# Best Audio Conferencing Software for Small Business

  *By [Nana Serwah Nkrahene](https://research.g2.com/insights/author/nana-nkrahene)*

   Products classified in the overall Audio Conferencing category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business Audio Conferencing to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business Audio Conferencing category.

In addition to qualifying for inclusion in the Audio Conferencing Software category, to qualify for inclusion in the Small Business Audio Conferencing Software category, a product must have at least 10 reviews left by a reviewer from a small business.




  ## How Many Audio Conferencing Software Products Does G2 Track?
**Total Products under this Category:** 48

  
## How Does G2 Rank Audio Conferencing Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 42,100+ Authentic Reviews
- 48+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

  
  
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**Sponsored**

### 8x8 Work

8x8 Work – Business Phone System + VoIP, Video, and Messaging in One App 8x8 Work is a modern business phone system that unifies VoIP calling, video conferencing, and team messaging into one secure, reliable platform. Built for today’s hybrid workplace, 8x8 Work helps businesses streamline communication, boost productivity, and reduce IT complexity. It’s more than just a UCaaS solution — 8x8 Work is your entry point into The 8x8 Platform for CX, giving you the flexibility to scale from internal collaboration to full customer engagement with voice, video, chat, and APIs — all on one integrated platform. Top Reasons to Choose 8x8 Work All-in-One Cloud Communications: Replace separate phone, video, and messaging tools with a unified solution. Enterprise-Grade VoIP: Global voice coverage in 55+ countries, HD call quality, and a 99.999% uptime SLA. AI-Driven Meetings & Messaging: Host secure video meetings with smart summaries, live transcription, and integrated chat. Integrated Admin & Reporting: Centralized control panel for managing users, call routing, analytics, and permissions. Trusted Security & Compliance: SOC 2, ISO 27001, HIPAA-ready — secure by design, not by add-on. Scalable to Contact Center: Seamlessly expand to include 8x8’s contact center, CPaaS, and AI capabilities when you’re ready. Features That Drive Productivity Business Phone System: Cloud-based PBX with voicemail, auto-attendant, call queues, number porting, and business SMS/MMS. Video Conferencing: Run secure, high-quality video meetings with up to 500 participants — no downloads required. Team Messaging: Create chat rooms, share files, pin important messages, and collaborate in real time. Mobile + Desktop Access: Use one app across all devices — Windows, Mac, iOS, Android, and web. Built-In Analytics: Get real-time visibility into usage, call quality, and team performance with visual dashboards. 40+ Integrations: Connect easily with Salesforce, Microsoft Teams, Google Workspace, Zendesk, and more. AI Enhancements: Use smart transcription, in-meeting summaries, and keyword detection to work smarter. The Power Behind 8x8 Work With over 300 patents and decades of cloud communications leadership, 8x8 helps businesses simplify IT, enhance employee experience, and accelerate customer engagement. 8x8 Work is the trusted choice for companies looking to modernize communications and prepare for what’s next.



[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1116&secure%5Bdisplayable_resource_id%5D=118&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=1771&secure%5Bplacement_resource_ids%5D%5B%5D=19&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=71595&secure%5Bresource_id%5D=1116&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Faudio-conferencing%2Fsmall-business&secure%5Btoken%5D=124fcb6193756a3a07938c27ace76b5e3aed79a22cbc7613f5621f46677ffcb8&secure%5Burl%5D=https%3A%2F%2Fwww.8x8.com%2Fs%2Fbusiness-voip%3Futm_medium%3Dpaid-ads%26utm_source%3Dg2%26utm_campaign%3D701a600000mZlEx%26utm_content%3Dg2clicks&secure%5Burl_type%5D=custom_url)

---

  ## What Are the Top-Rated Audio Conferencing Software Products in 2026?
### 1. [Slack](https://www.g2.com/products/slack/reviews)
  Slack is your single workspace that connects you with the people and tools you work with everyday, no matter where you are or what you do. With Slack you get real-time messaging through calls and chat, a searchable record of all your files and conversations, and integrations with a growing number of handy bots and apps. Now everyone can finally be on the same page and get their work done. Slack: It’s where work happens.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 37,280
**How Do G2 Users Rate Slack?**

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.9/10)
- **Quality of Support:** 8.8/10 (Category avg: 8.8/10)
- **Ease of Admin:** 8.9/10 (Category avg: 8.7/10)
- **Ease of Use:** 9.2/10 (Category avg: 9.2/10)

**Who Is the Company Behind Slack?**

- **Seller:** [Salesforce](https://www.g2.com/sellers/salesforce)
- **Company Website:** https://www.salesforce.com/
- **Year Founded:** 1999
- **HQ Location:** San Francisco, CA
- **Twitter:** @salesforce (581,355 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3185/ (88,363 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** Software Engineer, Project Manager
  - **Top Industries:** Computer Software, Information Technology and Services
  - **Company Size:** 41% Small-Business, 41% Mid-Market


#### What Are Slack's Pros and Cons?

**Pros:**

- Ease of Use (3620 reviews)
- Team Collaboration (3150 reviews)
- Communication (2994 reviews)
- Integrations (2216 reviews)
- Features (1937 reviews)

**Cons:**

- Notification Issues (1137 reviews)
- Missing Features (941 reviews)
- Limited Features (757 reviews)
- Overwhelming Experience (752 reviews)
- Channel Management (688 reviews)

### 2. [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews)
  JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faster, and connect better with prospects and customers. 6,000+ businesses worldwide use JustCall to: - Manage all customer conversations from a single platform - Automate routine tasks and workflows - Get real-time AI insights to improve conversations - Ensure 24/7 coverage with inbound AI Voice Agents (outbound support coming soon) Key features: - Calling: Global phone numbers, inbound/outbound calling, smart routing, auto/predictive/power dialers - Messaging: SMS & MMS, workflows, bots, shared WhatsApp inbox, multi-level IVR, shared email inbox - AI tools: Real-time agent assist, AI coaching, sentiment analysis, call scoring, live monitoring, SMS Copilot, inbound AI Voice Agent - Integrations & collaboration: 100+ CRM integrations, collaborative team workspace


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 2,352
**How Do G2 Users Rate JustCall?**

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.9/10)
- **Quality of Support:** 8.3/10 (Category avg: 8.8/10)
- **Ease of Admin:** 8.6/10 (Category avg: 8.7/10)
- **Ease of Use:** 8.8/10 (Category avg: 9.2/10)

**Who Is the Company Behind JustCall?**

- **Seller:** [Saas Labs](https://www.g2.com/sellers/saas-labs)
- **Company Website:** https://www.saaslabs.co/
- **Year Founded:** 2016
- **HQ Location:** Palo Alto, California
- **Twitter:** @saas_labs (306 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/10436435/ (428 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** CEO, Account Executive
  - **Top Industries:** Computer Software, Financial Services
  - **Company Size:** 59% Small-Business, 31% Mid-Market


#### What Are JustCall's Pros and Cons?

**Pros:**

- Ease of Use (853 reviews)
- Features (528 reviews)
- Helpful (453 reviews)
- Call Management (415 reviews)
- Calling Features (389 reviews)

**Cons:**

- Call Issues (466 reviews)
- Call Functionality (324 reviews)
- Connection Issues (271 reviews)
- Poor Call Quality (234 reviews)
- Slow Loading (223 reviews)

### 3. [Spike](https://www.g2.com/products/spike/reviews)
  Spike is an AI-powered email and team communication platform that combines email, chat, meetings, and collaboration tools into a single, organized workspace. It is designed for professionals, small teams, and businesses that use email as their primary communication channel but want a faster, more streamlined way to manage daily interactions and tasks. By transforming traditional email into a chat-like format, Spike simplifies how users read and reply to messages. The platform removes repetitive headers, quoted text, and long chains, allowing conversations to appear as clean, continuous threads. Users can manage all email accounts, calendars, and contacts in one place while taking advantage of built-in AI to summarize conversations, draft replies, and organize the inbox automatically. Spike supports both individual and team use. Freelancers and professionals use it to manage clients and projects more efficiently, while teams rely on Spike to centralize communication, share files, and collaborate in real time without switching between multiple tools. Core Features: Conversational Email: Presents emails as natural chat-like conversations while remaining fully compatible with standard email protocols. AI Productivity Tools: Provides automatic summaries, suggested replies, translations, and content drafting to speed up workflow. Priority Inbox: Uses AI to sort incoming messages into relevant categories—Priority, Other, Notes, and Starred—helping users focus on what matters most. Integrated Meetings: Enables voice and video calls directly from email threads for faster coordination. Collaborative Notes and Docs: Allows users to create, edit, and share documents in real time within the inbox. Unified Inbox and Search: Consolidates multiple email accounts and calendars into a single interface with cross-account search. Shared Inbox: Helps teams manage customer and project communications collaboratively, ensuring faster response times. Compatibility: Works with Gmail, Outlook, iCloud, Office 365, Yahoo Mail, and all IMAP-supported accounts across desktop, mobile, and web platforms. Security and Privacy: Spike is ad-free and never sells or monetizes user data. All message data is encrypted using the AES-256 standard. Spike is suited for users seeking a unified communication platform that enhances productivity while maintaining the familiarity of email. It bridges the gap between traditional email clients and modern collaboration tools, offering a single, AI-enhanced workspace that helps individuals and teams stay focused and efficient.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 250
**How Do G2 Users Rate Spike?**

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.9/10)
- **Quality of Support:** 9.0/10 (Category avg: 8.8/10)
- **Ease of Admin:** 8.7/10 (Category avg: 8.7/10)
- **Ease of Use:** 9.3/10 (Category avg: 9.2/10)

**Who Is the Company Behind Spike?**

- **Seller:** [Spike](https://www.g2.com/sellers/spike)
- **Year Founded:** 2014
- **HQ Location:** Herzliya, IL
- **Twitter:** @SpikeNowHQ (3,043 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3240452/ (31 employees on LinkedIn®)

**Who Uses This Product?**
  - **Who Uses This:** CEO, Owner
  - **Top Industries:** Information Technology and Services, Computer Software
  - **Company Size:** 72% Small-Business, 15% Mid-Market


#### What Are Spike's Pros and Cons?

**Pros:**

- Ease of Use (47 reviews)
- Email Management (35 reviews)
- Communication (33 reviews)
- Helpful (27 reviews)
- Features (24 reviews)

**Cons:**

- Missing Features (19 reviews)
- Limited Features (12 reviews)
- Integration Issues (10 reviews)
- Expensive (9 reviews)
- Limited Customization (9 reviews)

### 4. [Infinite Connect](https://www.g2.com/products/infinite-connect/reviews)
  All-in-one hosted unified communications platform that enables your team to work from anywhere. With reliable voice, video, and messaging integrated in one solution, we connect you wherever you are — and however you need.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 12
**How Do G2 Users Rate Infinite Connect?**

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10)
- **Quality of Support:** 9.8/10 (Category avg: 8.8/10)
- **Ease of Admin:** 8.3/10 (Category avg: 8.7/10)
- **Ease of Use:** 9.8/10 (Category avg: 9.2/10)

**Who Is the Company Behind Infinite Connect?**

- **Seller:** [Xcyte Digital](https://www.g2.com/sellers/xcyte-digital)
- **Year Founded:** 2022
- **HQ Location:** Toronto, CA
- **LinkedIn® Page:** https://www.linkedin.com/company/xcyte-digital-corporation (11 employees on LinkedIn®)

**Who Uses This Product?**
  - **Company Size:** 92% Small-Business, 8% Mid-Market



    ## What Is Audio Conferencing Software?
  [Collaboration & Productivity Software](https://www.g2.com/categories/collaboration-productivity)
  ## What Software Categories Are Similar to Audio Conferencing Software?
    - [Video Conferencing Software](https://www.g2.com/categories/video-conferencing)
    - [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)