# Best AI Agents For Business Operations with Social Media Capabilities

## How Many AI Agents For Business Operations Products Does G2 Track?

**Total Products under this Category:** 1,593

### Category Stats (Aug 2026)

- **Average Rating:** 4.58/5 (↓0.02 vs Jul 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** MyOperator (+7.61%) - Among all products in this category, MyOperator recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank AI Agents For Business Operations Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 173,800+ Authentic Reviews
- 1,593+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for AI Agents For Business Operations
 ![G2 Grid® for AI Agents For Business Operations plotting products by satisfaction and market presence](https://www.g2.com/categories/ai-agents-for-business-operations/grids.png?focus%5B%5D=82623&focus%5B%5D=1594735&focus%5B%5D=1371397&focus%5B%5D=25675&focus%5B%5D=1408919&focus%5B%5D=90225&focus%5B%5D=1386425&focus%5B%5D=39215)

Highlighted products: Notion, Microsoft Copilot, Retell AI, ClickUp, ServiceNow AI Agents, Qualified, Synthflow, and SOCi.

Underlying data: [Grid® JSON](https://www.g2.com/categories/ai-agents-for-business-operations/grids.json?focus%5B%5D=notion&focus%5B%5D=microsoft-microsoft-copilot&focus%5B%5D=retell-ai&focus%5B%5D=clickup&focus%5B%5D=servicenow-ai-agents&focus%5B%5D=qualified&focus%5B%5D=synthflow&focus%5B%5D=soci)

**Sponsored**

### Workvivo

Workvivo HQ gives Comms, HR, and IT teams an AI-powered employee experience no traditional intranet can match. With HQ Agent helping every employee find trusted answers and take action in seconds, and Seer turning employee feedback and sentiment into actionable intelligence, Workvivo is the missing link in your AI transformation strategy, driving adoption by making AI useful, accessible, and engaging for every employee. HQ Agent brings conversational and agentic AI into the daily flow of work. Employees can ask questions in natural language, receive concise answers grounded in trusted company sources, search across connected workplace content, and complete everyday tasks without navigating multiple systems. AI-powered summaries, enterprise search, federated knowledge, third-party data connections, and governance controls help organizations make workplace AI useful, secure, and accessible to every employee. AI is also embedded across internal communications and employee engagement. AI Compose helps teams create, personalize, translate, and optimize content, while Catch Me Up gives employees fast, relevant summaries of important updates. AI Podcasts and automated Employee Journeys help organizations deliver more engaging communications and guide employees through key moments such as onboarding, role changes, and promotions. Seer uses AI to transform employee listening into action. It brings together surveys, sentiment analysis, AI-powered comment analysis, engagement data, benchmarking, and workforce insights so leaders can understand what employees need, identify emerging issues, and respond faster. This connects employee voice directly to better communication, engagement, and business decisions. Built for frontline, hybrid, remote, and desk-based workforces, Workvivo acts as the AI-powered digital front door to work. Employees can access company news, conversations, recognition, documents, knowledge, workplace services, and essential tools through one intuitive experience across mobile, desktop, and digital signage—helping organizations drive AI adoption across the entire workforce, not just desk-based teams. Workvivo integrates with the technology organizations already use, including Microsoft 365, Google Workspace, Zoom, Workday, ServiceNow, Salesforce, SAP, Slack, Jira, Okta, and leading HRIS platforms. Trusted by global organizations including Amazon, Ryanair, Bupa, White Castle, and Motherson, Workvivo by Zoom is recognized by customers and industry analysts as a leader in employee engagement, intranet, and internal communications.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=2437&secure%5Bchosen_at%5D=2026-08-07T04%3A34%3A10Z&secure%5Bdisplayable_resource_id%5D=2437&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=2437&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=116295&secure%5Bresource_id%5D=2437&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fai-agents-for-business-operations%2Ff%2Fsocial-media&secure%5Btoken%5D=8a1c1f733a3ed195cd741f707ffa634c99663f0b6668ae8cb9d8808821c99bfe&secure%5Burl%5D=https%3A%2F%2Fwww.workvivo.com%2Flp-hq-digital-workplace%2F%3Futm_source%3Dg2%26utm_medium%3Dpaid-social%26utm_campaign%3Dfy27_gl_paidsocial_g2_wv+hq_clicks_ppc_oisin&secure%5Burl_type%5D=custom_url)

### [Kore.AI](https://www.g2.com/products/kore-ai/reviews)

Kore.ai, a global leader in enterprise AI, helps organizations transform customer experience and workplace productivity through governed, secure AI built to scale. The AI-native Kore.ai Agent Platform and prebuilt agentic solutions let enterprises design, deploy, and govern multi-agent systems across customer service, workplace productivity, and industry use cases. Its Agent Blueprint Language (ABL) helps teams build and orchestrate agents, while Arch AI and Kore.ai's dual-brain architecture keep agents accurate and auditable at scale. Built on an open, model-agnostic foundation, the platform lets enterprises choose their AI models, cloud, and enterprise systems — no lock-in required. Trusted by more than 500 Global 2000 organizations, Kore.ai holds a deep AI patent portfolio and is recognized as a leader by Gartner, Forrester and others. Headquartered in Silicon Valley, Kore.ai serves customers worldwide through a global network of offices and partners. Learn more at www.kore.ai.

**Average Rating:** 4.6/5.0

**Total Reviews:** 401

#### How Do G2 Users Rate Kore.AI?

- **Personalization:** 9.0/10 (Category avg: 8.8/10)
- **Natural Language Understanding (NLU):** 9.2/10 (Category avg: 8.8/10)
- **Route To Human:** 9.0/10 (Category avg: 8.8/10)
- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.2/10)

#### Who Is the Company Behind Kore.AI?

- **Seller:** [Kore.ai](https://www.g2.com/sellers/kore-ai-87d44a58-d726-4ac9-9dc4-290730d220bc)
- **Company Website:** kore.ai
- **Year Founded:** 2013
- **HQ Location:** Orlando, FL
- **Twitter:** @koredotai  
5,659 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=49ee154fdf979f32c6710d47feaa216b6ddabff52d4fdfd36940b452c07f5750&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3602865%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,275 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, Associate
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 41% Large, 30% Small

#### What Do G2 Reviewers Say About Kore.AI?

_AI-generated summary from verified user reviews_

##### Pros

- Users find the **ease of use** in Kore.ai undeniable, with effortless configurations and seamless third-party integrations.
- Users admire the **user-friendly UI and effortless configuration** , making bot development straightforward and enjoyable.
- Users appreciate the **simplicity and user-friendliness** of Kore.AI for creating chatbots effectively and efficiently.
- Users appreciate the **effortless integrations** of Kore.AI, enhancing their experience with seamless third-party API connectivity.
- Users appreciate the **seamless integrations** in Kore.AI, making it easy to connect with various systems effortlessly.

##### Cons

- Users find the **learning curve steep** , particularly for those seeking simplicity and ease of use in Kore.AI.
- Users experience **usage limitations** in Kore.AI, struggling with data interaction and batch testing constraints.
- Users experience **slow performance** with Kore.AI, including lags, loading issues, and server problems that hinder usability.
- Users experience **slow loading times** with Kore.ai applications, causing frustration during updates and usability challenges.
- Users experience frequent **software bugs** that lead to glitches and performance issues on the Kore.AI platform.

#### What Are Recent G2 Reviews of Kore.AI?

**["Intuitive, User-Friendly Platform for Building Scalable Virtual Assistants"](https://www.g2.com/survey_responses/kore-ai-review-13171381)**

**Rating:** 4.5/5.0 stars

_— Emmanuel L._

[Read full review](https://www.g2.com/survey_responses/kore-ai-review-13171381)

**["Comprehensive Conversational AI Platform with Great Flexibility"](https://www.g2.com/survey_responses/kore-ai-review-11531124)**

**Rating:** 4.5/5.0 stars

_— Uppala A._

[Read full review](https://www.g2.com/survey_responses/kore-ai-review-11531124)

### [Engagely](https://www.g2.com/es/products/engagely/reviews)

engagely.ai es una plataforma de compromiso con el cliente conversacional galardonada, reconocida por el Economic Times como la mejor marca tecnológica en el ámbito de la toma de decisiones cognitivas. La plataforma de IA conversacional multilingüe es una combinación de inteligencia artificial y humana que está ayudando a las empresas a crear experiencias excepcionales para los clientes. Con un conocimiento robusto específico de dominio y modelos de IA de la industria, engagely ayuda a automatizar el compromiso con el cliente con sus productos y servicios de siguiente nivel para ofrecer una experiencia al cliente increíble. Con su motor de acción-intención único, engagely es una plataforma transformadora impulsada por IA que construye chatbots conversacionales sin necesidad de codificación. La plataforma omnicanal líder en IA es capaz de impulsar un compromiso superior con el cliente a través de más de 35 canales en más de 120 idiomas globales con sus chatbots conversacionales proactivos, bots de voz y bots de correo electrónico. Presente en más de 4 países I Con la confianza de más de 150 clientes I Sirviendo a más de 10 industrias

**Average Rating:** 4.3/5.0

**Total Reviews:** 19

#### How Do G2 Users Rate Engagely?

- **Personalización:** 6.7/10 (Category avg: 8.8/10)
- **Comprensión del lenguaje natural (NLU):** 8.3/10 (Category avg: 8.8/10)
- **Ruta a los humanos:** 10.0/10 (Category avg: 8.8/10)
- **¿Ha sido the product un buen socio para hacer negocios?:** 9.0/10 (Category avg: 9.2/10)

#### Who Is the Company Behind Engagely?

- **Vendedor:** [Engagely.ai](https://www.g2.com/es/sellers/engagely-ai)
- **Año de fundación:** 2012
- **Ubicación de la sede:** Watford
- **Twitter:** @engagelyai  
56 seguidores en Twitter
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=16a9e8fea9d2c924bd7baea01f15dcc71858166e42732e5e3309fb12575a4923&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fengagelyai%2F&secure%5Burl_type%5D=linkedin_company_website)  
74 empleados en LinkedIn®

#### Who Uses This Product?

- **Company Size:** 37% Small, 32% Medium

#### What Do G2 Reviewers Say About Engagely?

_AI-generated summary from verified user reviews_

##### Pros

- Los usuarios aprecian la **facilidad de uso** de Engagely, lo que permite una gestión rápida de contenido y actualizaciones eficientes de material de formación.
- Los usuarios valoran la **eficiencia** de Engagely, destacando respuestas rápidas y una fácil gestión de contenido para materiales de formación.
- Los usuarios encuentran que la **facilidad de uso y gestión de contenido** de Engagely mejora respuestas más inteligentes y rápidas para los usuarios finales.
- Los usuarios valoran la **base de conocimientos fácil de usar** de Engagely, que facilita la gestión eficiente de contenido y respuestas rápidas.
- Los usuarios aprecian las **respuestas inteligentes y rápidas** proporcionadas por Engagely, mejorando su experiencia general sin esfuerzo.

#### What Are Recent G2 Reviews of Engagely?

**["Fácil de usar y gestionar los contenidos de la base de conocimientos."](https://www.g2.com/es/survey_responses/engagely-review-8837681)**

**Rating:** 4.5/5.0 stars

_— Narayanmoorthy R._

[Read full review](https://www.g2.com/es/survey_responses/engagely-review-8837681)

**["Plataforma de IA conversacional futurista para un excelente soporte al cliente."](https://www.g2.com/es/survey_responses/engagely-review-5366148)**

**Rating:** 5.0/5.0 stars

_— Vivek V._

[Read full review](https://www.g2.com/es/survey_responses/engagely-review-5366148)

#### What Are G2 Users Discussing About Engagely?

- [¿Para qué se utiliza Engagely.ai?](https://www.g2.com/es/discussions/what-is-engagely-ai-used-for)

### [Floatbot](https://www.g2.com/products/floatbot/reviews)

Floatbot.AI is a Multi-Modal Conversational AI (Voice first) + Co-Pilot Platform designed to supercharge operations in Insurance, Collections, Lending, Banking, and BPOs. From redefining customer engagement, streamlining processes to empowering agents and employees, we are your partner in driving smarter, faster and impactful business interactions.

**Average Rating:** 4.3/5.0

**Total Reviews:** 12

#### How Do G2 Users Rate Floatbot?

- **Personalization:** 7.5/10 (Category avg: 8.8/10)
- **Natural Language Understanding (NLU):** 7.5/10 (Category avg: 8.8/10)
- **Route To Human:** 8.3/10 (Category avg: 8.8/10)
- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.2/10)

#### Who Is the Company Behind Floatbot?

- **Seller:** [Floatbot](https://www.g2.com/sellers/floatbot)
- **Year Founded:** 2020
- **HQ Location:** Milpitas , California
- **Twitter:** @floatbot  
1,764 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=773ef60012770d9c46c8f55d38c3e2796f058f76cbf4eca1cbd321d47b947563&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffloatbot%2F&secure%5Burl_type%5D=linkedin_company_website)  
58 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 58% Small, 42% Medium

#### What Do G2 Reviewers Say About Floatbot?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise Floatbot for its **ease of use** , highlighting its intuitive interface and seamless implementation.
- Users commend the **easy implementation** of Floatbot, appreciating its seamless and quick deployment across channels.
- Users love FloatBot's **intuitive and user-friendly interface** , making setup and management effortless for all team members.
- Users value FloatBot's **intuitive and user-friendly interface** , which simplifies campaign management for team members of all skill levels.
- Users appreciate the **24/7 support** from Floatbot, highlighting the team's readiness to assist at all times.

#### What Are Recent G2 Reviews of Floatbot?

**["Highly recommended for Conversational Automation"](https://www.g2.com/survey_responses/floatbot-review-7665643)**

**Rating:** 5.0/5.0 stars

_— Bhavik M._

[Read full review](https://www.g2.com/survey_responses/floatbot-review-7665643)

**["FloatBot: Revolutionizing Outbound Cold Calling - A Game Changer for Our Business!"](https://www.g2.com/survey_responses/floatbot-review-8088397)**

**Rating:** 5.0/5.0 stars

_— Danny R._

[Read full review](https://www.g2.com/survey_responses/floatbot-review-8088397)

### [Vozy](https://www.g2.com/products/vozy/reviews)

Vozy: Where Teams & AI Agents Resolve as One. Your AI bots are smart. Your team is skilled. So why does every customer still have to repeat themselves? Fragmented AI is broken AI. Silos kill efficiency. One-shot resolution becomes impossible. We fixed it. Vozy is the operating system where humans and AI agents work as a single unit. Same memory. Same playbook. Zero restarts. The math: +50% first-contact resolution. -98% operational cost vs. hiring. Enterprise-grade since 2018. One system. All your resolutions. As one.

**Average Rating:** 4.6/5.0

**Total Reviews:** 17

#### How Do G2 Users Rate Vozy?

- **Personalization:** 7.9/10 (Category avg: 8.8/10)
- **Natural Language Understanding (NLU):** 7.8/10 (Category avg: 8.8/10)
- **Route To Human:** 7.7/10 (Category avg: 8.8/10)
- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.2/10)

#### Who Is the Company Behind Vozy?

- **Seller:** [Vozy](https://www.g2.com/sellers/vozy)
- **Year Founded:** 2015
- **HQ Location:** Miami, Florida
- **Twitter:** @VozyEspanol  
154 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0ea93adc3426ecf433cbd238d6c2ab2f77d7f1c1d5473e3e07fcca758dec80d7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fvozy%2F&secure%5Burl_type%5D=linkedin_company_website)  
44 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Financial Services
- **Company Size:** 45% Medium, 45% Small

#### What Are Recent G2 Reviews of Vozy?

**["A voicebot that doesn't seem like a voicebot. Awesome!"](https://www.g2.com/survey_responses/vozy-review-5134925)**

**Rating:** 5.0/5.0 stars

_— Andres A._

[Read full review](https://www.g2.com/survey_responses/vozy-review-5134925)

**["With the voice assistant, we have managed to optimize management time, contact the debtors."](https://www.g2.com/survey_responses/vozy-review-5471761)**

**Rating:** 4.0/5.0 stars

_— Daniel P._

[Read full review](https://www.g2.com/survey_responses/vozy-review-5471761)

#### What Are G2 Users Discussing About Vozy?

- [What is Vozy used for?](https://www.g2.com/discussions/what-is-vozy-used-for)

### [Amelia](https://www.g2.com/es/products/amelia/reviews)

La plataforma Amelia de SoundHound AI es la plataforma completa de agentes de IA para constructores empresariales de todo tipo. Empresas líderes en sectores como la salud, servicios financieros, hospitalidad, comercio minorista y otros utilizan la plataforma Amelia para ofrecer experiencias excepcionales impulsadas por IA que impulsan el crecimiento empresarial. Ahora habilitados por nuestra tecnología de reconocimiento de voz patentada y el marco Agentic+, los agentes de IA de Amelia hablan, razonan y actúan, transformando la forma en que los clientes, empleados y pacientes interactúan con las marcas con las que trabajan y en las que confían cada día.

**Average Rating:** 4.4/5.0

**Total Reviews:** 8

#### How Do G2 Users Rate Amelia?

- **Personalización:** 8.7/10 (Category avg: 8.8/10)
- **Comprensión del lenguaje natural (NLU):** 8.0/10 (Category avg: 8.8/10)
- **Ruta a los humanos:** 8.6/10 (Category avg: 8.8/10)
- **¿Ha sido the product un buen socio para hacer negocios?:** 8.3/10 (Category avg: 9.2/10)

#### Who Is the Company Behind Amelia?

- **Vendedor:** [SoundHound](https://www.g2.com/es/sellers/soundhound)
- **Año de fundación:** 2005
- **Ubicación de la sede:** Santa Clara, California, United States
- **Twitter:** @SoundHound  
14,901 seguidores en Twitter
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f5640aed335260785f866c7c883c45392fdce817ae04c48eb3cc68f3baf30122&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsoundhound%2F&secure%5Burl_type%5D=linkedin_company_website)  
600 empleados en LinkedIn®
- **Propiedad:** NASDAQ: SOUN

#### Who Uses This Product?

- **Company Size:** 75% Medium, 25% Large

#### What Do G2 Reviewers Say About Amelia?

_AI-generated summary from verified user reviews_

##### Pros

- A los usuarios les encantan las **capacidades multilingües y la integración perfecta** de Amelia, mejorando la satisfacción del cliente y simplificando la implementación en todas las plataformas.
- Los usuarios aprecian los **análisis e insights en tiempo real** proporcionados por Amelia, mejorando significativamente su experiencia conversacional.
- Los usuarios aprecian la **interfaz de gestión de llamadas confiable y fluida** de Amelia, mejorando la comunicación del equipo y la eficiencia del seguimiento.
- Los usuarios valoran la **innovadora comprensión del lenguaje natural** de Amelia, mejorando las interacciones de los usuarios en diversas aplicaciones empresariales.
- Los usuarios valoran el **soporte de integración sin problemas** que ofrece Amelia, mejorando su versatilidad en diversas plataformas y casos de uso.

##### Cons

- Los usuarios encuentran que el **panel de análisis carece** de personalización y perspectivas, complicando su experiencia con Amelia.
- Los usuarios encuentran que la **configuración difícil** de Amelia consume mucho tiempo, especialmente para tareas especializadas y personalización de análisis.
- Los usuarios experimentan **fallos frecuentes** y encuentran desafiante diseñar conversaciones con capacidades de IA limitadas.
- Los usuarios están frustrados por las **capacidades limitadas de IA** de Amelia, señalando fallos frecuentes y un rendimiento inadecuado de PNL.
- Los usuarios encuentran que la **personalización limitada** del panel de análisis de Amelia restringe su capacidad para obtener conocimientos más profundos.

#### What Are Recent G2 Reviews of Amelia?

**["Asistente Virtual Confiable con Impresionante IA Conversacional"](https://www.g2.com/es/survey_responses/amelia-review-11018914)**

**Rating:** 5.0/5.0 stars

_— Krunal C._

[Read full review](https://www.g2.com/es/survey_responses/amelia-review-11018914)

**["Amelia hace que las preguntas del perfil de trabajo sean fáciles"](https://www.g2.com/es/survey_responses/amelia-review-12669272)**

**Rating:** 5.0/5.0 stars

_— Thabakazi N._

[Read full review](https://www.g2.com/es/survey_responses/amelia-review-12669272)

#### What Are G2 Users Discussing About Amelia?

- [What is Amelia used for?](https://www.g2.com/es/discussions/what-is-amelia-used-for)

### [Ada](https://www.g2.com/products/ada-support-inc-ada/reviews)

Ada is the Agentic Customer Experience (ACX) company that helps organizations build, manage, optimize, and scale AI agents for customer service, with more than 550 AI agents deployed globally. Ada's core differentiator is the ACX Operating Model: the only approach in the category that pairs an enterprise AI platform with structured methodology and expert guidance. The logic behind it is direct: the best customer experiences come from businesses that own and operate their AI agents, not ones that depend on vendors to run them. The companies that own their AI capability are the ones that compound value. Ada's job is to help them get there. Ada delivers that ownership through three components: - ACX Platform: AI agent management across every channel and language, no engineering dependency required - ACX Practice: A structured methodology for building, governing, and scaling an ACX program - ACX Experts: Who work alongside internal teams to build lasting AI fluency The ACX Platform is designed with these core components: - Reasoning Engine™: An unified intelligence layer that powers the AI agent across all CX channels using shared customer context, business logic, and configurable policies, with built-in accuracy and safety controls. Consistent experience meets reduced overhead. - Conversation Hub: Deploy an AI agent across voice, messaging, email, and custom channels in 60+ languages, with structured handoff to human agents when escalation is needed. - Performance Center: Tools for building, testing, and optimizing AI agent behavior, including Playbooks for complex multi-step workflows (refunds, rebookings, authentication), Coaching for continuous improvement, and Simulations for safe pre-launch testing. Tracks resolution rate, CSAT, NPS, and custom KPIs. - Developer Toolkit: Pre-built connectors for Salesforce, Zendesk, and ServiceNow, plus APIs, SDKs, and an MCP Server for managing the AI agent from tools like Claude or ChatGPT. - Enterprise-grade security: SOC 2 Type II, GDPR, HIPAA, PCI DSS, and AIUC-1 certified, with Zero Data Retention and regional data residency. Ada was the first ACX platform to have achieved AIUC-1 certification, the world's first AI safety standard specifically designed for customer service agents—and Ada helped write it. Proven customer outcomes include: - IPSY (ecommerce) achieved 943% ROI on its AI investment within four months of using Ada's ACX platform alongside a 63% improvement in automated resolution rate and a 41% improvement in CSAT. - Endy (retail) achieved an 85% automated resolution rate during a major national promotion and 75% CSAT during their warehouse sale. - eSky Group (travel) saw a 17-point increase in automated resolution in four months, a 19-point CSAT jump, and 200% ROI—running three brands across 50+ markets with one team on one platform. - Blackhawk Network (fintech) transformed into a mature ACX operation, automatically resolving ~50% of all incoming inquiries across brands and channels, and upskilling frontline agents with plans to expand AI across the entire enterprise. Ada is built for enterprise organizations with high-volume support operations across industries including financial services, telecommunications, retail and ecommerce, travel, insurance, and technology.

**Average Rating:** 4.6/5.0

**Total Reviews:** 171

#### How Do G2 Users Rate Ada?

- **Personalization:** 8.2/10 (Category avg: 8.8/10)
- **Natural Language Understanding (NLU):** 8.1/10 (Category avg: 8.8/10)
- **Route To Human:** 8.5/10 (Category avg: 8.8/10)
- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.2/10)

#### Who Is the Company Behind Ada?

- **Seller:** [ADA SUPPORT, INC.](https://www.g2.com/sellers/ada-support-inc)
- **Company Website:** ada.cx
- **Year Founded:** 2016
- **HQ Location:** Toronto, Ontario
- **Twitter:** @ada\_cx  
1,943 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ad2ec3d1c757d214ada85e31783b3d8ee10f12549c4e3641bf8c1ba7169eaa39&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F16194366%2F&secure%5Burl_type%5D=linkedin_company_website)  
775 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Financial Services, Telecommunications
- **Company Size:** 62% Medium, 20% Small

#### What Do G2 Reviewers Say About Ada?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Ada to be **extremely user-friendly** , facilitating seamless integration and efficient handling of customer support tasks.
- Users find Ada to be **incredibly valuable** as an efficient first line of customer support, enhancing operational productivity.
- Users value the **excellent customer support** of Ada, appreciating the always available assistance and easy integration.
- Users enjoy Ada for its **ease of use and powerful integrations** , enhancing productivity and support capabilities.
- Users highlight the **easy setup** of Ada, enabling seamless initial configuration and user-friendly support throughout.

##### Cons

- Users report several **usability issues** with Ada, noting difficulties in navigating playbooks and limited interactive features.
- Users struggle with **integration issues** in Ada, facing conflicting data and limitations with external platforms like Zendesk and Kustomer.
- Users are disappointed with Ada's **missing features** , limiting customization and integration capabilities for a better user experience.
- Users experience **usage limitations** with Ada, affecting dynamic workflows and automation in customer interactions.
- Users find Ada's platform has **limitations in automation and integration** , making complex workflows challenging and time-consuming.

#### What Are Recent G2 Reviews of Ada?

**["Enhancing Customer Support with Powerful Integrations"](https://www.g2.com/survey_responses/ada-review-12382752)**

**Rating:** 4.5/5.0 stars

_— Victor W._

[Read full review](https://www.g2.com/survey_responses/ada-review-12382752)

**["Ada’s Seamless Onboarding, Powerful Playbooks, and Rock-Solid Reliability"](https://www.g2.com/survey_responses/ada-review-12893288)**

**Rating:** 5.0/5.0 stars

_— Danielle G._

[Read full review](https://www.g2.com/survey_responses/ada-review-12893288)

#### What Are G2 Users Discussing About Ada?

- [Is Ada hard to learn?](https://www.g2.com/discussions/is-ada-hard-to-learn)
- [Is Ada a programming language?](https://www.g2.com/discussions/is-ada-a-programming-language)
- [Is Ada used today?](https://www.g2.com/discussions/is-ada-used-today)
- [What is Ada used for?](https://www.g2.com/discussions/what-is-ada-used-for) - 1 comment

### [Cognigy.AI](https://www.g2.com/products/cognigy-ai/reviews)

NiCE Cognigy is revolutionizing the customer service industry by providing the most cutting-edge AI workforce on the market. Its award-winning solution empowers businesses to deliver exceptional customer service that is instant, personalized, in any language, and on any channel. Through the perfect combination of Generative and Conversational AI, NiCE Cognigy’s AI Agents are shaping the future of customer service, increasing customer satisfaction, and supporting employees in real-time.  Built on the foundation of the world’s leading Conversational AI platform, NiCE Cognigy's AI Agents provide next-gen customer service, absorb your enterprise knowledge, and come fully equipped with intelligent IVR, smart self-service, and agent assist. Supplied with dozens of pretrained skills, they work seamlessly with existing enterprise systems, learn from your human agents, and give them superpowers.  Over 1000 brands worldwide trust NiCE Cognigy and its vast partner network to create AI customer service agents for their business. NiCE Cognigy's worldwide customer portfolio includes Bosch, Frontier Airlines, Lufthansa Group, Mercedes-Benz, and Toyota.   

**Average Rating:** 4.6/5.0

**Total Reviews:** 12

#### How Do G2 Users Rate Cognigy.AI?

- **Personalization:** 9.7/10 (Category avg: 8.8/10)
- **Natural Language Understanding (NLU):** 9.7/10 (Category avg: 8.8/10)
- **Route To Human:** 9.7/10 (Category avg: 8.8/10)
- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.2/10)

#### Who Is the Company Behind Cognigy.AI?

- **Seller:** [Cognigy.AI](https://www.g2.com/sellers/cognigy-ai)
- **Year Founded:** 2016
- **HQ Location:** Düsseldorf, North Rhine-Westphalia
- **Twitter:** @cognigy  
927 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=763318d39f994e8b620c324b1da765a9a893f19e291a8c37c4a1d9668af61d63&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcognigy%2F&secure%5Burl_type%5D=linkedin_company_website)  
332 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services
- **Company Size:** 38% Large, 31% Medium

#### What Do G2 Reviewers Say About Cognigy.AI?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Cognigy.AI, enabling effortless creation of chatbots with various tools.
- Users praise the **ease of use and versatility** of Cognigy.AI, facilitating quick and effective chatbot development.
- Users appreciate the **efficiency** of Cognigy.AI, as it saves time and simplifies building solutions without coding.
- Users appreciate the **abundance of easy-to-use features** in Cognigy.AI, enhancing both customer and agent experiences.
- Users appreciate the **powerful analytics** capabilities of Cognigy.AI, enhancing customer and agent experiences effectively.

##### Cons

- Users note the **limited analytical possibilities** and fewer advanced chat flow options in Cognigy.AI, impacting workflow efficiency.
- Users report **limited analytical possibilities** in Cognigy.AI, resulting in fewer options for advanced chat flow design.
- Users face **limited analytical possibilities** and fewer options for advanced chat flow, impacting their overall experience.
- Users appreciate Cognigy.AI, but note its **limited support for complex workflows** as a drawback.
- Users face **data analytics issues** that limit advanced chat flow capabilities in Cognigy.AI.

#### What Are Recent G2 Reviews of Cognigy.AI?

**["Amazing, very advance conversational Ai and very easy to use"](https://www.g2.com/survey_responses/cognigy-ai-review-9178277)**

**Rating:** 4.0/5.0 stars

_— Prabal K._

[Read full review](https://www.g2.com/survey_responses/cognigy-ai-review-9178277)

**["Affordable and convenient"](https://www.g2.com/survey_responses/cognigy-ai-review-10268964)**

**Rating:** 4.0/5.0 stars

_— Richa B._

[Read full review](https://www.g2.com/survey_responses/cognigy-ai-review-10268964)

#### What Are G2 Users Discussing About Cognigy.AI?

- [What is Cognigy.AI used for?](https://www.g2.com/discussions/what-is-cognigy-ai-used-for)

### [Haptik](https://www.g2.com/products/haptik/reviews)

Haptik helps brands acquire, convert, engage and delight users with AI-driven, personalized, conversational experiences across 20 channels and 100+ languages. With the vision of creating the most compelling conversational commerce platform of the 21st century, Haptik’s Conversational Commerce platform enables brands to design delightful experiences that improve conversion rates across every stage of their customer’s journey. Haptik’s leading clients and partners include KFC, Whirlpool, Starhub, HP, Reliance Jio, CEAT, Disney Hotstar, OLA, and Zurich Insurance among others. The company has been featured as a Category Leader across many platforms including Gartner, G2, Opus Research & more.

**Average Rating:** 4.5/5.0

**Total Reviews:** 164

#### How Do G2 Users Rate Haptik?

- **Personalization:** 8.4/10 (Category avg: 8.8/10)
- **Natural Language Understanding (NLU):** 8.2/10 (Category avg: 8.8/10)
- **Route To Human:** 8.3/10 (Category avg: 8.8/10)
- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.2/10)

#### Who Is the Company Behind Haptik?

- **Seller:** [Haptik](https://www.g2.com/sellers/haptik)
- **Year Founded:** 2013
- **HQ Location:** New York, US
- **Twitter:** @haptik  
5,970 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9850b7887d231c0d1cea07e39676b6bb9388d2b4d2b9ae7cc7a20f468add33c9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhaptik-inc%2F&secure%5Burl_type%5D=linkedin_company_website)  
309 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Product Manager
- **Top Industries:** Financial Services, Insurance
- **Company Size:** 50% Medium, 29% Large

#### What Do G2 Reviewers Say About Haptik?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Haptik's **ease of use** remarkable, with seamless integration and quick setup on any device.
- Users find Haptik to be incredibly **helpful** , providing instant replies and a seamless user experience.
- Users appreciate the **customizable and scalable solutions** from Haptik, facilitating tailored experiences for diverse customer needs.
- Users commend the **responsive and knowledgeable Customer Support** of Haptik, enhancing user experience and support efficiency.
- Users highlight the **efficiency** of Haptik's chatbot and automation, enhancing customer interactions and scaling businesses effectively.

##### Cons

- Users find the **lack of features** in Haptik limits its effectiveness, hoping for future enhancements and innovations.
- Users experience **AI limitations** as chatbots provide outdated information, leading to dissatisfaction compared to earlier agent interactions.
- Users find Haptik has **limited features** , noting the need for improvements and additional options for enhanced functionality.
- Users find the **complexity of implementation** and slow support detrimental to an efficient experience with Haptik.
- Users experience **delayed response times** from Haptik, impacting their overall customer service experience and efficiency.

#### What Are Recent G2 Reviews of Haptik?

**["Excellent Support and Lightning-Fast Responses"](https://www.g2.com/survey_responses/haptik-review-13197589)**

**Rating:** 5.0/5.0 stars

_— Verified User in Financial Services_

[Read full review](https://www.g2.com/survey_responses/haptik-review-13197589)

**["Customer Support"](https://www.g2.com/survey_responses/haptik-review-11459884)**

**Rating:** 5.0/5.0 stars

_— Kishore K._

[Read full review](https://www.g2.com/survey_responses/haptik-review-11459884)

#### What Are G2 Users Discussing About Haptik?

- [What is Haptik used for?](https://www.g2.com/discussions/what-is-haptik-used-for)

### [Kenyt](https://www.g2.com/products/kenyt/reviews)

Kenyt.AI offers both managed and self-serve AI Assistants to improve customer engagement across marketing, sales and support. Working with over 1000+ customers across verticals like Real Estate, Hospitals & Healthcare, Education, eCommerce and Restaurants - Kenyt.AI is a 5-year-old company in the conversational AI space. With over a million messages being exchanged on its chatbots every month, Kenyt.AI has built reliable conversational flows that can capture up to 3X more leads from the existing marketing activities and improve sales conversions by up to 50%. Kenyt.AI also offers a self-serve option for customers looking to build chatbots on their own with extensive training material and an easy to use dashboard that can help you get running in under 3 minutes.

**Average Rating:** 4.6/5.0

**Total Reviews:** 12

#### How Do G2 Users Rate Kenyt?

- **Personalization:** 9.5/10 (Category avg: 8.8/10)
- **Natural Language Understanding (NLU):** 9.7/10 (Category avg: 8.8/10)
- **Route To Human:** 9.2/10 (Category avg: 8.8/10)
- **Has the product been a good partner in doing business?:** 7.5/10 (Category avg: 9.2/10)

#### Who Is the Company Behind Kenyt?

- **Seller:** [Kenyt Technologies](https://www.g2.com/sellers/kenyt-technologies)
- **Year Founded:** 2017
- **HQ Location:** Hyderabad, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=84b67e1048f101d7c6047351951f53eb36519f065fdc44b0a0876f585436d8eb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkenytai&secure%5Burl_type%5D=linkedin_company_website)  
47 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 58% Medium, 33% Small

#### What Do G2 Reviewers Say About Kenyt?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend Kenyt's **exceptional customer support** , highlighting quick response times and outstanding service quality.
- Users commend Kenyt for its **exceptional efficiency** , streamlining HR tasks and improving overall business processes.
- Users value the **outstanding integration capabilities** of Kenyt, enhancing business flexibility and efficiency for growth.
- Users value the **business growth capabilities** of Kenyt, enhancing market reach and improving lead generation strategies.
- Users praise the **customization and flexibility** of Kenyt, making it an outstanding tool for business growth.

##### Cons

- Users are disappointed by the **limited analytics** provided by Kenyt, lacking essential Google integrations for effective marketing.
- Users are disappointed by the lack of **Google integration and collaboration analytics** features in Kenyt.
- Users find the **limited features** of Kenyt lacking essential Google integration and analytics capabilities.
- Users experience **slow loading** , causing frustration and delays when using the Kenyt product.

#### What Are Recent G2 Reviews of Kenyt?

**["Best software for engagement and quick chats"](https://www.g2.com/survey_responses/kenyt-review-11460243)**

**Rating:** 5.0/5.0 stars

_— Aaron J._

[Read full review](https://www.g2.com/survey_responses/kenyt-review-11460243)

**["Impressive AI tool with various functioning"](https://www.g2.com/survey_responses/kenyt-review-9707998)**

**Rating:** 4.5/5.0 stars

_— Vrushti L._

[Read full review](https://www.g2.com/survey_responses/kenyt-review-9707998)

#### What Are G2 Users Discussing About Kenyt?

- [What is Kenyt used for?](https://www.g2.com/discussions/what-is-kenyt-used-for)

### [yellow.ai](https://www.g2.com/products/yellow-ai/reviews)

Yellow.ai empowers enterprises to create memorable customer conversations through our generative AI-powered customer service automation platform. Our vision is to drive toward the future of fully autonomous customer support that unlocks unparalleled efficiency and significantly reduces operational costs. Headquartered in San Mateo, Yellow.ai serves over 1100 enterprises, including Sony, Domino’s, Hyundai, Ferrellgas, Logitech, Waste Connections, Randstad, Tiket.com, Lulu Group International, Papa Johns, Volkswagen, ITC Ltd., and OYO, across 85+ countries in 135+ languages. Our platform is built on multi-LLM architecture and continuously trained on 16B+ conversations annually, enabling businesses to deliver elevated experiences and build lasting customer relationships. Founded in 2016 with offices across six countries, Yellow.ai has raised over $102 million from blue-chip investors.

**Average Rating:** 4.4/5.0

**Total Reviews:** 101

#### How Do G2 Users Rate yellow.ai?

- **Personalization:** 8.5/10 (Category avg: 8.8/10)
- **Natural Language Understanding (NLU):** 8.3/10 (Category avg: 8.8/10)
- **Route To Human:** 8.6/10 (Category avg: 8.8/10)
- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.2/10)

#### Who Is the Company Behind yellow.ai?

- **Seller:** [yellow.ai](https://www.g2.com/sellers/yellow-ai)
- **Year Founded:** 2016
- **HQ Location:** San Mateo, California
- **Twitter:** @yellowdotai  
1,550 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3f5f6468ac9875efa19e2e4362b36b3787815760ea673177559e1d85a525e585&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fyellowmessenger%2Fabout&secure%5Burl_type%5D=linkedin_company_website)  
850 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer
- **Top Industries:** Financial Services, Information Technology and Services
- **Company Size:** 38% Small, 33% Medium

#### What Do G2 Reviewers Say About yellow.ai?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **seamless Chatbot integrations** of yellow.ai, enhancing usability and support across multiple channels.
- Users appreciate the **multi-channel support and customization** of yellow.ai, enhancing their chatbot deployment experience.
- Users value the **easy-to-build chatbots** of yellow.ai, enhancing customer engagement with seamless integrations and 24/7 support.
- Users appreciate the **ease of use** of yellow.ai, thanks to its simple setup and seamless integration with platforms.
- Users appreciate the **seamless integration** capabilities of yellow.ai, enabling effortless chatbot deployment across various platforms.

##### Cons

- Users find the **steep learning curve** challenging, requiring significant time to master the platform effectively.
- Users note a significant **learning curve** when implementing Yellow.ai, particularly for those new to conversational AI technology.
- Users feel **AI limitations** hinder performance, needing better NLP and easier integrations for a smoother experience.
- Users find yellow.ai's platform **complex for newcomers** , needing significant technical knowledge for effective use and integrations.
- Users often face a **difficult implementation** process with Yellow.ai, struggling with integration and adaptation challenges.

#### What Are Recent G2 Reviews of yellow.ai?

**["Yellow.ai Chatbot Developement platform"](https://www.g2.com/survey_responses/yellow-ai-review-10477534)**

**Rating:** 5.0/5.0 stars

_— Adapa Chaitanya M._

[Read full review](https://www.g2.com/survey_responses/yellow-ai-review-10477534)

**["Much needed and detailed path to use the serivce"](https://www.g2.com/survey_responses/yellow-ai-review-4408849)**

**Rating:** 4.5/5.0 stars

_— AVANI S._

[Read full review](https://www.g2.com/survey_responses/yellow-ai-review-4408849)

#### What Are G2 Users Discussing About yellow.ai?

- [How has yellow.ai supported your chatbot automation, and what features do you rely on most?](https://www.g2.com/discussions/how-has-yellow-ai-supported-your-chatbot-automation-and-what-features-do-you-rely-on-most)
- [Is yellow messenger a SaaS company?](https://www.g2.com/discussions/is-yellow-messenger-a-saas-company)
- [Does Yello use AI?](https://www.g2.com/discussions/does-yello-use-ai)
- [What is chatbot yellow?](https://www.g2.com/discussions/what-is-chatbot-yellow)
- [What does Yellow AI do?](https://www.g2.com/discussions/what-does-yellow-ai-do)

### [Netomi](https://www.g2.com/products/netomi/reviews)

Netomi’s Customer Experience AI platform automatically resolves customer service issues at the highest rate in the industry. Our patented AI delivers unsurpassed accuracy and customer satisfaction, yet is surprisingly easy to deploy and use. It works seamlessly alongside your live agents and business systems to provide autonomous resolution via chat, social, voice, AND email. Netomi enables a world-class customer experience, while simultaneously reducing support costs and unlocking hidden revenue.

**Average Rating:** 4.8/5.0

**Total Reviews:** 16

#### How Do G2 Users Rate Netomi?

- **Personalization:** 9.2/10 (Category avg: 8.8/10)
- **Natural Language Understanding (NLU):** 9.6/10 (Category avg: 8.8/10)
- **Route To Human:** 8.8/10 (Category avg: 8.8/10)
- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.2/10)

#### Who Is the Company Behind Netomi?

- **Seller:** [Netomi](https://www.g2.com/sellers/netomi)
- **Year Founded:** 2016
- **HQ Location:** San Mateo, California
- **Twitter:** @netomi\_official  
602 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2fc9f7629c92e00a6a3fe8acf408ba323412a298c8523d830da614822a385f91&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnetomi&secure%5Burl_type%5D=linkedin_company_website)  
287 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 44% Medium, 38% Small

#### What Are Recent G2 Reviews of Netomi?

**["You're well taken cared of - or we're just lucky with the CSM"](https://www.g2.com/survey_responses/netomi-review-10025286)**

**Rating:** 5.0/5.0 stars

_— Richard Kyle O._

[Read full review](https://www.g2.com/survey_responses/netomi-review-10025286)

**["An amazing service!"](https://www.g2.com/survey_responses/netomi-review-6747650)**

**Rating:** 5.0/5.0 stars

_— Brian G._

[Read full review](https://www.g2.com/survey_responses/netomi-review-6747650)

#### What Are G2 Users Discussing About Netomi?

- [What is Netomi used for?](https://www.g2.com/discussions/what-is-netomi-used-for) - 1 upvote

### [ViaSay](https://www.g2.com/es/products/viasay/reviews)

ViaSay ayuda a los equipos de servicio al cliente a superar desafíos comunes, permitiéndoles automatizar grandes volúmenes de solicitudes de clientes, eliminar procesos que consumen mucho tiempo y optimizar el uso de recursos humanos. Desde preguntas frecuentes básicas hasta transacciones complejas, ayudamos a las empresas a construir su estrategia de automatización del servicio al cliente, desde lo simple hasta lo sofisticado, permitiendo la máxima automatización de las interacciones con los clientes y el menor costo total de propiedad.

**Average Rating:** 4.6/5.0

**Total Reviews:** 49

#### How Do G2 Users Rate ViaSay?

- **Personalización:** 9.2/10 (Category avg: 8.8/10)
- **Comprensión del lenguaje natural (NLU):** 8.9/10 (Category avg: 8.8/10)
- **Ruta a los humanos:** 8.8/10 (Category avg: 8.8/10)
- **¿Ha sido the product un buen socio para hacer negocios?:** 9.7/10 (Category avg: 9.2/10)

#### Who Is the Company Behind ViaSay?

- **Vendedor:** [ViaSay](https://www.g2.com/es/sellers/viasay)
- **Año de fundación:** 2016
- **Ubicación de la sede:** Paris, Île-de-France
- **Twitter:** @Mindsay\_ai  
1,437 seguidores en Twitter
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ac267c5756aacf1c92985b758e58579ed1de3e6fdd8389952cd48906e70779ce&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10657010%2F&secure%5Burl_type%5D=linkedin_company_website)  
15 empleados en LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Aerolíneas/Aviación, Ocio, viajes y turismo
- **Company Size:** 50% Medium, 34% Large

#### What Do G2 Reviewers Say About ViaSay?

_AI-generated summary from verified user reviews_

##### Pros

- Los usuarios valoran enormemente el **soporte al cliente receptivo** de ViaSay, mejorando su experiencia con orientación útil y asistencia proactiva.
- Los usuarios encuentran que ViaSay es **sencillo y fácil de usar** , apreciando la experiencia fluida que ofrece.
- Los usuarios aprecian la **eficiencia** de ViaSay, beneficiándose de su interfaz simple y su sistema de soporte excepcional.
- Los usuarios valoran el **soporte excepcional** de Laiye, destacando la asistencia proactiva y la formación ofrecida por su gestor de cuentas.
- Los usuarios valoran el **soporte excepcional** de Laiye, lo que mejora su experiencia general y facilidad de uso.

##### Cons

- Los usuarios notan las **limitaciones en las capacidades de la IA** , aunque el apoyo de los gerentes de cuenta ayuda a superar los desafíos.
- Los usuarios encuentran desafiante crear flujos en ViaSay debido a la necesidad de **asistencia con la gestión de flujos** a pesar de las mejoras recientes.
- Los usuarios notan una **curva de aprendizaje** al dominar el creador de flujos de ViaSay, pero las mejoras lo han hecho más fácil de usar.
- Los usuarios encuentran una necesidad de **dependencia del equipo** al alterar casos de uso en el constructor de flujo avanzado, a pesar de las mejoras recientes.

#### What Are Recent G2 Reviews of ViaSay?

**["Excelente BOT para mejorar nuestro servicio de atención"](https://www.g2.com/es/survey_responses/viasay-review-5190384)**

**Rating:** 5.0/5.0 stars

_— María Dolores L._

[Read full review](https://www.g2.com/es/survey_responses/viasay-review-5190384)

**["Trabajar con Laiye es un verdadero placer."](https://www.g2.com/es/survey_responses/viasay-review-7897968)**

**Rating:** 4.5/5.0 stars

_— Elien D._

[Read full review](https://www.g2.com/es/survey_responses/viasay-review-7897968)

#### What Are G2 Users Discussing About ViaSay?

- [¿Para qué se utiliza Mindsay?](https://www.g2.com/es/discussions/what-is-mindsay-used-for)

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- [AI IT Agents](/categories/ai-it-agents)
- [AI Marketing Agents](/categories/ai-marketing-agents)
- [AI SDRs](/categories/ai-sdrs)

- [Conversational Interface Agents](/categories/conversational-interface-agents)

[Browse AI Agents For Business Operations Themes](/categories/ai-agents-for-business-operations/themes)

Below are the top-rated AI Agents For Business Operations with Social Media capabilities, as verified by G2’s Research team. Real users have identified Social Media as an important function of AI Agents For Business Operations. Compare different products that offer this feature so you can decide which is best for your business needs.

Top Tools at a Glance

| Product | Best for | User Review |
| --- | --- | --- |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_697a61c8df6b2009328ef25a97ccce62/retell-ai.png "Product Avatar Image")](https://www.g2.com/products/retell-ai/reviews)[Retell AI](https://www.g2.com/products/retell-ai/reviews)[4.8/5(2,638)](https://www.g2.com/products/retell-ai/reviews) | Voice AI for phone, SMS, and chat automation | "Property Management Made Easy!" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_a05e90757d45fd56faa93611eb55814d/clickup.png "Product Avatar Image")](https://www.g2.com/products/clickup/reviews)[ClickUp](https://www.g2.com/products/clickup/reviews)[4.6/5(13,626)](https://www.g2.com/products/clickup/reviews) | AI assistance inside project and task management | "BEST Project Management and Dashboard Tool on the Planet" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0bd7715d2c8e77ca7563b06f39e8b90c/synthflow.png "Product Avatar Image")](https://www.g2.com/products/synthflow/reviews)[Synthflow](https://www.g2.com/products/synthflow/reviews)[4.5/5(1,015)](https://www.g2.com/products/synthflow/reviews) | Voice AI agents for inbound and outbound calls | "Clean, Intuitive UI That Streamlined Our Workflows Fast" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_911354aa9fcdd7280a5bf61aee42fc72/guru.png "Product Avatar Image")](https://www.g2.com/products/guru/reviews)[Guru](https://www.g2.com/products/guru/reviews)[4.7/5(2,322)](https://www.g2.com/products/guru/reviews) | AI knowledge platform for daily workflows | "A fast and user-friendly knowledge platform with room to grow" |
| [![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_efc7518dd0e36c465cd1bcbf6fda5af4/jotform-ai-agents.png "Product Avatar Image")](https://www.g2.com/products/jotform-ai-agents/reviews)[Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews)[4.5/5(765)](https://www.g2.com/products/jotform-ai-agents/reviews) | Trainable AI agents bolted to Jotform workflows | "Jotform Makes Lead Capture Easy with Intuitive Templates and Smart Routing" |

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