Recommendations to others considering FluentStream Technologies:
If you are on the fence about trying Fluentstream because their value seems too good to be true, don't be. They have hit the mark for me every time, and the people that answer the phone or receive the emails at Fluentstream are always capable of making the adjustments I need quickly and pleasantly. Review collected by and hosted on G2.com.
What problems is FluentStream Technologies solving and how is that benefiting you?
We are able to monitor all calls between two companies that operate from the same hub. One is insurance, and the other a plumbing company. Totally different needs, but FluentStream provided calls and fax service for both. Our office has grown and gone through several agents and laborers, but each one has been able to easily adapt to the phone system, and get just as much done out in the field as in the office...maybe more since outside of the office is where the clients are! I have done a conference call at a client's office, then sent a fax to wrap up that meeting, and called into another call on the way back to the office and finished that call as if I never left for the afternoon. When something does go awry, a service rep is prompt with updates and if it looks like it may take more than one person, or unforeseen amounts of time to fix a problem, a work-around is instantly given to me to choose what path is best. Billing is a breeze to understand and interpret, and when something is amiss there, it is the same attentiveness to the issue that the technical team gives me. I managed a 911 call center in a past career, and my downtime with FluentStream has been lower compared to what I experienced back then. Of course, VOIP was just being introduced into government areas such as 911 call centers, but the fact that FluentStream can provide me less downtime than what I have known, and does it for a reasonable cost means my business comes out the winner. Review collected by and hosted on G2.com.
