Asset Inspection Software

We're only two months into using Agentforce Field Service, so I don't have a ton of feedback yet, but one issue is that the thousand tabs you can have open at one time can be overwhelming. My coordinators end up shutting the entire window down because it gets so confusing. The multi-layer tabs make it hard for them to focus on the one project they should be working on. Maybe having an option to toggle nested tabs on or off could improve this. Review collected by and hosted on G2.com.

Agentforce Field Service simplifies scheduling and paperwork management for my field technicians, allowing quick appointments and intuitive mobile app usage. It eliminates the need for manual scheduling and real-time routing, ensuring efficient operations. Review collected by and hosted on G2.com.

All CRM's aren't created equal, and there is always going to be something aout a CRM that doesn't exactly fit your companies needs. Jobber is as close as it gets. I'd like to see batch invoicing, batch deleting of old jobs, and better reports when it comes to comparing last years numbers. Being able to separate out our recurring, one-time and seasonal work is ok with the tag system, but I still have to go to each clients account and manually type in a tag. Review collected by and hosted on G2.com.

Keeping our schedule straight, streamlining quotes and invoicing. Auto pay options for payments. Credit card fees are high everywhere, so no getting around those, but clients love the option to pay online. Review collected by and hosted on G2.com.

The sales view can be improved with more account-level summaries, such as open service recommendations, quotation stage, expected closure month, and customer-wise maintenance potential in one screen. Review collected by and hosted on G2.com.

Zapium helps convert service information into structured sales action. Instead of depending only on memory, calls, or scattered notes, I can refer to actual service records and inspection observations while following up with customers. This improves the quality of maintenance discussions, makes proposals more relevant, and helps account managers coordinate better with service and operations teams. Review collected by and hosted on G2.com.

It fits our needs, so there is nothing at the moment which is missing. Review collected by and hosted on G2.com.

The software really works best by using the admin software AND the mobile APP together. As a manager, you have control over every feature - but your techguys should only use mobileapp: open a job, attach photo & signature - and save! Thats the only thing they need. So make sure to try the app too! Review collected by and hosted on G2.com.

Scheduling our service calls and managing inventory. It is much easier now, because we see where our guys are at the moment. Great feature! Review collected by and hosted on G2.com.

There is not much that I dislike about MotionOps. Some features can take a little time to learn at first, and I would like to see even more customization options in the future, but overall the platform works very well for my business. Review collected by and hosted on G2.com.

MotionOps solves the problem of having to use multiple apps to manage my business. It keeps customer information, estimates, signatures, scheduling, invoices, payments, photos, and communication all in one place. This saves me time, keeps me organized, and helps me provide a more professional experience for my customers. Review collected by and hosted on G2.com.

Fieldcode covers many different service processes, so not every function is relevant to my day-to-day work. Review collected by and hosted on G2.com.

Fieldcode helps us structure and standardize service processes across different teams while still allowing workflows to be adapted to different operational requirements. This makes processes easier to follow and gives us a clearer view of what is happening across the service operation. Review collected by and hosted on G2.com.

There is not enough variety in templates. We would like to be able to create tables, charts, etc. Nevertheless, the team is responsive to the client's needs and is always improving the software, so we believe there will be more possibilities in the future. Review collected by and hosted on G2.com.

It has become easy for us to plan our work and allocate tasks. Frontu gives us quick access to information about the tasks have completed. Also, now we can keep all information in one place. Review collected by and hosted on G2.com.

At present, nothing at all. I havent found anything to dislike. Review collected by and hosted on G2.com.

Connecteam is helping us solve our issue around sharing documents to operatives at locations we need those documents and keeping good comunication between the workforce. Review collected by and hosted on G2.com.

It took me a little while to get used to the form’s editing functions, especially figuring out where to connect and integrate with my OneDrive. The AI feature is nice and helpful, but it doesn’t really give me a way to understand or resolve an issue myself—it mostly just fixes it. I can see how that’s a good feature for most people, but for me, I’d prefer to know what actually resolved the issue so I can learn from it. Review collected by and hosted on G2.com.

Automation is everything in the print world—it’s all about streamlining processes. When a customer fills out the form, they feel involved in the process, which I really like. Once the form is completed, it drops straight into my OneDrive along with the customer files. That workflow is awesome. Review collected by and hosted on G2.com.

I find the voice recognition on Badger Maps could be improved. It uses the voice input from my Samsung phone, but sometimes it messes up punctuation, so I have to go in and retype everything. Better voice recognition or AI would make it much smoother to use. Review collected by and hosted on G2.com.

Badger Maps efficiently plans routes, preventing wasted time driving in circles. It helps manage communication with referral sources, integrates with Android Auto, and offers reporting to review client visits. It makes the best use of my time on the road. Review collected by and hosted on G2.com.

I did experience some minor issues with the Map Editor app interface. The support team are looking into this. Review collected by and hosted on G2.com.

Heavy vehicle corridor definition, context awareness and hard avoidance. Review collected by and hosted on G2.com.

No downsides that I can think of regarding GoSpotCheck by FORM. Review collected by and hosted on G2.com.

Housing of all GoSpotCheck by FORM assessments assist with reviewing wins and opportunities across various customer accounts. Review collected by and hosted on G2.com.

nothing i feel its a good system and actually works better than my old system Review collected by and hosted on G2.com.

It is making communication to my coworkers and my technicians Review collected by and hosted on G2.com.

The Virtual Mentor Center has both pros and cons. Virtual troubleshooting can lead to great advice, but it can also result in a completely wrong diagnosis because it depends heavily on the information my field team provides. The initial setup was also time-consuming, since creating and adjusting workflows requires fully manual input, and we often need to make changes after getting feedback from team members. Review collected by and hosted on G2.com.

I use XOi to reduce paper use while documenting service calls and maintenance more effectively. It’s customizable, making it easier to manage equipment data so we can reliably track service history and identify equipment replacement needs without hassle. It is a great tool for verifying completed work and for interacting with clients when they have questions after physical site visits. Review collected by and hosted on G2.com.

My biggest challenge is finding enough time to fully explore and implement all of the features MobiWork offers. I know we're only using a portion of its capabilities. The support team is always quick to respond and help resolve any issues, which makes implementing new features much easier. If I had one suggestion, it would be to improve the search functionality to make finding information, projects, and records faster and more intuitive. Review collected by and hosted on G2.com.

MobiWork is truly a one-stop solution for our business. From time tracking and dispatching to estimating, project management, and billing, it brings everything together in one platform. Having our entire mobile workforce connected and accessible in real time gives us the visibility and control we need to manage operations efficiently, whether we're in the office or in the field. Review collected by and hosted on G2.com.

If I'm trying to add an order to the route, why can't I scan the barcode on the Delivery note? Instead, I have to enter it in manually. Scanning the barcode just brings up general information, but doesn't allow it to be added to the route. Review collected by and hosted on G2.com.

Proof of delivery Review collected by and hosted on G2.com.

I think the AI elements are still fairly new, so they take a bit of getting used to and could use further refinement. I’ve only used them a few times so far, but I expect the experience will improve with time. Review collected by and hosted on G2.com.

I feel like our entire business now runs on the Appenate platform, from wages and HR to material call-offs, material reports, and job performance reports. It has reduced our reporting time by 80%, and the accuracy is approximately 99.6%. Review collected by and hosted on G2.com.

The main thing I dont like is the payment fees. I have my payment processing setup with stripe and I have to pay almost 5% collectively between the two platforms. Review collected by and hosted on G2.com.

Im not sure at the moment Review collected by and hosted on G2.com.

One thing I would like to have offline mode. Review collected by and hosted on G2.com.

Customer Experience and Service program Review collected by and hosted on G2.com.

The part I dislike MOST about Service Box is that the browser's back buttons don't work. If you are in a work order or quote and want to go back to the previous page, you have to click back to the main page for the company then select the tab you want to go to, then scroll down and find the quote or work order I need to reference, even if it was the last page I was working on. Review collected by and hosted on G2.com.

Remember that they have amazing customer support and that they are great at customizing it to fit your company's needs. Review collected by and hosted on G2.com.

Tracking recurring work and tracking quoted work has increased our productivity. We can easily pull up all the submitted quotes for all customers and follow up to get approval, thus ensuring we don't miss anything important. Review collected by and hosted on G2.com.