Facebook Data Mining Software

The‍‌‍‍‌‍‌‍‍‌ only thing I was not really happy with is that there were times when the platform would take some time to sync messages or refresh the feed, and this happened usually during the period of high traffic. Besides that, the price may seem a little too high for small businesses, but for such teams as large ones, the cost is definitely worth it considering the ‍‌‍‍‌‍‌‍‍‌features. Review collected by and hosted on G2.com.

Sprout​‍​‌‍​‍‌​‍​‌‍​‍‌ Social was a great tool for handling customer conversations on various social media networks in a seamless way. The company was able to respond to customers in less time, team members were more effectively coordinated, and they received valuable insights into the engagement trends. So, essentially, it was instrumental in enabling our team to provide quick and good customer service while at the same time keeping a strong brand presence ​‍​‌‍​‍‌​‍​‌‍​‍‌online. Review collected by and hosted on G2.com.

I have trouble editing things after posting sometimes, but it's not a deal-breaker. Review collected by and hosted on G2.com.

I use Hootsuite for managing social media across platforms, crafting engaging posts, and optimizing posting times, simplifying my work and increasing its impact. Review collected by and hosted on G2.com.

Some features can feel a bit limited or clunky, especially when handling large batches of content. Certain tools also require extra steps that slow down workflow. Occasional glitches in scheduling or posting can be frustrating, and the user interface could be more modern and responsive. Review collected by and hosted on G2.com.

SOCi helps solve the challenge of managing multiple social media accounts across different locations and platforms. It centralizes scheduling, approvals, and content creation, which saves time and reduces errors. It also helps ensure consistent branding and messaging across all channels. With SOCi, I can easily monitor performance, streamline workflows, and collaborate more efficiently with my team. Overall, it simplifies multi-location social media management and allows me to focus more on strategy instead of juggling tools. Review collected by and hosted on G2.com.

The AI review response suggestions can be improved by adding in keyword phrases to assist with 'Google Juice', and adding the city within the response. Example "Our transmission shop in Memphis TN."

The "Listings AI" is 85% ineffective for our business. We are not an 'auto repair shop' and most of the suggestions are not related to our business.

The 'reports' feature is confusing - esp. the section that shows the number of email messages sent - this number is always off for our company. There are too many columns and they are labeled in a very confusing way. Perhaps 'renaming' more of the columns so they are user-friendly would help. I often have to reach out to customer service as the column names are truly indicative of what stat they are providing (to me).

IF Yelp ever allowed Birdeye to include their reviews, without paying, it would be nice! We don't get enough Yelp reviews to pay -and- most Yelpers are complainers, so we don't want more Yelp reviews!

The Google Business Profile "Ask for Directions" stats should truly not be displayed as this stat is inaccurate. I can confirm this with my own business. No one has ever showed up at my door, yet ~48 people ask for directions each month, per Google. Wildly inaccurate! Please delete this from your stats - it makes me question other stats when I see this and know that no one has ever knocked on my door!

The scheduling feature is nice, but we only use Facebook and we use the scheduling feature on the site. Review collected by and hosted on G2.com.

The training is well worth the time! Use the reports as they tell a great story, and give you ideas on how to improve or modify things. Review collected by and hosted on G2.com.

Before we started using Birdeye, our General Managers and front desk staff rarely made it a priority to request reviews, no matter how often we encouraged them. Since investing in this software, the owner now requires everyone to use it consistently. Collecting reviews on a regular basis has not only enhanced our reputation but also helped us remain competitive, especially during slower times. We hope that the positive feedback we've accumulated will encourage new prospects to choose our business.

From the Admin area, I can monitor which of our 11 shops are sending out emails, but I struggle to get them to also request customers' email addresses. I believe this could improve our chances of receiving more reviews. Despite my monthly reminders, only two shops consistently ask for email addresses. The others say customers are concerned about receiving too many emails, even though I explain that Birdeye only sends a single reminder if a review hasn't been left. I wonder if adding some 'helper text' in the email reminder, reassuring customers that they will only receive one email, might help. Any advice or suggestions on this would be greatly appreciated. Has anyone considered using helper text for this purpose?

Our leadership and customer service team at Birdeye always provide excellent tips and recommendations whenever I reach out. They are fantastic—very responsive and helpful! If I request it, they send emails with screenshots and always offer to set up a call for further clarification.

The AI responses are outstanding! I use them and make adjustments as needed, but when I'm experiencing 'brain fog,' the responses are incredibly helpful and offer a variety of options, which I really appreciate. I love having choices for responses that are professional, more detailed, comical, and so on. Review collected by and hosted on G2.com.

There was a slight fine-tuning of the initial configuration of custom tracking of very niche terms community-specific. Review collected by and hosted on G2.com.

It addresses the problem of the quantified sentiment and engagement in the community in a useful manner. Past feedback was diffused and difficult to quantify. At this point, it is possible to directly relate social media buzz to certain in-game happenings or announcements. This information not only directs our marketing campaigns but also creates real time player feedback which can shape future development needs so that we remain in close contact with our community. Review collected by and hosted on G2.com.

One thing HubSpot Marketing Hub can definitely improve is the live chat and customer support experience. When we face technical or workflow issues, getting timely support becomes challenging. Response time is often slow, and sometimes we don’t get clear guidance to resolve the issue.

Since support plays a huge role when working on fast-paced marketing projects and campaigns, improving real-time support, live chat responsiveness, and availability of expert help would make the overall user experience much better. Review collected by and hosted on G2.com.

My problem is not proper MQL follow-ups with the sales and marketing team. Now everything is shorted. Thank you, Hubspot. Review collected by and hosted on G2.com.

Honestly, I didn’t find any real downside. Maybe at first I felt a bit overwhelmed (because there are so many features) but after a little while exploring, I got comfortable with the interface. Review collected by and hosted on G2.com.

I needed to optimize my time and resources, so finding an all-in-one software was a game changer in my workflow. Review collected by and hosted on G2.com.

The sentiment categories could benefit from some fine-tuning to better match brand tone, especially in cases where feedback contains mixed sentiments or uses indirect language that calls for contextual understanding. Review collected by and hosted on G2.com.

BrandMentions addresses the problem of fragmented customer feedback by bringing together conversations and turning them into valuable insights. This not only increases understanding of user expectations but also enables quicker responses to issues. As a result, decisions can be made based on actual experiences instead of assumptions, leading to greater customer satisfaction and more assured planning. Review collected by and hosted on G2.com.

What I dislike about Zoho Social is that while it handles the basics very well, some of the more advanced features feel limited. The analytics could be deeper and more customizable, post previews are not always fully accurate across all platforms, and managing a large number of brands or high posting volumes can sometimes feel a bit cluttered. Review collected by and hosted on G2.com.

Zoho Social solves the problem of scattered social media management by bringing scheduling, publishing, monitoring, and basic analytics into one centralized platform. Instead of switching between multiple tools and native apps, everything is managed from a single dashboard, which saves time and reduces errors. This has helped us stay consistent with our posting, respond faster to our audience, and run our social media more efficiently overall. Review collected by and hosted on G2.com.

If I had to nitpick, I’d say that it sometimes misses a few niche mentions when I use very specific keywords. For example, during one of my recent campaigns, I had to fine-tune my searches to get the results I needed. It’s not a major issue, and honestly, most tools in this space have similar challenges.

I’d also love to see more integrations with other platforms we use regularly. While it’s already great in terms of ease of integration, expanding the options would make it unbeatable. Review collected by and hosted on G2.com.

Determ has made a huge difference in how I monitor brand sentiment, competitors, and audience engagement. Before using it, I spent hours manually searching for trends and mentions, and I still worried I was missing something. Now, Determ does all of that for me in real time.

One specific example: During a product launch earlier this year, Determ alerted me to a surge of mentions about a feature we hadn’t emphasized enough in our campaign. Thanks to those insights, we were able to adjust our messaging on the same day, leading to better engagement and more positive feedback from customers.

In terms of frequency of use, I use Determ multiple times a day—it’s an essential part of my daily workflow. Whether I’m checking on campaign performance, tracking competitor activity, or just staying updated on social trends, it’s always open on my screen. I honestly can’t imagine doing my job without it now. Review collected by and hosted on G2.com.

As with all software, sometimes small bugs occur. However, the amazing and ready-to-help

customer support team helps us in time. Review collected by and hosted on G2.com.

In many ways, Sociality.io provides solutions that benefits us. We are happily using all the

modules of Sociality.io Publish, Engage, Listen, Analyze, and Competitor Analysis. To

specifically mention one, I can highlight the Competitor Analysis module. It is a life-saver. I

can not imagine gathering all the data together into one report for hundreds of accounts

without Sociality.io. Review collected by and hosted on G2.com.

The only slight question I have, is the ability to use it to the fullest given that I am not a computer savvy person. I am sure I will figure it out in time, and if not, they have a top notch support team to help me. Can we really say this is a dislike, I think not. Review collected by and hosted on G2.com.

With the ability to us AI, the prompts are straight forward and the articles are very professionally, yet very readable. Review collected by and hosted on G2.com.

Every new feature or advanced feature requires you to pay more. So if you want the advertising tools or Location/maps tools, then you will have to pay more instead of just having it all under one subscription level. That is a plus if you only want the SEO tools, but at some point you will want the more advanced tools to take your business further. Review collected by and hosted on G2.com.

SEMRush gives me a full suit of tools and analytics to monitor where our business and competitors businesses are being found online and help me find the errors or bad links that are hurting our site. Review collected by and hosted on G2.com.

Planable generally doesn’t include deep social listening or advanced sentiment monitoring (tracking mentions across the web), which some larger enterprises might want. Pricing is also another factor. Pricing is per workspace or client/brand. Analytics and engagement are separate add-ons on top of the base price per workspace. Overall still a good value; just depends on your use case and number of workspaces required. Final Verdict: While analytics aren’t as deep as enterprise tools, Planable delivers exactly what freelancers and small teams need: clarity, speed, and a smooth, dependable content planning experience. Review collected by and hosted on G2.com.

The primary problem Planable is solving is the client review and approval process. I love that I can include other content outside of traditional social media in the review and approval process. This makes getting feedback and approval for blogs and email newsletters, for example, quite easy. The calendar interface also allows content schedulers to view all types of content, not just social, and the visual element makes it ideal for planning. Review collected by and hosted on G2.com.

Honestly, the only downside is the cost. It’s not expensive, but I wish the higher-tier features were a bit more accessible to smaller creators and new agencies. That said, the value is still strong for what you get. Review collected by and hosted on G2.com.

Publer is solving the biggest challenge in modern content marketing: managing multiple social platforms efficiently without wasting time. Instead of jumping between apps and spreadsheets, I can plan, schedule, and publish everything in one place. It eliminates posting inconsistencies, saves hours of manual work each week, and helps me stay organized across all my brands. The ability to reuse and repurpose content effortlessly has boosted my productivity and made my social media presence far more consistent and effective. Review collected by and hosted on G2.com.

Synup has inconsistent billing experiences, which gives different impressions to the subscribers

The UI is cumbersome, creating some frustration and confusion to users. Review collected by and hosted on G2.com.

Synup is concentrates on the importance of business listing and information updates, which is done in all aspects of business development and channels

The software has powerful review monitoring and tracking features, and this guides the company on improving the business reputation through suitable responses

The social media planning and posting are done effortlessly using this app and the dashboard demonstrates each channels performance

The tool gives a brilliant SEO reinforcement that increases the business search and traffic. Review collected by and hosted on G2.com.

The only thing that we dislike about NiceJob is the difficulty uploading clients to the database. It would be much easier to insert them one by one, rather than collecting them overtime on a spreadsheet, which must then be manually uploaded to their system. Our staff tend to lose track of which have been uploaded and which have not. Review collected by and hosted on G2.com.

NiceJob helps us to consistently get reviews from our clients. Despite our best efforts in-house, they just don't review us. NiceJob has the magic touch! Most importantly, it's helping to replenish our reviews for Google after they were all wiped due to an incident before we began using NiceJob. Review collected by and hosted on G2.com.

The estimated audience values are always wayyyyyy off for online outlets. We are constantly having to adjust the numbers which is extremely time consuming and frustrating. It also misses a ton of mentions so we are often having to search for coverage manually or via other search engines and adding them to reports manually. Review collected by and hosted on G2.com.

It allows us to compile all media coverage in one place and provides analytics to show the value of PR work. Review collected by and hosted on G2.com.

If I had to choose something, it would be that new features can take a little while to roll out, and there are still a few tools I wish the platform had built in. That said, I really appreciate that the Cloud Campaign team listens to feedback and takes client requests seriously. They’re constantly improving the platform and keeping us updated along the way, which makes it easy to stay patient because you can tell they genuinely care about getting it right. Review collected by and hosted on G2.com.

Cloud Campaign helps us manage multiple client accounts efficiently and keep all of our content organized in one place. It’s solved the challenge of streamlining client communication and approvals, which used to take so much time. Now, clients can easily review and approve posts, saving us hours each week.

It also makes scheduling, reporting, and content planning simple and consistent across all our clients, so we can focus more on creativity and strategy instead of admin work. Overall, it’s made our agency more productive, more collaborative, and better organized. Review collected by and hosted on G2.com.

If you’re new to it, learning how to use all the features may take some time.

Some users might find it hard to fully customize posts or campaigns the way they want.

The cost can be high for small businesses or teams with a tight budget. Review collected by and hosted on G2.com.

Social HorsePower solves the problem of getting your whole team involved in sharing your business’s social media posts. Normally, only one person or a small group handles social media, which can limit your reach. It’s also hard to keep everyone on the same page and make sure posts go out on time. Review collected by and hosted on G2.com.