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Aline Reviews & Product Details

The Aline senior living operating system tackles senior living’s most complex challenges in a single, user-friendly platform customized to support your business processes. Aline unites critical workflows— from sales and marketing, operations, leasing, billing, and payments, to resident care and accounting — which together drive occupancy and revenue growth, while enabling a better workday for staff. Purpose-built for senior living, the Aline suite includes CRM, marketing automation, contact center, leasing, billing, payments, care and medication management, quality, accounting, and business intelligence. Powerful automation, senior living designed features, an intuitive UI, mobile apps and streamlined workflows drive productivity and revenue potential, for mid to large size portfolios. Aline easily scales and features an open API that facilitates 100+ integrations and 175+ pharmacy partners. Includes 100+ built-in reports, plus custom reporting capabilities, including real-time executive dashboards and reports. Drive community and portfolio performance through operational efficiency, cost savings, and improved oversight. Aline is purpose-built for senior living, including assisted living, independent living, memory care, long-term care, and skilled nursing facilities.

Seller

Aline

Discussions

Aline Community

Languages Supported

English

Overview by

Phillip Laughton

Top-Rated Alternatives

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Aline Media

Aline CRM is a simple-to-use system with advanced capabilities to engage the right prospect at the right time with the right message for decreased costs and higher occupancy. Innovative features including Prospect Opportunity Scoring and AI improve engagement and conversions. Tailor the workflo...

Aline Care provides the tools and analytics to eliminate lost revenue, increase productivity and improve outcomes. Boost productivity and labor savings with automated assessments, custom care plans, shared resident profiles, and staff scheduling tools. Features include comprehensive resident prof...

Aline eMAR safely manages medication administration and treatments through a simple workflow to deliver a higher level of safety to residents and efficiency for staff through seamless integration to 175+ leading pharmacies. Features include a color-coded, timed workflow, missed and late med aler...

Aline Leasing & Billing maximizes your revenue potential by connecting all the revenue touchpoints to improve billing accuracy, shorten the payment cycle, and reduce the burden on the business office. Features and functions include online leasing with eSignature, secure document management, o...

Aline Payments improves cash flow and reduces delinquencies via a user-friendly platform that saves staff time and delivers convenience to residents and families. ExpressPay Resident Payment Portal provides a user-friendly solution for residents and their responsible parties to review their payme...

Aline unifies data from across your organization enabling your teams to easily assess your financial, operational, and resident care performance all within a single platform, relying on verified source data. From executive dashboards to detailed reporting, Aline provides visibility to explore tre...

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Andy E.

Community Sales Director

Mid-Market (51-1000 emp.)

9/30/2024

"Aline is the best CRM product."

5/5

What do you like best about Aline?

It is extremely user friendly and the reports provide lots of useful information. Review collected by and hosted on G2.com.

What do you dislike about Aline?

I have used Aline for about 4 years and do not have any dislikes. Review collected by and hosted on G2.com.

Suzie L.

Executive Director

Mid-Market (51-1000 emp.)

9/30/2024

"Executive Director, Glenwood Mt Zion"

4/5

What do you like best about Aline?

What I like best is Easy search and reminders of follow up. Review collected by and hosted on G2.com.

What do you dislike about Aline?

When scheduling, I dislike having Duplicate activities. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

9/30/2024

"good system to track your leads"

4/5

What do you like best about Aline?

It is all centralized and very user friendly Review collected by and hosted on G2.com.

What do you dislike about Aline?

it is not very intutive. The colors are misleading to understand what steps to take next Review collected by and hosted on G2.com.

Claudia w.

Director of Sales and Marketing

Mid-Market (51-1000 emp.)

10/3/2024

"thorough and effective without consuming time"

5/5

What do you like best about Aline?

obtaining metrics and ease of use without using too much time.. very well streamined, efficient Review collected by and hosted on G2.com.

What do you dislike about Aline?

nothing i have encountered. Everything is there. Review collected by and hosted on G2.com.

Dan G.

Sales counselor

Small-Business (50 or fewer emp.)

9/30/2024

"Support"

5/5

What do you like best about Aline?

Friendly support, always there when needed. Review collected by and hosted on G2.com.

What do you dislike about Aline?

Not sure. No concerns. We enjoy the entire user experience. Review collected by and hosted on G2.com.

jennifer a.

Marketing Director

Small-Business (50 or fewer emp.)

12/19/2023

"Activities, activities, activities- track your team's progress and stay on track with Sherpa."

4.5/5

What do you like best about Aline?

It's a program that allows you use it for basic price chechiking and proposal generating, while also offering a broad set of tools the more seasoned Sherpa user will find helpful when targeting clients. Review collected by and hosted on G2.com.

What do you dislike about Aline?

The fields with company info, equipment, and service plans does not populate in the Sherpa generated documents, even when those fields are filled out completely within the program. Review collected by and hosted on G2.com.

Cindy C.

Small-Business (50 or fewer emp.)

4/25/2023

"Good system"

4.5/5

What do you like best about Aline?

Easy to locate client info and customer support is great Review collected by and hosted on G2.com.

What do you dislike about Aline?

Proposals are a little complicated and meter export is not always accurate Review collected by and hosted on G2.com.

Tracey A.

Mid-Market (51-1000 emp.)

4/25/2023

"Sherpa CRM is User Friendly!"

5/5

What do you like best about Aline?

The ease of it. Even if you have never used a database, Sherpa is straightforward to use and understand. You can navigate through it with no problem. Review collected by and hosted on G2.com.

What do you dislike about Aline?

In Navigator, I wish more reports contained more information. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

8/31/2020

"Seriously- just don’t"

0/5

What do you like best about Aline?

They have managed to create a view that is specific to senior living. And they claim to be HIPPA compliant Review collected by and hosted on G2.com.

What do you dislike about Aline?

Integrations are not what they say they are, leads constantly drop as their API is

In constant conflict with other web servers. You have to custom build everything, customer support is terrible. Escalations are terrible. Reporting is inaccurate and a time suck to try and fix. Did I mention campaigns? Attributions? All of these words enquire uses but no one at enquire knows what they actually mean so you can’t properly report to or what from Review collected by and hosted on G2.com.

Recommendations to others considering Aline:

Do your self a favor, if you have a growth plan for more than 10 communities, get a product that can handle marketing automation and reporting. Higher an actual

Marketing expert in the Automation and customer experience field outside of senior living, and get a crm that will grow with you like hubspot or Salesforce. Review collected by and hosted on G2.com.

What problems is Aline solving and how is that benefiting you?

It’s a good entry level CRM for senior living. It will quickly teach your clients why they need a different product. Review collected by and hosted on G2.com.

Rachel C.

Account Supervisor

Mid-Market (51-1000 emp.)

10/22/2019

"User-Friendly CRM"

4.5/5

What do you like best about Aline?

Enquire is very easy to use and even teach new team members how to use it. Its interface makes it simple to find what you're working for and it lets you export your leads or sales into an Excel document.

It's also easy for my team to quickly pull leads for an email list or to pull leads/names for an upcoming mailing. It is also very easy for our Direct Mail team to learn the CRM to be able to effectively pull mail files.

When we complete a tactic for the community, it is very easy for us to find the results of the tactic and match it other ways we can track the results. This means if we see there are 100 phone calls for our invite, but only 5 leads attributed to the invite in Enquire, we know that the client hasn't entered all of their leads into the CRM yet. Review collected by and hosted on G2.com.

What do you dislike about Aline?

The only thing I dislike is the amount of time it takes to download a lead file or sales file that has a time frame of longer than 1 month. Which is typically what we report on with the client. Review collected by and hosted on G2.com.

Recommendations to others considering Aline:

I think it's a great option and definetley something to consider. It's a platform that also let's you integrate with other softwares which is needed in this day and age. Review collected by and hosted on G2.com.

What problems is Aline solving and how is that benefiting you?

We're solving our client's occupancy problems and helping find the right people for their inventory. It also lets us track and see how our tactic is performing in real time. Review collected by and hosted on G2.com.