# Best Assisted Living Software

  *By [Emma Stein](https://research.g2.com/insights/author/emma-stein)*

   Assisted living facilities require software solutions to manage the wellbeing, security, and satisfaction of their residents. Assisted living software is used to improve communication with residents and their families, as well as to increase the quality of the services delivered. It also helps assisted living facilities with personnel scheduling, resource allocation optimization, and to document the services provided. Assisted living software also ensures compliance with health care and safety regulations. Some solutions provide electronic health and medical record systems specifically designed for assisted living facilities.

For optimal business results, assisted living software needs to integrate with back office software like [accounting](https://www.g2.com/categories/accounting) or [CRM](https://www.g2.com/categories/crm). Integration with [electronic health records](https://www.g2.com/categories/ehr) solutions to import patient health data is also provided by most solutions.

To qualify for inclusion in the Assisted Living category, a product must:

- Assess the needs of each resident or resident groups (based on age, health situation, etc.)
- Create standard service plans and agreements which can be customized for each resident
- Track personnel availability and schedule care based on the needs of patients
- Provide reports and documents to track the quality of services delivered
- Deliver workflows to manage pre-admission and admission processes
- Include electronic health records functionality or integrate with EHR software
- Manage communications between caregivers and residents or their families





## Category Overview

**Total Products under this Category:** 135


## Trust & Credibility Stats

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 700+ Authentic Reviews
- 135+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.


## Best Assisted Living Software At A Glance

- **Leader:** [Therap Services](https://www.g2.com/products/therap-services/reviews)
- **Highest Performer:** [Carefeed](https://www.g2.com/products/carefeed/reviews)
- **Easiest to Use:** [Therap Services](https://www.g2.com/products/therap-services/reviews)
- **Top Trending:** [ShiftCare](https://www.g2.com/products/shiftcare/reviews)
- **Best Free Software:** [ShiftCare](https://www.g2.com/products/shiftcare/reviews)


---

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[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=395&secure%5Bdisplayable_resource_id%5D=395&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=395&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=10100&secure%5Bresource_id%5D=395&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fassisted-living&secure%5Btoken%5D=0c01912574643c4c3df90ce7e35f1cbba354daf9b864044738fbe0f77602db92&secure%5Burl%5D=https%3A%2F%2Fwww.eldermark.com&secure%5Burl_type%5D=custom_url)

---

## Top-Rated Products (Ranked by G2 Score)
### 1. [Therap Services](https://www.g2.com/products/therap-services/reviews)
  Therap Services is the national leader in HIPAA-compliant electronic documentation solutions for organizations in Long-Term Services and Supports (LTSS), Home and Community-Based Services (HCBS), and other human services industries. The system caters to a wide range of providers, including those serving individuals with intellectual and developmental disabilities, community employment and vocational rehabilitation programs, special education and school health services, aging and home health agencies, and autism programs. Therap's key features include electronic health record (EHR) capabilities, electronic visit verification (EVV) to track and manage service visits, comprehensive incident reporting and management tools, and person-centered planning tools to support individualized service goals and outcomes. Additionally, the system includes functionality to manage waiver slots and waiting lists, helping providers streamline day-to-day operations.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 214

**User Satisfaction Scores:**

- **Quality of Support:** 9.3/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.8/10 (Category avg: 8.5/10)
- **Ease of Admin:** 8.9/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Therap](https://www.g2.com/sellers/therap)
- **Year Founded:** 2003
- **HQ Location:** Torrington, US
- **Twitter:** @therapservices (513 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/97019/ (169 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Director, Quality Assurance Coordinator
  - **Top Industries:** Hospital & Health Care, Individual & Family Services
  - **Company Size:** 71% Mid-Market, 19% Small-Business


#### Pros & Cons

**Pros:**

- Document Management (11 reviews)
- Customer Support (9 reviews)
- Therapy Services (9 reviews)
- Features (8 reviews)
- Ease of Use (7 reviews)

**Cons:**

- Poor Navigation (3 reviews)
- Time Consumption (3 reviews)
- Access Difficulty (1 reviews)
- Billing Issues (1 reviews)
- Expensive (1 reviews)

### 2. [PointClickCare Senior Living Platform](https://www.g2.com/products/pointclickcare-senior-living-platform/reviews)
  PointClickCare's Senior Living Platform is a comprehensive, cloud-based solution designed to enhance the operational efficiency and care quality within senior living communities. By integrating clinical, financial, and operational functions into a single system, it streamlines workflows, reduces administrative burdens, and fosters better communication among care teams. This platform empowers staff to deliver personalized, proactive care, ultimately improving resident outcomes and satisfaction. Key Features and Functionality: - Resident Management: Provides comprehensive resident profiles, including medical history, care plans, and medication lists, facilitating personalized care. - Paperless Move-Ins: Eliminates manual move-in paperwork, allowing staff to spend more time engaging with new residents while supporting compliance. - Pharmacy Collaboration: Simplifies medication order management through seamless integration with preferred pharmacies, ensuring timely medication availability. - Integrated Billing: Aligns billing with resident management and service documentation to maximize reimbursement and enhance trust with residents and their families. - Actionable Reporting Dashboards: Offers interactive dashboards for enterprise-level leaders and local teams, facilitating improved resident outcomes and operational efficiency. - Mobile Accessibility: Features mobile applications like PointClickCare Companion, enabling real-time documentation and communication at the point of care. Primary Value and Solutions Provided: The Senior Living Platform addresses critical challenges in senior care by enhancing care coordination, reducing administrative tasks, and improving financial performance. By providing real-time, comprehensive resident information and streamlining operations, it enables care teams to deliver personalized, proactive care. This approach not only improves resident outcomes and satisfaction but also helps communities manage staffing shortages and rising operational costs effectively. Additionally, the platform's integration with North America's largest long-term and post-acute care dataset offers unparalleled insights, supporting data-driven decision-making and continuous improvement in care delivery.


  **Average Rating:** 4.2/5.0
  **Total Reviews:** 26

**User Satisfaction Scores:**

- **Quality of Support:** 7.7/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.8/10 (Category avg: 8.5/10)
- **Ease of Admin:** 7.5/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [PointClickCare](https://www.g2.com/sellers/pointclickcare)
- **Year Founded:** 2000
- **HQ Location:** Mississauga, Ontario
- **Twitter:** @PointClickCare (4,122 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/50625/ (2,270 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Hospital & Health Care
  - **Company Size:** 42% Enterprise, 42% Mid-Market


#### Pros & Cons

**Pros:**

- Data Security (1 reviews)
- Ease of Use (1 reviews)

**Cons:**

- Inefficient Reporting (1 reviews)

### 3. [ShiftCare](https://www.g2.com/products/shiftcare/reviews)
  ShiftCare is a home care agency software that makes it easy to schedule work, collaborate with caregivers and upload important care documentation, giving you and your team more time for what matters most.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 44

**User Satisfaction Scores:**

- **Quality of Support:** 9.3/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.0/10 (Category avg: 8.5/10)
- **Ease of Admin:** 8.8/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [ShiftCare](https://www.g2.com/sellers/shiftcare)
- **Year Founded:** 2015
- **HQ Location:** Sydney, New South Wales
- **Twitter:** @shiftcare (42 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/7947019 (115 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Hospital & Health Care, Health, Wellness and Fitness
  - **Company Size:** 93% Small-Business, 7% Mid-Market


### 4. [ECP](https://www.g2.com/products/ecp-ecp/reviews)
  ECP offers a comprehensive, all-in-one software platform tailored to the needs of senior living communities, streamlining care and operations. Our eMAR ensures accurate medication management with built-in safety checks and real-time documentation, reducing errors and enhancing compliance. EHR centralizes care plans, assessments, and health records, giving caregivers real-time access to critical information for more personalized care. CRM simplifies resident acquisition by managing leads, automating marketing, and integrating email and calendar tools. Move-Ins guides families through the resident admissions process with digital signatures, document uploads, and task tracking. Our Billing solution automates invoicing, tracks payments, and improves financial transparency, helping communities efficiently manage revenue. With ECP, senior living communities can enhance care, improve efficiency, and drive financial growth.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 54

**User Satisfaction Scores:**

- **Quality of Support:** 9.6/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.9/10 (Category avg: 8.5/10)
- **Ease of Admin:** 9.0/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [ECP](https://www.g2.com/sellers/ecp)
- **Year Founded:** 2004
- **HQ Location:** East Troy, WI
- **Twitter:** @ExtendedCarePro (662 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1864258 (551 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Hospital & Health Care, Mental Health Care
  - **Company Size:** 51% Small-Business, 36% Mid-Market


#### Pros & Cons

**Pros:**

- Customer Support (7 reviews)
- Ease of Use (5 reviews)
- Client Management (2 reviews)
- Functionality (2 reviews)
- Learning (2 reviews)

**Cons:**

- Expensive (2 reviews)
- Learning Curve (2 reviews)
- Coding Errors (1 reviews)
- Difficult Navigation (1 reviews)
- Difficult Setup (1 reviews)

### 5. [Cerner CareTracker](https://www.g2.com/products/cerner-caretracker/reviews)
  CareTracker helps long-term care facilities reduce risk and increase reimbursement as well as manage required resident documentation.


  **Average Rating:** 3.8/5.0
  **Total Reviews:** 25

**User Satisfaction Scores:**

- **Quality of Support:** 8.3/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.9/10 (Category avg: 8.5/10)
- **Ease of Admin:** 8.5/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Cerner](https://www.g2.com/sellers/cerner)
- **Year Founded:** 1979
- **HQ Location:** Kansas City, MO
- **LinkedIn® Page:** https://www.linkedin.com/company/2812/ (12,033 employees on LinkedIn®)
- **Ownership:** VIE - Vienna Stock Exchange
- **Total Revenue (USD mm):** $5,505

**Reviewer Demographics:**
  - **Top Industries:** Hospital & Health Care
  - **Company Size:** 44% Enterprise, 40% Mid-Market


### 6. [Carefeed](https://www.g2.com/products/carefeed/reviews)
  Carefeed is an all-in-one operations platform to help senior living and long-term care communities simplify their daily operations. By replacing paperwork, spreadsheets, and disconnected tools with an easy-to-use solution, Carefeed saves time, reduces stress, and ensures residents, families, and staff stay informed and connected. Seamlessly integrating with EHRs and HR systems, Carefeed works alongside the tools providers already use—so they can keep everything running smoothly without extra hassle. With transparent pricing, personalized support, and scalable features, Carefeed serves over 2,000 communities, helping staff spend less time on tedious tasks and more time providing great care, keeping families in the loop, and running their communities with confidence. At Carefeed, we help senior living and long-term care teams lighten their workload, stay organized, and focus on what matters—caring for residents and supporting families.


  **Average Rating:** 5.0/5.0
  **Total Reviews:** 17

**User Satisfaction Scores:**

- **Quality of Support:** 9.8/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.9/10 (Category avg: 8.5/10)
- **Ease of Admin:** 10.0/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Carefeed](https://www.g2.com/sellers/carefeed)
- **Year Founded:** 2020
- **HQ Location:** Cincinnati, US
- **LinkedIn® Page:** https://www.linkedin.com/company/67334792 (68 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Hospital & Health Care
  - **Company Size:** 65% Mid-Market, 24% Enterprise


#### Pros & Cons

**Pros:**

- Document Management (2 reviews)
- Ease of Use (2 reviews)
- Communication (1 reviews)
- Communication Efficiency (1 reviews)
- Efficiency (1 reviews)

**Cons:**

- Limited Customization (1 reviews)
- Missing Features (1 reviews)
- Not User-Friendly (1 reviews)

### 7. [Net Health Therapy for Senior Living](https://www.g2.com/products/net-health-therapy-for-senior-living/reviews)
  Optima Therapy for SNFs provides contract therapy companies, skilled nursing facilities (SNFs), assisted living facilities (ALFs) and continuing care retirement communities (CCRCs) with the industry’s leading therapy management software for over 25 years. With streamlined operational, clinical and billing workflows, you can focus on improving patient care and outcomes, while successfully meeting the demands of value-based care.


  **Average Rating:** 3.6/5.0
  **Total Reviews:** 37

**User Satisfaction Scores:**

- **Quality of Support:** 7.3/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.8/10)
- **Ease of Use:** 7.7/10 (Category avg: 8.5/10)
- **Ease of Admin:** 8.9/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Net Health](https://www.g2.com/sellers/net-health)
- **Year Founded:** 1993
- **HQ Location:** Pittsburgh, PA
- **LinkedIn® Page:** https://www.linkedin.com/company/net-health-systems-inc-/ (596 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Hospital & Health Care, Health, Wellness and Fitness
  - **Company Size:** 46% Mid-Market, 31% Small-Business


### 8. [Aline](https://www.g2.com/products/aline-aline/reviews)
  The Aline senior living operating system tackles senior living’s most complex challenges in a single, user-friendly platform customized to support your business processes. Aline unites critical workflows— from sales and marketing, operations, leasing, billing, and payments, to resident care and accounting — which together drive occupancy and revenue growth, while enabling a better workday for staff. Purpose-built for senior living, the Aline suite includes CRM, marketing automation, contact center, leasing, billing, payments, care and medication management, quality, accounting, and business intelligence. Powerful automation, senior living designed features, an intuitive UI, mobile apps and streamlined workflows drive productivity and revenue potential, for mid to large size portfolios. Aline easily scales and features an open API that facilitates 100+ integrations and 175+ pharmacy partners. Includes 100+ built-in reports, plus custom reporting capabilities, including real-time executive dashboards and reports. Drive community and portfolio performance through operational efficiency, cost savings, and improved oversight. Aline is purpose-built for senior living, including assisted living, independent living, memory care, long-term care, and skilled nursing facilities.


  **Average Rating:** 4.2/5.0
  **Total Reviews:** 10

**User Satisfaction Scores:**

- **Quality of Support:** 8.2/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 7.3/10 (Category avg: 8.8/10)
- **Ease of Use:** 7.7/10 (Category avg: 8.5/10)
- **Ease of Admin:** 8.7/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Aline](https://www.g2.com/sellers/aline)
- **Year Founded:** 2010
- **HQ Location:** Louisville, KY
- **LinkedIn® Page:** https://www.linkedin.com/company/alineops/ (202 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 70% Mid-Market, 30% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (1 reviews)
- Efficiency (1 reviews)
- Time-saving (1 reviews)


### 9. [Casamba Skilled](https://www.g2.com/products/casamba-skilled/reviews)
  Comprehensive, user-friendly software provides automated workflows to help you gain efficiency, ensure compliance and maximize reimbursement for therapy services.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 12

**User Satisfaction Scores:**

- **Quality of Support:** 8.3/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.2/10 (Category avg: 8.5/10)
- **Ease of Admin:** 7.2/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Casamba](https://www.g2.com/sellers/casamba)
- **Year Founded:** 1993
- **HQ Location:** Agoura Hills, CA
- **Twitter:** @CasambaCorp (955 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/healthwyse/ (51 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Hospital & Health Care
  - **Company Size:** 50% Enterprise, 33% Mid-Market


### 10. [myUnity](https://www.g2.com/products/myunity/reviews)
  Say goodbye to having to purchase separate electronic health records to run separate service lines. Say hello to a single unified EHR that supports all your post-acute service lines, including home health, hospice, palliative care, private duty, skilled nursing and senior living. With Netsmart myUnity™, you gain a cloud-based EHR system that is intuitive, compliant and user friendly. With one platform across all service lines, you reduce data entry errors, eliminate duplicate documentation and improve efficiencies across your organization. The easy-to-use and easy-to-train solution provides one care plan and one bill, making it easy to converge clinical, operational and financial workflows. Run your large-scale palliative programs with a 100% ONC-certified EHR that meets CMS requirements for new payment models.


  **Average Rating:** 3.4/5.0
  **Total Reviews:** 48

**User Satisfaction Scores:**

- **Quality of Support:** 7.6/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 7.3/10 (Category avg: 8.8/10)
- **Ease of Use:** 6.7/10 (Category avg: 8.5/10)
- **Ease of Admin:** 6.6/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Netsmart](https://www.g2.com/sellers/netsmart-2fb67523-112f-41ce-bd3f-d4063c635f18)
- **Year Founded:** 1968
- **HQ Location:** Overland Park, KS
- **Twitter:** @netsmarttech (4,441 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/9223/ (2,659 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Hospital & Health Care
  - **Company Size:** 50% Mid-Market, 26% Enterprise


### 11. [Brightly TheWorxHub](https://www.g2.com/products/brightly-theworxhub/reviews)
  TheWorxHub, designed by Brightly Software specifically for healthcare, is the most user-friendly, cloud-based CMMS solution today, combining asset management, compliance readiness, and safety rounding — all into one easy-to-use solution. Now a Siemens company, Brightly provides frictionless access to embedded accreditation standards and preventive maintenance templates, enabling those on the frontline to stay organized, streamline operations and communication, and reduce costs — all for when it matters the most. TheWorxHub includes built-in, up-to-date compliance standards for The Joint Commission and DNV, designed to track compliance-related tasks and environment of care rounding. The solution also includes pre-built tools and reports, such as deficiency-specific dashboards for generating automated work orders and deficiency notifications, as well risk assessment frameworks and dashboards for tracking riskiest assets. The solution allows users to schedule and automate location and asset-based work orders, schedule preventive maintenance work orders on high-value assets and synchronize biomedical and facilities asset management. In addition, the solution provides ongoing visibility to assets requiring safety inspections. TheWorxHub mobile app enables teams to update service requests and inspection requirements, as well as prioritize and complete work orders anytime, anywhere. The solution provides real-time data and analysis with built-in reports, predefined dashboards with KPIs, and data visualization tools – accessible for any user via web or mobile.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 19

**User Satisfaction Scores:**

- **Quality of Support:** 8.8/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 7.5/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.0/10 (Category avg: 8.5/10)
- **Ease of Admin:** 8.3/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Siemens Digital Industries Software](https://www.g2.com/sellers/siemens-digital-industries-software)
- **Year Founded:** 1980
- **HQ Location:** Plano, Texas
- **Twitter:** @siemenssoftware (36,953 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/28423178/ (20,658 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Hospital & Health Care
  - **Company Size:** 75% Mid-Market, 20% Small-Business


### 12. [CareSuite](https://www.g2.com/products/caresuite/reviews)
  CareSuite is a quality EHR designed by senior living professionals to give you the most important tools first. CareSuite helps facilities achieve long term sustainability.


  **Average Rating:** 4.1/5.0
  **Total Reviews:** 11

**User Satisfaction Scores:**

- **Quality of Support:** 8.6/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.3/10 (Category avg: 8.5/10)
- **Ease of Admin:** 8.9/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [QuickMAR](https://www.g2.com/sellers/quickmar)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Hospital & Health Care
  - **Company Size:** 73% Mid-Market, 27% Small-Business


### 13. [AL ADVANTAGE](https://www.g2.com/products/al-advantage/reviews)
  AL ADVANTAGE assisted living software is a "Best of Breed", cloud-based, platform designed by expert senior healthcare practitioners to assist caregivers in providing the highest quality care. Our time-saving “type-once” data entry process saves valuable time, by eliminating unnecessary duplication and errors - allowing resident data to flow seamlessly into key functions, forms and reports within the platform. AL ADVANTAGE (ALA) integrates senior care “best practices” to improve resident care, community and family communications, as well as state-specific compliance. More accurate assessments, care plans and resident billing are accomplished with standardized care wording and customizable care levels. Our automated charting, reports, reminders and alerts free up caregivers to focus more fully on residents’ needs instead of piles of paperwork, which improves patient outcomes. We offer a FREE 30-minute demo to answer your questions.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 12

**User Satisfaction Scores:**

- **Quality of Support:** 9.3/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.9/10 (Category avg: 8.5/10)
- **Ease of Admin:** 9.2/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [AL ADVANTAGE](https://www.g2.com/sellers/al-advantage)
- **Year Founded:** 2010
- **HQ Location:** Scottsdale, US
- **LinkedIn® Page:** https://www.linkedin.com/company/aladvantage/ (1 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Hospital & Health Care
  - **Company Size:** 50% Small-Business, 33% Mid-Market


### 14. [Residex](https://www.g2.com/products/residex/reviews)
  Built by caregivers, for caregivers, Residex elevates the senior living experience for every individual. We deliver the most comprehensive connected care platform, purpose-built for senior living: the owners, employees and residents. A unified, intuitive and affordable platform, our mission is to improve human and business outcomes by empowering clinical and operational teams to perform at their best, with precision. We offer a portfolio of integrated solutions that solve the most common challenges associated with senior living, including EHR (Electronic Health Records), eMAR (Electronic Medication Administration Records), intake and assessments, care planning, regulatory compliance management, workforce management and staffing, financial management and employee development. At Residex, we are building a world where senior living communities run flawlessly, and where clinical and operational missions align, allowing every caregiver to show up fully, every resident to receive the care they deserve, and every community to grow responsibly, with humans at the core.


  **Average Rating:** 4.2/5.0
  **Total Reviews:** 7

**User Satisfaction Scores:**

- **Quality of Support:** 9.5/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.1/10 (Category avg: 8.5/10)
- **Ease of Admin:** 8.8/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Residex](https://www.g2.com/sellers/residex)
- **Year Founded:** 2000
- **HQ Location:** Englewood, Colorado, United States
- **LinkedIn® Page:** https://www.linkedin.com/company/residex-software (63 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Hospital & Health Care
  - **Company Size:** 57% Mid-Market, 43% Small-Business


#### Pros & Cons

**Pros:**

- Charting (1 reviews)
- Charting Efficiency (1 reviews)
- Comprehensive Features (1 reviews)
- Ease of Use (1 reviews)
- Features (1 reviews)

**Cons:**

- File Management Issues (1 reviews)
- Information Management (1 reviews)
- Limited Access (1 reviews)

### 15. [Epicor SLS](https://www.g2.com/products/epicor-sls/reviews)
  Epicor Senior Living Solution (SLS) has been specifically designed for operators of independent living, residential aged care, and community care organizations. The software is offered in the cloud as a software as a service (SaaS) deployment or on premises, with the ability to transition between deployment options as your business grows


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 6

**User Satisfaction Scores:**

- **Quality of Support:** 6.7/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.8/10)
- **Ease of Use:** 6.7/10 (Category avg: 8.5/10)
- **Ease of Admin:** 8.3/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Epicor](https://www.g2.com/sellers/epicor)
- **Year Founded:** 1972
- **HQ Location:** Austin, TX
- **Twitter:** @Epicor (9,313 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/4617/ (6,289 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 50% Mid-Market, 33% Enterprise


### 16. [iCareManager](https://www.g2.com/products/icaremanager/reviews)
  iCareManager is a system for assisted living facilities and long term care facilities that provides features designed to help manage residents information, risks, and keep your facility in compliance.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 6

**User Satisfaction Scores:**

- **Quality of Support:** 10.0/10 (Category avg: 8.9/10)
- **Ease of Use:** 9.2/10 (Category avg: 8.5/10)


**Seller Details:**

- **Seller:** [iCareManager](https://www.g2.com/sellers/icaremanager)
- **Year Founded:** 2011
- **HQ Location:** Columbia, US
- **Twitter:** @iCareManager (169 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/icaremanager/ (76 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 50% Mid-Market, 33% Enterprise


### 17. [MatrixCare Senior Living and Long Term Care](https://www.g2.com/products/matrixcare-senior-living-and-long-term-care/reviews)
  MatrixCare's skilled nursing software comes equipped with built-in validation rules to enable clinicians to document at the point-of-care and gather all the information needed to optimize reimbursement. The paperless workflow allows for accurate and consistent resident-centered care delivery while supporting full compliance with PDPM and other regulatory requirements.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 6

**User Satisfaction Scores:**

- **Quality of Support:** 6.1/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 8.8/10)
- **Ease of Use:** 6.1/10 (Category avg: 8.5/10)
- **Ease of Admin:** 6.7/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [MatrixCare](https://www.g2.com/sellers/matrixcare)
- **Year Founded:** 1982
- **HQ Location:** Bloomington, MN
- **Twitter:** @MatrixCare (5,388 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/298190/ (667 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 33% Mid-Market, 33% Enterprise


### 18. [StoriiCare](https://www.g2.com/products/storiicare/reviews)
  StoriiCare is an AI-powered EHR and care management platform for adult day care centers, assisted living providers, and care homes. Trusted by over 300 care providers across 11 countries, it combines clinical documentation, private pay and Medicaid billing, and family engagement in one easy-to-use system. Care staff use StoriiCare to document care digitally, replacing paper records and reducing administrative time. Administrators gain real-time oversight across their organization. Families stay informed and connected to their loved ones through activity updates and shared care profiles. StoriiCare includes Skye, a built-in AI agent designed for care environments. Skye helps staff draft progress notes, identifies patterns in care data, and guides teams through documentation workflows. No technical expertise is required. On the clinical side, StoriiCare covers the full care lifecycle. Teams can complete care assessments, manage individualized care plans, record medication administration, log ADLs, write progress notes, and report incidents and falls. Every record is stored securely and accessible in real time. For billing, StoriiCare supports both private pay and Medicaid reimbursement. Providers can generate invoices, track attendance, manage authorization limits, and produce documentation needed for claims, all within the same platform used for care delivery. StoriiCare is used by adult day programs, memory care communities, residential care homes, and other community-based providers. It is recognized by Software Advice as Most Recommended and Best Customer Support, and is known for its ease of use, 50-plus features, and responsive support team.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 19

**User Satisfaction Scores:**

- **Quality of Support:** 9.5/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.9/10 (Category avg: 8.5/10)
- **Ease of Admin:** 9.2/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [StoriiCare](https://www.g2.com/sellers/storiicare)
- **Company Website:** https://www.storiicare.com/
- **Year Founded:** 2014
- **HQ Location:** San Mateo, US
- **Twitter:** @StoriiCare (7,643 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/storii/ (47 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Health, Wellness and Fitness, Hospital & Health Care
  - **Company Size:** 79% Small-Business, 11% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (13 reviews)
- Customer Support (12 reviews)
- Efficiency (10 reviews)
- Customizability (8 reviews)
- Customization (8 reviews)

**Cons:**

- Technical Issues (6 reviews)
- Limited Features (4 reviews)
- Software Bugs (4 reviews)
- Poor Usability (3 reviews)
- Billing Issues (2 reviews)

### 19. [Synkwise](https://www.g2.com/products/synkwise/reviews)
  Synkwise is modern healthcare software built for every care setting. We help teams stay organized, streamline workflows, and work more efficiently each day. Shaped by insights from real healthcare workers, Synkwise supports teams at every step and equips healthcare providers, nurses, and caregivers with meaningful tools to improve patient care outcomes and improve regulatory compliance.


  **Average Rating:** 4.9/5.0
  **Total Reviews:** 6

**User Satisfaction Scores:**

- **Quality of Support:** 10.0/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.4/10 (Category avg: 8.5/10)
- **Ease of Admin:** 9.4/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Synkwise](https://www.g2.com/sellers/synkwise)
- **Year Founded:** 2017
- **HQ Location:** Camas, US
- **LinkedIn® Page:** https://www.linkedin.com/company/synkwise (14 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Hospital & Health Care
  - **Company Size:** 100% Small-Business


### 20. [Aging & Disability](https://www.g2.com/products/aging-disability/reviews)
  SAMS is a SaaS (Software as a Service) solution built specifically for managing long-term services and supports programs for the aging and disabled populations.


  **Average Rating:** 4.1/5.0
  **Total Reviews:** 5

**User Satisfaction Scores:**

- **Quality of Support:** 7.2/10 (Category avg: 8.9/10)
- **Ease of Use:** 7.9/10 (Category avg: 8.5/10)


**Seller Details:**

- **Seller:** [WellSky](https://www.g2.com/sellers/wellsky)
- **Year Founded:** 1980
- **HQ Location:** Overland Park, Kansas
- **Twitter:** @WellSkyHealth (1,013 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/wellsky (2,422 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 40% Mid-Market, 40% Small-Business


### 21. [ALIS](https://www.g2.com/products/medtelligent-alis/reviews)
  ALIS is a holistic, resident-centric solution designed to aid in the unique real-world challenges of todays senior living communities. ALIS is inviting, self-explanatory and simple to navigate, allowing for ultimate ease in training, implementation and daily use. Built from the ground up as a comprehensive suite, the ALIS modules are in constant communication with one another, ensuring consistent and accurate information company-wide.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 5

**User Satisfaction Scores:**

- **Quality of Support:** 10.0/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10)
- **Ease of Use:** 9.2/10 (Category avg: 8.5/10)
- **Ease of Admin:** 10.0/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Medtelligent](https://www.g2.com/sellers/medtelligent)
- **Year Founded:** 2005
- **HQ Location:** Chicago, US
- **LinkedIn® Page:** https://www.linkedin.com/company/452504 (69 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 60% Mid-Market, 20% Small-Business


### 22. [Yardi Senior Living Suite](https://www.g2.com/products/yardi-senior-living-suite/reviews)
  Yardi Senior Living Suite is a platform that helps you manage resident care services, staff efficiency, revenue, and risk with automated workflows and reporting for executives, administrators, clinicians, office staff, sales counselors, and more.


  **Average Rating:** 3.6/5.0
  **Total Reviews:** 4

**User Satisfaction Scores:**

- **Quality of Support:** 7.8/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10)
- **Ease of Use:** 7.8/10 (Category avg: 8.5/10)
- **Ease of Admin:** 10.0/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Yardi](https://www.g2.com/sellers/yardi)
- **Year Founded:** 1984
- **HQ Location:** Santa Barbara, CA
- **Twitter:** @Yardi (11,564 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/12674/ (6,935 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 75% Mid-Market, 25% Small-Business


### 23. [BlueStrata EHR](https://www.g2.com/products/bluestrata-ehr/reviews)
  Cloud based EHR electronic health record system designed and tailored specifically for the needs of the long-term care.


  **Average Rating:** 4.2/5.0
  **Total Reviews:** 3

**User Satisfaction Scores:**

- **Quality of Support:** 8.3/10 (Category avg: 8.9/10)
- **Ease of Use:** 8.3/10 (Category avg: 8.5/10)


**Seller Details:**

- **Seller:** [BlueStrata](https://www.g2.com/sellers/bluestrata)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/10024406 (2 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 67% Small-Business, 33% Mid-Market


### 24. [Eldermark](https://www.g2.com/products/eldermark/reviews)
  Eldermark, the only true ERP software solution for the senior housing market, unites clinical, sales, engagement, and financial operations. Eldermark's state of the art technology with modern user interface leverages AI, predictive and prescriptive analytics, and is backed by decades of clinical expertise to ensure regulatory compliance and enhance decision-making, care efficiency, and revenue capture. Information at your fingertips, delivered to the right people, at the right time, in the right place. If you're looking to increase revenue, enhance care, simplify work, and create more meaningful resident outcomes, visit eldermark.com to experience the transformative power of centralized software solutions built specifically for senior living. Learn how you can optimize your business to generate an additional $1,263 in revenue per resident each month, save 12 hours of admin time each week, and increase your move-in rates by 20%!


  **Average Rating:** 4.0/5.0
  **Total Reviews:** 3

**User Satisfaction Scores:**

- **Quality of Support:** 10.0/10 (Category avg: 8.9/10)
- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.8/10)
- **Ease of Use:** 8.3/10 (Category avg: 8.5/10)
- **Ease of Admin:** 8.3/10 (Category avg: 8.7/10)


**Seller Details:**

- **Seller:** [Eldermark Assisted Living Software](https://www.g2.com/sellers/eldermark-assisted-living-software)
- **Company Website:** https://www.eldermark.com
- **Year Founded:** 1991
- **HQ Location:** Minneapolis, US
- **Twitter:** @EldermarkLLC (206 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/eldermark/ (65 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 33% Enterprise, 33% Mid-Market


#### Pros & Cons

**Pros:**

- Customer Support (1 reviews)
- Customizability (1 reviews)
- Ease of Use (1 reviews)
- Easy Integrations (1 reviews)
- Implementation Ease (1 reviews)


### 25. [LifeLoop](https://www.g2.com/products/lifeloop/reviews)
  LifeLoop was founded with a singular goal: to help senior living communities flourish. Our passion to harness technology to improve people’s lives has made us the leading senior living software provider for the largest and most diverse population of senior living communities today. Our comprehensive platform provides solutions that help residents thrive by delivering a more holistic approach to enriching the resident experience, not just through engaging content, but also through empowering the staff who support them and facilitating connections with their families—making senior care exceptional for everyone. To learn how LifeLoop helps communities flourish, please visit LifeLoop.com.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 3

**User Satisfaction Scores:**

- **Quality of Support:** 9.2/10 (Category avg: 8.9/10)
- **Ease of Use:** 10.0/10 (Category avg: 8.5/10)


**Seller Details:**

- **Seller:** [LifeLoop](https://www.g2.com/sellers/lifeloop)
- **Year Founded:** 1999
- **HQ Location:** Greenwood Village, US
- **Twitter:** @iN2L_LifeLoop (1,795 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/lifeloop (87 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 33% Mid-Market, 33% Enterprise




## Parent Category

[Ambulatory Software](https://www.g2.com/categories/ambulatory)



## Related Categories

- [EHR Software](https://www.g2.com/categories/ehr)
- [Home Care Agency Management Software](https://www.g2.com/categories/home-care-agency-management)



---

## Buyer Guide

### What You Should Know About Assisted Living Software

### What is Assisted Living Software?

Assisted living software manages resident care and facility operations, automating processes, coordinating and managing care, and reducing waste and unnecessary expenditures. Assisted living solutions are comprehensive management systems that are made up of any of the following features: facility management, EHR, eMAR, patient medical records management, and facility marketing. The software, at its core, helps your facility manage the well-being, security, and satisfaction of your residents. Additionally, many solutions support interoperability and connecting the assisted living facility with a network of health care providers and partners. The benefits of such a connection include the facilitation of smoother transitions of care and the ability for caregivers to respond quickly to changes in care plans. With an assisted living solution, you can also leverage the overall health care community and network and mediate potential risk in your residents.

Assisted living software enables the improvement of the kind and quality of services provided by the facility to residents. Assisted living facilities—also referred to as long-term care, senior living, hospice, nursing home, or CCRC—are, after all, made up of residents who now expect a high quality of life along with ancillary care services rendered. Assisted living software generates data on patients, care plans, resource allocation, and referral trends. Assisted living facilities can leverage such data to track and report on decision-making factors to identify which initiatives are producing desired results.

Key Benefits of Assisted Living Software

- Automates repetitive and manual tasks that detract from providing optimal delivery of care
- Streamlines staff scheduling, resource allocation, and communication with both first-party care providers and residents and residents’ families
- Provides insight into the performance and profitability of an assisted living facility
- Improves resident satisfaction

### Why Use Assisted Living Software?

Aside from the above-mentioned facility management features and the convenience that automation brings to any health care organization, there are additional benefits that the software can bring to your facility:

**Improve quality of care —** Assisted living software automates manual tasks and streamlines daily workflows. By doing so, the software simplifies the management process of maintaining the assisted living facility, allowing caregivers to focus on delivering care and reducing chances of burnout.

**Ensure operational efficiency —** Assisted living software generates reports on occupancy, resident rosters, census, costs and finances, and medication management. The software minimizes duplicate work, streamlines communication between medical professionals, and keeps track of all activities happening within the facility. Visibility across the entire organization enables and increases efficiency.

**Improving accuracy —** Assisted living software improves accuracy in areas such as medication dispensing, data collection, audit preparation, regulatory compliance, remote care monitoring, referral tracking, and resident incident monitoring. With assisted living software, caregivers and facility operators can automate the notation and organization of clinical documentation, better coordinate the exchange of data between primary care and ancillary care, and ensure transparency of all activities within an assisted living facility.

### Who Uses Assisted Living Software?

Assisted living software is designed to be used by managers, operators, and staff of assisted living facilities.

**Facility owners, administrators, managers, and directors —** These are the people who help run an assisted living facility. They can be front staff, head of marketing and communications, or director of operations. They do not have to be skilled nurses to make sure that the operational aspects of an assisted living facility run smoothly.

**Nursing staff, both internal and outsourced caregivers —** These are skilled nurses and health care professionals who provide custodial and clinical care to the residents of an assisted living facility. Having access to even simple information like census of facility can help schedule the number of staff available as well as coordinate shifts to accommodate the needs of the residents.

**Nutritionists, dieticians, activity coordinators —** These are professionals who are equipped to create and dispense meals plans or coordinate recreational activities that will engage residents. They must have access to patient records to ensure that they do not prescribe a meal plan or physical activity that will compromise the resident.

**Pharmacists and medication-dispensing professionals —** Many assisted living facilities have a direct line or some sort of network connection with pharmacies. This helps with accurate medication dispensing and adherence. A unified patient records database helps reduce any medication discrepancies.

**Nurses, doctors, physicians, and other medical professionals that have referred the resident to the facility —** Assisted living facilities do not exist in a vacuum. They depend on referrals from hospitals to maintain the minimum number of residents in the facility as well as confirm whether a certain facility is more appropriate than another for an incoming resident.

### Kinds of Assisted Living Software

The different kinds of assisted living software aligns with the different kinds of assisted living communities that exist:

**Assisted living—** Assisted living communities provide housing and social opportunities for the aging community, as well as basic health services. However, because assisted living health services are not provided by skilled nursing caregivers, assisted living solutions should offer a staffing, scheduling, or caregiver outsourcing module that helps coordinate services rendered with the resident’s schedule.

**Senior living —** Senior living homes, also referred to as independent senior living, provide housing, transportation, and recreational activities for the aging population, but health care services are not necessarily offered. Managers and operators of senior living communities should look for solutions that help maintain the community, encourage communication between residents and operators, and offer functionality like meal planning, activity, and care planning.

**Skilled nursing —** Skilled care can only be dispensed by a nurse or medical professional that has a license to practice medicine. For example, the care that a non-skilled caretaker can provide is limited to daily living activities like bathing, dressing, and eating. Skilled nursing software, then, must have a validating or credentialing module that helps assisted living facilities verify the abilities of the nurse prior to hiring them.

**Continued care retirement communities (CCRC) —** CCRC provide housing to a variety of seniors, offering a continuum of care that can benefit both residents with declining health and residents that want to retire to an active, social community that offers health care services. Assisted living solutions that cater toward CCRC must have a robust resident care and documentation module to help operators and caregivers keep tabs on the progress of their residents.

**Hospice —** Hospice care manages the care of terminally ill patients, so assisted living solutions tailored to hospice must have strong data sharing capabilities to better streamline interoperability and exchange of patient data between hospital and hospice.

### Assisted Living Software Features

Assisted living software varies in comprehensiveness. Some are complete management systems, some focus on streamlining front-office responsibilities, some coordinate nutrition and recreation activities for assisted living facilities, and some integrate with or offer insurance claims management functionality to simplify billing and accounting. The following features typically appear in any type of assisted living software.

**Resident care management —** Automates the creation of service plans, captures and documents delivered care and services, and schedules and analyzes resident assessments. This allows care managers to accurately assess resident needs.

**Staff management —** Centralizes staff records, manages the hiring and verifying of prospective caregivers, automates scheduling staff shifts, and facilitates eased communication between managers and staff.

**Clinical communication and collaboration —** Facilitates the immediate exchange and transmission of care summaries, referrals, discharge notifications, lab results, and other relevant data between care teams and health care facilities.

**Financial management —** Monitors budgeting and expenses, payables, and census and occupancy information. Generates reports on financial operations, equipping facilities with actionable insights.

#### Additional Assisted Living Features

**Resident contact management —** Maintains a database of resident profiles and contact details. Enables documentation of any incidents, behaviors, or events that may befall residents. Helps facility managers and care staff get a snapshot of each resident.

**eMAR integration —** Solutions that integrate with electronic medical administration records (eMAR) help the handling and monitoring of dispensing medication to residents.

**Patient engagement —** Provides either a portal for patient families to get updates about the resident or provides interactive patient care (IPC) tools that help residents interact with their caregivers in a modern way.

### Trends Related to Assisted Living Software

**Increased automation —** Automation of manual tasks is a clear benefit of using assisted living software, but what if every single process and workflow was automated? The ultimate goal is to optimize the assisted living facility (with the added benefit of relieving caregivers from unnecessary stress and busywork). Once every task is automated, then the facility can reap the benefits of collecting and tracking data, as well as increasing their ability to provide the best care possible.

**Sophisticated diets —** Stereotypical hospital food won’t cut it at assisted living communities. More software has emerged to facilitate meal planning; promote coordination between nutritionists, dieticians, and caregivers; and cater to all potential diets. Assisted living software that either seamlessly integrates with such software or provides an add-on module will succeed in these dietary efforts.

**Medical devices —** Medical devices are a natural extension of both medical technology as well as consumers’ penchant for body sensors and trackers. Medical devices will become more and more integrated into the lives of seniors. Facilities should be prepared to leverage the information that can be pulled from these devices, as well as outfit their facilities to ensure they’re optimally primed to support these devices.

**Rise in qualified health care professionals —** More people are entering assisted living communities and more people are pursuing careers in the medical field. Both require deft staffing and human resource management and put pressure on facilities to reduce staff turnover. In turn, there’s a growing need for software that streamlines the recruiting, hiring, and onboarding processes for medical professionals, as well as software that can effectively automate tedious tasks. Why waste the precious hours of professionals who are becoming part of a dwindling pool?

**Mobile access —** Every industry is experiencing the benefits and need of either supporting the mobile version of solutions or simplifying mobile data entry. Not all assisted living industry professionals are tethered to their desktop, and consumers are already familiar with leveraging mobile applications. Mobile health apps that help report on residents, provide facility maintenance requests, and record facility activities will only help with the increased adoption of the tool.

**Data analytics —** Any kind of business can benefit from a software’s ability to collect, store, and analyze data or intelligence. For assisted living communities, they can leverage software to gain data and insight that will ultimately help operators provide enhanced services, automated workflows, ideal offerings to residents, and a healthy work/life balance for caregivers.

### Potential Issues with Assisted Living Software

**Resident expectations —** The expectations of senior citizens are changing. They’re becoming more tech savvy and social and refusing to sacrifice the lifestyle they had been accustomed to prior to entering the assisted living community. If your current programming, services, and technology are unable to keep up with resident expectations and needs, then your facility will lose money, no matter what kind of solution you attempt to deploy. Make sure that the assisted living software you end up choosing can help you collect and address complaints, issues, and lines of communication.

**Employee use —** If the product is difficult, confusing, or time-consuming to use, your assisted living staff will be less motivated to move from your current system to a new, automated one that requires training and onboarding. Carefully consider whether you’re choosing a solution that truly fits your needs or whether it’s full of unnecessary functionality. Then consider what extra resources and support you will need for easier implementation and adoption of the tool by all of your employees.

**Data breach —** While assisted living software digitizes and centralizes patient and facility data, it opens up the risk for potential data breaches. Whether the software is hosted in the cloud or on premise, it can still create a security vulnerability for any unauthorized access from the community. Make sure that your facility is equipped to handle security risks.

### Software and Services Related to Assisted Living Software

No matter how comprehensive an assisted living solution is, good ones will need to communicate with other systems to support operations.

[**Ancillary care providers —**](https://www.g2.com/categories/ancillary-care)Ancillary care providers ease the staffing requirements and operations of non-primary care practices by promoting information exchange and supporting workforce management needs of outpatient and physician services. With the network that ancillary care providers leverage, assisted living communities can minimize gaps in communication.

[**Patient case management**](https://www.g2.com/categories/patient-case-management) **—** Patient case management software coordinates care across hospitals, practices, and ancillary care clinics. Assisted living facilities are ancillary care clinics, meaning they are a health care service that supports the work and care delivery of the primary care physician. Assisted living facilities depend on referrals and data from hospitals for the nurses and caregivers to properly take care of the population within the facility. With patient case management software, all clinical documentation and patient health data is centralized and effectively communicated.

[**Clinical communication and collaboration**](https://www.g2.com/categories/clinical-communication-and-collaboration) **—** While assisted living operators will benefit from a clinical communication and collaboration tool to streamline internal communication, much of the coordination will happen between primary care practices and the ancillary assisted living facility. Still, tools are needed to ensure secure messaging as well as activity and medication coordination.

[**Clinical documentation**](https://www.g2.com/categories/clinical-documentation) **—** Charting and accurate documentation of services are necessary responsibilities of assisted living caregivers. Clinical documentation software automates the generation and management of necessary medical documents and forms. Clinical documentation solutions also promote paperless offices, which is beneficial for assisted living facilities’ efforts for centralized information.