# Aline Reviews **Vendor:** Aline **Category:** [Assisted Living Software](https://www.g2.com/categories/assisted-living) **Average Rating:** 4.2/5.0 **Total Reviews:** 10 ## About Aline The Aline senior living operating system tackles senior living’s most complex challenges in a single, user-friendly platform customized to support your business processes. Aline unites critical workflows— from sales and marketing, operations, leasing, billing, and payments, to resident care and accounting — which together drive occupancy and revenue growth, while enabling a better workday for staff. Purpose-built for senior living, the Aline suite includes CRM, marketing automation, contact center, leasing, billing, payments, care and medication management, quality, accounting, and business intelligence. Powerful automation, senior living designed features, an intuitive UI, mobile apps and streamlined workflows drive productivity and revenue potential, for mid to large size portfolios. Aline easily scales and features an open API that facilitates 100+ integrations and 175+ pharmacy partners. Includes 100+ built-in reports, plus custom reporting capabilities, including real-time executive dashboards and reports. Drive community and portfolio performance through operational efficiency, cost savings, and improved oversight. Aline is purpose-built for senior living, including assisted living, independent living, memory care, long-term care, and skilled nursing facilities. ## Aline Pros & Cons **What users like:** - Users appreciate the **ease of use** of Aline, allowing for efficient metric retrieval without excessive time investment. (1 reviews) - Users value the **efficiency** of Aline, achieving metrics quickly and effortlessly without wasting time. (1 reviews) - Users value the **time-saving efficiency** of Aline, enabling quick access to metrics without wasted time. (1 reviews) ## Aline Reviews ### 1. Aline is the best CRM product. **Rating:** 5.0/5.0 stars **Reviewed by:** Andy E. | Community Sales Director, Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2024 **What do you like best about Aline?** It is extremely user friendly and the reports provide lots of useful information. **What do you dislike about Aline?** I have used Aline for about 4 years and do not have any dislikes. **What problems is Aline solving and how is that benefiting you?** I use Aline daily to contact our leads and keep track of our census. ### 2. Executive Director, Glenwood Mt Zion **Rating:** 4.0/5.0 stars **Reviewed by:** Suzie L. | Executive Director, Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2024 **What do you like best about Aline?** What I like best is Easy search and reminders of follow up. **What do you dislike about Aline?** When scheduling, I dislike having Duplicate activities. **What problems is Aline solving and how is that benefiting you?** Keeping a full directory of prospects. ### 3. good system to track your leads **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2024 **What do you like best about Aline?** It is all centralized and very user friendly **What do you dislike about Aline?** it is not very intutive. The colors are misleading to understand what steps to take next **What problems is Aline solving and how is that benefiting you?** it gets al the information that i need in pne place ### 4. thorough and effective without consuming time **Rating:** 5.0/5.0 stars **Reviewed by:** Claudia w. | Director of Sales and Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2024 **What do you like best about Aline?** obtaining metrics and ease of use without using too much time.. very well streamined, efficient **What do you dislike about Aline?** nothing i have encountered. Everything is there. **What problems is Aline solving and how is that benefiting you?** tracking leads, measuring data ### 5. Support **Rating:** 5.0/5.0 stars **Reviewed by:** Dan G. | Sales counselor, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2024 **What do you like best about Aline?** Friendly support, always there when needed. **What do you dislike about Aline?** Not sure. No concerns. We enjoy the entire user experience. **What problems is Aline solving and how is that benefiting you?** Assisted living support. ### 6. Activities, activities, activities- track your team's progress and stay on track with Sherpa. **Rating:** 4.5/5.0 stars **Reviewed by:** jennifer a. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2023 **What do you like best about Aline?** It's a program that allows you use it for basic price chechiking and proposal generating, while also offering a broad set of tools the more seasoned Sherpa user will find helpful when targeting clients. **What do you dislike about Aline?** The fields with company info, equipment, and service plans does not populate in the Sherpa generated documents, even when those fields are filled out completely within the program. **What problems is Aline solving and how is that benefiting you?** The rate changes from our leasing companies are constantly being updated in real time, which allows us to quote a lease to the pennny for potential new customers. ### 7. Good system **Rating:** 4.5/5.0 stars **Reviewed by:** Cindy C. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2023 **What do you like best about Aline?** Easy to locate client info and customer support is great **What do you dislike about Aline?** Proposals are a little complicated and meter export is not always accurate **What problems is Aline solving and how is that benefiting you?** Should be lessening the amount of errors but we are still working out issues ### 8. Sherpa CRM is User Friendly! **Rating:** 5.0/5.0 stars **Reviewed by:** Tracey A. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2023 **What do you like best about Aline?** The ease of it. Even if you have never used a database, Sherpa is straightforward to use and understand. You can navigate through it with no problem. **What do you dislike about Aline?** In Navigator, I wish more reports contained more information. **What problems is Aline solving and how is that benefiting you?** Pricing is easy to import. Accounts are easy to import. Account fixes are easy! Sherpa can make any sales rep more productive if they are utilizing navigator to its full potential. ### 9. Seriously- just don’t **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2020 **What do you like best about Aline?** They have managed to create a view that is specific to senior living. And they claim to be HIPPA compliant **What do you dislike about Aline?** Integrations are not what they say they are, leads constantly drop as their API is In constant conflict with other web servers. You have to custom build everything, customer support is terrible. Escalations are terrible. Reporting is inaccurate and a time suck to try and fix. Did I mention campaigns? Attributions? All of these words enquire uses but no one at enquire knows what they actually mean so you can’t properly report to or what from **Recommendations to others considering Aline:** Do your self a favor, if you have a growth plan for more than 10 communities, get a product that can handle marketing automation and reporting. Higher an actual Marketing expert in the Automation and customer experience field outside of senior living, and get a crm that will grow with you like hubspot or Salesforce. **What problems is Aline solving and how is that benefiting you?** It’s a good entry level CRM for senior living. It will quickly teach your clients why they need a different product. ### 10. User-Friendly CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Rachel C. | Account Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2019 **What do you like best about Aline?** Enquire is very easy to use and even teach new team members how to use it. Its interface makes it simple to find what you're working for and it lets you export your leads or sales into an Excel document. It's also easy for my team to quickly pull leads for an email list or to pull leads/names for an upcoming mailing. It is also very easy for our Direct Mail team to learn the CRM to be able to effectively pull mail files. When we complete a tactic for the community, it is very easy for us to find the results of the tactic and match it other ways we can track the results. This means if we see there are 100 phone calls for our invite, but only 5 leads attributed to the invite in Enquire, we know that the client hasn't entered all of their leads into the CRM yet. **What do you dislike about Aline?** The only thing I dislike is the amount of time it takes to download a lead file or sales file that has a time frame of longer than 1 month. Which is typically what we report on with the client. **Recommendations to others considering Aline:** I think it's a great option and definetley something to consider. It's a platform that also let's you integrate with other softwares which is needed in this day and age. **What problems is Aline solving and how is that benefiting you?** We're solving our client's occupancy problems and helping find the right people for their inventory. It also lets us track and see how our tactic is performing in real time. ## Aline Discussions - [What is Enquire CRM used for?](https://www.g2.com/discussions/what-is-enquire-crm-used-for) - [View Aline pricing details and edition comparison](https://www.g2.com/products/aline-aline/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+10%3A41%3A38+-0500&secure%5Bsession_id%5D=f4137282-2303-4aee-a513-7ada3d802687&secure%5Btoken%5D=82928b34e27db9fbcf5cc047a5578e0a2fd7818578780d3b58017f64fcd5fd72&format=llm_user) ## Aline Features **Data Management** - Data Visualization - Value-Based Performance Management Analytics - Financial Data Analysis - Value-Based Performance Management Analytics - Clinical Data Analysis - Value-Based Performance Management Analytics **Clinical** - Compliance - Revenue Cycle Management (RCM) - Software Integrations - Revenue Cycle Management (RCM) - Task Automation - Revenue Cycle Management (RCM) **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Portal - Patient Communications - Integration with Wearables **Agentic AI - Medical Billing** - Natural Language Interaction **Medication Management - eMAR** - Real-Time Medication Administration Recording - PRN (As Needed) MedicationTracking - Refusal and Side Effect Documentation **Clinical Care - Long Term Post Acute Care** - Care Plan Management - Rehab Progress Tracking - Care & Discharge Planning - Point‑of‑Care Documentation **Administrative** - Payer Contract Monitoring - Value-Based Performance Management Analytics - Population Health Analytics - Value-Based Performance Management Analytics - Compliance - Value-Based Performance Management Analytics **Financial** - Billing Automation - Revenue Cycle Management (RCM) - Clearinghouse Integration - Revenue Cycle Management (RCM) - Claims Management - Revenue Cycle Management (RCM) **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration - IPC Systems Integration **Safety and Compliance - eMAR** - Audit Trails and Compliance Logs - AI Risk Detection - Controlled Drugs Tracking - Barcode Scanning - Alerts **Financial / Revenue Cycle - Long Term Post Acute Care** - Claim Submission & Scrubbing **Generative AI** - AI Text Summarization **Integration - eMAR** - Mobile Access - Facility Management - Reporting and Analytics - Pharmacy Management Integration **Analytics & Quality / Compliance - Long Term Post Acute Care** - Quality Measures & Outcomes Tracking - Predictive Risk Stratification **Operations & Workforce - Long Term Post Acute Care** - Scheduling & Staffing Optimization - Task & Workflow Management ## Top Aline Alternatives - [Carepatron](https://www.g2.com/products/carepatron/reviews) - 4.5/5.0 (485 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,927 reviews) - [Epic](https://www.g2.com/products/epic/reviews) - 4.2/5.0 (894 reviews)