ShiftCare Reviews & Product Details

ShiftCare is a home care agency software that makes it easy to schedule work, collaborate with caregivers and upload important care documentation, giving you and your team more time for what matters most.

Seller

ShiftCare

Discussions

ShiftCare Community

Languages Supported

English

Product Description

ShiftCare is an easy-to-use home health agency software that gives teams and caregivers everything they need to manage scheduling, billing & invoicing, documents, and progress notes, all in one place. Also includes contact management, interaction tracking, EVV, lead management, and a mobile app for caregivers on the go. Streamline processes and cut back on admin time with ShiftCare so you can focus on providing a higher standard of care.

Overview by

Rob Scott

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

11 months

View More Pricing Information

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ShiftCare Integrations

(6)

Integration information sourced from real user reviews.

ShiftCare Media

ShiftCare Demo - ShiftCare Scheduling Dashboard

Organise and manage shifts. One simple dashboard gives you a complete overview of your caregivers’ availability, making it easy to assign the best people to clients.

ShiftCare Demo - Client Records Management

Store all important client information in one place and share instantly with your team.

ShiftCare Demo - Schedule Recurring Shifts

Schedule recurring shifts in a few clicks. Really flexible and customisable.

Client billing directly connected to Xero, MYOB and other accounting software.

Stay compliant at any time. Be alerted when a document is expiring.

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Jason S.

Owner

Mid-Market (51-1000 emp.)

11/11/2025

"Avoid the stupid decision I made"

0/5

What do you like best about ShiftCare?

The sales staff were very attentive throughout the pre-purchase phase. Review collected by and hosted on G2.com.

What do you dislike about ShiftCare?

The product failed to meet the main promises I was given, particularly regarding the so-called “public API.” The onboarding process felt awkward, communication throughout was unreliable, and after I made my payment, post-sale support seemed to disappear entirely. Review collected by and hosted on G2.com.

Sohan H.

Cyber Security Analyst

Small-Business (50 or fewer emp.)

12/3/2025

"Effortless Scheduling and Client Management Made Simple"

5/5

What do you like best about ShiftCare?

shiftcare is simple readable and makes scheduling and client management much easier Review collected by and hosted on G2.com.

What do you dislike about ShiftCare?

sometimes the app can be slow and a few features fell limited or could be more intuitive. Review collected by and hosted on G2.com.

Scott H.

Disability Support Worker

Small-Business (50 or fewer emp.)

5/18/2025

"ShiftCare Review"

5/5

What do you like best about ShiftCare?

ShiftCare has been great for keeping the client documents secure and easy to access for clients and staff. Scheduling is easy with a good amount of customisability, allowing me to add a good amount of detail to shifts for workers. ShiftCare linking to Xero has been great for streamlining invoicing, which has saved plenty of admin time. I have not had any issues using the app yet after over 12 months. I am confident that if there were any issues with the app or any of the software that it would be solved quickly. The customer service has been very responsive, efficient and the staff have been friendly, helpful and their service has been above and beyond. Review collected by and hosted on G2.com.

What do you dislike about ShiftCare?

The software has not always been easy to understand how to use. However, there are a lot of resources on the ShiftCare website and YouTube to help with understanding the function of the software. Customer service has also been very helpful. Review collected by and hosted on G2.com.

Response from Niamh Brennan of ShiftCare

edit

Thanks for the kind words Scott! We're thrilled ShiftCare's made scheduling, invoicing, and document access easier for you, and that support has been there when needed. We know some parts can take time to learn, so it's great to hear our resources helped. Appreciate you being with us!

Doug W.

Ai Trainer - Law (T2) Reviewer

Small-Business (50 or fewer emp.)

5/29/2025

"Shift Care features and benefits"

5/5

What do you like best about ShiftCare?

What I like the most about shift care is how it seamlessly assists with everything from rostering to client management Review collected by and hosted on G2.com.

What do you dislike about ShiftCare?

That it doesn’t have AI to help with drafting progress notes. Most of our staff use Chat GPT to draft the notes and then copy and paste it. They should have an AI feature to help with drafting the notes Review collected by and hosted on G2.com.

Response from Niamh Brennan of ShiftCare

edit

Thanks for your review Doug! We're so glad ShiftCare’s helping with rostering and client management.

Good news, we do have AI features to support progress note drafting! Just reach out to support@shiftcare.com and we’ll help you get it set up.

We also appreciate the feedback on forms and feature visibility, it’s on our radar. Thanks for helping us improve!

Nicki B.

CEO/Director

Small-Business (50 or fewer emp.)

6/10/2025

"Great for small business rostering employees"

4.5/5

What do you like best about ShiftCare?

I love the ease of my employees being able to see their shifts, clock in and out and add kilometres and case notes then and there Review collected by and hosted on G2.com.

What do you dislike about ShiftCare?

it is a little hard to learn all the integrations with payroll etc. ANd when you get say an invoice wrong, there is no way to amend, you have to void and redo, and this does not automatically send emails to plan managers/participants. Review collected by and hosted on G2.com.

Response from Niamh Brennan of ShiftCare

edit

Thanks for your review! We’re delighted to hear that ShiftCare makes it easy for your team to manage shifts, clock in/out, and record kilometres and case notes on the spot. We appreciate your feedback on payroll integrations and invoicing, it’s really helpful as we continue improving. Great to know ShiftCare is helping simplify rostering and invoicing for your business!

Daniel M.

Tech Industry Analyst

Small-Business (50 or fewer emp.)

10/1/2024

"Highly Effective Platform with Excellent Support and Room for UX Improvements"

4.5/5

What do you like best about ShiftCare?

ShiftCare won me over for various reasons:

1. Publicly disclosed pricing, with simple, logical licensing tiers. Much more affordable than competitors, especially for a very small business like ours.

2. Answered all my tricky questions live on their webinar

3. Extremely responsive, friendly, helpful customer service

4. Easy to adjust license seats up or down mid-way through a billing cycle, with credits applied instantly

5. Excellent integration with Xero

6. Semi-public roadmap with regular improvements and bug fixes

7. Heaps of guides, videos, and webinars (unlike competitors who almost ask you to sign an NDA just to see the software in action) Review collected by and hosted on G2.com.

What do you dislike about ShiftCare?

• No dedicated mobile admin app and a non-Responsive Design website makes it difficult to manage tasks on the go

• Certain UX issues - e.g. non-standard date picker, which doesn't allow keyboard input; limited flexibility in scheduling shifts (e.g. only 15- or 30-minute increments possible)

• Managing recurring shifts could be smoother – requires lots of clicking around

• Split shifts are confusing and don’t reflect as expected in the carer app or timesheets

• Other minor but noticeable issues: apostrophed contact name formatting errors <> Xero, lack of automatic syncing with Xero for staff details, and small UI bugs in the app Review collected by and hosted on G2.com.

What problems is ShiftCare solving and how is that benefiting you?

1. ShiftCare has significantly reduced the time spent on scheduling shifts, managing staff, and handling payroll. The integration with Xero allows for seamless invoicing, reducing manual errors and making payroll much faster and more accurate.

2. The ability to easily adjust license seats up and down, and assign shifts helps us manage an ever-changing team efficiently, without the need for complicated processes or external support.

3. ShiftCare’s platform allows us to keep clear records of shifts, notes, and communications, ensuring transparency and compliance and making it easier to manage staff and client interactions. It also helps with staff handover – crucial in an industry with such high turnover and casual employment.

These improvements have helped us reduce operational costs, minimise human errors, and free up more time to focus on delivering quality care. This has enabled us to scale more effectively while ensuring that administrative processes don’t become overwhelming, especially as the sole company director running the show. Review collected by and hosted on G2.com.

Response from Caoimhe Walsh of ShiftCare

edit

Hi Daniel, thank you for your review and feedback!

Verified User in Medical Practice

Small-Business (50 or fewer emp.)

5/4/2025

"Practical Features"

2.5/5

What do you like best about ShiftCare?

The best thing is intergration with external software such as xero or employment hero Review collected by and hosted on G2.com.

What do you dislike about ShiftCare?

Initial set-up and on-boarding needs to be more customised and thourough Review collected by and hosted on G2.com.

Response from Niamh Brennan of ShiftCare

edit

Thanks for your review! We're glad the Xero and Employment Hero integrations are making things easier for you, and great to hear the NDIA upload process is working well. We appreciate your feedback on onboarding and are always working to make it more tailored and supportive.

Verified User in Mental Health Care

Small-Business (50 or fewer emp.)

6/9/2025

"Efficient Way to Perform Tasks"

4.5/5

What do you like best about ShiftCare?

It's helpful to be able to complete a whole bunch of tasks using one app, such as scheduling, approving timesheets, and storing staff and client's data! Review collected by and hosted on G2.com.

What do you dislike about ShiftCare?

At times, it takes a long time for someone to respond back to your message on the chat feature! Review collected by and hosted on G2.com.

Response from Niamh Brennan of ShiftCare

edit

Thanks for your review! We’re so glad ShiftCare helps streamline scheduling, timesheets, and client management for your team. We’ll keep working on making support even more responsive so you always get the help you need. Great to hear ShiftCare is helping your business run smoothly!

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

6/3/2025

"Useful-glad we made the switch"

4/5

What do you like best about ShiftCare?

The ability to put in forms and documentation! Review collected by and hosted on G2.com.

What do you dislike about ShiftCare?

It’s not always super user friendly. For example, can’t see the full schedule on the app. there’s also lots of different viewing options that seem to be somewhat hidden Review collected by and hosted on G2.com.

Response from Niamh Brennan of ShiftCare

edit

Thanks for the review! We're so glad you're finding value in the forms and documentation features, and loving the move away from paper. We hear you on the app experience and visibility options, and we’re always working to make things clearer and more user-friendly.