I really like ECP's customer support team. They've been exceptional and better than any other support I've experienced before. They are responsive, knowledgeable, and genuinely committed to helping. It feels like there are real people who care about the customer's experience. Additionally, I appreciate the product development team's honesty in communicating what's on the roadmap and their aid in finding temporary solutions until enhancements are made. The initial setup was easy because they provided on-site support to our managers, which really helped. Review collected by and hosted on G2.com.

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ECP is very user friendly for both staff, administrators, and HR. Our implementation process had its troubles but I received awesome support. Our implementation Specialist, Nick Munden gave quick responses, had amazing attention to detail, and really went above and beyond in several ways. We use ECP daily for all of our EMAR needs. ECP has tons of features that really allow you to customize it to fit your community's needs. When we switched to ECP getting everyone familiar with a new system took some training but overall the integration process was not too labor-intensive. Our staff were able to catch on quickly to this. Review collected by and hosted on G2.com.

ECP could improve the bowel monitoring process. There is not really anything in place currently to be able to quickly see who has not had a BM in x amount of days. This would be a huge benefit to our staff and residents. Additionally, a "911 quick print" button would be very helpful for emergency situations. This could allow staff to be able to print all needed info in one click of a button. Review collected by and hosted on G2.com.

I have found the support representatives to be very responsive and in a timely manner. I do not find the help center to be very useful to me most of the time. When I send a question to the support reps, they have always done a great job in answering my questions. They also have good follow up in ensuring that I have all the answers I need. ECP also has many features that allow for the program to be a place to store most of our information on residents. Review collected by and hosted on G2.com.

ECP does offer many features, however some of them come at an extra cost. For a nonprofit as small as ours it is not cost effective to be able to utilize all of the features. Review collected by and hosted on G2.com.

The support staff. When I call with a question they are very knowledgeable and if they don't have the answer, they get me to someone who can help me. We use ECP everyday and customer support is always there to help us. Most of it is quite easy to use, just learning more and more of the features. Review collected by and hosted on G2.com.

I wouldn't say I dislike anything, it's just always hard to learn something new. Our team has been slow to accept the implementation of ECP unfortunately. Review collected by and hosted on G2.com.

The CRM module with the amount of data you are able to collect at onset Review collected by and hosted on G2.com.

The executive menu seems to mirror the admin menu Review collected by and hosted on G2.com.

ECP is very user-friendly, and the trainers are extremely knowledgeable. The Support Staff is amazing and always gets me answers or helps me figure it out. Review collected by and hosted on G2.com.

The help files available are often not up to date. Although they have been working on that with webinars, and other types of training. Review collected by and hosted on G2.com.

ECP is exactly what we need for a growing assisted living and memory care. The customer support has been consistently the best I have ever used and ECP cares about our success as a company. Review collected by and hosted on G2.com.

There are no real downsides to using ECP. Take the time to learn the program and the program will address all the needs. Review collected by and hosted on G2.com.

It is easy to find what you need, and if you need help, someone can help you pretty much right away. It has a user-friendly platform that can be easily shown to team members. Review collected by and hosted on G2.com.

I do not have any dislikes with ECP; everything has been going well. Review collected by and hosted on G2.com.

ECP just makes everything easier. It's literally saved us hundreds, if not thousands, of man hours over the years. Having all resident and employee information in one place is great. All the added features really set it apart. For instance, ECP has built-in continuing education courses that we can assign to employees. ECP is a must for any assisted living. Review collected by and hosted on G2.com.

There are a few little quirks within the software. I could get into specifics but I don't think it'd make sense to non-users. However, there are work arounds available. But overall I think the software does what it's supposed to and does it well. Review collected by and hosted on G2.com.

Has all aspects of what our state requires and the documentation and ability to obtain any information at any time is invaluable. No more paper files to store away for years. Review collected by and hosted on G2.com.

There is a LOT to learn and it's hard to learn every aspect for admins. but one call to ECP at no cost and the team can solve most anything. If they can't right away, they find out and get back to you in a decent time frame. Review collected by and hosted on G2.com.