used never hit a bump or challenge, although the reality for us was those existed for us at start up. Some of it was us, some was them. What I disliked was that we had bumps, however even in this dislike FluentStream never missed a beat in taking care of us and reacting with the needed level of responsiveness and service we required. **Recommendations to others considering FluentStream Technologies:** Compare Feature set, cost, and Service and I believe these guys will come out in the top choices if not significantly ahead of the pack **What problems is FluentStream Technologies solving and how is that benefiting you?** With the addition of FluentStream to our call center I have greater visibility in to what is occurring with our agents, how we are treating our consumers, and real time visibility to performance metrics. Using those metrics we identified some bottle necks in our processes and were able to using skill routing and auto-attendant features with in the FluentStream solution to bring significant improvement. ### 4. A stress-free, pleasurable experience. **Rating:** 5.0/5.0 stars **Reviewed by:** Sami G. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2020 **What do you like best about FluentStream Technologies?** This service has been seamless. The dashboard is easy to use. When I HAVE had to call the support line over the course of our subscription, they are always super friendly and helpful. **What do you dislike about FluentStream Technologies?** I really cannot think of anything I dislike. **What problems is FluentStream Technologies solving and how is that benefiting you?** The auto-attendant is a needed feature in my position as an office manager who is away from my desk frequently during the workday. I love the ease of recording greetings and an office directory as well as recording an emergency number for oil well emergencies, which is a necessary requirement in our industry. ### 5. Excellent, reliable service with a human touch **Rating:** 5.0/5.0 stars **Reviewed by:** George C. | Of Counsel, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2020 **What do you like best about FluentStream Technologies?** The service just works. If there is ever a change needed or any question, help is a phone call away. Fluentstream's service is very responsive. **What do you dislike about FluentStream Technologies?** No real downside. There are technologies I've never taken the time to learn -- that is probably the only downside -- what I use works great, but there could be more that would be useful that I'm not using because I haven't taken the time to learn how. **Recommendations to others considering FluentStream Technologies:** Absolutely worth trying out; our experience has been completely positive. **What problems is FluentStream Technologies solving and how is that benefiting you?** No need to deal with local landline telco. Lower costs and better service; more lines. ### 6. We found our best communications choice for a small company moving into larger spaces. **Rating:** 4.5/5.0 stars **Reviewed by:** Damon B. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2019 **What do you like best about FluentStream Technologies?** When we found FluentStream, we were a two-person operation, but of course with plans to expand. FluentStream was the least expensive and invasive system we could find. Our city has one reliable internet provider, and they have a product that was going to cost twice as much and require thousands in equipment and installation costs. FluentStream was easier to set up and maintain than building a secure network and platform for it to run on. Other carriers and options also had to try and sell me on using a separate fax function. With FluentStream, tracking voicemails, incoming and outgoing faxes, and even turning my vehicle into a mobile office is attainable with just an internet connection. Just as robust in the field as in the office was our goal, and FluentStream helped us get there affordably. **What do you dislike about FluentStream Technologies?** We went through a horrible trial period several months ago when we decided to try and consolidate a couple of services and see if they could compete with what we have already been provided by FluentStream for the past three years. They couldn't, but there is always a feature you end up wishing you could have. From that, we discovered that Fluentstream's mobile app is not quite as robust as some others. Feel like I am nitpicking here a little, but an easier way to group text, calls, and faxes on the app would be great. The natural jump also is to have the app able to send a fax. You have an image processer on your phone, a pdf convertor standard on any business device, please incorporate a fax function on the app. **Recommendations to others considering FluentStream Technologies:** If you are on the fence about trying Fluentstream because their value seems too good to be true, don't be. They have hit the mark for me every time, and the people that answer the phone or receive the emails at Fluentstream are always capable of making the adjustments I need quickly and pleasantly. **What problems is FluentStream Technologies solving and how is that benefiting you?** We are able to monitor all calls between two companies that operate from the same hub. One is insurance, and the other a plumbing company. Totally different needs, but FluentStream provided calls and fax service for both. Our office has grown and gone through several agents and laborers, but each one has been able to easily adapt to the phone system, and get just as much done out in the field as in the office...maybe more since outside of the office is where the clients are! I have done a conference call at a client's office, then sent a fax to wrap up that meeting, and called into another call on the way back to the office and finished that call as if I never left for the afternoon. When something does go awry, a service rep is prompt with updates and if it looks like it may take more than one person, or unforeseen amounts of time to fix a problem, a work-around is instantly given to me to choose what path is best. Billing is a breeze to understand and interpret, and when something is amiss there, it is the same attentiveness to the issue that the technical team gives me. I managed a 911 call center in a past career, and my downtime with FluentStream has been lower compared to what I experienced back then. Of course, VOIP was just being introduced into government areas such as 911 call centers, but the fact that FluentStream can provide me less downtime than what I have known, and does it for a reasonable cost means my business comes out the winner. ### 7. Great price and great support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2020 **What do you like best about FluentStream Technologies?** Support is immediate through chat. They will work with you until the issue is resolved. **What do you dislike about FluentStream Technologies?** The only issue I have is the iphone app. After the most recent iOS update, it doesn't have full functionality **Recommendations to others considering FluentStream Technologies:** Don't just look at pricing. Look at the level of service they provide. Although they were one of the best priced VoIP services, they have delivered immensely on the service and support. **What problems is FluentStream Technologies solving and how is that benefiting you?** multiple calls, call quality. Able to handle more customers. We have a fax now. Call forwarding. ### 8. Everytime I reach out to them they are quick to respond; they are so friendly and helpful! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Printing | Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2020 **What do you like best about FluentStream Technologies?** The chat option on the FS Mgr site! They are very quick to respond! **What do you dislike about FluentStream Technologies?** Don't dislike anything at all; maybe cost. **Recommendations to others considering FluentStream Technologies:** The software is very easy to use and understand. If I ever have a question about their website they are there to happily answer all of my questions. **What problems is FluentStream Technologies solving and how is that benefiting you?** There's intermitant webphone problems that I'm kept up to date on to know their progress. Thankfully it isn't too serious. ### 9. FluentStream has provided us with completely dependable telephony and awesome customer service. **Rating:** 5.0/5.0 stars **Reviewed by:** Emil W. | Owner / Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2019 **What do you like best about FluentStream Technologies?** We have been with FluentStream for over 6 years and their attention to us as clients has been nothing short of stellar. They deliver on their promise of reliable service and they always respond to us for any service needs in a very timely manner. I wish we would have connected with FluentStream many years ago. **What do you dislike about FluentStream Technologies?** I'm happy to state that we do not have any dislikes to report. **Recommendations to others considering FluentStream Technologies:** Try them out. I think you'll be pleasantly rewarded And....I've never received better service anywhere. **What problems is FluentStream Technologies solving and how is that benefiting you?** No problems to report. Any issue we might have in past years has always been resolved in rapid order. ### 10. Fantastic Customer Service! Highly Recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2020 **What do you like best about FluentStream Technologies?** Very helpful staff members, customer service is amazing **What do you dislike about FluentStream Technologies?** Texting platform - could be easier to use and allow for mass texts. Aside from this, the service is wonderful! **Recommendations to others considering FluentStream Technologies:** Give them a try! Their service is unparalleled. I have use 2-3 other VOIP services and I continually recommend FluentStream. **What problems is FluentStream Technologies solving and how is that benefiting you?** Easy to use platform, great customer service ### 11. FluentStream - Best VIP Option and Value (by FAR) after trying several Large and Small providers! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2018 **What do you like best about FluentStream Technologies?** Stand-Out Customer Service, Technology & Programming Options, PRICE, NO CONTRACT, Ongoing Support, Simplicity, Flexibility in working with a variety of phones, Friendly People with Good Can-Do Attitudes, In almost all cases - fast responses. **What do you dislike about FluentStream Technologies?** The company seems to be growing and developing at a rapid pace - maybe a few little growing pains in terms of work overload and internal systems development - yet with their optimistic problem-solving approach, our Rep didn't make us feel that way. **Recommendations to others considering FluentStream Technologies:** Purchase phones that work best with your needs and with Fluentstream. Many VOIP phones are workable but if you ask FluentStream in advance of purchasing phones, you will have the best compatibility outcome. Switch as soon as you are prepared and able to do it. We saved a LOT of money, no contract, and we are only obligated to pay for actual performance that keeps us satisfied versus being locked into BAD service on a long-term contract. **What problems is FluentStream Technologies solving and how is that benefiting you?** Our needs weren't particularly easy. We have two small companies at one location operating separately and answering the phones with 2 different business names (using shared personnel), accustomed to an old phone system, in an industry that doesn't always welcome technology changes! Going to VOIP from Analog was the challenge of trying to make something newer - look more like the older system in order to minimize the technology pushback. We purchased Cisco SPA508G phones (not password protected), all with Attendant Sidecars (maybe not ideal since programming options can be more advanced), but they work well for us, were affordable, and we mostly use the basics anyway. We also have a warehouse speaker paging system. I'm not a phone guy - but decent with technology. We got by with only me doing the change out and with a little help from our contract IT guy to prioritize call quality and make sure our firewall ports were set correctly. FluentStream and more specifically Kaitlin, not only did an outstanding job of working with us to get where we needed to be - but they also cut our monthly bill by about 2/3 WOW! Are there cons... sure - very minor ones. I'm pretty sure they aren't (yet), a technology giant with unlimited funds - but - every need we had and that mattered - they met with a GREAT attitude and with AMERICAN customer service that was easy to understand. Actually, my view is that their setup options for the $ spent are VERY advanced. We tried several others before deciding - one of the LARGEST Voip companies out there, and one very small 2-3 person company. NO COMPARISON - even from the large company. They had no flexibility and hard-to-communicate with overseas people for support. Those we work with at FluentStream take time to listen and solve issues that are important to us. What is that worth? Every penny that we saved - and every $200. - $300. monthly that I feel we overpaid CenturyLink and 2 other companies over the last 6 years - for below average, often grouchy time-eating, 8-phone-calls-later customer service. If you are like us, you will save thousands per year. For small businesses, and more importantly for large businesses, the savings is significant - for better service. I really can't believe how much we are saving and how adaptable their system has been for us. We would definitely do this again and again and again! ### 12. VOIP that has all the bells and whistles without a premium price. **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa A. | IT Manager & Sales Executive, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2018 **What do you like best about FluentStream Technologies?** As a call center we desire unlimited calling with call recording, whisper coach, barge in etc. This system provides everything that we were looking for at an excellent price per extension. We are able to purchase DID numbers directly from the web portal and assign function codes for agents to change their caller ID on the fly. The reporting options are pretty robust, even if most are designed for an inbound queue situation (we're primarily outbound). **What do you dislike about FluentStream Technologies?** As inherent with and SAAS downtime can be a bummer. To be fair they have been very quick to respond to any outages and we have had only a few instances where the impact was more than a slow down of the interface.. i.e. VOIP calls not connecting for an hour or two... this is over the course of at least 3 years. **Recommendations to others considering FluentStream Technologies:** Ask questions, learn what you can before migrating. Although they will help you set up I encourage you to add the users and call flows IVR etc yourself, so that you can figure out the process up front and get all the snafu's out of the way. **What problems is FluentStream Technologies solving and how is that benefiting you?** Full customization of IVR, queue, call flows, auto rollover, follow me functionality - a robust contact center infrastructure which even includes SMS functionality for DID's purchased through their interface. I have had above and beyond interactions with their engineers for support in configuration of our routers for best connection. ### 13. Great service and very helpful! **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer C. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2018 **What do you like best about FluentStream Technologies?** The Customer Service team was very helpful in guiding us through the new transition process and answered all of our many questions. They went above and beyond to make sure we were satisfied and followed up each time. **What do you dislike about FluentStream Technologies?** I did not dislike anything from FluentStream. **Recommendations to others considering FluentStream Technologies:** None at this time. **What problems is FluentStream Technologies solving and how is that benefiting you?** Better phone quality, smooth transferring of calls, dialing extensions. We are a small company so the little things really mattered. But FluentStream offered far more than we expected and in the event when our company grows, I am sure our needs will be met if we stay with them. ## FluentStream Technologies Discussions - [What is FluentStream Technologies used for?](https://www.g2.com/discussions/what-is-fluentstream-technologies-used-for) - [View FluentStream Technologies pricing details and edition comparison](https://www.g2.com/products/fluentstream-technlogoies-fluentstream-technologies/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-13+19%3A39%3A22+-0500&secure%5Bsession_id%5D=a75340e5-31ac-47c1-b7ef-d9b8b51a94bb&secure%5Btoken%5D=2cfc9f261a932ab246db4e24c54041d24c23aa87ff00e51ead1c65cdfe5cd3ac&format=llm_user) ## FluentStream Technologies Features **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Workforce Management** - Call Monitoring - Performance Evaluation **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administrative** - Call Recording - Reporting & Dashboards **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts ## Top FluentStream Technologies Alternatives - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - 4.4/5.0 (1,389 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,341 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,534 reviews)