Asset Tracking Software

I don't dislike anything about MaintainX. As it is with any CMMS, the only challenge is the quality of data people put into it. Review collected by and hosted on G2.com.

MaintainX has solved PM generation, technician availability, KPI reporting, reliability issues when compared with other CMMS, and the obstacle of using mobile-capable CMMS. Review collected by and hosted on G2.com.

While NinjaOne was more expensive compared to other RMM solutions our team evaluated, the professionalism and value it provides absolutely justifies the cost. Review collected by and hosted on G2.com.

NinjaOne is indispensable in our IT environment for its robust remote monitoring and troubleshooting capabilities. It ensures all company devices consistently adhere to the latest software and OS updates, maintaining compliance seamlessly. Furthermore, it enables instant remote access, enabling our team to promptly address and resolve any user issues. This significantly enhances our operational efficiency and user satisfaction. Review collected by and hosted on G2.com.

The sales view can be improved with more account-level summaries, such as open service recommendations, quotation stage, expected closure month, and customer-wise maintenance potential in one screen. Review collected by and hosted on G2.com.

Zapium helps convert service information into structured sales action. Instead of depending only on memory, calls, or scattered notes, I can refer to actual service records and inspection observations while following up with customers. This improves the quality of maintenance discussions, makes proposals more relevant, and helps account managers coordinate better with service and operations teams. Review collected by and hosted on G2.com.

The biggest issue we had was with the old app; it didn’t function as well as the new one. We ran into problems in the field when trying to load it, which meant staff often had to fill out completion notes later. The new app is much better, and staff can add all notes in real time. This saves them from having to think back and remember every detail afterward, and it leads to more accurate documentation. We also had an issue with the global search being too broad, without the ability to filter out things we weren’t looking for, but that has been fixed as well. Review collected by and hosted on G2.com.

PM documentation is the biggest benefit. We didn’t track PMs the way we do now, and it’s likely saving us a lot of money. We also have an extensive history of previous work requests, so we can see what work has been done on each apartment and on all the equipment in it. Review collected by and hosted on G2.com.

While Cryotos CMMS is highly useful, some features may take time for new users to fully understand. Additionally, improving report customization and ensuring smoother mobile performance would further enhance the overall user experience. Review collected by and hosted on G2.com.

Cryotos CMMS solves issues like unplanned downtime and manual tracking by automating maintenance and providing real-time visibility, helping us reduce breakdowns, improve efficiency, and ensure smooth, consistent operations Review collected by and hosted on G2.com.

ServiceNow IT Operations Management is powerful, but there's a learning curve, especially for new users unfamiliar with the ServiceNow ecosystem. The initial setup and discovery configuration can be complex, particularly in large environments. The platform offers extensive customization options, which can sometimes make administration and maintenance more challenging. Additionally, some dashboards and reports could be more intuitive, and performance can occasionally be impacted when working with large amounts of data. Despite these areas needing improvement, the overall capabilities of the platform outweigh these challenges. Review collected by and hosted on G2.com.

ServiceNow IT Operations Management enhances IT infrastructure visibility, automates asset discovery, correlates alerts to reduce fatigue, clarifies service dependencies, and speeds up troubleshooting, minimizing downtime and improving operational efficiency. Review collected by and hosted on G2.com.

Some issues require site visits which have nothing to do with RMM. Review collected by and hosted on G2.com.

A lab PC is three months behind on Windows updates and failing a compliance check. Patching pushes the missing updates after hours, confirms they installed, and clears the flag without a campus visit. A front-desk machine is frozen mid-enrollment. Remote control puts you on the session in about a minute, you kill the stuck process, and the adviser stays on the phone with the applicant. Disk space on a shared workstation hits the alert threshold before the user notices. You clear the cache and the temp files from the console. The ticket never gets written. A laptop drops off the network overnight. The agent shows it last checked in, whether it is online now, and which switch port it was on. You know if it is asleep, unplugged, or actually down before anyone drives over. Review collected by and hosted on G2.com.

One area for improvement in ManageEngine Endpoint Central is that some advanced configurations and troubleshooting tasks can be complex and require additional technical knowledge. Patch deployment and software distribution may occasionally need manual intervention when issues occur, and the dashboard can feel overwhelming when managing a large number of endpoints. Improving the troubleshooting guidance, simplifying advanced settings, and providing clearer error messages would make the overall experience even better. Review collected by and hosted on G2.com.

ManageEngine Endpoint Central helps solve the challenges of managing multiple endpoints, keeping systems updated, and maintaining security across the IT environment. It simplifies patch management, software deployment, remote troubleshooting, and endpoint monitoring through a centralized console. This reduces manual effort, saves time, and helps identify and remediate security vulnerabilities more efficiently. It also improves visibility into endpoint status and helps maintain consistent security policies across devices, making IT operations more efficient and secure. Review collected by and hosted on G2.com.

That’s a difficult question to answer so far being with E Works and their representative that deals with my issues have been right on. Review collected by and hosted on G2.com.

The system has streamlined my operation as far as work orders are concerned and having a good record of what has been done, so I’m very happy with their system Review collected by and hosted on G2.com.

The only downside I’ve experienced with Upkeep is how long it can take for the Work Order Status report to reflect updates to a work order’s status. My techs complete WOs, but sometimes it takes hours before those changes show up on the Work Order Status report. Review collected by and hosted on G2.com.

Upkeep lets me view and update scheduled work orders, which helps me prioritize tasks and manage the workload more effectively. Review collected by and hosted on G2.com.

None! I have no dislikes for this platform, any bugs or issues are fixed/addressed very quickly and the team welcome all feedback. Review collected by and hosted on G2.com.

MapTrack improves the visibility of asset availability and utilisation. MapTrack makes it easier to manage reservations , servicing and compliance requirements. It reduces the manual administration and is improving our record accuracy. With the new maintenance module, it has helped our company have a better overview of upcoming services due plus previous records. Review collected by and hosted on G2.com.

Not necessarily a service channel issue per say but often our clients will leave notes in the portal but do not flag as action required when doing so. No email notification comes to us to let us know that a note has been added whether or not an email was flagged. We often do not even see the note since there was no notification and it sits far too long before being addressed. If there was a way to ensure all notes added by customers are at least flagged to us with or without that action required selection, that would be beneficial to us ensuring the utmost client support. Review collected by and hosted on G2.com.

Communication is key. I wholeheartedly love that Service Channel allows you to reply to an email and that email goes directly to the notes of the work order rather than us having to duplicate efforts and enter in manually. Responding to an inquiry via email is often most time efficient for us so the avoidance of duplicate entry is a huge gain there. Review collected by and hosted on G2.com.

The only thing I can really complain about is having to pay an extra fee for the admin side of things. Review collected by and hosted on G2.com.

Work orders get covered faster rather than later. My team is able to submit a work order and it gets covered fast. Review collected by and hosted on G2.com.

Setting up customized asset categories requires a major upfront investment of time. Because there are so many complex modules, the team often need extensive onsite or virtual training to actually know how to use the full system. We chose to host MIR-RT on our own dedicated local servers to reduce software costs. Therefore, managing the database infrastructure falls entirely on our internal team. Review collected by and hosted on G2.com.

Waiting for a truck or piece of heavy machinery to break down on the side of the road is incredibly expensive. Reactive maintenance means high emergency towing fees, premium-priced urgent parts, and angry customers waiting on late loads. MIR-RT solves this by tracking usage metrics—like mileage for trucks and engine hours for cranes/machinery—to automate preventive maintenance (PM) scheduling. You get clear visual cues (like color-coding for upcoming or overdue servicing) on a drag-and-drop calendar. Our transition to a proactive shop as improved by scheduling maintenance during natural downtime, which maximizes our fleet's uptime and reliability. Review collected by and hosted on G2.com.

Red Hat Smart Management exhibits strong integration with Red Hat products, which may pose challenges if considering a transition to alternative vendors down the road. Additionally, apart from these overarching concerns, a number of users have expressed criticisms about specific aspects of Red Hat Smart Management:

1. Navigating and utilizing the reporting system can be somewhat challenging.

2. While capable, the performance monitoring features may not match the robustness found in some competing products.

3. The support for non-Red Hat systems is somewhat limited. Review collected by and hosted on G2.com.

Improved security: Red Hat Smart Management can help organizations to improve their security posture by providing a centralized view of all RHEL systems and by automating patch management. Increased compliance: Red Hat Smart Management can help organizations to comply with industry regulations by providing compliance reporting capabilities. Improved performance and reliability: Red Hat Smart Management can help organizations to improve the performance and reliability of their RHEL environments by providing performance monitoring and troubleshooting capabilities. Review collected by and hosted on G2.com.

Honestly, we haven’t come across anything that really stands out as something to dislike. Review collected by and hosted on G2.com.

When I first took over this position, Director of Technology, the previous person had a rather large Google Sheet with "tickets" on it.

A teacher or staff member would access the shared Sheet and put their trouble on it. Incredibly inefficient.

Genuity has automated the process, allowing teachers to use the reporting tool or email, and a ticket is generated. Review collected by and hosted on G2.com.

The initial process of data entry required to set up your system can be quite time-consuming and tedious. Once you have successfully entered your data, however, a range of automated features will activate, significantly reducing the ongoing burden associated with managing your data.

Despite this automation, one notable challenge remains: the lack of an efficient method for mass updates within a specific view or area in the MVP Platform. This limitation can make certain tasks feel daunting and labor-intensive, as users may have to manually update each individual entry, which can be both frustrating and time-consuming. Streamlining this process would greatly enhance user experience and overall efficiency. Review collected by and hosted on G2.com.

The system provides me with real-time visibility into the utilization of all my maintenance technicians at any given moment. It enables me to monitor their current tasks and view the projects they have completed. This oversight helps me identify any gaps in utilization across the team, ensuring that I can effectively manage workloads, allocate resources efficiently, and optimize overall team performance. By having access to this information, I can make informed decisions to improve productivity and ensure that all technicians are effectively engaged in their work. Review collected by and hosted on G2.com.

Some of the more advanced features do take time to get comfortable with. There’s a lot in the platform, and even after using it for about a year, we’re still turning on parts of it that we hadn’t used much before. Review collected by and hosted on G2.com.

With the previous tool we had, keeping track of equipment and software involved a lot of checking around. Alloy gives IT and the departments a common view of what we already have, which has cut down on duplicate purchase requests and made ownership easier to track. Review collected by and hosted on G2.com.

The front page or overview section is confusing. Having assets fall in and out of danger, warning, observe, and seeing their dates change for how long they have been in that state can be difficult to understand. For example, an asset moving from 40 days under observe to 160 days can give the impression that issues are not being addressed. A workflow that helps understand which assets are most at risk and which have been compromised the longest would be more useful. A tweak to resemble the original tile look or adding a priority tab would be helpful. Review collected by and hosted on G2.com.

TRACTIAN acts as an asset health indicator, providing early warnings and allowing us to rely on historic data for intelligent decisions. The analytics tab and AI insights give my team a detailed, time-saving approach to troubleshooting. Review collected by and hosted on G2.com.

That is the only improvement to be aware of. Review collected by and hosted on G2.com.

Define your maintenance goals first, which will help you see how Maximo as an EAM meets your needs. Understanding your must-haves can help you ask the right questions to feel confident in your choice. Review collected by and hosted on G2.com.

Maximo helps to plan and to schedule work, to see work in progress, and to follow it through to completion. The ability to organize work that needs to be done and tie it to asset costs allows you to make informed data-driven decisions about asset maintenence including repair or replace. Manipulating the data output creates easy to read metrics across asset types, physical locations, certain parts of the organization. This results in cost savings, increased public safety and satisfaction, and increased up time. Review collected by and hosted on G2.com.