--- title: Aline Reviews meta_title: 'Aline Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 10 reviews by the users' company size, role or industry to find out how Aline works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 10 scale: '5' date_modified: '2026-08-07' parent_category: name: Ambulatory url: https://www.g2.com/categories/ambulatory --- # Aline Reviews **Vendor:** Aline **Category:** [Assisted Living Software](https://www.g2.com/categories/assisted-living) **Average Rating:** 4.2/5.0 **Total Reviews:** 10 ## About Aline The Aline senior living operating system tackles senior living’s most complex challenges in a single, user-friendly platform customized to support your business processes. Aline unites critical workflows— from sales and marketing, operations, leasing, billing, and payments, to resident care and accounting — which together drive occupancy and revenue growth, while enabling a better workday for staff. Purpose-built for senior living, the Aline suite includes CRM, marketing automation, contact center, leasing, billing, payments, care and medication management, quality, accounting, and business intelligence. Powerful automation, senior living designed features, an intuitive UI, mobile apps and streamlined workflows drive productivity and revenue potential, for mid to large size portfolios. Aline easily scales and features an open API that facilitates 100+ integrations and 175+ pharmacy partners. Includes 100+ built-in reports, plus custom reporting capabilities, including real-time executive dashboards and reports. Drive community and portfolio performance through operational efficiency, cost savings, and improved oversight. Aline is purpose-built for senior living, including assisted living, independent living, memory care, long-term care, and skilled nursing facilities. ## Aline Pros & Cons **What users like:** - Users commend the **ease of use** of Aline, highlighting its streamlined and efficient metric acquisition process. (1 reviews) - Users value the **efficiency** of Aline, enabling quick access to metrics without wasting time. (1 reviews) - Users value the **time-saving efficiency** of Aline, allowing for quick access to metrics with minimal effort. (1 reviews) ## Aline Reviews ### 1. Aline is the best CRM product. **Rating:** 5.0/5.0 stars **Reviewed by:** Andy E. | Community Sales Director, Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2024 **What do you like best about Aline?** It is extremely user friendly and the reports provide lots of useful information. **What do you dislike about Aline?** I have used Aline for about 4 years and do not have any dislikes. **What problems is Aline solving and how is that benefiting you?** I use Aline daily to contact our leads and keep track of our census. ### 2. Executive Director, Glenwood Mt Zion **Rating:** 4.0/5.0 stars **Reviewed by:** Suzie L. | Executive Director, Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2024 **What do you like best about Aline?** What I like best is Easy search and reminders of follow up. **What do you dislike about Aline?** When scheduling, I dislike having Duplicate activities. **What problems is Aline solving and how is that benefiting you?** Keeping a full directory of prospects. ### 3. good system to track your leads **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2024 **What do you like best about Aline?** It is all centralized and very user friendly **What do you dislike about Aline?** it is not very intutive. The colors are misleading to understand what steps to take next **What problems is Aline solving and how is that benefiting you?** it gets al the information that i need in pne place ### 4. thorough and effective without consuming time **Rating:** 5.0/5.0 stars **Reviewed by:** Claudia w. | Director of Sales and Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2024 **What do you like best about Aline?** obtaining metrics and ease of use without using too much time.. very well streamined, efficient **What do you dislike about Aline?** nothing i have encountered. Everything is there. **What problems is Aline solving and how is that benefiting you?** tracking leads, measuring data ### 5. Support **Rating:** 5.0/5.0 stars **Reviewed by:** Dan G. | Sales counselor, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2024 **What do you like best about Aline?** Friendly support, always there when needed. **What do you dislike about Aline?** Not sure. No concerns. We enjoy the entire user experience. **What problems is Aline solving and how is that benefiting you?** Assisted living support. ### 6. Activities, activities, activities- track your team's progress and stay on track with Sherpa. **Rating:** 4.5/5.0 stars **Reviewed by:** jennifer a. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2023 **What do you like best about Aline?** It's a program that allows you use it for basic price chechiking and proposal generating, while also offering a broad set of tools the more seasoned Sherpa user will find helpful when targeting clients. **What do you dislike about Aline?** The fields with company info, equipment, and service plans does not populate in the Sherpa generated documents, even when those fields are filled out completely within the program. **What problems is Aline solving and how is that benefiting you?** The rate changes from our leasing companies are constantly being updated in real time, which allows us to quote a lease to the pennny for potential new customers. ### 7. Good system **Rating:** 4.5/5.0 stars **Reviewed by:** Cindy C. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2023 **What do you like best about Aline?** Easy to locate client info and customer support is great **What do you dislike about Aline?** Proposals are a little complicated and meter export is not always accurate **What problems is Aline solving and how is that benefiting you?** Should be lessening the amount of errors but we are still working out issues ### 8. Sherpa CRM is User Friendly! **Rating:** 5.0/5.0 stars **Reviewed by:** Tracey A. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2023 **What do you like best about Aline?** The ease of it. Even if you have never used a database, Sherpa is straightforward to use and understand. You can navigate through it with no problem. **What do you dislike about Aline?** In Navigator, I wish more reports contained more information. **What problems is Aline solving and how is that benefiting you?** Pricing is easy to import. Accounts are easy to import. Account fixes are easy! Sherpa can make any sales rep more productive if they are utilizing navigator to its full potential. ### 9. Seriously- just don’t **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2020 **What do you like best about Aline?** They have managed to create a view that is specific to senior living. And they claim to be HIPPA compliant **What do you dislike about Aline?** Integrations are not what they say they are, leads constantly drop as their API is In constant conflict with other web servers. You have to custom build everything, customer support is terrible. Escalations are terrible. Reporting is inaccurate and a time suck to try and fix. Did I mention campaigns? Attributions? All of these words enquire uses but no one at enquire knows what they actually mean so you can’t properly report to or what from **Recommendations to others considering Aline:** Do your self a favor, if you have a growth plan for more than 10 communities, get a product that can handle marketing automation and reporting. Higher an actual Marketing expert in the Automation and customer experience field outside of senior living, and get a crm that will grow with you like hubspot or Salesforce. **What problems is Aline solving and how is that benefiting you?** It’s a good entry level CRM for senior living. It will quickly teach your clients why they need a different product. ### 10. User-Friendly CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Rachel C. | Account Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2019 **What do you like best about Aline?** Enquire is very easy to use and even teach new team members how to use it. Its interface makes it simple to find what you're working for and it lets you export your leads or sales into an Excel document. It's also easy for my team to quickly pull leads for an email list or to pull leads/names for an upcoming mailing. It is also very easy for our Direct Mail team to learn the CRM to be able to effectively pull mail files. When we complete a tactic for the community, it is very easy for us to find the results of the tactic and match it other ways we can track the results. This means if we see there are 100 phone calls for our invite, but only 5 leads attributed to the invite in Enquire, we know that the client hasn't entered all of their leads into the CRM yet. **What do you dislike about Aline?** The only thing I dislike is the amount of time it takes to download a lead file or sales file that has a time frame of longer than 1 month. Which is typically what we report on with the client. **Recommendations to others considering Aline:** I think it's a great option and definetley something to consider. It's a platform that also let's you integrate with other softwares which is needed in this day and age. **What problems is Aline solving and how is that benefiting you?** We're solving our client's occupancy problems and helping find the right people for their inventory. It also lets us track and see how our tactic is performing in real time. ## Aline Discussions - [What is Enquire CRM used for?](https://www.g2.com/discussions/what-is-enquire-crm-used-for) - [View Aline pricing details and edition comparison](https://www.g2.com/products/aline-aline/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-07+16%3A27%3A34+-0500&secure%5Bsession_id%5D=2ed9f23c-f8ff-4aad-8970-21b9264cff5c&secure%5Btoken%5D=1e33313864d71b04e2eed1c2c57de9928389521a23df82d8c2d8f77925ef8e31&format=llm_user) ## Aline Features **Additional Functionality** - Assessment Management - Medication History - Claims Management - Communication Management - Reporting & Statistics - HIPAA Compliant - Invoice Management - Activity Dashboard - Scheduling - Lead Management - Meal/Nutrition Management - Admissions Management - Financial Management - Alerts/Notifications - Incident Management - Compliance Management - Event/Activities Planning - Customizable Reports - Geriatric Care - Task Scheduling - Workflow Management - Search/Filter - Patient Records Management - Third-Party Integrations - Work Order Management - Staff Management - Calendar Management - Contact Management - Attendance Tracking - Care Plan Management - Self Service Portal - Document Management - Mobile Access - User Management - Reminders - Access Controls/Permissions - Medical Billing - Customizable Templates - Point of Care System - Charting - Generative AI - Activity Tracking - AI Copilot - API - Remote Treatment Planning - Data Storage Management - Forecasting - Role-Based Permissions - Patient Engagement - Reporting/Analytics - Electronic Submission - Electronic Signature - Alerts/Escalation - Referral Management - Performance Metrics - Payroll Management - Client Management - For Nursing Homes - Reimbursement Management - Employee Management - Patient Intake - Billing & Invoicing - Real-Time Updates - E-Prescribing - Data Capture and Transfer - Visitor Management - Data Import/Export - Inventory Management **Data Management** - Data Visualization - Value-Based Performance Management Analytics - Financial Data Analysis - Value-Based Performance Management Analytics - Clinical Data Analysis - Value-Based Performance Management Analytics **Clinical** - Compliance - Revenue Cycle Management (RCM) - Software Integrations - Revenue Cycle Management (RCM) - Task Automation - Revenue Cycle Management (RCM) - ICD-10 Compliance - Sarbanes-Oxley Compliance - Invoice Management - Workflow Management - Financial Management - Denial Management - Cash Flow Management - User Management - Claims Management **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Portal - Patient Communications - Integration with Wearables - Third-Party Integrations - Compliance Management - Multi-Channel Communication - Calendar Management - Patient Records Management - Campaign Management - Appointment Management - Self Service Portal - Intake Management - Records Management - Claims Management - Document Management - Invoice Management - Forms Management **Agentic AI - Medical Billing** - Natural Language Interaction **Medication Management - eMAR** - Real-Time Medication Administration Recording - PRN (As Needed) MedicationTracking - Refusal and Side Effect Documentation **Clinical Care - Long Term Post Acute Care** - Care Plan Management - Rehab Progress Tracking - Care & Discharge Planning - Point‑of‑Care Documentation - Transaction Management - Client Management - Communication Management - User Management - Reimbursement Management - Rehabilitation Management - Assessment Management - Appointment Management - Calendar Management - Claims Management - Employee Management - Home Health Care Management - CNA Tracking - Nursing Forms Tracking - Geriatric Care - Clinical Care - Activity Planning - For Long Term Care - Patient Records Management - Incident Management - Document Management - Spend Management - Compliance Management **Additional Functionality** - Workflow Management - Charting - Practice Management - Secure Data Storage - Customizable Dashboard - Generative AI - Scheduling - Invoice History - HIPAA Compliant - Electronic Payments - Online Intake Forms - Dunning Management - Records Management - Reminders - Credit Card Processing - Accounting - Document Management - E-Prescribing - Remittance Advice - PACS Integration - Customizable Templates - Historical Reporting - Compliance Tracking - Billing & Invoicing - Claims Management - Data Import/Export - Live Chat - Code & Charge Entry - Financial Management - Reporting & Statistics - Claims Scrubbing - Quotes/Estimates - Activity Dashboard - Customizable Reports - API - Self Service Portal - Real-Time Reporting - Appointment Management - Insurance Eligibility Verification - Real-Time Data - Forms Management - AI Copilot - Revenue Management - Multi-Location - Payment Collection - Customer Database - Calendar Management **Administrative** - Payer Contract Monitoring - Value-Based Performance Management Analytics - Population Health Analytics - Value-Based Performance Management Analytics - Compliance - Value-Based Performance Management Analytics **Financial** - Billing Automation - Revenue Cycle Management (RCM) - Clearinghouse Integration - Revenue Cycle Management (RCM) - Claims Management - Revenue Cycle Management (RCM) - Medical Billing - Recurring/Subscription Billing - Reimbursement Management - Insurance Eligibility Verification - EHR/EMR Integration **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration - IPC Systems Integration - Patient Intake - Patient Engagement - Care Plan Management - Communication Management - Customizable Forms - Care Summaries - EHR-Agnostic - Assessment Management - Social Media Integration **Safety and Compliance - eMAR** - Audit Trails and Compliance Logs - AI Risk Detection - Controlled Drugs Tracking - Barcode Scanning - Alerts - Generative AI - Healthcare Compliance **Financial / Revenue Cycle - Long Term Post Acute Care** - Claim Submission & Scrubbing **Additional Functionality** - Claims Tracking - Task Scheduling - Revenue Recognition - Audit Trail - Customizable Reports - Remittance Advice - Reporting/Analytics - Accounts Receivable - AI Copilot - For Healthcare - Payment Collection - Dashboard Creation - Transaction History - Data Verification - Document Storage - API - Forecasting - Claims Scrubbing - Revenue Management - Payment Processing - Generative AI - Monitoring - Customer History - Credit Card Processing - Search/Filter - Electronic Payments - Charting - Patient Portal - HIPAA Compliant - Pre-Registration - Patient Intake - Customer Database - Batch Processing - Reminders - Patient Scheduling **Generative AI** - AI Text Summarization - Generative AI **Integration - eMAR** - Mobile Access - Facility Management - Reporting and Analytics - Pharmacy Management Integration - Patient Management - Care Plan Management - Home Health Care Management - Inventory Management - Medication Management - Third-Party Integrations - Calendar Management - Employee Management - Forms Management - Medical Management **Analytics & Quality / Compliance - Long Term Post Acute Care** - Quality Measures & Outcomes Tracking - Predictive Risk Stratification **Additional Functionality** - HIPAA Compliant - Audit Trail - Medication Alerts/Warnings - Charting - E-Prescribing - Patient Portal - For Medical Purposes - API - Electronic Prior Authorization - Clinic Interoperability - Medication History - Customizable Templates - Reporting & Statistics - Clinical Care - Decision Support - Patient Communications - Patient Intake - Medical Terminology Database - Resident Assessment - Task Scheduling - SOAP notes - Medical Billing - Medication Database - Certification & Licensing - AI Copilot - Activity Dashboard - Customizable Reports **Additional Functionality** - Scheduling - Contact Database - Document Storage - Activity Tracking - AI Copilot - Billing & Invoicing - Customizable Fields - Automated Scheduling - Referral Tracking - Reporting & Statistics - Marketing Automation - Reminders - Alerts/Notifications - Customizable Templates - Mobile Access - Monitoring - Audience Targeting - Live Chat - Task Progress Tracking - Predictive Analytics - Task Scheduling - For Healthcare - Multi-Location - Chat/Messaging - Customizable Reports - HIPAA Compliant - Charting - Forecasting - Patient Education - Electronic Payments - Multi-Language - Patient Questionnaires - Onboarding - Confirmations/Reminders - Appointment Scheduling - Real-Time Data - Sentiment Analysis - Activity Dashboard - Real-Time Analytics - Medication History - Online Refills - Messaging - Video Conferencing - Real-Time Monitoring - API - Prescription Renewal - Customizable Branding - Historical Reporting - Mobile Alerts - Lab Results - Telemedicine - One-to-One Messaging - Patient Monitoring - Health Record Access - Medical Billing - Customer Database - Bill Payment - For Medical Purposes - Electronic Signature - Two-Way Audio & Video - Video Consultations - Secure Messaging **Operations & Workforce - Long Term Post Acute Care** - Scheduling & Staffing Optimization - Task & Workflow Management **Additional Functionality** - API - For Nursing Homes - Self Service Portal - Customizable Forms - Generative AI - Point of Care System - Billing & Invoicing - Customizable Reports - Activity Dashboard - Access Controls/Permissions - HIPAA Compliant - AI Copilot - Charting - MDS Review - EMR/EHR - Third-Party Integrations - Scheduling - Alerts/Escalation - For Home Care Providers - Reminders - Reporting & Statistics ## Top Aline Alternatives - [ModMed](https://www.g2.com/products/modmed/reviews) - 4.5/5.0 (362 reviews) - [Carepatron](https://www.g2.com/products/carepatron/reviews) - 4.5/5.0 (619 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,070 reviews)