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Best Audio Conferencing Software for Medium-Sized Businesses

Nana Serwah Nkrahene
NSN
Researched and written by Nana Serwah Nkrahene

Products classified in the overall Audio Conferencing category are similar in many regards and help companies of all sizes solve their business problems. However, medium-sized business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Medium-Sized Business Audio Conferencing to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Medium-Sized Business Audio Conferencing category.

In addition to qualifying for inclusion in the Audio Conferencing Software category, to qualify for inclusion in the Medium-Sized Business Audio Conferencing Software category, a product must have at least 10 reviews left by a reviewer from a medium-sized business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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6 Listings in Audio Conferencing Available
(37,491)4.5 out of 5
Optimized for quick response
1st Easiest To Use in Audio Conferencing software
View top Consulting Services for Slack
Save to My Lists
25% Off
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Slack is your single workspace that connects you with the people and tools you work with everyday, no matter where you are or what you do. With Slack you get real-time messaging through calls and chat

    Users
    • Software Engineer
    • Project Manager
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 41% Small-Business
    • 40% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Slack is a communication platform designed to facilitate seamless collaboration and messaging among team members.
    • Users like Slack's user-friendly interface, efficient search function, and its ability to integrate with other tools like Google Drive, Trello, or Zoom, which enhances workflow and real-time information sharing.
    • Users reported that managing numerous channels can be confusing and overwhelming, and the platform's notification system can be slow or excessive, leading to missed updates or information overload.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Slack Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    2,981
    Team Collaboration
    2,795
    Communication
    2,451
    Integrations
    1,933
    Features
    1,572
    Cons
    Notification Issues
    872
    Missing Features
    736
    Limited Features
    699
    Overwhelming Experience
    599
    Channel Management
    493
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Slack features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 8.9
    8.8
    Quality of Support
    Average: 8.8
    8.9
    Ease of Admin
    Average: 8.7
    9.1
    Ease of Use
    Average: 9.2
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    1999
    HQ Location
    San Francisco, CA
    Twitter
    @salesforce
    578,113 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    86,064 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Slack is your single workspace that connects you with the people and tools you work with everyday, no matter where you are or what you do. With Slack you get real-time messaging through calls and chat

Users
  • Software Engineer
  • Project Manager
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 41% Small-Business
  • 40% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Slack is a communication platform designed to facilitate seamless collaboration and messaging among team members.
  • Users like Slack's user-friendly interface, efficient search function, and its ability to integrate with other tools like Google Drive, Trello, or Zoom, which enhances workflow and real-time information sharing.
  • Users reported that managing numerous channels can be confusing and overwhelming, and the platform's notification system can be slow or excessive, leading to missed updates or information overload.
Slack Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
2,981
Team Collaboration
2,795
Communication
2,451
Integrations
1,933
Features
1,572
Cons
Notification Issues
872
Missing Features
736
Limited Features
699
Overwhelming Experience
599
Channel Management
493
Slack features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 8.9
8.8
Quality of Support
Average: 8.8
8.9
Ease of Admin
Average: 8.7
9.1
Ease of Use
Average: 9.2
Seller Details
Company Website
Year Founded
1999
HQ Location
San Francisco, CA
Twitter
@salesforce
578,113 Twitter followers
LinkedIn® Page
www.linkedin.com
86,064 employees on LinkedIn®
(2,331)4.3 out of 5
Optimized for quick response
2nd Easiest To Use in Audio Conferencing software
View top Consulting Services for JustCall
Save to My Lists
Entry Level Price:$0.99
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faste

    Users
    • CEO
    • Account Executive
    Industries
    • Computer Software
    • Financial Services
    Market Segment
    • 59% Small-Business
    • 31% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • JustCall is a customer support application that enables users to make calls and send SMS to clients, manage sales and support teams, and integrate with various CRM systems.
    • Users frequently mention the ease of use, seamless integration with CRM systems, and the ability to manage communications across multiple channels as key benefits of JustCall.
    • Reviewers experienced issues with call quality, frequent disconnections, and a complex onboarding process that requires navigating through a lot of documentation.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • JustCall Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    1,313
    Features
    794
    Helpful
    649
    Call Management
    645
    Calling Features
    599
    Cons
    Call Issues
    726
    Call Functionality
    519
    Connection Issues
    411
    Poor Call Quality
    355
    Call Management
    329
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • JustCall features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 8.9
    8.3
    Quality of Support
    Average: 8.8
    8.6
    Ease of Admin
    Average: 8.7
    8.8
    Ease of Use
    Average: 9.2
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Saas Labs
    Company Website
    Year Founded
    2016
    HQ Location
    Palo Alto, California
    Twitter
    @saas_labs
    302 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    415 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faste

Users
  • CEO
  • Account Executive
Industries
  • Computer Software
  • Financial Services
Market Segment
  • 59% Small-Business
  • 31% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • JustCall is a customer support application that enables users to make calls and send SMS to clients, manage sales and support teams, and integrate with various CRM systems.
  • Users frequently mention the ease of use, seamless integration with CRM systems, and the ability to manage communications across multiple channels as key benefits of JustCall.
  • Reviewers experienced issues with call quality, frequent disconnections, and a complex onboarding process that requires navigating through a lot of documentation.
JustCall Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
1,313
Features
794
Helpful
649
Call Management
645
Calling Features
599
Cons
Call Issues
726
Call Functionality
519
Connection Issues
411
Poor Call Quality
355
Call Management
329
JustCall features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 8.9
8.3
Quality of Support
Average: 8.8
8.6
Ease of Admin
Average: 8.7
8.8
Ease of Use
Average: 9.2
Seller Details
Seller
Saas Labs
Company Website
Year Founded
2016
HQ Location
Palo Alto, California
Twitter
@saas_labs
302 Twitter followers
LinkedIn® Page
www.linkedin.com
415 employees on LinkedIn®

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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Mitel MiCollab is an enterprise collaboration platform that securely and swiftly powers communications for whenever you need them, wherever you are. KEY BENEFITS - Everything you need in one pla

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 53% Mid-Market
    • 28% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Mitel MiCollab Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Features
    3
    Calling Features
    2
    Convenience
    2
    Ease of Use
    2
    Easy Communication
    2
    Cons
    Admin Control
    2
    User Interface
    2
    Admin Control Issues
    1
    Customer Service
    1
    Customer Support
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Mitel MiCollab features and usability ratings that predict user satisfaction
    7.1
    Has the product been a good partner in doing business?
    Average: 8.9
    8.1
    Quality of Support
    Average: 8.8
    5.0
    Ease of Admin
    Average: 8.7
    8.2
    Ease of Use
    Average: 9.2
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    1972
    HQ Location
    Kanata, Ontario
    Twitter
    @Mitel
    22,581 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3,937 employees on LinkedIn®
    Total Revenue (USD mm)
    $1,300
Product Description
How are these determined?Information
This description is provided by the seller.

Mitel MiCollab is an enterprise collaboration platform that securely and swiftly powers communications for whenever you need them, wherever you are. KEY BENEFITS - Everything you need in one pla

Users
No information available
Industries
No information available
Market Segment
  • 53% Mid-Market
  • 28% Small-Business
Mitel MiCollab Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Features
3
Calling Features
2
Convenience
2
Ease of Use
2
Easy Communication
2
Cons
Admin Control
2
User Interface
2
Admin Control Issues
1
Customer Service
1
Customer Support
1
Mitel MiCollab features and usability ratings that predict user satisfaction
7.1
Has the product been a good partner in doing business?
Average: 8.9
8.1
Quality of Support
Average: 8.8
5.0
Ease of Admin
Average: 8.7
8.2
Ease of Use
Average: 9.2
Seller Details
Year Founded
1972
HQ Location
Kanata, Ontario
Twitter
@Mitel
22,581 Twitter followers
LinkedIn® Page
www.linkedin.com
3,937 employees on LinkedIn®
Total Revenue (USD mm)
$1,300
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Voximplant is a communications platform as a service, it allows developers to add real-time communications features (voice, video and messaging) in their applications without a need to build any backe

    Users
    No information available
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 56% Mid-Market
    • 28% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Voximplant features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 8.9
    9.7
    Quality of Support
    Average: 8.8
    8.9
    Ease of Admin
    Average: 8.7
    9.0
    Ease of Use
    Average: 9.2
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2013
    HQ Location
    Palo Alto, California
    Twitter
    @voximplant
    971 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    182 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Voximplant is a communications platform as a service, it allows developers to add real-time communications features (voice, video and messaging) in their applications without a need to build any backe

Users
No information available
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 56% Mid-Market
  • 28% Small-Business
Voximplant features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 8.9
9.7
Quality of Support
Average: 8.8
8.9
Ease of Admin
Average: 8.7
9.0
Ease of Use
Average: 9.2
Seller Details
Year Founded
2013
HQ Location
Palo Alto, California
Twitter
@voximplant
971 Twitter followers
LinkedIn® Page
www.linkedin.com
182 employees on LinkedIn®
Entry Level Price:Starting at $5.57
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    XTIUM, created through the business combination of ATSG and Evolve IP, delivers a modern security-first approach to the managed IT services experience. Leveraging AI innovations, enterprise-grade cybe

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 63% Mid-Market
    • 21% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • XTIUM Unified Communications as a Service Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Communication
    5
    Customer Support
    5
    Ease of Use
    5
    Customer Service
    3
    Easy Setup
    3
    Cons
    Admin Control Issues
    2
    Expensive
    2
    Admin Control
    1
    Admin Limitations
    1
    App Crashes
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • XTIUM Unified Communications as a Service features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 8.9
    9.0
    Quality of Support
    Average: 8.8
    8.8
    Ease of Admin
    Average: 8.7
    8.5
    Ease of Use
    Average: 9.2
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Xtium
    Year Founded
    2007
    HQ Location
    New York, NY
    LinkedIn® Page
    www.linkedin.com
    478 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

XTIUM, created through the business combination of ATSG and Evolve IP, delivers a modern security-first approach to the managed IT services experience. Leveraging AI innovations, enterprise-grade cybe

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 63% Mid-Market
  • 21% Small-Business
XTIUM Unified Communications as a Service Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Communication
5
Customer Support
5
Ease of Use
5
Customer Service
3
Easy Setup
3
Cons
Admin Control Issues
2
Expensive
2
Admin Control
1
Admin Limitations
1
App Crashes
1
XTIUM Unified Communications as a Service features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 8.9
9.0
Quality of Support
Average: 8.8
8.8
Ease of Admin
Average: 8.7
8.5
Ease of Use
Average: 9.2
Seller Details
Seller
Xtium
Year Founded
2007
HQ Location
New York, NY
LinkedIn® Page
www.linkedin.com
478 employees on LinkedIn®
(254)4.6 out of 5
3rd Easiest To Use in Audio Conferencing software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Spike is an AI-powered email and team communication platform that combines email, chat, meetings, and collaboration tools into a single, organized workspace. It is designed for professionals, small te

    Users
    • CEO
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 72% Small-Business
    • 15% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Spike is a software that handles emails and transforms them into a real-time chat-like experience, aiming to make communication faster and less formal.
    • Reviewers frequently mention the built-in collaboration tools, such as notes, tasks, and file sharing, the unified inbox and clean interface, and the ability to record and send quick voice notes right from the inbox.
    • Users reported limited integrations with CRM platforms and project management tools, occasional syncing issues with external email providers, and some emails on mobile not displaying properly, requiring them to be opened on a computer.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Spike Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    37
    Email Management
    27
    Communication
    25
    Helpful
    20
    Features
    18
    Cons
    Missing Features
    14
    Limited Features
    8
    Integration Issues
    7
    Email Issues
    6
    Expensive
    6
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Spike features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 8.9
    9.0
    Quality of Support
    Average: 8.8
    8.7
    Ease of Admin
    Average: 8.7
    9.3
    Ease of Use
    Average: 9.2
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Spike
    Year Founded
    2014
    HQ Location
    Herzliya, IL
    Twitter
    @SpikeNowHQ
    3,070 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    32 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Spike is an AI-powered email and team communication platform that combines email, chat, meetings, and collaboration tools into a single, organized workspace. It is designed for professionals, small te

Users
  • CEO
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 72% Small-Business
  • 15% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Spike is a software that handles emails and transforms them into a real-time chat-like experience, aiming to make communication faster and less formal.
  • Reviewers frequently mention the built-in collaboration tools, such as notes, tasks, and file sharing, the unified inbox and clean interface, and the ability to record and send quick voice notes right from the inbox.
  • Users reported limited integrations with CRM platforms and project management tools, occasional syncing issues with external email providers, and some emails on mobile not displaying properly, requiring them to be opened on a computer.
Spike Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
37
Email Management
27
Communication
25
Helpful
20
Features
18
Cons
Missing Features
14
Limited Features
8
Integration Issues
7
Email Issues
6
Expensive
6
Spike features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 8.9
9.0
Quality of Support
Average: 8.8
8.7
Ease of Admin
Average: 8.7
9.3
Ease of Use
Average: 9.2
Seller Details
Seller
Spike
Year Founded
2014
HQ Location
Herzliya, IL
Twitter
@SpikeNowHQ
3,070 Twitter followers
LinkedIn® Page
www.linkedin.com
32 employees on LinkedIn®