ShiftCare Reviews & Product Details

Pricing

Pricing provided by ShiftCare.

Basic

$8.00

Per User Per Month

Professional

$13.00

Per User Per Month

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User Insights

Average based on 86 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Per Month

ShiftCare Integrations

(11)

Integration information sourced from real user reviews.

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Rose N.

Team Leader, Rostering manager, Supportworker

Small-Business (50 or fewer emp.)

11/14/2026

Business partner of the seller or seller's competitor, not included in G2 scores.

"Making Disability Support Management Easier and Less Stressful"

4.5/5

What do you like best about ShiftCare?

Working in disability support can be really stressful and demanding at times, especially when you're juggling staff, rosters and client's individual needs. What I love most about Shiftcare is the flexibility of being able to manage everything straight from my phone. As someone who's out on the floor supporting clients every day while also managing a team, it makes such a difference being able to stay on top of everything while on the go. It takes a lot of stress out of my day and gives me more time to focus on what really matters, making sure our clients receive the best possible care. Review collected by and hosted on G2.com.

What do you dislike about ShiftCare?

One thing I find frustrating with Shiftcare is that some features could be a bit more user friendly, especially on the mobile app. When you're constantly on the go, managing staff and supporting clients, you need things to be quick and straightforward. Sometimes navigating between different sections can be a bit time consuming. I'd love to see more flexibility and improvements to the mobile app to make managing everything on the floor even easier. There has been time's i have updated. a shift a accessing it from my phone hasn't accurately done it job i need to fix it up again through my laptop later. Review collected by and hosted on G2.com.

What problems is ShiftCare solving and how is that benefiting you?

ShiftCare makes managing a busy disability support team so much easier. It helps keep rosters, shift notes and client information organised in one place. As someone who works on the floor while managing a team, having everything accessible from my phone is a massive help. It also makes things easier for my staff, keeping everyone informed, organised and supported. It saves us time, reduces stress and allows us to focus on providing the best possible care to our clients. Review collected by and hosted on G2.com.

Earvin A.

Founder & President

Small-Business (50 or fewer emp.)

10/27/2026

"ShiftCare Streamlines Care Administration with Strong Support, Integrations, and ROI"

5/5

What do you like best about ShiftCare?

What I like most about ShiftCare is that it makes running our care services feel much more manageable. It takes a lot of the complexity out of everyday administration and gives our team a central place to stay organised. I also appreciate that the platform feels built around the realities of care providers, rather than being just another generic business system.

ShiftCare stands out because it delivers value across so many areas. The integrations make it easier to connect our workflows, the performance is strong for day-to-day operations, and the pricing represents good ROI when we consider the efficiencies the platform brings to our organisation.

We’ve also been very impressed with the support and onboarding. Good software is important, but having a team behind it that helps customers get value from the platform makes the overall experience much better.

I’m particularly interested in the continued development of AI and intelligent features within ShiftCare. As a provider, anything that can responsibly reduce repetitive administration, help identify useful information and give our team more time to focus on participants and service delivery has enormous potential.

ShiftCare feels like a platform that is not just supporting where providers are today, but is continuing to evolve towards where the sector is going. That combination of integration, performance, value, support and innovation is why ShiftCare gets a 10/10 from us. Review collected by and hosted on G2.com.

What do you dislike about ShiftCare?

Nothing to state so far. Every experience was so easy and absolutely increases our productivity. Each time I have an issue, the support is very prompt and provides resolution within or even exceeding our expectations. Review collected by and hosted on G2.com.

What problems is ShiftCare solving and how is that benefiting you?

Before using ShiftCare, managing the different operational aspects of disability support services involved multiple administrative processes, systems and manual touchpoints. This created additional work for our team and made it more difficult to maintain a clear, centralised view of our operations.

ShiftCare helps solve this by bringing key parts of our service delivery and administration into one platform. We can manage rostering, client information, staff activity, documentation and other operational requirements in a much more connected way. Its integrations also help reduce duplication between systems and create a more streamlined workflow.

The biggest benefit for us is efficiency. Instead of spending as much time coordinating information and completing repetitive administrative tasks, our team can work from a more organised and consistent system. This helps reduce unnecessary administration, improves visibility across the organisation and allows more of our time and resources to be directed towards service delivery.

We also see strong value and ROI in having a platform that can support multiple operational functions rather than relying on disconnected solutions. As our organisation grows, that scalability becomes increasingly important.

Another major benefit is the continuing development of automation, AI and intelligent features. We see significant potential in using these capabilities to further reduce repetitive work, improve access to useful information and help our team make better-informed decisions.

Ultimately, ShiftCare is helping us move from administration-heavy processes towards a more connected, efficient and scalable way of operating, allowing our team to spend less time managing systems and more time focused on delivering quality support. Review collected by and hosted on G2.com.

Kira G.

Campus Support Coordinator

Small-Business (50 or fewer emp.)

10/7/2026

"Supporting Students with Intellectual and Developmental Disabilities"

5/5

What do you like best about ShiftCare?

Streamlined Scheduling Across Campus: Support for our students spans dormitories, classrooms, dining facilities, and campus job sites. Managing over 30 staff members used to be a complex manual task. ShiftCare’s scheduling tools are intuitive and have drastically cut down our planning time compared to previous software.

Intuitive Mobile App for Support Staff: Staff can easily claim shifts, clock in and out, and view previous progress notes before starting a shift. This pre-shift context ensures smooth handoffs between daytime support staff and evening resident mentors.

AI Coach & Progress Notes: The built-in AI progress note guidance helps staff write clear, structured notes efficiently. This supports leadership staff but also helps students workers improve their communication skills.

Time-Saving AI Summaries: Compiling student progress reports for families used to take an entire day or more of manually pulling notes. With AI Client Summaries, generating accurate, comprehensive updates for parents and guardians now takes just an afternoon.

Care Signals Feature: ShiftCare's real-time "Care Signals" risk-detection system is truly life-changing. Staff can immediately flag incidents, behavioral changes, or wellness concerns across campus, giving leadership instant visibility into student safety at any given moment.

Student Empowerment via Family Portal: The portal has significantly reduced anxiety for our students. Being able to log in, see their daily schedule, and know exactly which support staff member will be working with them gives them confidence and peace of mind.

Product Support: The built in AI support very often is all that is needed when questions arise. When more assistance is required, we've never waited more than 30 minutes for a staff member to respond.

Performance: The app for staff is incredibly easy to use and, with regular updates, functions beautifully. Review collected by and hosted on G2.com.

What do you dislike about ShiftCare?

Dedicated Family Portal Mobile App: We strongly hope to see a standalone mobile app for the Family Portal. Navigating the web interface on mobile devices can be challenging for our students.

Deeper Google Ecosystem Integrations: We would love to see native, built-in integrations with Google products - specifically direct syncing with Google Calendar for student schedules and deeper Google AI compatibility. This would lead to developing long-term skills and give students more ownership of their schedules. Review collected by and hosted on G2.com.

What problems is ShiftCare solving and how is that benefiting you?

1. Complex Staff Coordination Across Campus

Problem: Scheduling and managing more than 30 support staff across dorms, classrooms, dining halls, and campus job sites was a time-consuming administrative burden.

Benefit: ShiftCare’s scheduling tools drastically cut down administrative planning time. Staff can easily claim shifts, clock in/out, and manage their schedules directly from the mobile app.

2. Disconnected Shift-to-Shift Handoffs

Problem: Important student context often got lost during shift transitions between daytime academic support staff and evening resident mentors.

Benefit: Staff can read progress notes from previous shifts directly in the mobile app before starting their work. Coupled with the AI Coach feature for structured note-taking, shift transitions are seamless and staff stay aligned.

3. Lack of Real-Time Safety and Incident Visibility

Problem: Leadership lacked immediate awareness of incidents, safety concerns, or behavioral changes happening at different locations across campus.

Benefit: The Care Signals feature flags incidents and concerns in real time. Leadership gains instant situational awareness across campus at any given moment, significantly improving student safety and oversight.

4. Administrative Overload on Family Reporting

Problem: Manually sifting through weeks of shift notes to compile progress updates for parents and guardians previously took an entire day or more of administrative labor.

Benefit: AI Client Summaries automatically condense care documentation, cutting the report compilation process down to a single afternoon.

5. Student Anxiety Around Daily Schedules

Problem: Students with IDD often experience anxiety when facing schedule unpredictability or unannounced changes in who will be assisting them.

Benefit: The Family Portal gives students a clear, predictable view of their schedule and lets them see exactly who will be supporting them each day, easing anxiety and fostering confidence. Review collected by and hosted on G2.com.

Harley B.

Operations Manager

Mid-Market (51-1000 emp.)

11/3/2026

"Easy, Efficient Staff and Roster Management in One Central Place"

5/5

What do you like best about ShiftCare?

Love how easy and efficient it makes managing staff, rosters, client information and day-to-day operations. It keeps everything organised in one central place, improves communication and reduces the amount of paperwork, it integrates well with all of our company software and is reasonably priced. Ai features have been rolling out frequently to assist in reducing bottlenecks and support team are always helpful and available to respond to any feedback or assist with any troubleshooting if required. Review collected by and hosted on G2.com.

What do you dislike about ShiftCare?

A few issues can pop up on occasion but blame can not be entirely placed on shift care. Given that we employ a wide range of people of all different ages, it can be a bit overwhelming for some staff members. Review collected by and hosted on G2.com.

Sarah L.

Registered Nurse/Business Owner

Small-Business (50 or fewer emp.)

11/3/2026

"ShiftCare Makes Rostering and Invoicing Simple and Straightforward"

5/5

What do you like best about ShiftCare?

Easy to use and well organised, with excellent features. Customer service is excellent too—fast and responsive, right at the push of a button. Review collected by and hosted on G2.com.

What do you dislike about ShiftCare?

I have no complaints. I’ve tried other software for managing my roster and invoicing, but I find ShiftCare the most straightforward and the least complex for my non-technical brain. It lets me handle all of my own admin without needing to hire additional office staff. Review collected by and hosted on G2.com.

What problems is ShiftCare solving and how is that benefiting you?

I’ve encountered very few issues while using ShiftCare, and whenever something has come up, it has been quickly addressed and resolved by ShiftCare. That level of customer service makes my job easier because I can get back to developing health care in the community, rather than being stuck in the office dealing with software problems. Review collected by and hosted on G2.com.

Verified User in Mental Health Care

Mid-Market (51-1000 emp.)

11/3/2026

"Easy-to-Use Rostering and Client Search, Though I Use It Less Often as an EA"

3.5/5

What do you like best about ShiftCare?

I don’t use ShiftCare constantly as an EA, but I’ve found the rostering tools and client search really easy when I need them. The biggest win is having client info, rosters, progress notes and support records all in one place so the team stays aligned without chasing paperwork or messages. I do wish the layout was more streamlined since some tasks and key info take a few extra steps to track down, and reporting can feel less straightforward than it should. Review collected by and hosted on G2.com.

What do you dislike about ShiftCare?

The main thing I find challenging about ShiftCare is that some tasks and information can take a few steps to find, and the reporting isn’t always as straightforward as I’d like. A more streamlined layout and easier access to key information would make day-to-day tasks quicker. Review collected by and hosted on G2.com.

What problems is ShiftCare solving and how is that benefiting you?

ShiftCare helps keep client information, rosters, progress notes and support records in one place. That makes it easier to see what’s happening across services, keep staff informed and maintain consistent records. It also reduces the need to rely on scattered paperwork or messages, which saves time and helps the team coordinate support more effectively. Review collected by and hosted on G2.com.

Seira F.

Small-Business (50 or fewer emp.)

11/3/2026

"All-in-One Care Management That Saves Time and Simplifies Compliance"

4.5/5

What do you like best about ShiftCare?

I like that ShiftCare saves me time across rostering staff, client support plans, invoicing, timesheets, progress notes, and team communication. Having it all in one place is so much easier than having a dozen apps. I really like that ShiftCare keeps updating its systems to meet providers’ compliance needs. The regular updates give me huge peace of mind because I know the software is aligned with the latest legal and reporting standards. I can spend less time on administration and more time focusing on client care. The updated client service agreements have streamlined our onboarding and helped us meet new compliance requirements effortlessly. The setup was straightforward and easy. Review collected by and hosted on G2.com.

What do you dislike about ShiftCare?

I find that changes to shifts in the family portal are delayed now and again. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

11/3/2026

"Great roster view and easy onboarding, but drag-and-drop and break tracking can glitch"

3.5/5

What do you like best about ShiftCare?

I like it best when I can see the whole roster on one page and drag and drop when I need to swap staff to another day or client. The downside with swapping is that sometimes it won’t let me drag. There was also one time when a carer had already submitted their notes/expenses, but it wasn’t visible on my end.

Another ongoing issue for me is that even when a staff member has already toggled their start and end break, it still shows a full shift with no break when I try to generate the invoice. Onboarding a new client is easy, and I love that there are added fields where I can include notes or more information about a patient.

I’m interested in the new feature for NDIS clients where we can integrate with PRODA to view some of their plan details. We haven’t explored the AI feature of the app that much yet. Also, it’s nice to see the financial features now available for every shift. Review collected by and hosted on G2.com.

What do you dislike about ShiftCare?

The code EVERYTIME we log in! showing only unavailability of the carer - it would be a nice feature if the times they are available is also shown. Review collected by and hosted on G2.com.

Account M.

Mid-Market (51-1000 emp.)

11/8/2026

"User-Friendly Interface and Efficient Rostering with ShiftCare"

4.5/5

What do you like best about ShiftCare?

What I like most about ShiftCare is its user-friendly interface and efficient rostering system. It makes it easy to manage staff schedules, track shifts, maintain client information, and access care notes. Review collected by and hosted on G2.com.

What do you dislike about ShiftCare?

One of the main limitations of ShiftCare is its reporting and customisation capabilities, which could be more flexible for providers managing multiple aged care programs. Better integration with external platforms would also help reduce duplicate data entry and administrative workload. Review collected by and hosted on G2.com.

Amy l.

Mid-Market (51-1000 emp.)

11/3/2026

"Easy to Use, Though Signature Capture Needs Improvement"

0.5/5

What do you like best about ShiftCare?

I like how easy ShiftCare is to use every day and navigate. It keeps everything organized, makes my shifts clear, and lets me easily see shift information and pick up shifts listed by my company. I can get a lot of information with just a simple click of the buttons. I find the tools helpful for writing notes, picking up shifts, filling out forms, and getting signatures. The initial setup was very easy. Review collected by and hosted on G2.com.

What do you dislike about ShiftCare?

I don't like that a participant's signature disappears after a short time, so I have to save it immediately. Review collected by and hosted on G2.com.