The G2 on ECP

ECP Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the amazing customer support from ECP, consistently providing quick and helpful assistance for success. (8 mentions)

Users find ECP to be user-friendly and intuitive, significantly improving their workflows with excellent customer support. (6 mentions)

Users find ECP to be easy to learn with valuable training resources, enhancing efficiency and accessibility. (3 mentions)

Users value the knowledgeable customer support of ECP, ensuring quick and reliable assistance whenever needed. (2 mentions)

Users appreciate the user-friendly functionality of ECP, finding it easy to learn and customize for their needs. (2 mentions)

Users commend the responsiveness of support representatives, consistently providing timely and effective assistance. (1 mentions)

Users value the customizability of ECP, allowing it to be tailored effectively to meet community needs. (1 mentions)

Users find the costs too high for ECP, making it difficult for smaller nonprofits to utilize its features effectively. (2 mentions)

Users find the learning curve steep, requiring extensive training for effective use of ECP while adapting to new practices. (2 mentions)

Users face coding errors, which necessitate extensive training and affect the overall experience with ECP. (1 mentions)

Users struggle with difficult navigation, reporting slow loading times and convoluted processes that hinder efficient usage. (1 mentions)

Users find the difficult setup of ECP cumbersome, often leading to confusion about its functionality and performance. (1 mentions)

Users find the poor documentation frustrating, despite efforts to improve it with webinars and training sessions. (1 mentions)

Top Pros or Advantages of ECP

1. Customer Support

Users appreciate the amazing customer support from ECP, consistently providing quick and helpful assistance for success.

See 8 mentions

See Related User Reviews

Gayle H.

Small-Business (50 or fewer emp.)

5.0/5

"Amazing support and features!"

What do you like about ECP?

ECP is exactly what we need for a growing assisted living and memory care. The customer support has been consistantly the best I have ever used and E

Armando M.

Small-Business (50 or fewer emp.)

4.5/5

"customer service is incredibly responsive"

What do you like about ECP?

Whenever I come across a problem theyre quick to assist and guide me through the steps to resolve it.

2. Ease of Use

Users find ECP to be user-friendly and intuitive, significantly improving their workflows with excellent customer support.

See 6 mentions

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jacob r.

Small-Business (50 or fewer emp.)

1.5/5

"Poor interface capabilities and left in the dark."

What do you like about ECP?

When working properly- little effort needed.

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Very helpful support staff"

What do you like about ECP?

ECP is very user-friendly, and the trainers are extremely knowledgeable. The Support Staff is amazing and always gets me answers or helps me figure it

3. Learning

Users find ECP to be easy to learn with valuable training resources, enhancing efficiency and accessibility.

See 3 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Very helpful support staff"

What do you like about ECP?

ECP is very user-friendly, and the trainers are extremely knowledgeable. The Support Staff is amazing and always gets me answers or helps me figure it

Josh F.

Small-Business (50 or fewer emp.)

5.0/5

"Great software and great customer service!"

What do you like about ECP?

ECP just makes everything easier. It's literally saved us hundreds, if not thousands, of man hours over the years. Having all resident and employee in

4. Client Management

Users value the knowledgeable customer support of ECP, ensuring quick and reliable assistance whenever needed.

See 2 mentions

See Related User Reviews

Minda R.

Small-Business (50 or fewer emp.)

5.0/5

"Very helpful with all my questions and concerns!"

What do you like about ECP?

The support staff. When I call with a question they are very knowledgable and if they don't have the answer, they get me to someone who can help me. W

Cody M.

Small-Business (50 or fewer emp.)

4.5/5

"Great Program"

What do you like about ECP?

I have found the support representatives to be very responsive and in a timely manner. I do not find the help center to be very useful to me most of t

5. Functionality

Users appreciate the user-friendly functionality of ECP, finding it easy to learn and customize for their needs.

See 2 mentions

See Related User Reviews

Spencer C.

Small-Business (50 or fewer emp.)

4.5/5

"Successful EMAR transition"

What do you like about ECP?

ECP is very user friendly for both staff, administrators, and HR. Our implementation process had it's troubles but I recieved awesome support. Our im

Victoria J.

Mid-Market (51-1000 emp.)

3.0/5

"It was usable and got the job done but I wish there was a better program that I could have used"

What do you like about ECP?

Seemed fairly easy to learn the basics and teach myself how to use most of it. The main functions were easy to use.

6. Communication

Users commend the responsiveness of support representatives, consistently providing timely and effective assistance.

See 1 mentions

See Related User Reviews

Cody M.

Small-Business (50 or fewer emp.)

4.5/5

"Great Program"

What do you like about ECP?

I have found the support representatives to be very responsive and in a timely manner. I do not find the help center to be very useful to me most of t

7. Customizability

Users value the customizability of ECP, allowing it to be tailored effectively to meet community needs.

See 1 mentions

See Related User Reviews

Spencer C.

Small-Business (50 or fewer emp.)

4.5/5

"Successful EMAR transition"

What do you like about ECP?

ECP is very user friendly for both staff, administrators, and HR. Our implementation process had it's troubles but I recieved awesome support. Our im

Top Cons or Disadvantages of ECP

1. Expensive

Users find the costs too high for ECP, making it difficult for smaller nonprofits to utilize its features effectively.

See 2 mentions

See Related User Reviews

jacob r.

Small-Business (50 or fewer emp.)

1.5/5

"Poor interface capabilities and left in the dark."

What do you dislike about ECP?

Cost- charges to the pharmacy are way too high. Plus installation fee is unnecessary. Does not interface well and can never tell if it is actually r

Cody M.

Small-Business (50 or fewer emp.)

4.5/5

"Great Program"

What do you dislike about ECP?

ECP does offer many features, however some of them come at an extra cost. For a nonprofit as small as ours it is not cost effective to be able to util

2. Learning Curve

Users find the learning curve steep, requiring extensive training for effective use of ECP while adapting to new practices.

See 2 mentions

See Related User Reviews

Armando M.

Small-Business (50 or fewer emp.)

4.5/5

"customer service is incredibly responsive"

What do you dislike about ECP?

The support provided is helpful in solving these issues. Additionally, extensive training is required to avoid mistakes related to medication, treatme

Minda R.

Small-Business (50 or fewer emp.)

5.0/5

"Very helpful with all my questions and concerns!"

What do you dislike about ECP?

I wouldn't say I dislike anything, it's just always hard to learn something new. Our team has been slow to accept the implementation of ECP unfortunat

3. Coding Errors

Users face coding errors, which necessitate extensive training and affect the overall experience with ECP.

See 1 mentions

See Related User Reviews

Armando M.

Small-Business (50 or fewer emp.)

4.5/5

"customer service is incredibly responsive"

What do you dislike about ECP?

The support provided is helpful in solving these issues. Additionally, extensive training is required to avoid mistakes related to medication, treatme

4. Difficult Navigation

Users struggle with difficult navigation, reporting slow loading times and convoluted processes that hinder efficient usage.

See 1 mentions

See Related User Reviews

Victoria J.

Mid-Market (51-1000 emp.)

3.0/5

"It was usable and got the job done but I wish there was a better program that I could have used"

What do you dislike about ECP?

It always seemed to be lagging or very slow to load. Some of the DSPs working under me would not use because they said it ran slow. It is integrated

5. Difficult Setup

Users find the difficult setup of ECP cumbersome, often leading to confusion about its functionality and performance.

See 1 mentions

See Related User Reviews

jacob r.

Small-Business (50 or fewer emp.)

1.5/5

"Poor interface capabilities and left in the dark."

What do you dislike about ECP?

Cost- charges to the pharmacy are way too high. Plus installation fee is unnecessary. Does not interface well and can never tell if it is actually r

6. Poor Documentation

Users find the poor documentation frustrating, despite efforts to improve it with webinars and training sessions.

See 1 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Very helpful support staff"

What do you dislike about ECP?

The help files available are often not up to date. Although they have been working on that with webinars, and other types of training.

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Spencer C.

Resident Care Manager

Small-Business (50 or fewer emp.)

4/26/2025

"Successful EMAR transition"

4.5/5

What do you like best about ECP?

ECP is very user friendly for both staff, administrators, and HR. Our implementation process had it's troubles but I recieved awesome support. Our implementation Specialist, Nick Munden gave quick responses, had amazing attetion to detail, and really went above and beyond in several ways. We use ECP daily for all of our EMAR needs. ECP has tons of features that really allow you to customize it to fit your communites needs. When we switched to ECP getting everyone familiar to a new system took some training but overall the integration process was not too labor intensive. Our staff were able to catch on quickly to this. Review collected by and hosted on G2.com.

What do you dislike about ECP?

ECP could improve the bowel monitoring process. There is not really anything in place currently to be able to quickly see who has not had a BM in x amount of days. This would be a huge benfit to our staff and residents. Additionally a "911 quick print" button would be very helpful for emergency situations. This could allow staff to be able to print all needed info in one click of a button. Review collected by and hosted on G2.com.

Cody M.

Administrator

Small-Business (50 or fewer emp.)

3/12/2025

"Great Program"

4.5/5

What do you like best about ECP?

I have found the support representatives to be very responsive and in a timely manner. I do not find the help center to be very useful to me most of the time. When I send a question to the support reps, they have always done a great job in answering my questions. They also have good follow up in ensuring that I have all the answers I need. ECP also has many features that allow for the program to be a place to store most of our information on residents. Review collected by and hosted on G2.com.

What do you dislike about ECP?

ECP does offer many features, however some of them come at an extra cost. For a nonprofit as small as ours it is not cost effective to be able to utilize all of the features. Review collected by and hosted on G2.com.

Minda R.

Director of First Impressions

Small-Business (50 or fewer emp.)

2/7/2025

"Very helpful with all my questions and concerns!"

5/5

What do you like best about ECP?

The support staff. When I call with a question they are very knowledgable and if they don't have the answer, they get me to someone who can help me. We use ECP everyday and customer support is always there to help us. Most of it is quite easy to use, just learning more and more of the features. Review collected by and hosted on G2.com.

What do you dislike about ECP?

I wouldn't say I dislike anything, it's just always hard to learn something new. Our team has been slow to accept the implementation of ECP unfortunatley. Review collected by and hosted on G2.com.

KIMBERLY W.

Executive Director / Program Administrator

Small-Business (50 or fewer emp.)

7/30/2025

"New to the healthcare field"

4/5

What do you like best about ECP?

The CRM module with the amount of data you are able to collect at onset Review collected by and hosted on G2.com.

What do you dislike about ECP?

The executive menu seems to mirror the admin menu Review collected by and hosted on G2.com.

Verified User in Mental Health Care

Mid-Market (51-1000 emp.)

10/19/2021

"Very helpful support staff"

5/5

What do you like best about ECP?

ECP is very user-friendly, and the trainers are extremely knowledgeable. The Support Staff is amazing and always gets me answers or helps me figure it out. Review collected by and hosted on G2.com.

What do you dislike about ECP?

The help files available are often not up to date. Although they have been working on that with webinars, and other types of training. Review collected by and hosted on G2.com.

What problems is ECP solving and how is that benefiting you?

The ECP software is always evolving and ECP sends out announcements of what is new and what is improved. There are also training opportunities to familiarize yourself with new Features. One of the things they did was the ability to collect electronic signatures which streamlines our intake process and makes things much easier for our staff to have everything in place. Review collected by and hosted on G2.com.

Response from Autumn Kniseley of ECP

edit

Thank you for taking the time to leave a review. We're happy to hear that you had a positive experience with somebody on our support team! ECP is built around our users' needs and doesn't require a technical background, making it user-friendly. We are happy to share with you that we are currently working on updating and revamping our help files to include an online knowledge base, which will allow you to search for specific articles and view related topics. Keep a lookout in the upcoming future for this update! If you couldn't find an answer to your question, please continue to reach out to our 24/7 support team. They are always happy to take your call.

Gayle H.

Small-Business (50 or fewer emp.)

5/2/2024

"Amazing support and features!"

5/5

What do you like best about ECP?

ECP is exactly what we need for a growing assisted living and memory care. The customer support has been consistantly the best I have ever used and ECP cares about our success as a company. Review collected by and hosted on G2.com.

What do you dislike about ECP?

There are no real downsides to using ECP. Take the time to learn the program and the program will address all the needs. Review collected by and hosted on G2.com.

Tom K.

Executive Director

Mid-Market (51-1000 emp.)

12/20/2022

"Love ECP; great eMAR and great customer service!"

5/5

What do you like best about ECP?

It is easy to find what you need, and if you need help, someone can help you pretty much right away. It has a user-friendly platform that can be easily shown to team members. Review collected by and hosted on G2.com.

What do you dislike about ECP?

I do not have any dislikes with ECP; everything has been going well. Review collected by and hosted on G2.com.

Response from Autumn Kniseley of ECP

edit

Tom,

Thank you so much for your kind words. We love hearing about your positive experience with our customer support team. It's important that we are able to provide assistance and answer questions when needed. Not only is our in-house support team readily available, but we also have an ECP University and online Knowledge Base that offers an abundance of training resources. All of this allows us to educate and empower our customers to use the program with ease. Thanks again for your support!

Josh F.

Delivery Lead

Small-Business (50 or fewer emp.)

9/8/2023

"Great software and great customer service!"

5/5

What do you like best about ECP?

ECP just makes everything easier. It's literally saved us hundreds, if not thousands, of man hours over the years. Having all resident and employee information in one place is great. All the added features really set it apart. For instance, ECP has built-in continuing education courses that we can assign to employees. ECP is a must for any assisted living. Review collected by and hosted on G2.com.

What do you dislike about ECP?

There are a few little quirks within the software. I could get into specifics but I don't think it'd make sense to non-users. However, there are work arounds available. But overall I think the software does what it's supposed to and does it well. Review collected by and hosted on G2.com.

What problems is ECP solving and how is that benefiting you?

Many. Mainly it's a time saver for us. But more than that it helps to reduce med errors, it can nearly replace the need to file things because everything is stored in the cloud, it makes keeping track of tasks easier, it's great for billing purposes, it really does nearly everything you'd need or want it to do. Q Review collected by and hosted on G2.com.

LouAnn H.

Administrator

Small-Business (50 or fewer emp.)

4/27/2023

"ECP keeps us Top in our industry"

5/5

What do you like best about ECP?

Has all aspects of what our state requires and the documentation and ability to obtain any information at any time is invaluable. No more paper files to store away for years. Review collected by and hosted on G2.com.

What do you dislike about ECP?

There is a LOT to learn and it's hard to learn every aspect for admins. but one call to ECP at no cost and the team can solve most anything. If they can't right away, they find out and get back to you in a decent time frame. Review collected by and hosted on G2.com.

cristi W.

Small-Business (50 or fewer emp.)

1/17/2024

"Perfect for what we need!"

5/5

What do you like best about ECP?

Accurate documentation and scheduling of tasks. Easy for staff to use and I know that all tasks that are scheduled will be charted on. Review collected by and hosted on G2.com.

What do you dislike about ECP?

Nothing! It has everything we need to accurately document and schedule cares and tasks. Review collected by and hosted on G2.com.