G2

Vivek V.

Director

Mid-Market (51-1000 emp.)

2/22/2022

"Futuristic conversational AI platform for excellent customer support"

5/5

What do you like best about Engagely?

Easy on boarding and set up to get started with the operation. The Product team is strong and have vast industry knowledge. They ensures the customer experience is evolving in the positive direction based on our needs. Timely deployment and customer support helps us in focusing on our core operations. Review collected by and hosted on G2.com.

What do you dislike about Engagely?

There is nothing as such to dislike, the guidance support team provides is amazing. There is a bit scope of improvement in dash boards looks. Review collected by and hosted on G2.com.

Recommendations to others considering Engagely:

I would definitely recommend Engagely.ai to all the companies looking forward to enhance customer support and engagement. The team has always stepped forward to understand our business challenges and provide us solutions. API Integration is too good Review collected by and hosted on G2.com.

What problems is Engagely solving and how is that benefiting you?

Our customer experience was mainly affected due to unavailability of agent increasing waiting time and thus increases cost of customer support. After using Engagely, we are able to drive more queries with limited resources saving our cost. Best part is the product keeps evolving and we are kept updated about new versions and product lines Review collected by and hosted on G2.com.