Facebook Data Mining Software

One negative review comes in and bam, the ratings drop instantly. Then you get eight 5 star reviews in a row and it will take a month or two for the numbers to move even an inch. When i brought it up to sprout they just sort of shrugged. Also, the reporting area is kind of a maze. There is no search bar. You click through arrows until you hopefully find the correct report. If a survey email bounced you cannot edit the address and resubmit. It's just gone. Review collected by and hosted on G2.com.

Before i used sprout, i had to check each website individually to view my reviews. Which was stupid. Now all of my reviews route to one dashboard and i can respond without switching apps. It also tracks sentiment trends so you can tell if there is a problem with customer complaints that could become a major issue. Review collected by and hosted on G2.com.

Tagging on ALL platforms isn't the best sometimes but I have yet to try it since LinkedIn tagging was upgraded. I don't like how you can't add music to Instagram post from SOCI. Ads are a little complicated so I do run ads directly through META its a little user friendly and ties in Instagram and FB together. Review collected by and hosted on G2.com.

Marketing post, its really helpful. I schedule out my post sometimes a whole month in advance and it makes my social posting life so much easier. If it could be a little more user friendly I would def recommend more and more. Review collected by and hosted on G2.com.

1. Facebook sharing

2. Filtering out/Removing spam and malicious links in comments/messages (also reporting spam/banning user)

3. Change cover photos/profile pictures

4. A big one: white-labeling reports. We can have our logo, yet they still all show Hootsuite on them.

5. We can't see or respond to Facebook reviews!

6. Boosting and promoting has a lot of issues to where it shows successfully boosted/promoted yet later we find it never went through to Meta, yet shows boosted in Hootsuite. This is causing us more time with budgeting and confirming spends are live.

7. The app has a lot of bugs. The notifications do not load on any of our team's devices even with troubleshooting through the Support team.

8. Several of the reports will show varying data even with the same dates for the same post whether paid or organic. Some of the numbers do not add up to be accurate between reports.

I understand each platform's API is the reason for most limitations. Review collected by and hosted on G2.com.

Posting on multiple platforms for each client. We don't have to sign in and out of every single account to make posts, so we can schedule ahead and even promote the ad all in one step. This saves our team members so much time to be able to give extra support in other areas for our clients. Our clients also love the easy to understand and custom reports we give them each month from Hootsuite. This saves us again from going into each account and platform to pull analytics one by one. Review collected by and hosted on G2.com.

I wish Birdeye had the ability to send out "texting blasts" for marketing purposes. Also, I do wish Birdeye was able to make more of a "profile" for all contacts. That way you are able to keep a Card on file for runnng payments, and able to customize settings for each contact. Review collected by and hosted on G2.com.

Our clinic had issues keeping organized communication with our patients, and our presence on Google platform was very minimal. Birdeye has helped us gain an ongoing groth of Google reviews which has made up stand out from our local competitors! Review collected by and hosted on G2.com.

Nothing in particular stands out to me, so far. Review collected by and hosted on G2.com.

It’s made my life easier by streamlining all my work into a single platform, and it helps me spot gaps and opportunities through its analytics and social listening features. The DM automation feature has also significantly reduced the time I spend replying to messages one by one. Review collected by and hosted on G2.com.

The only concern that I ever have in using Hubspot Marketing Hub is in regards to the Marketing Contact Tier levels and Credit Usage. Simply by going over the tier limit by 1 contact automatically pushes the account subscription into the next higher tier up, which is expensive if not truly needed. Review collected by and hosted on G2.com.

Through the strategic development of automated marketing workflows based on actual user activity, pre and post sales communications and specific triggers, it has allowed for increased sales, hands-free communication and high value growth. Review collected by and hosted on G2.com.

Expanding the platform interface itself into more native languages would greatly improve usability for non-English speaking team members. Review collected by and hosted on G2.com.

Helped with global sentiment analysis, consolidating conversations into a unified dashboard that supports over 100 languages. It helps quickly identify critical interactions, prioritize outreach, and offers deeper emotional context analysis. Review collected by and hosted on G2.com.

What I dislike about Semrush is that it can feel a bit overwhelming at first because there are so many tools and features. The pricing can also be a bit high for beginners or small creators who are just starting out. Once you get used to it, though, it becomes much easier to navigate and use effectively. Review collected by and hosted on G2.com.

Semrush helps solve the problem of figuring out what content to create and how to improve visibility on search engines. It makes keyword research, competitor analysis, and SEO optimization much more accessible in one place.

For me, it saves a lot of time when planning content for my website by showing what people are actually searching for and how competitive those topics are. This helps me create more focused, high-intent content that has a better chance of ranking and reaching the right audience. Review collected by and hosted on G2.com.

I wish it had more features per platform for customization. I'm guessing due to the platforms themselves (meta business suite struggles with this) things like location aren't always something you can add to the post. Being able to add location definitely helps target the posts more, but I'm still seeing good results. If there was a way for Zoho to take a piece of content and suggest new content to keep recycling the posts, that would be beneficial as well. Review collected by and hosted on G2.com.

It reduces the hours we spend posting and the number of people needed to manage posts on each platform. It also gives our brand a more unified voice across channels. Before Zoho, I (or a few of our team members) had to post separately on each platform, which took up far too much time and bandwidth. Being able to publish cross-platform simultaneously has been very helpful. Review collected by and hosted on G2.com.

The only slight question I have, is the ability to use it to the fullest given that I am not a computer savvy person. I am sure I will figure it out in time, and if not, they have a top notch support team to help me. Can we really say this is a dislike, I think not. Review collected by and hosted on G2.com.

With the ability to us AI, the prompts are straight forward and the articles are very professionally, yet very readable. Review collected by and hosted on G2.com.

If I had to nitpick, I’d say that it sometimes misses a few niche mentions when I use very specific keywords. For example, during one of my recent campaigns, I had to fine-tune my searches to get the results I needed. It’s not a major issue, and honestly, most tools in this space have similar challenges.

I’d also love to see more integrations with other platforms we use regularly. While it’s already great in terms of ease of integration, expanding the options would make it unbeatable. Review collected by and hosted on G2.com.

Determ has made a huge difference in how I monitor brand sentiment, competitors, and audience engagement. Before using it, I spent hours manually searching for trends and mentions, and I still worried I was missing something. Now, Determ does all of that for me in real time.

One specific example: During a product launch earlier this year, Determ alerted me to a surge of mentions about a feature we hadn’t emphasized enough in our campaign. Thanks to those insights, we were able to adjust our messaging on the same day, leading to better engagement and more positive feedback from customers.

In terms of frequency of use, I use Determ multiple times a day—it’s an essential part of my daily workflow. Whether I’m checking on campaign performance, tracking competitor activity, or just staying updated on social trends, it’s always open on my screen. I honestly can’t imagine doing my job without it now. Review collected by and hosted on G2.com.

I dislike how it sends a ping to my phone to upload a story. I would rather do everything on the computer. If it sends a ping then I might as well just make the story posts on my phone to begin with. Review collected by and hosted on G2.com.

We hired an outside company to run our social media in the past and we found ourselves combing through the content they would produce to find something worth posting. They didn't know our business like we do so we decided to handle our social media ourselves. Planable makes running our social media pages simple as someone without a background in social media marketing. Review collected by and hosted on G2.com.

Nothing in particular really jumps out to me when asked this question other than the price does get quite high when managing a large volume of accounts since it is by social connections instead of groups. for instance I manage the socials of 16 restaurants and that translates to 48 licenses when you each has a tik tok, instagram, and facebook page. Review collected by and hosted on G2.com.

It helps us automate the posting process for a high volume of accounts. This allows us to spend time on each brand individually and stagger the work because you give your time to one brand one week and can build a automated pipeline of content for the month and then the next week you can focus on the next brand. Review collected by and hosted on G2.com.

There was a little homework that we needed to do to label and subdivide our various kinds of inquiries with our first setup. Review collected by and hosted on G2.com.

It brings together our social customer care that was being distributed among the separate applications. This has minimally decreased our response time and the chances of failing to respond to messages. We can now deliver a smooth and knowledgeable customer service with a customer experience that is truly representative of our brand values and turns customer questions into customer champions. Review collected by and hosted on G2.com.

The desktop experience is where I’d rather do most of the work. The mobile app is useful for checking things quickly, but I wouldn’t want to build out my content plan there. It works, but it doesn’t feel as smooth as desktop. Review collected by and hosted on G2.com.

Before, social media for my brand felt like something I always had to keep in my head. As an owner, that gets tiring fast. Kontentino gives me a clearer structure for planning and reviewing content, so I’m not constantly wondering what is going out next or whether I forgot something.

That makes a real difference day to day. I feel more in control of my brand’s content, and that peace of mind is probably the biggest benefit for me. Review collected by and hosted on G2.com.

The estimated audience values are always wayyyyyy off for online outlets. We are constantly having to adjust the numbers which is extremely time consuming and frustrating. It also misses a ton of mentions so we are often having to search for coverage manually or via other search engines and adding them to reports manually. Review collected by and hosted on G2.com.

It allows us to compile all media coverage in one place and provides analytics to show the value of PR work. Review collected by and hosted on G2.com.

The AI images are too generic for the industry I work in, but that wouldn't apply to everyone. Review collected by and hosted on G2.com.

Time is money, and I'm only spending 4 hours a month scheduling posts. Review collected by and hosted on G2.com.

The only thing that we dislike about NiceJob is the difficulty uploading clients to the database. It would be much easier to insert them one by one, rather than collecting them overtime on a spreadsheet, which must then be manually uploaded to their system. Our staff tend to lose track of which have been uploaded and which have not. Review collected by and hosted on G2.com.

NiceJob helps us to consistently get reviews from our clients. Despite our best efforts in-house, they just don't review us. NiceJob has the magic touch! Most importantly, it's helping to replenish our reviews for Google after they were all wiped due to an incident before we began using NiceJob. Review collected by and hosted on G2.com.

I feel like the dashboard can be more pleasant to the eye. It's not as cognizant as it could be unless we use many colors. I prefer a more minimal design and more monotone because there's way too many colors and different things happening on the dashboard. A uniform color code or design would work better for me. Review collected by and hosted on G2.com.

Mentionlytics saved me a lot of time by tracking posts with hashtags across platforms, reducing manual labor. It also provides insight into likes, engagement, and overall campaign performance, helping me understand what content to enhance or discontinue. Review collected by and hosted on G2.com.

My only 1 issue, which was resolved, was that I had a hard time connecting one of my business's FB account to the Synup dashboard, as if the software couldn't recognize multiple businesses connected to the FB admin. Was a bit buggy but customer support has been helpful in resolving it. Review collected by and hosted on G2.com.

I wanted to ensure directory listings were created & managed across all platforms Review collected by and hosted on G2.com.