# Carefeed Reviews **Vendor:** Carefeed **Category:** [Assisted Living Software](https://www.g2.com/categories/assisted-living) **Average Rating:** 5.0/5.0 **Total Reviews:** 17 ## About Carefeed Carefeed is an all-in-one operations platform to help senior living and long-term care communities simplify their daily operations. By replacing paperwork, spreadsheets, and disconnected tools with an easy-to-use solution, Carefeed saves time, reduces stress, and ensures residents, families, and staff stay informed and connected. Seamlessly integrating with EHRs and HR systems, Carefeed works alongside the tools providers already use—so they can keep everything running smoothly without extra hassle. With transparent pricing, personalized support, and scalable features, Carefeed serves over 2,000 communities, helping staff spend less time on tedious tasks and more time providing great care, keeping families in the loop, and running their communities with confidence. At Carefeed, we help senior living and long-term care teams lighten their workload, stay organized, and focus on what matters—caring for residents and supporting families. ## Carefeed Pros & Cons **What users like:** - Users find Carefeed's **document management** simple and effective for easy family communication and paperwork completion. (2 reviews) - Users appreciate the **ease of use** of Carefeed, facilitating streamlined admission paperwork and remote documentation signing. (2 reviews) - Users find Carefeed's **effective communication** capabilities essential for staying organized and keeping everyone informed. (1 reviews) - Users value the **communication efficiency** of Carefeed, enhancing organization and collaboration with families and coworkers. (1 reviews) - Users value the **efficiency** of Carefeed, enabling effective communication and organization for better care. (1 reviews) - Helpful (1 reviews) - Navigation Ease (1 reviews) - Tracking (1 reviews) **What users dislike:** - Users express dissatisfaction with the **limited customization** options in Carefeed, wishing for more document flexibility. (1 reviews) - Users are disappointed by the **missing features** in Carefeed, such as the inability to add their own documents. (1 reviews) - Users dislike the **not user-friendly design** of Carefeed, finding it difficult to navigate and add their own documents. (1 reviews) ## Carefeed Reviews ### 1. Exceptional Product **Rating:** 5.0/5.0 stars **Reviewed by:** TINA M. | Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Carefeed?** There are so many amazing features to Care Feed, but I guess my favorite feature is being able to communicate with all employees, residents, families and other groups, all at one time. If needed, I can communicate with one individual or a specific group. Implementing Care Feed was the easiest process. Implementation time was nominal. The system is so easy to use and the Customer Support team is there every step of the way! The ease of integration with MatrixCare was fairly simple. There were a few bugs to work out, but Care Feed staff was diligent in working through them. Our facility uses Care Feed multiple times per day. Using Care Feed is so simple and easy to use, there's absolutely no reason to not use this product! **What do you dislike about Carefeed?** There isn't anything I don't like about Care Feed. I am very 'hands on', so I, personally, would love to be able to build my own documents at some point in the future. **What problems is Carefeed solving and how is that benefiting you?** Problems CareFeed Solves 1. Fragmented Communication Disconnected systems and manual outreach make it hard to keep everyone informed. Staff often juggle multiple platforms for emails, texts, and calls. 2. Paper-Based Admission Processes Manual paperwork leads to delays, errors, and compliance risks. Families and staff face stress and inefficiency during resident onboarding. 3. Limited Engagement with Families Families struggle to stay updated on their loved ones’ care and community activities. Lack of transparency can erode trust and satisfaction. 4. Staff Overload Time-consuming administrative tasks reduce time available for direct care. Inconsistent workflows lead to burnout and inefficiencies. Benefits of Care Feed 1. Mass Communication with Staff, Residents, and Families Unified Messaging Platform: Send secure messages via text, email, voicemail, and chart notes—all integrated with your EHR. Time-Saving Templates: Use pre-built or custom templates for quick updates and emergency alerts. Improved Engagement: Keep families informed and involved, boosting satisfaction and trust. 2. Digital Admission Paperwork E-Signatures & Digital Packets: Collect signatures and complete forms via email or text, reducing paperwork delays. EHR Integration: Auto-fill documents with resident data and sync completed forms directly to their records. 3. Operational Efficiency Automated Workflows: Eliminate manual processes and reduce errors. Cost Savings: Reduce overhead by consolidating systems and streamlining tasks. Staff Focus on Care: Free up time for staff to prioritize resident well-being over paperwork. CareFeed transforms long-term care operations from reactive and fragmented to proactive and unified. By digitizing admissions and centralizing communication, it empowers teams to deliver better care, build stronger relationships, and operate more efficiently. ### 2. A Reliable Tool for Family and Staff Engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Charla M. | Admission and Social Services Director, Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2025 **What do you like best about Carefeed?** “Families frequently share how much they appreciate the excellent communication from our team—not only through phone calls, but also through Carefeed. The platform makes it easy and efficient to send important messages, welcome letters, and admission packets in a secure and timely manner.” Additionally, Carefeed has been a valuable tool for staff communication, allowing us to distribute important messages and required education that can be easily signed and documented for compliance. Customer service and the helpdesk are qucik to answer any concerns and work us through any issues we might have which is rare. **What do you dislike about Carefeed?** This could be an internal thing-Would like the phone number families see reflect our facility number. I believe it may have something to do with our local phone company4 There is absolutely nothing I dislike about the platform **What problems is Carefeed solving and how is that benefiting you?** Nothing at this time ### 3. Easy communication **Rating:** 5.0/5.0 stars **Reviewed by:** Christina G. | Social Services Director, Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Carefeed?** I love using Carefeed for families to sign documenation when they are not in the facility, out of town, or just not nearby. They also love to be able to complete a DocuSign instead of scanning documents back and forth. **What do you dislike about Carefeed?** Don't love the new feature of codes to access all DocuSigns, and would like to be able to add in my own documents myself. **What problems is Carefeed solving and how is that benefiting you?** Accessibility for families to sign documentation electronically which allows documents to be quickly signed off, easily accessed, and uploaded right into the patient's chart ### 4. My opinion on Carefeed **Rating:** 5.0/5.0 stars **Reviewed by:** Xion S. | Guest Services, Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2025 **What do you like best about Carefeed?** Its easy to navigate and do admission paperwork with residents **What do you dislike about Carefeed?** Maybe allowing clients or residents to be sent the secure code to access the admission document agreement could help us get a head start if they choose. I’m not sure if this is how all companies set them up, but it could help speed things up especially for residents in the memory care unit there family member can have easy access. **What problems is Carefeed solving and how is that benefiting you?** Being able to complete our admission agreements online. Also it allows us to focus on the main part of the documents without having to read through many pages ### 5. Great Communication tool **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa H. | Environmental Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2025 **What do you like best about Carefeed?** It's a great way to communicate with Staff, to ensure everyone is on the same page with updates or just things they need to know without having to use my personal phone for work. I like that you can see that they got the message so there is no one saying they didn't know or had not been told of new changes. It is easy to navigate and I'm loving the survey templates where staff can respond unanimously. **What do you dislike about Carefeed?** sometimes the templates take a bit to load but what sites don't have those issues. **What problems is Carefeed solving and how is that benefiting you?** better communication with staff and resident family members. ### 6. Using Carefeed **Rating:** 5.0/5.0 stars **Reviewed by:** Becky A. | Activities Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2025 **What do you like best about Carefeed?** I can efficiently communicate information to the resident's family and my co-worker, allowing me to stay organized and keep everything on track. **What do you dislike about Carefeed?** The Cerefeed program is working for me at this time. There are no other concerned at this present time. **What problems is Carefeed solving and how is that benefiting you?** Evaluating the ease of use and the Quality of support is essential. Consider whether the product or service is priced appropriately for its value. Additionally, assess your confidence in the security features provided. ### 7. Great tools used to make reviewing and signing documents simpler **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2025 **What do you like best about Carefeed?** I enjoy using Carefeed because it makes job easier and reduces the use of paper. **What do you dislike about Carefeed?** Could be more user friendly for the senior population. **What problems is Carefeed solving and how is that benefiting you?** I am able to get documents signed without having family members come to the facility. ### 8. Care Feed is easy and fun! **Rating:** 5.0/5.0 stars **Reviewed by:** Eve T. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2023 **What do you like best about Carefeed?** I love creating feeds and sending feeds! It's easy to use and is always met with positive feedback! No more printing hundreds of flyers that end up ion the trash or forgotten! Now my fellow co-workers and the families we care for can receive information and stay up top date on the fun! I use CareFeed for EVERYTHING! It's my main source to spread bnews and information. families love recieving updates and Staff loves fun reminders of at work dress up days and upcoming events! CareFeed is easy to use and if there is ever a question, the team is communicative! **What do you dislike about Carefeed?** There isn't much to dislike. I guess sometimes it takes a moment to go through the communications and feedback and sort out what is meant for my job and carefeed account and what is a response to something else. Other than that, I love CareFeed **What problems is Carefeed solving and how is that benefiting you?** The employee contacts were updated incorrectly, and within minutes of emailing the team, Abby got right back to me! She even stayed on the phone and took the time to fix the issue late in the day! All of my staff knew to wear red for Valentine's Day at work and look out for all the fun we had planned because Abby and the team were able to communicate and fix the issue quickly and easily. ### 9. Carefeed provides useful tools to SNFs for convenience, communication & compliance **Rating:** 5.0/5.0 stars **Reviewed by:** John V. | Director of Business Development, Enterprise (> 1000 emp.) **Reviewed Date:** October 25, 2022 **What do you like best about Carefeed?** The feature of the program that drew us to Carefeed was the module that digitizes the admissions document. The fact that it offers conditional logic functionality, automation, and interoperability were critical features to our appreciation of the program. **What do you dislike about Carefeed?** I don't dislike anything about Carefeed. What I dislike about OTHER providers of software platforms that digitize adminissions documents is the fact that they don't have the significant and valuable additional features that Carefeed DOES beyond the admissions packet digitization. **What problems is Carefeed solving and how is that benefiting you?** Carefeed modules have digitizing the admissions process, assisted with staff communications, improved communications with Residents and their families, and offered a secure portal for scheduling. ### 10. Game Changer! **Rating:** 5.0/5.0 stars **Reviewed by:** Joel D. | Regional Director of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2022 **What do you like best about Carefeed?** CareFeed has modernized and streamlined our operational processes. It has made our systems exponentially more efficient. **What do you dislike about Carefeed?** CareFeed did not have the integration capabilities with our employee information platforms, but they were helpful and efficient in providing an alternative solution. **What problems is Carefeed solving and how is that benefiting you?** CareFeed has evolved our new resident/patient admissions process and new employee onboarding process entirely paperless. They have streamlined our communication methods with patients, family members, and employees while providing excellent customer support. ### 11. Super Product-Everything in One **Rating:** 5.0/5.0 stars **Reviewed by:** Jery E. | Director of Patient Affairs, Enterprise (> 1000 emp.) **Reviewed Date:** November 29, 2022 **What do you like best about Carefeed?** CareFeed offers multiple services in one product-we use for messaging, eSignatures, customer satisfaction surveys, marketing and much more. They are open to new ideas and have been continually improving and adding more to product. Integrates with our Electronic Health Record. **What do you dislike about Carefeed?** Any problems we have had have been immediately corrected. **What problems is Carefeed solving and how is that benefiting you?** Communications with families of patients during COVID as well as automating our customer satisfaction process. ### 12. CareFeed is a gamechanger for the admissions process **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel S. | Admissions Director, Complete Living Care, Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2022 **What do you like best about Carefeed?** CareFeed has helped our nursing community become more streamlined, efficient, and technology-forward. The ability to now request electronic signatures from patients/families while being incorporated with our welcome packet has made a big impression. **What do you dislike about Carefeed?** We are still in the roll-out stages, but so far everything has been seamless, with the exception of our community's electronic medical record having some difficulty integrating with CareFeed. However, I we do not feel that is CareFeed's fault. **What problems is Carefeed solving and how is that benefiting you?** CareFeed has made it easy to update our organization's welcome packet which previously was a hassle to update every year or two. It has also helped with making our organization appear more technology-focused being able to text and email information to our clients. ### 13. Amazing 1 stop shop HIPPA Complaint messaging **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** October 18, 2022 **What do you like best about Carefeed?** I love that you can get information to staff and families quickly. The interface is user friendly and allows the user to send messages with the click of a button. **What do you dislike about Carefeed?** Nothing yet. I have had no issues that could not have been resolved with the help of their fantastic support team. Katie and Heather have been absolute gems throughout my entire learning process. **What problems is Carefeed solving and how is that benefiting you?** Mass HIPPA compliant messaging. a Huge benefit during the peak of COVID. We have found more and more ways to utilize the program by enabling remote document signing, automatic messages, etc. ### 14. Carefeed makes it simple to complete necessary documentation and send out important information. **Rating:** 5.0/5.0 stars **Reviewed by:** Amarilys O. | Admissions Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2022 **What do you like best about Carefeed?** The auto-send feature makes it easy to send out handbooks and saves time. I also like that documentation auto-uploads to charts. **What do you dislike about Carefeed?** Nothing to write about. Everything is very user friendly. **What problems is Carefeed solving and how is that benefiting you?** Time-saving. Being able to mass send out the necessary information, but time-consuming, has given me the ability to focus on other areas of my job. ### 15. Smooth Sailing **Rating:** 5.0/5.0 stars **Reviewed by:** Brittany A. | Director of Admission Training and Development, Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2022 **What do you like best about Carefeed?** The Carefeed team is always assessable to help when a staff member needs staff member needs something. I enjoy working with the Carefeed team on implementing new ideas. **What do you dislike about Carefeed?** The system is slower since we have integrated with point-click care. However, the integration has been great! **What problems is Carefeed solving and how is that benefiting you?** Carefeed is solving the problem of the system being slow. I believe once this problem is resolved, the information will populate over to PointClickCare fast, and report will run quicker. ### 16. Fast and reliable customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2022 **What do you like best about Carefeed?** The interaction with the representatives is very informative and they always pay attention to the customer **What do you dislike about Carefeed?** not applicable, the company always listens to their clients **What problems is Carefeed solving and how is that benefiting you?** The company from the start, fixed our issues related to client feedback by introducing an easy interface and easy-to-track progress ### 17. Great Program **Rating:** 5.0/5.0 stars **Reviewed by:** Staci P. | Director of Clinical and Reimbursement Services, Enterprise (> 1000 emp.) **Reviewed Date:** October 19, 2022 **What do you like best about Carefeed?** It is an easy platform for communication between residents, families and staff **What do you dislike about Carefeed?** At this point, there isn't anything that I don't like about CareFeed **What problems is Carefeed solving and how is that benefiting you?** We use it for communication for education between our residents, families and staff. - [View Carefeed pricing details and edition comparison](https://www.g2.com/products/carefeed/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+12%3A12%3A37+-0500&secure%5Bsession_id%5D=ae304522-37d4-4f5a-9fb6-bd7b731819fe&secure%5Btoken%5D=a3dbc81c7999518a43405f8da90c37c57f7d907e4757e7d10baf10662d1cc85d&format=llm_user) ## Carefeed Integrations - [MatrixCare Senior Living and Long Term Care](https://www.g2.com/products/matrixcare-senior-living-and-long-term-care/reviews) - [Point and Click EHR](https://www.g2.com/products/point-and-click-ehr/reviews) - [PointClickCare Skilled Nursing Platform](https://www.g2.com/products/pointclickcare-skilled-nursing-platform/reviews) ## Carefeed Features **Platform** - User Authorization - HIPAA Compliant Messaging - Compliant Texting - HIPAA Compliant Messaging - Clinical Communication - HIPAA Compliance - HIPAA Compliance - HIPAA Compliant Messaging - Operating Systems - HIPAA Compliant Messaging - Message Lifespan - HIPAA Compliant Messaging - Workflow Enhancement - HIPAA Compliant Messaging **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Portal - Patient Communications **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration - IPC Systems Integration **Generative AI** - AI Text Summarization ## Top Carefeed Alternatives - [Weave](https://www.g2.com/products/weave-weave/reviews) - 4.6/5.0 (416 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,929 reviews) - [Connecteam](https://www.g2.com/products/connecteam/reviews) - 4.6/5.0 (3,487 reviews)