Asset Tracking Software

So far, we have yet to come across a dislike. There is one small Feature request we would like to see come to life and be apart of their platform, but we have yet to get it approved. Review collected by and hosted on G2.com.

They are adding more and more features so you don't have to work with difference vendors or software to get it all done for your client. Review collected by and hosted on G2.com.

At this stage, I have very few frustrations with MaintainX. Review collected by and hosted on G2.com.

Before using MaintainX, we tracked our reactive maintenance on a whiteboard. That left us with very little detail on what actually needed doing, no image evidence to support the request, and no reliable way to assign the job—especially if the right person didn’t see the board.

Now that we have MaintainX, we can create work orders and assign them on the go, and we use the comment feature to discuss the specifics as we go.

The CoPilot AI integration has also helped team members interact and find solutions to problems without having to sift through an entire manual themselves.

Overall, we’re saving hours of admin time every week. Review collected by and hosted on G2.com.

The sales view can be improved with more account-level summaries, such as open service recommendations, quotation stage, expected closure month, and customer-wise maintenance potential in one screen. Review collected by and hosted on G2.com.

Zapium helps convert service information into structured sales action. Instead of depending only on memory, calls, or scattered notes, I can refer to actual service records and inspection observations while following up with customers. This improves the quality of maintenance discussions, makes proposals more relevant, and helps account managers coordinate better with service and operations teams. Review collected by and hosted on G2.com.

The biggest issue we had was with the old app; it didn’t function as well as the new one. We ran into problems in the field when trying to load it, which meant staff often had to fill out completion notes later. The new app is much better, and staff can add all notes in real time. This saves them from having to think back and remember every detail afterward, and it leads to more accurate documentation. We also had an issue with the global search being too broad, without the ability to filter out things we weren’t looking for, but that has been fixed as well. Review collected by and hosted on G2.com.

PM documentation is the biggest benefit. We didn’t track PMs the way we do now, and it’s likely saving us a lot of money. We also have an extensive history of previous work requests, so we can see what work has been done on each apartment and on all the equipment in it. Review collected by and hosted on G2.com.

While Cryotos CMMS is highly useful, some features may take time for new users to fully understand. Additionally, improving report customization and ensuring smoother mobile performance would further enhance the overall user experience. Review collected by and hosted on G2.com.

Cryotos CMMS solves issues like unplanned downtime and manual tracking by automating maintenance and providing real-time visibility, helping us reduce breakdowns, improve efficiency, and ensure smooth, consistent operations Review collected by and hosted on G2.com.

hile Atera worked well for our core RMM needs, some areas felt less mature as our requirements grew. Reporting and customisation could be more flexible, and patch management did not always provide the level of detail or control we wanted. We also found that some newer functionality received significant focus while parts of the core platform could still benefit from refinement. Overall, it remains a capable platform, but there are areas where larger or more complex ICT environments may start to feel its limitations. Review collected by and hosted on G2.com.

Atera is helping us centralise device monitoring, patch management, remote support and IT automation across our environment. Having this information in one place gives our ICT team better visibility of device health and lets us respond to issues without needing to physically access the device.

The biggest benefit has been reducing manual administration. Automated patching, software deployment, monitoring alerts and scripting allow us to manage a large number of endpoints more consistently and proactively. This saves technician time and helps us identify issues before they become larger support problems. Review collected by and hosted on G2.com.

ServiceNow ITOM has a few notable drawbacks, starting with its high cost, particularly if you rely on advanced modules such as Discovery, Service Mapping, and AIOps. In large scale implementation projects, the implementation process can be complex and time-consuming, often requiring skilled resources as well as ongoing tuning to keep everything working as expected. In more complex environments, Discovery and service mapping may not always be fully accurate, which can lead to gaps or inconsistencies.

The platform also comes with a steep learning curve. On top of that, the AI/AIOps capabilities depend heavily on having high-quality data and the right configuration; early on, they may generate false positives or miss certain issues. Finally, performance can be impacted when large volumes of events are being processed, especially if the environment is not properly optimized. Review collected by and hosted on G2.com.

ServiceNow ITOM helps address several common challenges in IT operations, such as limited visibility, fragmented toolsets, alert overload, and overly reactive incident handling. By offering unified monitoring and service mapping, it provides clearer insight into infrastructure dependencies and supports faster root-cause analysis.

Thanks to its strong integration capabilities, ITOM can consolidate data from multiple monitoring tools into a single platform, reducing silos and improving coordination across teams. It also remains reliable under high event volumes, which helps teams process alerts efficiently and focus attention on what matters most.

With its AI/AIOps features, ITOM further reduces noise and inefficiency by correlating events, detecting anomalies, and predicting potential issues before they affect users. This helps shift operations from reactive firefighting to a more proactive approach.

From a pricing and ROI standpoint, the platform delivers value by reducing downtime, minimizing manual effort, and improving overall operational efficiency, which can translate into cost savings over time. In addition, structured support and onboarding make adoption smoother and help teams accelerate time to value.

The UI/UX is intuitive and well-structured, making it easy to navigate between events, service maps, and incidents, which improves efficiency and reduces the learning curve for operations teams. Review collected by and hosted on G2.com.

One area I dislike about ManageEngine Endpoint Central is that the interface can sometimes feel cluttered and overwhelming, especially when navigating through advanced features. Some configurations require multiple steps, which can make routine tasks more time-consuming. Improving the UI, simplifying navigation, and providing clearer guidance for certain settings would make the overall experience more user-friendly and efficient. Review collected by and hosted on G2.com.

ManageEngine Endpoint Central helps solve the challenge of managing and securing multiple devices from one centralized platform. It makes tasks like software deployment, patch management, remote troubleshooting, and device monitoring much easier. This saves time, reduces manual work, and helps ensure that endpoints stay updated, secure, and compliant. Review collected by and hosted on G2.com.

Red Hat Smart Management exhibits strong integration with Red Hat products, which may pose challenges if considering a transition to alternative vendors down the road. Additionally, apart from these overarching concerns, a number of users have expressed criticisms about specific aspects of Red Hat Smart Management:

1.Navigating and utilizing the reporting system can be somewhat challenging. 2.While capable, the performance monitoring features may not match the robustness found in some competing products.

3.The support for non-Red Hat systems is somewhat limited. Review collected by and hosted on G2.com.

Improved security: Red Hat Smart Management can help organizations to improve their security posture by providing a centralized view of all RHEL systems and by automating patch management.

Increased compliance: Red Hat Smart Management can help organizations to comply with industry regulations by providing compliance reporting capabilities.

Improved performance and reliability: Red Hat Smart Management can help organizations to improve the performance and reliability of their RHEL environments by providing performance monitoring and troubleshooting capabilities. Review collected by and hosted on G2.com.

Honestly can’t think of any cons worth mentioning. It does exactly what we need and does it well. Great product Review collected by and hosted on G2.com.

eWorkOrders is solving our biggest headache: staying on top of preventive maintenance triggered by actual equipment runtime and downtime events.

We pull live runtime hours and alarm data from our facility automation system into eWorkOrders, so the system always knows exactly when a piece of equipment is due for service or when a fault occurs. Even though we still enter some corrective work orders manually, the runtime-based PMs and alarm-triggered notifications are automatic and 100% accurate.

The benefit is huge: no more guessing or spreadsheet tracking, PMs are never missed, technicians get instant alerts about downtime events, and we finally have reliable data showing how our equipment is really performing. It’s made our maintenance process far more proactive and efficient. Review collected by and hosted on G2.com.

None! I have no dislikes for this platform, any bugs or issues are fixed/addressed very quickly and the team welcome all feedback. Review collected by and hosted on G2.com.

MapTrack improves the visibility of asset availability and utilisation. MapTrack makes it easier to manage reservations , servicing and compliance requirements. It reduces the manual administration and is improving our record accuracy. With the new maintenance module, it has helped our company have a better overview of upcoming services due plus previous records. Review collected by and hosted on G2.com.

While OpsRamp is a powerful platform, one area that could be improved is the learning curve for new users. Because it offers a wide range of monitoring, automation, and IT operations capabilities, it can take some time for teams to fully understand and utilize all its features effectively. Additionally, initial configuration and customization may require careful planning, especially in complex enterprise environments. However, these challenges are common with comprehensive enterprise observability and IT operations platforms, and the benefits generally outweigh the initial effort required. Review collected by and hosted on G2.com.

For me, the biggest benefit is improved visibility and faster issue resolution. By consolidating monitoring data into a single pane of glass, OpsRamp helps identify problems proactively before they impact users. Its automation capabilities also reduce repetitive operational tasks, allowing teams to focus on higher-value work. This leads to improved system reliability, reduced downtime, and more efficient IT operations. As someone working in observability and infrastructure monitoring, having a unified latform helps simplify troubleshooting enhances overall operational efficiency. Review collected by and hosted on G2.com.

Honestly, we haven’t come across anything that really stands out as something to dislike. Review collected by and hosted on G2.com.

When I first took over this position, Director of Technology, the previous person had a rather large Google Sheet with "tickets" on it.

A teacher or staff member would access the shared Sheet and put their trouble on it. Incredibly inefficient.

Genuity has automated the process, allowing teachers to use the reporting tool or email, and a ticket is generated. Review collected by and hosted on G2.com.

Some of the more advanced features do take time to get comfortable with. There’s a lot in the platform, and even after using it for about a year, we’re still turning on parts of it that we hadn’t used much before. Review collected by and hosted on G2.com.

With the previous tool we had, keeping track of equipment and software involved a lot of checking around. Alloy gives IT and the departments a common view of what we already have, which has cut down on duplicate purchase requests and made ownership easier to track. Review collected by and hosted on G2.com.

The only thing I can really complain about is having to pay an extra fee for the admin side of things. Review collected by and hosted on G2.com.

Work orders get covered faster rather than later. My team is able to submit a work order and it gets covered fast. Review collected by and hosted on G2.com.

As the Story becomes more complex due to a large number of branching paths and exception scenarios, managing it becomes harder, and any changes have to be tested thoroughly, as a modification of a single step can affect actions done further down the line. Review collected by and hosted on G2.com.

The process of standardizing recurring technical procedures. Once a process has been set up, it can be carried out repeatedly, without requiring the engineers themselves to recall all the steps of the procedure. Review collected by and hosted on G2.com.

Not much to say overall. The cost can sometimes seem like an obstacle, but the resources available outweigh that hurdle. Our office is already committed to another source for EHS, yet we could make use of so much more with this one tool if our funds weren’t already tied up elsewhere. There’s a plan for just about anyone. I owned a single seat years ago, and now we’re getting so much more out of it. Just not all of it, Yet! Review collected by and hosted on G2.com.

Hire out for data entry and collection. Review collected by and hosted on G2.com.

Fast, easy reporting with QR codes placed around the facility. It helps me stay focused on planned events and prioritize as the week moves along. Reporting events for CAPAs and other audits is the best thing I’ve seen in Upkeep. The UI is creative, but still simple and easy to use. Review collected by and hosted on G2.com.

Some of the problem descriptions within ServiceChannel aren't elaborate enough. It can be hard to clock out when we're on our job site, which might be due to cellular signals, not necessarily a ServiceChannel issue. Review collected by and hosted on G2.com.

I use ServiceChannel to handle high volumes of service requests efficiently and automatically. It streamlines processes from dispatching to invoicing and payment, enhancing our overall efficiency without manual entry. Review collected by and hosted on G2.com.

Setting up customized asset categories requires a major upfront investment of time. Because there are so many complex modules, the team often need extensive onsite or virtual training to actually know how to use the full system. We chose to host MIR-RT on our own dedicated local servers to reduce software costs. Therefore, managing the database infrastructure falls entirely on our internal team. Review collected by and hosted on G2.com.

Waiting for a truck or piece of heavy machinery to break down on the side of the road is incredibly expensive. Reactive maintenance means high emergency towing fees, premium-priced urgent parts, and angry customers waiting on late loads. MIR-RT solves this by tracking usage metrics—like mileage for trucks and engine hours for cranes/machinery—to automate preventive maintenance (PM) scheduling. You get clear visual cues (like color-coding for upcoming or overdue servicing) on a drag-and-drop calendar. Our transition to a proactive shop as improved by scheduling maintenance during natural downtime, which maximizes our fleet's uptime and reliability. Review collected by and hosted on G2.com.

Support has been good the last few times we needed to reach out. Very responsive and still human (not AI). Adding DC-less FSLogix support has been a huge boon and alleviated one of our pain points. Review collected by and hosted on G2.com.

Simplifying VDI deployments and management. Autoscaling and templates are a big plus, especially for non profits that cannot utilize reserved instances. Review collected by and hosted on G2.com.