Facebook Data Mining Software

Sprout has a lot of features, and moving our team from a basic HubSpot implementation to a fully process-driven workflow in Sprout took more time than we expected. That said, the transition ultimately supported our team and improved how we work. Review collected by and hosted on G2.com.

It has allowed us to transition to a case-based support model, which has provided more detail and visibility into handling times and overall support volume. We’re also uncovering new insights across the web through Social Listening. That said, we’re still refining our listening queries so we can further leverage the tool and get even more value from it. Review collected by and hosted on G2.com.

The biggest downside for me is that there’s no free plan anymore. We sometimes suggest tools to clients so they can test them before fully committing, especially smaller brands or founders managing their own social. Without a trial or free option, it’s harder to say, “Try this out and see if it fits your workflow.” I understand it’s a business decision, but it does make referrals a bit more difficult. Review collected by and hosted on G2.com.

At Barcode Entertainment, we’re working across influencer campaigns, storytelling-led content, and brand collaborations that go live on tight timelines. Hootsuite helps me stay organized and consistent. I can map out content in advance, adjust when needed, and track performance without scrambling. Review collected by and hosted on G2.com.

I often have issues accessing Canva's graphics after creating. While working on a graphic, there is no way I know to save in the middle of doing work and come back to it later. I also cannot find old graphics in the Canva integration. The dashboard occasionally has glitches where social accounts will become disconnected. Google Business posting is also difficult at times. Review collected by and hosted on G2.com.

SOCi solves scheduling issues across platforms, helps create graphics with Canva, and enhances brand engagement and awareness. It provides a user-friendly, centralized dashboard that saves time and integrates social accounts for better analytics and posting adjustments. Review collected by and hosted on G2.com.

While the platform is robust, there can be a learning curve when first implementing all features across multiple locations. However, once set up, it becomes very efficient. Review collected by and hosted on G2.com.

Birdeye helps us centralize review management, increase review volume, maintain consistent brand responses, and quickly identify trends across locations. Review collected by and hosted on G2.com.

What I like least is that it can get expensive pretty quickly, especially once you start needing more seats, reporting, or larger contact volumes. Some of the best features sit behind higher tiers, which can be frustrating when you know the platform is capable of more.

Integration is very easy, but implementation sometimes requires additional training. That can make it hard to pull people away from their day-to-day tasks to do the learning. I also wish it were a bit more beginner-friendly, because it affects its frequency of use by regular users in comparison with super admins. Review collected by and hosted on G2.com.

hubspot marketing hub solves the problem of having marketing spread across too many disconnected tools. by centralizing email, ads, landing pages, forms, automation, and reporting in one platform, it makes campaigns easier to run and results easier to track. that benefits me by giving clear visibility into the full funnel, improving alignment with sales, and saving time through automation, so i can focus more on strategy instead of manual execution. Review collected by and hosted on G2.com.

I have no dislikes about Vista Social so far. I am looking forward to new AI features though. Review collected by and hosted on G2.com.

It was time consuming before using Vista Social, I used to check all inboxes individually and respond to all messages. Automation is offered on some platforms but not as advanced as what Vista Social offers. Review collected by and hosted on G2.com.

I can't change the background color to something darker Review collected by and hosted on G2.com.

it's helping me manage my reputation without me having to spend 4 hours a day on social media. I can just "set it and forget it" and only jump in when there is something important to reply to. Review collected by and hosted on G2.com.

There's so much you can do that sometimes you just don't know where to start. It's like walking into a huge buffet when you're starving — everything looks good and you end up standing there longer than you should. I wish the interface made it a little easier to discover features you didn't even know existed, because I guarantee most people are sitting on tools that could change their business and they just haven't found them yet. Review collected by and hosted on G2.com.

Wasted spend and missed opportunities — that's what Semrush fixed for me. I used to push content that had no real chance of ranking and ignore keywords that were practically begging to be owned. Now I can see the gap between where I am and where I should be, and more importantly, exactly how to close it. My content hits harder, my strategy is tighter, and I'm not leaving easy wins on the table anymore. Review collected by and hosted on G2.com.

There are times when Zoho Social feels a bit slow, especially when switching between channels or loading the inbox. Some options are buried inside menus, so I had to click around to find things in the beginning. For simple posting and replying, the interface can feel more complex than needed. Also, notifications are not always instant for me, so I still double-check manually to avoid missing replies. Review collected by and hosted on G2.com.

Before using Zoho Social, posting was very irregular for me. I used to post when I remembered, and sometimes days passed without any update. Managing different accounts also meant opening each app separately, which was tiring. Zoho Social puts posting and replies in one place, so I can plan content in advance and handle comments from one screen. This keeps my health content consistent and saves time during busy clinic hours. Review collected by and hosted on G2.com.

The only slight question I have, is the ability to use it to the fullest given that I am not a computer savvy person. I am sure I will figure it out in time, and if not, they have a top notch support team to help me. Can we really say this is a dislike, I think not. Review collected by and hosted on G2.com.

With the ability to us AI, the prompts are straight forward and the articles are very professionally, yet very readable. Review collected by and hosted on G2.com.

If I had to nitpick, I’d say that it sometimes misses a few niche mentions when I use very specific keywords. For example, during one of my recent campaigns, I had to fine-tune my searches to get the results I needed. It’s not a major issue, and honestly, most tools in this space have similar challenges.

I’d also love to see more integrations with other platforms we use regularly. While it’s already great in terms of ease of integration, expanding the options would make it unbeatable. Review collected by and hosted on G2.com.

Determ has made a huge difference in how I monitor brand sentiment, competitors, and audience engagement. Before using it, I spent hours manually searching for trends and mentions, and I still worried I was missing something. Now, Determ does all of that for me in real time.

One specific example: During a product launch earlier this year, Determ alerted me to a surge of mentions about a feature we hadn’t emphasized enough in our campaign. Thanks to those insights, we were able to adjust our messaging on the same day, leading to better engagement and more positive feedback from customers.

In terms of frequency of use, I use Determ multiple times a day—it’s an essential part of my daily workflow. Whether I’m checking on campaign performance, tracking competitor activity, or just staying updated on social trends, it’s always open on my screen. I honestly can’t imagine doing my job without it now. Review collected by and hosted on G2.com.

Publer works well for basic scheduling, but it lacks more advanced features. Teams with more complex needs may get better value from other platforms. Review collected by and hosted on G2.com.

Publer solves the problem of managing multiple social accounts by bringing everything into one dashboard, which saves time and reduces mistakes. Bulk scheduling, auto-scheduling based on audience activity, and content recycling help maintain a consistent presence and extend reach with minimal extra effort. It also supports collaboration through roles and permissions, and lets you tailor posts for each platform in one workflow. On top of that, it’s cost-effective and handles visual content and time zones well, so you can focus more on content quality and engagement instead of admin work. Review collected by and hosted on G2.com.

* The basic plan should also include a basic analysis of emotions to improve decision-making.

* The mentions area should be modified to allow knowing the number of mentions the brand has and the spaces where those mentions are generated.

* It should also allow generating detailed reports, obviously limited to 10 or fewer, from the monitoring of networks or digital listening, as it also serves as a tool for better analysis and interpretation of the work being done.

* The main desktop menu should allow creating monitoring by brand, obviously according to the number of brands each plan allows. Review collected by and hosted on G2.com.

They have improved the integration with social networks, as well as the keyword cloud. These improvements facilitate greater control over listening and help make more accurate decisions for the benefit of the brand. Review collected by and hosted on G2.com.

Overall, my experience has been really positive. If I had to point out something small, it would be that sometimes updates or integrations with social networks take a bit of time to fully sync or reflect recent changes.

That said, it hasn’t been a real issue for me. It hasn’t disrupted my workflow, and the overall value I get from the platform easily makes up for those minor delays. Review collected by and hosted on G2.com.

Before I started using Planable, managing content approvals and scheduling for different brands felt a bit messy. Files were being shared in different places, feedback was scattered across messages, and keeping track of the latest version of a post wasn’t always easy.

With Planable, everything lives in one place — from drafting content to getting approvals and scheduling it. That alone has saved me a lot of back-and-forth. I’ve been able to cut down on posting mistakes, keep each brand consistent, and collaborate more smoothly with my team. It’s also helped me think ahead and plan campaigns more intentionally instead of just reacting week by week.

Overall, it’s brought more structure and clarity to my process and made the way I manage content feel much more organized and professional. Review collected by and hosted on G2.com.

There was a little homework that we needed to do to label and subdivide our various kinds of inquiries with our first setup. Review collected by and hosted on G2.com.

It brings together our social customer care that was being distributed among the separate applications. This has minimally decreased our response time and the chances of failing to respond to messages. We can now deliver a smooth and knowledgeable customer service with a customer experience that is truly representative of our brand values and turns customer questions into customer champions. Review collected by and hosted on G2.com.

The only thing that we dislike about NiceJob is the difficulty uploading clients to the database. It would be much easier to insert them one by one, rather than collecting them overtime on a spreadsheet, which must then be manually uploaded to their system. Our staff tend to lose track of which have been uploaded and which have not. Review collected by and hosted on G2.com.

NiceJob helps us to consistently get reviews from our clients. Despite our best efforts in-house, they just don't review us. NiceJob has the magic touch! Most importantly, it's helping to replenish our reviews for Google after they were all wiped due to an incident before we began using NiceJob. Review collected by and hosted on G2.com.

Synup has inconsistent billing experiences, which gives different impressions to the subscribers

The UI is cumbersome, creating some frustration and confusion to users. Review collected by and hosted on G2.com.

Synup is concentrates on the importance of business listing and information updates, which is done in all aspects of business development and channels

The software has powerful review monitoring and tracking features, and this guides the company on improving the business reputation through suitable responses

The social media planning and posting are done effortlessly using this app and the dashboard demonstrates each channels performance

The tool gives a brilliant SEO reinforcement that increases the business search and traffic. Review collected by and hosted on G2.com.

If I had to choose something, it would be that new features can take a little while to roll out, and there are still a few tools I wish the platform had built in. That said, I really appreciate that the Cloud Campaign team listens to feedback and takes client requests seriously. They’re constantly improving the platform and keeping us updated along the way, which makes it easy to stay patient because you can tell they genuinely care about getting it right. Review collected by and hosted on G2.com.

Cloud Campaign helps us manage multiple client accounts efficiently and keep all of our content organized in one place. It’s solved the challenge of streamlining client communication and approvals, which used to take so much time. Now, clients can easily review and approve posts, saving us hours each week.

It also makes scheduling, reporting, and content planning simple and consistent across all our clients, so we can focus more on creativity and strategy instead of admin work. Overall, it’s made our agency more productive, more collaborative, and better organized. Review collected by and hosted on G2.com.

The estimated audience values are always wayyyyyy off for online outlets. We are constantly having to adjust the numbers which is extremely time consuming and frustrating. It also misses a ton of mentions so we are often having to search for coverage manually or via other search engines and adding them to reports manually. Review collected by and hosted on G2.com.

It allows us to compile all media coverage in one place and provides analytics to show the value of PR work. Review collected by and hosted on G2.com.

So far, I haven’t had any major issues. Compared to other tools I’ve used, it has made reporting and processes more straightforward rather than adding extra complexity. Review collected by and hosted on G2.com.

Sociality.io helps us turn social media data into insights we can actually use for better decision-making. Before, reporting and analytics sometimes felt limited or disconnected from the creative side of the work. With Sociality.io, we can track performance clearly, see where improvements are needed, and present the data in a way that supports our strategy.

It has also helped with alignment and collaboration, both internally and with clients. Customer support has been a strong point for us. When we need help, the team is responsive, and that ongoing support builds confidence in the platform. Overall, it has improved our workflow, strengthened our reporting, and helped us deliver more effective, data-backed marketing solutions for clients. Review collected by and hosted on G2.com.