# ShiftCare Reviews **Vendor:** ShiftCare **Category:** [Home Care Agency Management Software](https://www.g2.com/categories/home-care-agency-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 44 ## About ShiftCare ShiftCare is a home care agency software that makes it easy to schedule work, collaborate with caregivers and upload important care documentation, giving you and your team more time for what matters most. ## ShiftCare Reviews ### 1. Avoid the stupid decision I made **Rating:** 0.0/5.0 stars **Reviewed by:** Jason S. | Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2025 **What do you like best about ShiftCare?** The sales staff were very attentive throughout the pre-purchase phase. **What do you dislike about ShiftCare?** The product failed to meet the main promises I was given, particularly regarding the so-called “public API.” The onboarding process felt awkward, communication throughout was unreliable, and after I made my payment, post-sale support seemed to disappear entirely. **What problems is ShiftCare solving and how is that benefiting you?** Scheduling and caregiver management is what Shiftcare was supposed to solve. This is the pain point for every home care agency. But Shiftcare failed miserably. They just made my life harder and cost me thousands of dollars. I would hardly call that a benefit. ### 2. Effortless Scheduling and Client Management Made Simple **Rating:** 5.0/5.0 stars **Reviewed by:** Sohan H. | Cyber Security Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2025 **What do you like best about ShiftCare?** shiftcare is simple readable and makes scheduling and client management much easier **What do you dislike about ShiftCare?** sometimes the app can be slow and a few features fell limited or could be more intuitive. **What problems is ShiftCare solving and how is that benefiting you?** ShiftCare helps streamline scheduling, client tracking, and daily reporting, which reduces manual work and errors. it keeps everything organized in one place, making my workflow faster and more efficient ### 3. ShiftCare Review **Rating:** 5.0/5.0 stars **Reviewed by:** Scott H. | Disability Support Worker, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2025 **What do you like best about ShiftCare?** ShiftCare has been great for keeping the client documents secure and easy to access for clients and staff. Scheduling is easy with a good amount of customisability, allowing me to add a good amount of detail to shifts for workers. ShiftCare linking to Xero has been great for streamlining invoicing, which has saved plenty of admin time. I have not had any issues using the app yet after over 12 months. I am confident that if there were any issues with the app or any of the software that it would be solved quickly. The customer service has been very responsive, efficient and the staff have been friendly, helpful and their service has been above and beyond. **What do you dislike about ShiftCare?** The software has not always been easy to understand how to use. However, there are a lot of resources on the ShiftCare website and YouTube to help with understanding the function of the software. Customer service has also been very helpful. **What problems is ShiftCare solving and how is that benefiting you?** ShiftCare allows me to schedule shifts with NDIS clients with a good amount of detail. ShiftCare allows me to streamline invoicing by linking to Xero. **Official Response from Niamh Brennan:** > Thanks for the kind words Scott! We're thrilled ShiftCare's made scheduling, invoicing, and document access easier for you, and that support has been there when needed. We know some parts can take time to learn, so it's great to hear our resources helped. Appreciate you being with us! ### 4. Shift Care features and benefits **Rating:** 5.0/5.0 stars **Reviewed by:** Doug W. | Ai Trainer - Law (T2) Reviewer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2025 **What do you like best about ShiftCare?** What I like the most about shift care is how it seamlessly assists with everything from rostering to client management **What do you dislike about ShiftCare?** That it doesn’t have AI to help with drafting progress notes. Most of our staff use Chat GPT to draft the notes and then copy and paste it. They should have an AI feature to help with drafting the notes **What problems is ShiftCare solving and how is that benefiting you?** None at this stage, I think the main challenge is knowing what features are on there and also the way forms are structured. The online digital forms need adjusting. It’s needs better configuration. **Official Response from Niamh Brennan:** > Thanks for your review Doug! We're so glad ShiftCare’s helping with rostering and client management. Good news, we do have AI features to support progress note drafting! Just reach out to support@shiftcare.com and we’ll help you get it set up. We also appreciate the feedback on forms and feature visibility, it’s on our radar. Thanks for helping us improve! ### 5. Great for small business rostering employees **Rating:** 4.5/5.0 stars **Reviewed by:** Nicki B. | CEO/Director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2025 **What do you like best about ShiftCare?** I love the ease of my employees being able to see their shifts, clock in and out and add kilometres and case notes then and there **What do you dislike about ShiftCare?** it is a little hard to learn all the integrations with payroll etc. ANd when you get say an invoice wrong, there is no way to amend, you have to void and redo, and this does not automatically send emails to plan managers/participants. **What problems is ShiftCare solving and how is that benefiting you?** The ability to roster my employees easily, and invoice easily without having to navigate different systems **Official Response from Niamh Brennan:** > Thanks for your review! We’re delighted to hear that ShiftCare makes it easy for your team to manage shifts, clock in/out, and record kilometres and case notes on the spot. We appreciate your feedback on payroll integrations and invoicing, it’s really helpful as we continue improving. Great to know ShiftCare is helping simplify rostering and invoicing for your business! ### 6. Highly Effective Platform with Excellent Support and Room for UX Improvements **Rating:** 4.5/5.0 stars **Reviewed by:** Daniel M. | Tech Industry Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2024 **What do you like best about ShiftCare?** ShiftCare won me over for various reasons: 1. Publicly disclosed pricing, with simple, logical licensing tiers. Much more affordable than competitors, especially for a very small business like ours. 2. Answered all my tricky questions live on their webinar 3. Extremely responsive, friendly, helpful customer service 4. Easy to adjust license seats up or down mid-way through a billing cycle, with credits applied instantly 5. Excellent integration with Xero 6. Semi-public roadmap with regular improvements and bug fixes 7. Heaps of guides, videos, and webinars (unlike competitors who almost ask you to sign an NDA just to see the software in action) **What do you dislike about ShiftCare?** • No dedicated mobile admin app and a non-Responsive Design website makes it difficult to manage tasks on the go • Certain UX issues - e.g. non-standard date picker, which doesn't allow keyboard input; limited flexibility in scheduling shifts (e.g. only 15- or 30-minute increments possible) • Managing recurring shifts could be smoother – requires lots of clicking around • Split shifts are confusing and don’t reflect as expected in the carer app or timesheets • Other minor but noticeable issues: apostrophed contact name formatting errors <> Xero, lack of automatic syncing with Xero for staff details, and small UI bugs in the app **What problems is ShiftCare solving and how is that benefiting you?** 1. ShiftCare has significantly reduced the time spent on scheduling shifts, managing staff, and handling payroll. The integration with Xero allows for seamless invoicing, reducing manual errors and making payroll much faster and more accurate. 2. The ability to easily adjust license seats up and down, and assign shifts helps us manage an ever-changing team efficiently, without the need for complicated processes or external support. 3. ShiftCare’s platform allows us to keep clear records of shifts, notes, and communications, ensuring transparency and compliance and making it easier to manage staff and client interactions. It also helps with staff handover – crucial in an industry with such high turnover and casual employment. These improvements have helped us reduce operational costs, minimise human errors, and free up more time to focus on delivering quality care. This has enabled us to scale more effectively while ensuring that administrative processes don’t become overwhelming, especially as the sole company director running the show. **Official Response from Caoimhe Walsh:** > Hi Daniel, thank you for your review and feedback! ### 7. Practical Features **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2025 **What do you like best about ShiftCare?** The best thing is intergration with external software such as xero or employment hero **What do you dislike about ShiftCare?** Initial set-up and on-boarding needs to be more customised and thourough **What problems is ShiftCare solving and how is that benefiting you?** The ease up creating the file to upload to the NDIA **Official Response from Niamh Brennan:** > Thanks for your review! We're glad the Xero and Employment Hero integrations are making things easier for you, and great to hear the NDIA upload process is working well. We appreciate your feedback on onboarding and are always working to make it more tailored and supportive. ### 8. Efficient Way to Perform Tasks **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2025 **What do you like best about ShiftCare?** It's helpful to be able to complete a whole bunch of tasks using one app, such as scheduling, approving timesheets, and storing staff and client's data! **What do you dislike about ShiftCare?** At times, it takes a long time for someone to respond back to your message on the chat feature! **What problems is ShiftCare solving and how is that benefiting you?** Incorporating all of our software needs into one app, which helps with the ease of our company running smoothly! **Official Response from Niamh Brennan:** > Thanks for your review! We’re so glad ShiftCare helps streamline scheduling, timesheets, and client management for your team. We’ll keep working on making support even more responsive so you always get the help you need. Great to hear ShiftCare is helping your business run smoothly! ### 9. Useful-glad we made the switch **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2025 **What do you like best about ShiftCare?** The ability to put in forms and documentation! **What do you dislike about ShiftCare?** It’s not always super user friendly. For example, can’t see the full schedule on the app. there’s also lots of different viewing options that seem to be somewhat hidden **What problems is ShiftCare solving and how is that benefiting you?** Ditching paper documentation! **Official Response from Niamh Brennan:** > Thanks for the review! We're so glad you're finding value in the forms and documentation features, and loving the move away from paper. We hear you on the app experience and visibility options, and we’re always working to make things clearer and more user-friendly. ### 10. Basic system which fits the bill **Rating:** 4.0/5.0 stars **Reviewed by:** Leonie F. | Executive Manager - Quality, Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2025 **What do you like best about ShiftCare?** Ease of use and access to support and resources. **What do you dislike about ShiftCare?** Ability to tailor documents and configure set up. **What problems is ShiftCare solving and how is that benefiting you?** Ability to onboard staff quickly and easily and maintain connection with a remote workforce. **Official Response from Andrew Lee:** > Thanks for your awesome feedback Leonie! We appreicate you taking the time to write a review for us. ### 11. Well Thought out rostering software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2025 **What do you like best about ShiftCare?** Rostering is set up well and can take on a lot of staff members. Good customer support and quick responses. Easy to use. **What do you dislike about ShiftCare?** Sometimes it glitches out or crashes or freezes. **What problems is ShiftCare solving and how is that benefiting you?** Sorts all rostering issues and integration hours into payroll. Saves time **Official Response from Niamh Brennan:** > Thanks so much for your feedback! We’re glad to hear rostering and support have been working well for your team, it’s great to know ShiftCare’s making your day-to-day easier. Sorry to hear about the occasional glitches; we know how frustrating that can be, and we're constantly working on stability improvements to keep things running smoothly. If anything ever gets in the way, our support team’s always here to help. ### 12. Allard Home Care's Use of ShiftCare **Rating:** 5.0/5.0 stars **Reviewed by:** Kerri L. | Founder and CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2024 **What do you like best about ShiftCare?** ShiftCare is well-designed and easy to use. Our employees find it easy to use, and it functions well for everything we need it to do. We use it for all of our weekly scheduling and client management and have encountered no issues. When we have had questions, the ShiftCare team has been quick to respond and help us resolve our issues. ShiftCare was incredibly easy to implement for everyone at Allard Home Care, from ownership to employees. It was easy to integrate into our way of doing things, and it has become our most-used software within our business. **What do you dislike about ShiftCare?** I have found no downsides to ShiftCare. Everything has been well done. **What problems is ShiftCare solving and how is that benefiting you?** ShiftCare has made our client management a breeze, and our scheduling very straightforward. ShiftCare should definitely be credited for the successful launch of Allard Home Care. **Official Response from Caoimhe Walsh:** > Hi Kerri, thank you for your review! We're glad to hear your team find ShiftCare easy to use and it has helped your business. ### 13. Shiftcare has streamlined our scheduling & client management, making daily operations a lot smoother **Rating:** 5.0/5.0 stars **Reviewed by:** Toby H. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2024 **What do you like best about ShiftCare?** The Job Board is one of our favourit features. It enables us to post a vacant shift and sends notifications to staff to accept. **What do you dislike about ShiftCare?** Scheduling from a mobile device can be a bit fiddly at times **What problems is ShiftCare solving and how is that benefiting you?** Efficiency in rostering and invoicing as it links up with our accounting software Xero. **Official Response from Caoimhe Walsh:** > Thank you Toby for your review! We're glad to hear you are enjoying our features ### 14. Helped our team a lot! **Rating:** 4.0/5.0 stars **Reviewed by:** Shani M. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2024 **What do you like best about ShiftCare?** Shiftcare has replaced 3 other plateforms for our team. It does what we need all in one place and has been very user friendly! **What do you dislike about ShiftCare?** There are still some features that need some work. Our team would love to have to forms to be able to attach to client/carer profiles, the clients to get an email when a new note is entered, and us to be able to edit the note types that are available. **What problems is ShiftCare solving and how is that benefiting you?** It is replacing a lot of harder and more complicated processes for us. The nurses are finding it easy to use! **Official Response from Caoimhe Walsh:** > Thank you for your review Shani! If you ever have any issues please contact our amazing customer care team at support@shiftcare.com, they're always happy to help! ### 15. Great Management System for NDIS **Rating:** 5.0/5.0 stars **Reviewed by:** Saheed A. | Director/Service Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2024 **What do you like best about ShiftCare?** If you’re looking for a reliable, innovative software company for care management, look no further than ShiftCare. Their team of seasoned professionals consistently exceeds expectations, offering cutting-edge solutions and an exceptional care management system with a mobile app. They took the time to understand our specific needs and provided a tailor-made solution that significantly improved our operations. We are thrilled with the results and highly recommend Shiftcare for any software development needs. **What do you dislike about ShiftCare?** More updates need to come into the system, such as Incident Reporting, which covers compliance. **What problems is ShiftCare solving and how is that benefiting you?** Their updates benefit us as NDIS providers by allowing us to meet compliance with the NDIS safeguard commission. **Official Response from Caoimhe Walsh:** > Thank you for your positive feedback Saheed! We're glad to hear that our care management system has significantly improved your operations. We appreciate your suggestion for more updates and will take it into consideration for the future. ### 16. ShiftCare is a fantastic program. **Rating:** 5.0/5.0 stars **Reviewed by:** Aidan H. | Assistant Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2024 **What do you like best about ShiftCare?** ShiftCare is a very intuitive app that allows us to easily manage both our support workers and our clients. The online customer support is fantastic, the team is always able to answer our questions and assist with issues that we may be having. We use shiftcare on an almost hourly basis, and the ease of use allows us to create new clients, and make changes to shifts incredibly easy. **What do you dislike about ShiftCare?** We have had no issues using shiftcare as our rostering software. **What problems is ShiftCare solving and how is that benefiting you?** ShiftCare is assisting us to keep our rostering and client management in one place. **Official Response from Caoimhe Walsh:** > Thank you for your review! We're thrilled to hear that you find ShiftCare intuitive and easy to use for managing support workers and clients. Our customer support team is dedicated to providing excellent service, and we're glad to hear they've been able to assist you effectively. ### 17. ShiftCare is very helpful **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2024 **What do you like best about ShiftCare?** Efficient customer chat support and easy to use. **What do you dislike about ShiftCare?** Could use more improvements especially in the new Forms feature. **What problems is ShiftCare solving and how is that benefiting you?** ShiftCare's rostering, file management and other features have streamlined our operations. **Official Response from Caoimhe Walsh:** > Thanks for your review, we're glad you find it helpful! ### 18. Shift care has helped our organisation streamline its operations **Rating:** 4.5/5.0 stars **Reviewed by:** Leah M. | Operations Mananger, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2024 **What do you like best about ShiftCare?** Easy to use platform Great app Simple payroll and invoicing Good onboarding Excellent customer service **What do you dislike about ShiftCare?** incident management system is getting better but needs improvement. Cant upload documents to emails **What problems is ShiftCare solving and how is that benefiting you?** Shiftcare has made rostering quicker and more effecient Invoice process streamlined Payroll simplified **Official Response from Caoimhe Walsh:** > Hi Leah, thank you for your review, we're happy to hear you enjoy the ShiftCare App! ### 19. Shiftcare saved us **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Individual & Family Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2024 **What do you like best about ShiftCare?** We changed software after 4 years of agony with another product. It was easy to set up, user friendly support pages and real human help when you really need it . My favourite part of shiftcare now is the integration with the app. **What do you dislike about ShiftCare?** We integrate the invoices into Xero and when we import it gives them a long number. I wish we could integrate xero invoice numbering system to make importing invoices easier I also wish we could upload pdf copies of documents into client communications **What problems is ShiftCare solving and how is that benefiting you?** Rostering contractors Allowing offsite workers to communicate and manage their participants information as well as communication and notes summaries Invoicing and payments for NDIS Updating NDIS prices seamlessly Improved data collection Compliance management for staff and clients Assists us to run a virtual office **Official Response from Caoimhe Walsh:** > Thank you for sharing your positive experience with ShiftCare! We're glad to hear that the software has been easy to set up and user-friendly. We appreciate your feedback about integrating invoices into Xero and uploading PDF copies of documents, and we will certainly take this into consideration for future improvements. ### 20. Easy to navigate and use **Rating:** 5.0/5.0 stars **Reviewed by:** Aiden P. | Disability support worker, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2024 **What do you like best about ShiftCare?** Easy rostering system makes it a dream to change shifts at a moments notice **What do you dislike about ShiftCare?** Not supporting of all price guides on the NDIS **What problems is ShiftCare solving and how is that benefiting you?** Aligns with out business model well **Official Response from Caoimhe Walsh:** > Hi Aiden, thank you for your review and positive feedback on our easy rostering system! ### 21. Best experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa S. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2023 **What do you like best about ShiftCare?** Their customer service, their reasonable price, their software ease of use, the ease of implementation, the number of features, the ease of integration...it is all perfect! **What do you dislike about ShiftCare?** I do not have any complaints! Any requests I have made, they have immediately worked on! **What problems is ShiftCare solving and how is that benefiting you?** Since transferring to Shiftcare, I have caregivers leaving notes without me having to hound them like we did with the old software! I am also saving a large amount of money monthly! Lastly, the customer service is so wonderful that I do not even dread reaching out for the few questions that I have had, which is a welcomed change! **Official Response from Caoimhe Walsh:** > Hi Melissa! We are glad to hear that ShiftCare has had a positive impact on your caregiving experience. It's great to know that our software has made it easier for caregivers to leave notes and that you have found our customer service to be helpful, they are a great team. ### 22. Shiftcare **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2024 **What do you like best about ShiftCare?** Shift care has made it really easy for us to navigate our new business. The app is super easy to use. Sh **What do you dislike about ShiftCare?** I dislike the fact that there is limited space to upload documents for clients **What problems is ShiftCare solving and how is that benefiting you?** It has helped us keep a track on shifts and client documents **Official Response from Caoimhe Walsh:** > Hello! Thank you for your review. ### 23. ShiftCare if a great software system! **Rating:** 4.5/5.0 stars **Reviewed by:** Danielle M. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2023 **What do you like best about ShiftCare?** The system and the mobile app are very user friendly! Easy to on-board my nurses to the system as well! The customer service is great as well Matt was wonderful when we were on-boarding our company with the this system! **What do you dislike about ShiftCare?** At this time I do not have any issues with ShiftCare! **What problems is ShiftCare solving and how is that benefiting you?** I have a private home care company that specializes in post cosmetic surgery patients. ShiftCare was able to give us a platform to input and keep tract of our clients electronically, input nursing staff HR files, document and communicate patient care, and track nursing staff clockin and out via an app. Overall this app gives me everything I need currently for my growing business! **Official Response from Caoimhe Walsh:** > Hi Danielle, thank you for your positive feedback! We're glad to hear that you find ShiftCare user-friendly and that our customer service team, especially Matt, was able to assist you during the on-boarding process. ### 24. ShiftCare Success! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Individual & Family Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2024 **What do you like best about ShiftCare?** ShiftCare is a very functional platform that's very user friendly - and support is on hand if and when need and fantastic. **What do you dislike about ShiftCare?** I haven't had time yet to probably explore its full features - my downside not ShiftCare! **What problems is ShiftCare solving and how is that benefiting you?** ShiftCare has provided a user friendly mobile platform for our support staff in the field. **Official Response from Caoimhe Walsh:** > Hello! Thank you for your positive review. We're glad to hear that you find ShiftCare user-friendly, and have had a positive experience with our amazing support support team, they're always happy to help! ### 25. Best Platform for Managing Support Workers **Rating:** 5.0/5.0 stars **Reviewed by:** Aleesha E. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2023 **What do you like best about ShiftCare?** Its affordable, heaps of support, user functionality is amazing, team can be up and running within a day! **What do you dislike about ShiftCare?** Nothing to report at all. Myself and the team love it! **What problems is ShiftCare solving and how is that benefiting you?** Whenever I reach out they have a fantastic Help/Support area and are always quick to respond! **Official Response from Caoimhe Walsh:** > Hi Aleesha. Thank you for the positive review! We're glad to hear that you and your team love using ShiftCare, and that you find our software user-friendly! ### 26. Love It ! **Rating:** 5.0/5.0 stars **Reviewed by:** Olivia C. | Pharmacy Assistant / Ndis Support worker, Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2023 **What do you like best about ShiftCare?** I like using ShiftCare as it's super easy to use and allows me to write my shift notes. Using this, our communication is excellent and provides our clients with a better healthcare experience. **What do you dislike about ShiftCare?** There is nothing I don't like about ShiftCare. As I said, it's easy to use and helps ensure our clients get the best overall experience possible. Thankyou ShiftCare for helping us provide this experience. **What problems is ShiftCare solving and how is that benefiting you?** ShiftCare Benefits us by organizing our schedules and making it easy for us to write our shift notes at the end of the day. ShiftCare also benefits our communication; as I said before, it helps us provide a better experience for our clients. **Official Response from Caoimhe Walsh:** > Hi Olivia, we're thrilled to hear that you find ShiftCare easy to use and that it's helping to improve communication and client experience. Thank you for your positive feedback! ### 27. Stop your search **Rating:** 5.0/5.0 stars **Reviewed by:** damian a. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2023 **What do you like best about ShiftCare?** It is a very well designed program that has all the functions that is needed to succesfully run an NDIS buisness. It has all you need with an integrated system that includes timesheets to invoicing. **What do you dislike about ShiftCare?** THere is very little at this stage that I dont like. There are a few fuctions that dont exactly perform as well at they could, but it is very minor and doesnt really impact my experience. **What problems is ShiftCare solving and how is that benefiting you?** It cover all areas that you could think of in running an NDIS buisness, this includes notes, budgeting, inovicing. It ensure that I stay compliant with NDIS auditing with little effeort. **Official Response from Caoimhe Walsh:** > Hi Damian, we're glad to hear that you find ShiftCare well-designed and beneficial for running your NDIS business. We appreciate your feedback and will continue to work on improving any minor issues you may have encountered. ### 28. Easy to understand and use for ALL! **Rating:** 5.0/5.0 stars **Reviewed by:** Frank P. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2023 **What do you like best about ShiftCare?** It's super easy to navigate and understand. It works well for both my administration workers and support workers. The progress notes and tasks features are amazing! **What do you dislike about ShiftCare?** After nearly 4 months of using ShiftCare, I haven't found anything I dislike. **What problems is ShiftCare solving and how is that benefiting you?** It helps significantly with rostering staff, I love that I can add tasks to shifts to remind my staff. The progress notes feature is also very helpful. Previously, my staff would have to text message me their progress notes. Using ShiftCare for this is much more efficient. **Official Response from Caoimhe Walsh:** > Hi Frank! Thank you for sharing your positive experience with ShiftCare. We're glad to hear that after nearly 4 months of using our platform, you haven't found anything to dislike. ### 29. Excellent! **Rating:** 5.0/5.0 stars **Reviewed by:** Vanessa B. | Corporate Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2023 **What do you like best about ShiftCare?** It's just very clever. The Xero integration, scheduler layout and level of details able to be added to the client and staff profiles is incredibly helpful. It's a very competent software. **What do you dislike about ShiftCare?** It is pricey when having a large quantity of staff using it, and it would be nice to have a chat feature integrated to allow staff to securely discuss and share client information and ideas. **What problems is ShiftCare solving and how is that benefiting you?** It's saving our entire team time by allowing them to log shift notes, timesheets and clock in and out of jobs in the one place. It should be a massive time saver. **Official Response from Caoimhe Walsh:** > Hi Vanessa, thank you for your positive review! We appreciate your feedback and will take it into consideration for future improvements. ### 30. G2 Review on SHIFTCARE from AP Supports U **Rating:** 5.0/5.0 stars **Reviewed by:** Angela P. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2023 **What do you like best about ShiftCare?** Easy for Staff to access shifts/rosters and enter their Case Notes and obtain all details of the shift and Tasks needed to be actioned **What do you dislike about ShiftCare?** As the Director of the this business, I currently use my Calendar for all my appts / notes / documents and Correspondence for quick reference when needed, Shift care would be a Time Management issue for me currently to use only Shiftcare for my day to day notes, unless I haven't obtained training on how to use and be quick and easier for me ? **What problems is ShiftCare solving and how is that benefiting you?** Shiftcare benefits all my Carers with all details required to complete their shifts and add Case Notes and followups if and when needed. **Official Response from Caoimhe Walsh:** > We're glad to hear that ShiftCare is making it easy for your staff to access shifts, rosters, and enter case notes. We understand the importance of time management for directors, if you would like to speak to a member of our support team, please contact them at support@shiftcare.com ### 31. Ease of Service for Support Workers **Rating:** 5.0/5.0 stars **Reviewed by:** Xanthia L. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2023 **What do you like best about ShiftCare?** At Wattle Blue we like that use of the app so that our staff can access location of shift, importance documents for our clients and adding of shift notes. **What do you dislike about ShiftCare?** App doesnt allow for adding of muitiple expernses **What problems is ShiftCare solving and how is that benefiting you?** Connecting between admin worker, support workers and clients. **Official Response from Caoimhe Walsh:** > Hi Xanthia! We're glad to hear that you find ShiftCare helpful for accessing shift locations, important documents, and adding shift notes. We appreciate your feedback about the app not allowing for adding multiple expenses, and we'll take that into consideration for future updates. Thank you for sharing how ShiftCare is solving the problem of connecting between admin workers, support workers, and clients. ### 32. Fantastic service for small and medium providers **Rating:** 5.0/5.0 stars **Reviewed by:** Adam S. | Director of Service Delivery, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2023 **What do you like best about ShiftCare?** Ease of use, technical support, features. **What do you dislike about ShiftCare?** Overall I have very few complaints regarding this service. **What problems is ShiftCare solving and how is that benefiting you?** Shift care management system. **Official Response from Caoimhe Walsh:** > Hi Adam. Thank you for your positive review! We're glad to hear that you find our software easy to use and enjoy our features! ### 33. Easy to use and super handy. **Rating:** 5.0/5.0 stars **Reviewed by:** Andy B. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2023 **What do you like best about ShiftCare?** The weekly view of appointments with clients is super helpful. Editing notes and having files saved for each client is great for when you have to make changes or look up client background. **What do you dislike about ShiftCare?** Several differences between the mobile app and website - not being able to edit notes on the phone once they are submitted. When writing notes on the app, if you accidentally swipe down, the notes aren't saved and you have to start again. **What problems is ShiftCare solving and how is that benefiting you?** Keeping track of client information. Having it on the system allows different workers see client history. It keeps workers honest with the location clock-in/clock-out feature. **Official Response from Caoimhe Walsh:** > Hi Andy, we're glad to hear that you find the weekly view of appointments and client notes feature helpful. We understand your concerns about the differences between the mobile app and website, and we are continuously working to improve the user experience across all platforms. ### 34. It is the pick of the bunch **Rating:** 5.0/5.0 stars **Reviewed by:** Paula A. | Emerald Leader, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2023 **What do you like best about ShiftCare?** I trialled a few different products and shiftcare was by far the most user friendly and the customer support has been excellent. **What do you dislike about ShiftCare?** I wish that it had forms also so we could do service agreements in there. **What problems is ShiftCare solving and how is that benefiting you?** It is great for rostering and notifying the staff of any notes about their shifts. **Official Response from Caoimhe Walsh:** > Hi Pauls, we're thrilled to hear that you found ShiftCare user-friendly and that you've had an excellent experience with our customer support team. We appreciate your feedback about the forms and service agreements, and we'll definitely take that into consideration for future improvements. ### 35. Shiftcare minimises the administrative burden. **Rating:** 5.0/5.0 stars **Reviewed by:** Bridie S. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2023 **What do you like best about ShiftCare?** Shiftcare is userfriendly and provides value for money. **What do you dislike about ShiftCare?** I dont like the amount of detail that transfers from Shiftcare to invoices and payslips. **What problems is ShiftCare solving and how is that benefiting you?** It manages client documentation, scheduling,complaince,and assists with acurate invoicing and payroll. **Official Response from Caoimhe Walsh:** > Hi Bridie, thank you for your positive feedback! We're glad to hear that you find ShiftCare user-friendly and a good value for your money. ### 36. User friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Jacqui B. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2023 **What do you like best about ShiftCare?** Easy to use. Not overtly complicated. Staff are always available to help **What do you dislike about ShiftCare?** Nothing at this stage. It's simole to use, easy to follow **What problems is ShiftCare solving and how is that benefiting you?** The admin side of the business, supportive online staff that solves my inquiry efficiently. **Official Response from Caoimhe Walsh:** > Hi Jacqui! We're glad to hear that you find ShiftCare easy to use and that our staff are always available to help. Thank you for your positive feedback! ### 37. ShiftCare Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2023 **What do you like best about ShiftCare?** I love how easy it is to upload patient care plans along with updating all patient intake information **What do you dislike about ShiftCare?** I dislike that you aren't able to contact customer when you call **What problems is ShiftCare solving and how is that benefiting you?** Care plan management for nurses along with client intake **Official Response from Caoimhe Walsh:** > Hello! Thank you for your positive review. We're glad to hear that you find it easy to upload patient care plans and update patient intake information. If you need any assistance, you can find our amazing customer service team at support@shiftcare.com ### 38. shiftcare was quite pleasant to use and user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** David D. | Chief Of Operartions, Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2023 **What do you like best about ShiftCare?** How user friendly it is. I had minimal training from admin staff and get the hang of it pretty easily I believe. **What do you dislike about ShiftCare?** There are minimal features I would have added like color coding but I like shiftcare mostly. **What problems is ShiftCare solving and how is that benefiting you?** Rostering, shift notes, and incident reporting **Official Response from Caoimhe Walsh:** > Hi David, we're glad to hear you found ShiftCare easy to use with minimal training! Thank you for your review ### 39. Shift Care Review for Support Workers **Rating:** 4.5/5.0 stars **Reviewed by:** Naomi S. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2023 **What do you like best about ShiftCare?** The ability to have so much information in client profiles and employee profiles and the abilit for our staff to view their rosters from anywhere with the mobile app. Aswell as connect it to payroll and invoicing. **What do you dislike about ShiftCare?** Just took us some time to get used to it from our old software. **What problems is ShiftCare solving and how is that benefiting you?** Just easy to use, better commiunication from those at shiftcare the company. Invoicing and Payroll able to be attached to it really helps my work load also. Mobile app helps too **Official Response from Caoimhe Walsh:** > Hi Naomi! We're glad to hear that you find ShiftCare's client and employee profiles, mobile app, and payroll/invoicing features beneficial for your work. We appreciate your feedback and are happy to provide a user-friendly solution for your needs. ### 40. Amazing app!!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Kiarra J. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2023 **What do you like best about ShiftCare?** 100% the best app for aged care and NDIS providers. So easy to use and best customer service **What do you dislike about ShiftCare?** No dislikes so far. Been using this app for 3-6 months now. **What problems is ShiftCare solving and how is that benefiting you?** Better communication between coordinators/support workers and making a better care for our participants **Official Response from Caoimhe Walsh:** > Hi Kierra! We're thrilled to hear that you find ShiftCare to be the best app for aged care and NDIS providers. Our team is dedicated to providing excellent customer service and making the app easy to use. ### 41. ShiftCare is an amazingly easy to use and friendly application. Thanks for a well-done job! **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph K. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2023 **What do you like best about ShiftCare?** ShiftCare is an amazingly easy-to-use and friendly application. Thanks for a well-done job! **What do you dislike about ShiftCare?** N/A All is good about ShiftCare. Keep going. **What problems is ShiftCare solving and how is that benefiting you?** Shift management, Clients' daily report. Workers Time management Cars milage **Official Response from Caoimhe Walsh:** > Hi Joseph! Thank you for your positive feedback! We're glad to hear that you find ShiftCare easy to use and friendly. ### 42. Very Pleased with ShiftCare **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2023 **What do you like best about ShiftCare?** The software is really easy and seamless to use. **What do you dislike about ShiftCare?** I do not have any complaints about the software at this moment. **What problems is ShiftCare solving and how is that benefiting you?** Shiftcare is helping my company schedule shifts and communicate seamlessly. It is very easy to use and is making it easy to hold staff accountable when working in the field. **Official Response from Caoimhe Walsh:** > Hello! We're thrilled to hear that you find ShiftCare easy and seamless to use! Our support team are always happy to help if you have any questions, you can find them at support@shiftcare.com ### 43. Ease setup **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2023 **What do you like best about ShiftCare?** Rosterign function in shiftcare is sceond to none **What do you dislike about ShiftCare?** Nothing as yet we are new on to the system and have no complaints **What problems is ShiftCare solving and how is that benefiting you?** All rostering issues **Official Response from Caoimhe Walsh:** > Hello! Thank you for the positive feedback! We're glad to hear you re enjoying our rostering feature on ShiftCare. We're here to support you as you get familiar with ShiftCare, so don't hesitate to let us know if you encounter any challenges along the way, you can contact us on support@shiftcare.com ### 44. Excellent app **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2023 **What do you like best about ShiftCare?** I like that the software enable me to keep everything in one place. Client notes, team details, shift times and client details. Reports for timesheets. **What do you dislike about ShiftCare?** Least helpful is that the team can't alter their own shift if they need to. You can do that but at a higher prices subscription. **What problems is ShiftCare solving and how is that benefiting you?** It helps us to keep our team organised and to be able to alter shifts and let the team know without having to call them each time. We can keep acurate notes and mileage. **Official Response from Caoimhe Walsh:** > Hello! Thank you for your positive feedback! We're glad to hear that ShiftCare is helping you keep everything in one place and organise your team effectively. - [View ShiftCare pricing details and edition comparison](https://www.g2.com/products/shiftcare/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+09%3A51%3A18+-0500&secure%5Bsession_id%5D=33d7bdaa-7025-4586-a3b0-d5a04139de87&secure%5Btoken%5D=ef9f7a736cdc218a1a1f1be55239a204884e71a34a4d03d37fa3fdeacf90651b&format=llm_user) ## ShiftCare Integrations - [Intuit QuickBooks](https://www.g2.com/products/intuit-quickbooks/reviews) - [Paychex](https://www.g2.com/products/paychex/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Xero](https://www.g2.com/products/xero/reviews) ## ShiftCare Features **Administrative** - Time Tracking and Scheduling - Agency Management - Mobile App - Data Exchange **Value-Based Care** - Clinical Charting - Electronic Visit Verification (EVV) - Carer Coordination - Point of Care ## Top ShiftCare Alternatives - [AxisCare Home Care Software](https://www.g2.com/products/axiscare-home-care-software/reviews) - 4.7/5.0 (221 reviews) - [Therap Services](https://www.g2.com/products/therap-services/reviews) - 4.6/5.0 (219 reviews) - [WellSky Personal Care](https://www.g2.com/products/wellsky-personal-care/reviews) - 4.5/5.0 (140 reviews)