Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.
The solution is very easy to use. The support team is easily reachable and they are able to solve most of the requirements thru the chat tool, Review collected by and hosted on G2.com.
Reports are a little bit complex to use sometimes if you try to personalize them. They are working with the Analytics tools which seems to be more flexible Review collected by and hosted on G2.com.
1. Tickets flow control. We can track the ticket generated by our users
2. Escalations of the tickets is easy for the agents
3. Time resolving has been lowed down since it is easy to monitor the status
4. We can attend faster the most urgent requirements since the tool lets define what will be the most important requirements
5. The reports let you track the agents performance, so we can focus to improve it when it is needed.
6. Time response for the business is becoming faster. Review collected by and hosted on G2.com.
Snowflake’s cloud data platform shatters the barriers that have prevented organizations of all sizes from unleashing the true value from their data. Thousands of customers dep
Separation of storage and compute make it so simple to manage capacity and ensure fast response times for all warehouse workloads. We can have analysts on one warehouse, another warehouse servicing our API, and yet another one to serve up customer dashboards, all working on the same data without affecting the response times of each other. Review collected by and hosted on G2.com.
Enterprise account required for clustering, which not only increases the number of credits you will use but also drives up the cost per credit. The community forums are not that active and are a hassle to post to because of needing to have a support account that is different than your regular account. No ability to share data with consumers that have an account in a different region. Review collected by and hosted on G2.com.
Sign up with a credit card to try it out, you are only billed for the minutes that you use so it is easy to sample without committing to a big spend. Once you see the utility and power of how it works, you won't go back. Review collected by and hosted on G2.com.
Flexible data warehouse to drive dashboards for our internal teams and customers. Secure data sharing is also a killer feature that is a million times easier than the old way of transferring csv files all around. Review collected by and hosted on G2.com.
Complex IT Systems Management Made Easy. Get broad-scope, enterprise-level administration of your users & machines along with industry standard encryption & security. Empower
With floating technological licences an infinitesimal staff may sustain costs that are low, GoverLAN Scope is comprehensible to utilize and deploy. We've fulfilled the requirements of the teams we serve and have been in a position to reach them, producing a substitute to the private presence across many company locations in various places. In cases where resolution must generally be tackled with a command user to help various other customers, one particular specialist could be totally mitigated in a brief, straightforward remote sessions. Review collected by and hosted on G2.com.
GoverLAN Reach has several differences between designs, although capability to upgrade and instal client program from the application which concentrates on the tech support enables a quick resolution to upgrade all user equipment. Review collected by and hosted on G2.com.
This provides for the standardisation of such methods across clients and also for searches for all the usernames also as for computers; provides for the assistance to be given much faster compared to cross reference stock systems to determine the unit with what a person is connected. Review collected by and hosted on G2.com.
GoverLAN Scope has helped the team of ours to provide a support degree that a much wider team generally expects and has provided remote users similar assistance that they usually need. Review collected by and hosted on G2.com.
Analyze Big Data in the cloud with BigQuery. Run fast, SQL-like queries against multi-terabyte datasets in seconds. Scalable and easy to use, BigQuery gives you real-time insi
Having the ability to store and query from extremely large datasets without having to worry so much about infrastructure is amazing. I have databases with trillions of data points in them. Without BigQuery I would need to constantly be upgrading the hardware to store/retrieve the data I need. With BigQuery I only have to worry about making the query optimized to handle the load. The queries are also extremely fast as well as save-able so you can rerun things easily. The web interface and command-line utility are very well documented and easy to use. Review collected by and hosted on G2.com.
One gripe I have about BigQuery is the lack of transparency in the error logs. I've run into a couple issues that from the first glance of the error presented was not helpful and actually misleading. Instead, after reaching out to the BQ help, I was able to track it down and mitigate the problem. Besides that, everything has been amazing Review collected by and hosted on G2.com.
Processing billions to trillions of results in the matter of seconds is incredible. Previously, I would need to setup a lot of random sampling and check if the results were converging and I spent more of my time partitioning the data or pruning it down to very small pieces before I could utilize it. With BigQuery, storage and speed are a thing of the past. I no longer have to worry about taking up too much room on our shared devices and I only pay for what I utilize/store. Review collected by and hosted on G2.com.
I only used a limited subset of features - specifically ones around finding duplicate accounts. It worked great for that. Here's why:
- it's cloud - so you don't need to download big files and process them locally etc
- it's quick - 0.5m records are analyzed in <1 hour
- you don't need any data science experience - the duplicate search logic is really easy to understand and to build
- you can build complex scenarios (although not every single thing I'd like is possible)
- you can process merges etc through Ringlead (although I preferred not to so we can be more efficient)
- you can define the winning account criteria which is yet another great feature
- you can also define data retention logic e.g. append all "Description" field data from losing accounts to winning one etc.
As a side note they also have a good support team. Pricing model is great too because I can process data as I need under one annual fee. Review collected by and hosted on G2.com.
I'd like a little more flexibility on data matching criteria (e.g. when comparing 2 different fields you're restricted to rigid matches). Also some things I wanted to do through Ringlead on Customer Accounts required a bit of hacking (thanks to support team for guidance here) - which although not ideal worked in the end. I think this is because RL's key functionalities are centred around Leads and Contacts rather than Accounts. Review collected by and hosted on G2.com.
Quickly finding duplicate accounts in SFDC whenever necessary Review collected by and hosted on G2.com.
The Openprise Data Orchestration Platform automates dozens of business processes to simplify your martech stack and eliminate technical debt. With Openprise, companies can aut
How flexible the tool is, and how relatively quick it is to learn Review collected by and hosted on G2.com.
Reporting on common outcomes like enrichment and ROI could be improved Review collected by and hosted on G2.com.
Data enrichment and cleansing Review collected by and hosted on G2.com.
The best i like from Vcenter is that you can control everything from one console.So you can control Hosts , Virtual Machines, Storage and Networking. This is very helpfull for an IT System Administrator Review collected by and hosted on G2.com.
The least helpfull about Vmware Vcenter i think is with licensing the Host. So example you for a host with two processors you cannot apply two license for each processor but you need to go to the vmware site to merge the two license to one and then you can apply the license. Review collected by and hosted on G2.com.
With vmware vcenter you can solve many problems but the important one is because you have everything to manage from one console so if you have an issue about a virtual machine you can fix it through vmware vcenter or anything else you can do it from vmware vcenter and this is such an relief for it guys Review collected by and hosted on G2.com.
Mass standardization of data in a seamless and intuitive way that works well as a solution for our specific issue. We didn't need rocket scientists to maintain it. Review collected by and hosted on G2.com.
What's there to dislike?.... Works prefect Review collected by and hosted on G2.com.
We had a ongoing and major issue with an integration between Natterbox (Phone System Bolt on for Salesforce) and Salesforce that was limiting the ability for us to intelligently route calls. The fix required mass and ongoing updates to standardize the phone field in salesforce, allowing relevant comparisons could be made between existing known customers and inbound calls. With the care and expertise offered by Validity followed by a seamless and easy onboarding and implementation process, we were able to resolve our issues in full, in a timely manner and will continue to use this product as it is now a crucial part of not only our phone system, but has allowed us to manage and manipulate information to offer a more personalized approach to our engagements with customer. Review collected by and hosted on G2.com.
Melissa’s Clean Suite (previously Melissa Listware) fights dirty data in your Salesforce®, Microsoft Dynamics CRM®, or Oracle CRM and ERP platforms by verifying, standardizing
Ability to interactively edit and correct address and location data. So many industrial strength tools on the market claim to provide a superior output, but I've tried many of them and found them difficult to set up, take time to train properly and have little if any interactive way to correct errors. Human eyes are so much better at identifying errors and patterns. By incorporating this interactivity, Melissa adds a level of sophistication and ease of use to their service line. Review collected by and hosted on G2.com.
Nothing. I've been a user of Melissa products for over 15 years. I have tried over a dozen products in this category and have found nothing better than Melissa. I'm a data perfectionist and Melissa gives me data files that are as close to perfect as possible. Review collected by and hosted on G2.com.
In over 25 years of marketing, starting with direct mail and transitioning to digital channels, I have not found a more accurate, user-friendly and affordable solution than Melissa. I started as a Mailer's +4 client and have moved to the full suite of products. Having tried so-called industrial strength data quality products from a number of providers, nothing has beaten the ease of use, accuracy, speed and budget friendly price of the services provided by Melissa. Review collected by and hosted on G2.com.
Address correction and enhancements
Name parsing and gender assignment
Data enhancements/overlay for addresses
Phone number parsing and corrections
Accurate and up-to-date address information for customers and prospects
Excellent and flexible deduplication that allows for better customer valuation and product profiling
Personalization from name parsing and gender assignment
Reliable phone numbers and addresses from updates and corrections Review collected by and hosted on G2.com.
The performance of this MPP based multi node cluster at high scale Review collected by and hosted on G2.com.
There are few things you need to take care (especially at the beginning or with any table definitions; like Data Distribution and Data Sortedness)
If these 2 are taken care of .. then the performance at any scale would be perfect Review collected by and hosted on G2.com.
Great MPP based Data Warehouse Web Service from AWS/Amazon.
1/10th the cost of traditional DW and 10 times better at scale Review collected by and hosted on G2.com.
Data Analytics, BI, Data Science and Dashboards Review collected by and hosted on G2.com.
The team really understands business and our requirements. They help us with right recommendations and the demo gave us a fair idea of what to expect. The service has been extraordinary and the support is truly appreciated. One more thing I liked about them is that they know their products and services really well. Review collected by and hosted on G2.com.
Besides data issues that arise sometimes, I can't think of any other drawback. But their data is still very accurate and effective in getting results. Review collected by and hosted on G2.com.
A must go services for the capabilities and team skills Review collected by and hosted on G2.com.
The problem of getting the right data that is accurate, verified, latest and can be used Review collected by and hosted on G2.com.
A complete IT management platform that helps you identify and tackle the issues in your IT infrastructure that impacts your bottom line.
Vendor, cost, and contract tracking. Customer Success Manager and Support are timely and helpful in their responses. They care about your input on how to make the platform even better. They are constantly improving by way of your input. You also can't beat the cost for what you get. Review collected by and hosted on G2.com.
Telecom module doesn't fit my current needs. They took my comments and suggestions to development to see if/how they could be incorporated into the product. Review collected by and hosted on G2.com.
If you're on the fence about using it, give the free trial a go. Speak to their Customer Success Managers about any questions or concerns. They are prompt, helpful, and courteous. Made the decision easy to sign up for the service. Review collected by and hosted on G2.com.
Gaining greater visibility into tracking IT spending and contract/software renewals. The time savings compared to manually tracking in spreadsheets is profound. Review collected by and hosted on G2.com.
I love how fast Winpure works, and how convenient and easy to use it is. Review collected by and hosted on G2.com.
Sometimes it doesn't find the matches I feel like it should be finding--I think I just have to play around with my settings though. Review collected by and hosted on G2.com.
We use Winpure for harmonization of organizational terms for a library product to keep our thesaurus clean. Review collected by and hosted on G2.com.
As we work on servers which receive huge amount of requests per day, integration with vertica for logging all the requests is very efficient as per my perspective. Vertica hds never disappointed ne till now. Review collected by and hosted on G2.com.
Databases with big catalog size may takes longer to start, also sometimes you have keep on pressing yes for a prompt while starting big databases Review collected by and hosted on G2.com.
If your company needs good processing speeds for huge amount of traffic data to be stored Vertica is always a Good to go over the traditional databases. It is easy to setup as well as vertica has a deep documentation how to do it, easy to query, integrate with other applications and use as well Review collected by and hosted on G2.com.
Processing speed was a major problem which vertica does in seconds,also integrating tradition databases with streaming application s was a pain, which vertica resolved by providing inbuilt schedular. Review collected by and hosted on G2.com.
IBM® Db2® is the database that offers enterprise-wide solutions handling high-volume workloads. It is optimized to deliver industry-leading performance while lowering costs.
They provide DB2 as a RDMBS with many features and easy of use. It has powerful SQL features especially for mainframe system is very beneficial. It is a great cross platform database as can be run on any server. Especially great for mainframe users. Review collected by and hosted on G2.com.
I guess that it is not much marketed by IBM and the new version of Db2 are not rolled out as quickly as some of its competitors. Also paid IBM support is very much required. Review collected by and hosted on G2.com.
IBM Db2 is used for storing most of our business data very securely. We have been able to perform migration from other databases to Db2 effectively using some of the utilities provided by IBM as part of DB2. It is very much self managed database. Review collected by and hosted on G2.com.
The support team at Melissa Data are very knowledgeable and talented. Whenever a problem came up with implementation and customization for our system the team was always very quick to respond and resolve our issue.
If we ever have any questions about how to use the software we have an individual agent which makes the response quick and personalized.
The Melissa Data match-up is usable offline which was a big selling point for our organization. That feature has been a requirement in a few of our projects and this is the only option we have found that delivers on that requirement. Review collected by and hosted on G2.com.
The learning curve can be a bit steppe to get full use out of all the software has to offer. It's not necessary for basic use, but there is a lot of customization. A comprehensive manual might be useful.
The licence to use the software needs to be updated quite regularly and requires a bit of human intervention. This process could be improved in the future to be done automatically. Review collected by and hosted on G2.com.
I would definitely recommend speaking to someone at Melissa Data to see if they can meet your companies needs. The service and support at Melissa data is absolutely top notch and the software does exactly what you would expect. The price point is fair and the match up data is available offline. Review collected by and hosted on G2.com.
Our business needs to match incoming client addressees against a verified list that Melissa Data provides, using their software. Since starting with Melissa Data we have realized how quickly and accurately this came be achieved. Review collected by and hosted on G2.com.
It is integrated with kms so you can secure a parameter such as api key or passwords instead of having them unsecure in the function or as a environment variable to the function. It is also versioned if something change we can check the changes Review collected by and hosted on G2.com.
Default key for kms should not be a option as it is not secure. Anybody or a function with parameter store access can dump the secured entries if you dont have separate kms keys with separate access Review collected by and hosted on G2.com.
This is something you should use if you use serverless functions that needs to access keys and passwords Review collected by and hosted on G2.com.
Have password and sensative api keys outside of code or environment variables, basically a secure store for the code Review collected by and hosted on G2.com.
I trust that Introhive Cleanse will fill CRM data gaps and keep our contacts' details current. Introhive is the first place I search when validating information. It is my source of truth for contacts because I can see dynamic interaction data. This removes the need to interrupt fee-earners to confirm contact details. Review collected by and hosted on G2.com.
Machines don't always get it right and the Introhive bots are no exception. I manage a complex group of local and international client contacts with the bulk of our VIPs employed at or below middle management level. This posed some problems for Introhive in suggesting the most relevant contacts for my fee-earners to sync to CRM. Resolution of this issue was achieved with the help of Introhive, but it did take some time and effort on my part. Review collected by and hosted on G2.com.
My biggest challenge prior to engaging Introhive was static data that could not be easily shared. We now have complete transparency of client/staff relationship with up to date, dynamic information. This has given us the 360 degree client view and is contributing to our internal knowledge sharing culture.
In terms of firm rollout, the integration between our CRM (OnePlace) and Introhive has boosted acceptance of the system. The majority of staff had never engaged with a CRM or client data software and most approached CRM training with trepidation and suspicion that the system would not be useful or be the authority on firm client data. I was pleasantly surprised that the usual suspects found the integrity of CRM data impressive and had no problem accepting it as an important addition to the client management toolbox. Review collected by and hosted on G2.com.
The best thing is Teradata Vantage is to work with the Teradata SQL Engine itself. This MPP DBMS allows to process a huge amount of data with great perfomance since it works by the concept of nodes (amps), being scalable and offering great reliability about data recovering, massive processing managing, data backup etc. It's much faster and convenient to develop ETL process inside Teradata since it is designed to work effectively with no need to many subqueries as in other SQL DBMS. Plus, the Teradata Vantage integrates Python, R and other tools that allows to work and develop complex Data Science wise processes (Machine Learning, AI, Analytics etc). As Teradata Engine can manage very well all the running processes, hardly developers will need to keep bothering the DBA asking to kill orphan processes so he can focus in what's really important for the business. Review collected by and hosted on G2.com.
In terms of the Teradata SQL Engine, I would say that could be a problem for some people used to work with conventional DBMS to learn how Teradata works. There are many different concepts such as Primary Index, Secondary Index, Partitioned Primary Index, Join Index etc which are essentials to be well understood, applied and designed to obtain best results on performance and usability. I believe Teradata products tends to be way more expensive than any other else big brand even though being justified for the amazing quality. Review collected by and hosted on G2.com.
Teradata Vantage is a good choice for everyone who wants to explore and maximize the development of advanced analytics and data processing processes. When you have a well defined architecture of development, it tends to be very fast to develop jobs and solve business problems. You will not spend your time on silliness, you can really focus your energy on what is important for your business. Review collected by and hosted on G2.com.
The ease of use, the support, the intelligence built into the data cleansing tools. This tool is a must have if you are working with salesforce.com I would give it an eleven if I could. We were getting ready to roll our own code to resolve our salesforce issues given how difficult it was to manipulate the data. With Insycle it was a breeze. Saved us a ton of time. Review collected by and hosted on G2.com.
Only issue we had was related to API quotas and understanding how they worked, but the support was so fast it only took 5 minutes to resolve. So really there isn't an issue we have had yet. Review collected by and hosted on G2.com.
Don't bother with dataloader.io, just use insycle you will be much happier. Review collected by and hosted on G2.com.
Data quality, data management, bulk data updates, imports. It will save us at least 40 hours a month in manual data management. Great value for money. Review collected by and hosted on G2.com.