--- title: Therap Services Reviews meta_title: 'Therap Services Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 233 reviews by the users' company size, role or industry to find out how Therap Services works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 233 scale: '5' date_modified: '2026-10-17' parent_category: name: Ambulatory url: https://www.g2.com/categories/ambulatory ---

Therap Services Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the ease of documentation with Therap Services, enhancing compliance and information sharing effectively. (11 mentions)
Users praise the exceptional customer support of Therap Services, enhancing their overall experience and satisfaction. (9 mentions)
Users value the all-in-one services of Therap, enhancing efficiency and accessibility for their caseloads. (9 mentions)
Users value the versatility and capabilities of Therap Services, appreciating its responsiveness to provider feedback and continuous improvements. (8 mentions)
Users find Therap Services to be very easy to use, making access to ledgers and updates simple and convenient. (7 mentions)
Users find poor navigation in Therap Services frustrating, complicating simple tasks and making it hard to use effectively. (3 mentions)
Users find the time consumption of manually inputting data and learning the system frustrating and tedious. (3 mentions)
Users experience access difficulty due to frequent logins after periods of inactivity, which can be frustrating. (1 mentions)
Users often experience delayed responses for billing issues, making it frustrating to resolve payment-related concerns. (1 mentions)
Users find Therap Services to be expensive and frustratingly difficult to navigate, impacting their overall satisfaction. (1 mentions)

5 Pros or Advantages of Therap Services

5 Cons or Disadvantages of Therap Services

Therap Services Reviews (233)

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Reviews

Therap Services Reviews (233)

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4.6
233 reviews
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Susan L.
SL
Susan L.
Senior National Therap Coordinator
Enterprise (> 1000 emp.)
"Therap is Amazing"
5/5
What do you like best about Therap Services?

The software provides many areas for documentation, document storage, reporting, and billing features. Overall it is a very comprehensive database that is easy to work with, complies with state regulations for reporting. Therap works to stay informed on state and federal regulations to continue to comply. Therap's support team is professional and timely in responding to the needs of their customers. Training, webinars, user guides and other resources are provided for users. Therap is continually looking at ways to improve the software, either updating or adding to current modules or creating new modules. Prior to selecting Therap, we researched several other options and none had as complete of a record for individuals information . Review collected by and hosted on G2.com.

What do you dislike about Therap Services?

Even with Report Library Plus, some limited reporting capabilities for Oversight users. Review collected by and hosted on G2.com.

Aaliyah P.
AP
Aaliyah P.
Licensed Practical Nurse
Small-Business (50 or fewer emp.)
"Quick Documentation, Strong Support Needed"
4/5
What do you like best about Therap Services?

I like that Therap Services is easy to use and has most features activated, which simplifies the process for me. I'm also able to access my documentation through my phone, which makes documentation quick and allows me to pay more attention to my patients and business. Additionally, I've been receiving a lot of support, which I find helpful. Review collected by and hosted on G2.com.

What do you dislike about Therap Services?

It was not easy for us to set up Therap Services initially. We're still figuring out the different interfaces, but we're getting a lot of support. We really need that support because it hasn't been particularly easy. Review collected by and hosted on G2.com.

FP
Fabian P.
IT Director
Mid-Market (51-1000 emp.)
"Feature-Rich and Improving, but Menus and Outlook Integration Need Work"
3.5/5
What do you like best about Therap Services?

It is feature rich with more in development Review collected by and hosted on G2.com.

What do you dislike about Therap Services?

Some menus are not intuitive and some it doesn't connect to other apps like outlook Review collected by and hosted on G2.com.

Sandy M.
SM
Sandy M.
Residential GH Manager
Enterprise (> 1000 emp.)
"All Medical Documentation in One Place—Easy to Find"
4/5
What do you like best about Therap Services?

Medical Documentation all in one place so it’s easy to find Review collected by and hosted on G2.com.

What do you dislike about Therap Services?

There isn’t really anything that I have come across that I haven’t liked yet. Review collected by and hosted on G2.com.

Nelson C.
NC
Nelson C.
In-service coordinator
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Inservice- therap Coordinator"
5/5
What do you like best about Therap Services?

The most helpful thing about Therap is that it has simplified our data collection. Also the data can not go missing and it is timestamped. Review collected by and hosted on G2.com.

What do you dislike about Therap Services?

Currently there is nothing that I dislike about therap Review collected by and hosted on G2.com.

Kristen T.
KT
Kristen T.
Consultant
Mid-Market (51-1000 emp.)
"Great Support and Ongoing Updates That Keep Therap Current"
4/5
What do you like best about Therap Services?

Great support and continuing updates to keep current. Review collected by and hosted on G2.com.

What do you dislike about Therap Services?

State contracts alter Therap to the point of losing functionality. Review collected by and hosted on G2.com.

Keon D.
KD
Keon D.
High School Director
Mid-Market (51-1000 emp.)
"User-Friendly Platform with Robust Reporting"
5/5
What do you like best about Therap Services?

I like that Therap Services is user friendly and everything is straightforward. I love that I can run reports to do my quarterly progress reports. It keeps all my clients' information in the same place that I bill them. I appreciate being able to have all my notes for each session on one document rather than clicking around trying to find them, which is important when I might have 30 notes to review for one client. Review collected by and hosted on G2.com.

What do you dislike about Therap Services?

Nothing Review collected by and hosted on G2.com.

I'Janae B.
IB
I'Janae B.
Regional director
Mid-Market (51-1000 emp.)
"Therap Mobile Reduces Documentation Errors on the Go"
5/5
What do you like best about Therap Services?

Theraps Mobile option helps decrease the amount of documentation errors while out in the community rendering services. Review collected by and hosted on G2.com.

What do you dislike about Therap Services?

I would prefer to be able to collect vitals on the app. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
UH
Verified User in Hospital & Health Care
Mid-Market (51-1000 emp.)
"Organized, HIPAA-Friendly Care Made Easy with a Powerful Search Bar"
4/5
What do you like best about Therap Services?

Everything is very organized and easy to find because of the search bar. It allows for the agency to provide care efficiently while protecting hippa. Review collected by and hosted on G2.com.

What do you dislike about Therap Services?

Sometimes it can be confusing to navigate, but the search bar has helped a lot. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
AH
Verified User in Hospital & Health Care
Mid-Market (51-1000 emp.)
"Excellent for Organizing Large Data Collections"
5/5
What do you like best about Therap Services?

Allows a large collection and organization of data Review collected by and hosted on G2.com.

What do you dislike about Therap Services?

There’s always some pitfalls. I wish it were easier for staff to view scripts each time meds are administered Review collected by and hosted on G2.com.