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ECP

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56 reviews
  • 4 profiles
  • 3 categories
Average star rating
4.8
Serving customers since
2004

Profile Name

Star Rating

51
2
2
1
0

ECP Reviews

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Profile Name
Star Rating
51
2
2
1
0
Molly R.
MR
Molly R.
Director of Clinical Operations @ Cedarhurst Senior Living | Operations Management, Team Leadership
08/31/2026
Validated Reviewer
Review source: Organic

Streamlined Workflows with Outstanding Support

|ECP
I really like ECP's customer support team. They've been exceptional and better than any other support I've experienced before. They are responsive, knowledgeable, and genuinely committed to helping. It feels like there are real people who care about the customer's experience. Additionally, I appreciate the product development team's honesty in communicating what's on the roadmap and their aid in finding temporary solutions until enhancements are made. The initial setup was easy because they provided on-site support to our managers, which really helped.
KIMBERLY  W.
KW
KIMBERLY W.
07/30/2025
Validated Reviewer
Verified Current User
Review source: Organic

New to the healthcare field

|ECP
The CRM module with the amount of data you are able to collect at onset
Spencer C.
SC
Spencer C.
04/26/2025
Validated Reviewer
Verified Current User
Review source: Organic

Successful EMAR transition

|ECP
ECP is very user friendly for both staff, administrators, and HR. Our implementation process had its troubles but I received awesome support. Our implementation Specialist, Nick Munden gave quick responses, had amazing attention to detail, and really went above and beyond in several ways. We use ECP daily for all of our EMAR needs. ECP has tons of features that really allow you to customize it to fit your community's needs. When we switched to ECP getting everyone familiar with a new system took some training but overall the integration process was not too labor-intensive. Our staff were able to catch on quickly to this.

About

Contact

HQ Location:
East Troy, WI

Social

@ExtendedCarePro

What is ECP?

ECP (Extended Care Professional) is the easiest to use, all-in-one software platform purpose-built for assisted living and senior living communities. ECP brings together eMAR, EHR, CRM, Move-Ins, Billing, and Business Intelligence in a single connected system so data entered in sales flows into clinical, and clinical flows into billing, with no duplicate entry. Unlike systems adapted from hospitals or skilled nursing facilities, ECP is designed around how assisted living actually operates. The platform serves frontline care staff, directors of nursing, executive directors, and multi-community operators, from single-site communities to large enterprise portfolios, across 8,500+ communities in all 50 states. Key capabilities include pharmacy-initiated eMAR with 850+ pharmacy integrations, care plan and documentation workflows built for assisted living compliance, a senior living-specific CRM, digital move-in and admissions management, and automated billing charge capture. ECP also offers AI-powered medication safety tools. 100% US-based support. Cloud-based. No local installation required.

Details

Year Founded
2004
Website
www.ecp123.com