I like that Ada is on the frontier of the technology and takes an enormous amount of load off our customer support organization. It automates low-complexity, high-frequency requests, helps reduce our overall spend, and lets us devote human resources to more complex requests so we can provide better outcomes for our customers. It also helps improve our organizational and financial efficiency. The initial setup was relatively easy, and the Ada team helped us through the hurdles we encountered. Review collected by and hosted on G2.com.

I think voice performance is probably the thing that can stand to improve the most. Review collected by and hosted on G2.com.