Best Last Mile Delivery Software

How Many Last Mile Delivery Software Products Does G2 Track?

Total Products under this Category: 257

Category Stats (Nov 2026)

  • Average Rating: 4.53/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Locus (+0.95%) - Among all products in this category, Locus recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Last Mile Delivery Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 3,200+ Authentic Reviews
  • 257+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Last Mile Delivery Software

G2 Grid® for Last Mile Delivery Software plotting products by satisfaction and market presence

Highlighted products: Elite EXTRA, FarEye, Locus, Metrobi Delivery Management Software, project44, Route4Me, Spoke Dispatch, and Shipsy.

Underlying data: [Grid® JSON](https://www.g2.com/categories/last-mile-delivery/grids.json?focus%5B%5D=elite-extra&focus%5B%5D=fareye&focus%5B%5D=locus-locus&focus%5B%5D=metrobi-delivery-management-software&focus%5B%5D=project44&focus%5B%5D=route4me&focus%5B%5D=spoke-dispatch&focus%5B%5D=shipsy-shipsy)

Elite EXTRA

Elite Elite EXTRA is a comprehensive, cloud-based software suite from Epicor, tailored to tackle “last‑mile” logistics challenges—where the final delivery of goods to customers often proves costly and complex. It integrates Routing & Dispatch, Returns Automation, and Delivery Network into a single, streamlined platform. What Elite EXTRA offers 1. Routing & Dispatch - Optimized routes: Ensure efficient routes, every time with our advanced route optimization engine - Better customer communication: Features real‑time driver tracking, ETA notifications, and proof of delivery through mobile signature/photo capture via the EXTRA Driver app - Streamlined operations: Organizations using it reported up to 20% productivity gains within a month 2. Delivery Network - More delivery options - Choose from numerous integrated third party fleets to complete your deliveries - Flexible delivery: Compare delivery costs and times of third party delivery options in real time - Happier customers: Wow your customers with fast delivery—no matter the status of your internal fleet 3. Returns Automation - Comprehensive views: Delivers a dashboard for managing the full returns lifecycle—from authorization to pickup to credit issuance. - Process efficiency: Empowers businesses to configure automatic return-policy enforcement and gives customers an intuitive portal experience - Returns trackability: No more goods lost in transit or delays in getting credits issued– turn an operational weakness into a strength Why choose Elite EXTRA - All‑in‑one platform: Seamlessly integrates dispatch, third‑party carrier use, and returns under one SaaS umbrella - SaaS with no long-term commitments: Continually updated (every ~8 weeks), with month-to-month subscriptions—no lock-in. - Highly rated: Earns around 4.7/5 on Capterra & Software Advice; praised for ease of use, robust features, and solid customer support

Average Rating: 4.6/5.0

Total Reviews: 82

How Do G2 Users Rate Elite EXTRA?

  • Ease of Use: 9.2/10 (Category avg: 9.0/10)
  • Customer communication: 9.2/10 (Category avg: 8.8/10)
  • Customer feedback: 8.3/10 (Category avg: 8.6/10)
  • How long did it take to go live?: 0.8/10 (Category avg: 0.9/10)

Who Is the Company Behind Elite EXTRA?

  • Seller: Epicor
  • Company Website:
  • Year Founded: 1972
  • HQ Location: Austin, TX
  • LinkedIn® Page: www.linkedin.com
    6,161 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Automotive, Transportation/Trucking/Railroad
  • Company Size: 54% Medium, 34% Small

What Do G2 Reviewers Say About Elite EXTRA?

AI-generated summary from verified user reviews

Pros
  • Users value the automation capabilities of Elite EXTRA, ensuring efficient management of deliveries and returns.
  • Users value the seamless customer experience provided by Elite EXTRA, enhancing delivery management and tracking efficiency.
  • Users value the efficient delivery management capabilities of Elite EXTRA, enhancing route planning and real-time tracking.
  • Users appreciate the efficient delivery time of Elite EXTRA, enjoying timely updates and the ability for last-minute deliveries.
  • Users value the real-time driver monitoring feature of Elite EXTRA, enhancing delivery efficiency and customer satisfaction.
Cons
  • Users experience connectivity issues with the tracking system, particularly in areas with poor GPS or network coverage.
  • Users experience gps inaccuracies with Elite EXTRA, though issues resolve once in areas with better coverage.
  • Users experience occasional inaccuracy in tracking due to GPS or network issues, but updates occur in better coverage areas.
  • Users experience inaccurate geolocation due to GPS and network carrier issues, though updates occur with better coverage.
  • Users report inaccurate tracking during poor GPS or network conditions, though it improves in better coverage areas.

What Are Recent G2 Reviews of Elite EXTRA?

What Are G2 Users Discussing About Elite EXTRA?

FarEye

FarEye is an AI-powered Delivery Management System (DMS) for enterprises that run complex delivery networks. It brings every step from checkout to doorstep onto one platform: delivery promise, planning, carrier and driver allocation, routing, hub operations, execution, tracking, customer communication, returns and carrier billing. It works across own, outsourced and crowdsourced fleets, and plugs into the order, warehouse and ERP systems you already run. Learn more at fareye.com Founded in 2013, FarEye serves 200+ enterprises in 30+ countries, including 14 Fortune Global 500 companies. The platform processes 1.5 Bn+ transactions and $3 Bn+ in logistics spend a year, with 1 Mn+ daily active users on its mobile app. WHO USES FAREYE? Retailers, e-commerce and D2C brands, postal and parcel (CEP) operators, 3PLs, CPG, automotive parts distributors, food and grocery, pharma and big-and-bulky businesses. FarEye supports every delivery model they run: same day, next day, scheduled, click-and-collect, white glove, hyperlocal and B2B, shipping from DCs, stores, dark stores and hubs to homes, stores and pick-up points. THE EXECUTION PLATFORM Ship: Multi-carrier parcel management - Rule-based carrier allocation on rates, lead time, past performance and package rules, including multi-leg journeys and zone skipping - Pre-integrated network of 1,000+ courier, parcel and express carriers, plus long-haul, ocean, rail, air, same-day and big-and-bulky partners - Real-time rate shopping, delivery options and accurate delivery dates at checkout - In-house label and manifest generation, with offline labels in under 300 ms Track: Order-to-door visibility - One control tower for every order, carrier and fleet - Proactive exception alerts for delays, failed pickups and missing scans - Carrier performance tracking to manage by exception and reallocate volume Drive: Driver app - Configurable step-by-step workflows by order type, including ID and age checks, signatures and installations - Digital proof of delivery with photo, signature, OTP and geotag - Driver compliance checks, break management, two-way messaging and choice of navigation app X-Dock: Hub and cross-dock operations - Inbound scanning validated against advance shipping notices - Sorting, bagging, consolidation, putaway and load-out - Pallet tracking, temperature checks, routing labels and a central exception queue for damaged or misrouted items Experience: Branded customer experience - Branded tracking pages with live ETA, driver details and live location - Customers can reschedule, update address or instructions and contact support from the tracking link - Notifications across SMS, email and WhatsApp, post-delivery feedback and NPS - Returns initiation and management Rate: Rate and invoice management - Rate cards on weight, volume, distance, stops or driver effort, with maker-checker approval - Bulk rate estimates for quotes - Automated carrier invoice audit, dispute management and reconciliation Grow: Merchant portal - Onboarding, booking, label generation and invoicing for the merchants and B2B clients of carriers and 3PLs Analyze: Analytics - Delivery, cost, carrier and driver performance reporting, plus sustainability metrics AI AGENTS Built into the platform, each handling a defined operational decision: - Plan: territory planning, density smoothing and capacity forecasting - Route: multi-constraint route optimisation covering time windows, vehicle capacity, driver breaks, geofences, road restrictions and mixed fleets - Comply: driver compliance checks before and during routes - Service Time: machine-learning prediction of how long each stop will take - POD Audits: image recognition and location checks that flag suspicious proof of delivery AGENTIC AI: PILOT PILOT is FarEye's agentic AI for final-mile dispatch. It works through the repetitive decisions dispatchers make every shift (cleaning order and address data, checking driver and carrier availability, routing, assignment, rescheduling and exceptions), with human approval and override at every step. PILOT runs in production at Maersk Ground Freight, Blue Dart (a DHL Group company) and Tractor Supply Company. Across those deployments, dispatcher hours fell 95%, cost per delivery fell 17.5%, and first-attempt delivery held above 90%. Further agents for network planning, data analysis and carrier invoice auditing extend the same approach across the delivery operation. INTEGRATIONS Pre-built connectors for carriers, OMS, WMS, ERP and e-commerce platforms such as Shopify, using REST, SOAP, SFTP, EDI and webhooks. A no-code integration layer lets teams onboard new carriers quickly and subscribe to tracking, slot booking, labels, cancellations and returns. SECURITY ISO 27001, SOC 1 and SOC 2 certified. CUSTOMERS Enterprises using FarEye include Maersk Ground Freight, Blue Dart, Tractor Supply Company, JB Hi-Fi Group, Miele, AUTODOC, Pošta Slovenije, Hawk Logistics, FAST Logistics, 2GO and Clicks Group, among others. RECOGNITION Recognised by analysts and customers: - #1 in Last Mile Delivery, G2 2026 Best Software Awards - G2 2026 Top 50 Supply Chain & Logistics Products - G2 Leader – Enterprise, Best Relationship – Enterprise, Best Results and Users Most Likely to Recommend (2026) - Gartner® Representative Vendor, 2026 Market Guide for Multicarrier Parcel Management Solutions and 2026 Market Guide for Vehicle Routing & Scheduling - Gartner® Sample Vendor, 2026 Hype Cycle for Supply Chain Execution & Logistics Technologies - AI Startup of the Year, Supply Chain & Logistics, Economic Times AI Awards 2025 - EcoVadis Bronze Medal 2026 - Great Place to Work® certified, seventh consecutive year GLOBAL PRESENCE Headquartered in Chicago, with offices in the UK, the Netherlands, the UAE, India, Singapore and Australia.

Average Rating: 4.7/5.0

Total Reviews: 338

How Do G2 Users Rate FarEye?

  • Ease of Use: 9.5/10 (Category avg: 9.0/10)
  • Customer communication: 9.0/10 (Category avg: 8.8/10)
  • Customer feedback: 9.3/10 (Category avg: 8.6/10)
  • How long did it take to go live?: 5.9/10 (Category avg: 0.9/10)

Who Is the Company Behind FarEye?

  • Seller: FarEye
  • Company Website:
  • Year Founded: 2013
  • HQ Location: Chicago, Illinois
  • LinkedIn® Page: www.linkedin.com
    625 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: GPS Engineer, Manager
  • Top Industries: Logistics and Supply Chain, Transportation/Trucking/Railroad
  • Company Size: 61% Large, 32% Medium

What Do G2 Reviewers Say About FarEye?

AI-generated summary from verified user reviews

Pros
  • Users find FarEye to be very user-friendly, enjoying its flexible features and efficient dashboard for metrics.
  • Users value the live tracking capabilities of FarEye, enhancing order management and ensuring timely deliveries.
  • Users appreciate the variety of features in FarEye, enhancing efficiency with routing, reporting, and easy ewaybill generation.
  • Users value the excellent customer support of FarEye, ensuring smooth operation and minimal downtime.
  • Users value the live tracking feature of FarEye, ensuring timely deliveries and efficient order management.
Cons
  • Users experience slow performance on the FarEye platform, with tracking delays and buffering issues during use.
  • Users experience frequent technical issues such as registration errors, deployment bugs, and synchronization problems.
  • Users experience slow loading times on the FarEye dashboard, impacting their overall efficiency and tracking capabilities.
  • Users experience tracking issues with FarEye, such as vehicle registration errors and trip visibility problems.
  • Users often experience syncing issues with FarEye, impacting system reliability and efficiency in operations.

What Are Recent G2 Reviews of FarEye?

Locus

Locus is an agentic enterprise Transportation Management System designed to orchestrate planning, execution, and settlement across all-mile logistics. It unifies order orchestration, transportation planning and optimization, carrier and rate management, execution control, tracking, settlement, analytics, and governance into a closed-loop platform for managing cost, service levels, and customer promises across multi-carrier networks. Since its founding in 2015, Locus has helped customers globally execute over 1.5 billion + deliveries across 30+ countries spanning the Americas, Southeast Asia, the Middle East, and the Indian subcontinent. Its technology has helped save $320 million+ in transit costs, offset 17M+ Kgs in CO2 emissions, and maintained a 99.5% SLA adherence ratio. The modular, API-first platform serves industries including Retail, Manufacturing, FMCG/CPG, Courier/Express/Parcel, e-commerce, and 3PL providers. It integrates seamlessly with existing TMS, OMS, WMS, and ERP solutions through simple API plugins. Targeting retailers and logistics providers, Locus offers an end-to-end solution that facilitates seamless delivery from any location, whether it be a local store or international borders. The platform's patented routing and geocoding engines are designed to optimize every stage of the supply chain. By integrating captive, contracted, and carrier fleets across the first, middle, and final mile, Locus ensures that businesses can achieve cost efficiency while maintaining high levels of customer satisfaction. Key features of Locus include precise geolocation capabilities, hybrid fleet management, and dynamic route optimization. These tools work together to enhance fulfillment accuracy, flexibility, and predictability, allowing retailers to navigate the complexities of logistics with greater ease. The platform provides complete shipment visibility, which eliminates uncertainty for retailers, fleet partners, and distributors, thus fostering a more transparent supply chain environment. Locus has gained the trust of leading global brands, including Unilever and Nestlé, executing over a billion deliveries across more than 30 countries. The company is committed to innovation and sustainable growth, continuously evolving its solutions to meet the demands of the logistics landscape. As artificial intelligence and automation play an increasingly significant role in the industry, Locus is poised to streamline operations from pre-purchase fulfillment to post-delivery support, transforming complex supply chains into strategic growth enablers for businesses worldwide.

Average Rating: 4.6/5.0

Total Reviews: 79

How Do G2 Users Rate Locus?

  • Ease of Use: 8.9/10 (Category avg: 9.0/10)
  • Customer communication: 7.8/10 (Category avg: 8.8/10)
  • Customer feedback: 7.3/10 (Category avg: 8.6/10)
  • How long did it take to go live?: 5.6/10 (Category avg: 0.9/10)

Who Is the Company Behind Locus?

  • Seller: Locus
  • Company Website:
  • Year Founded: 2015
  • HQ Location: Milpitas, US
  • LinkedIn® Page: www.linkedin.com
    350 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Logistics and Supply Chain, Consumer Goods
  • Company Size: 43% Medium, 40% Large

What Do G2 Reviewers Say About Locus?

AI-generated summary from verified user reviews

Pros
  • Users value the stability and performance of Locus, benefiting from its effective logistics management features.
  • Users find Locus to be user-friendly and easy to integrate, enhancing productivity and operational efficiency effortlessly.
  • Users value the responsive customer support of Locus, appreciating their quick assistance and partnership approach.
  • Users appreciate the efficiency of Locus, enhancing operations through effective route optimization and real-time tracking.
  • Users appreciate the route optimization of Locus, which enhances logistics efficiency while allowing real-world adjustments.
Cons
  • Users are frustrated with the slow performance of Locus, particularly in issue resolution and support response times.
  • Users face limitations in flexibility with Locus, struggling to adapt quickly in dynamic environments.
  • Users note the limited customization options in Locus, which restricts its flexibility for specific business needs.
  • Users find poor customization limits functionality, especially for smaller clients and specific model integrations.
  • Users find the process complexity of Locus overwhelming due to numerous settings and configurations required.

What Are Recent G2 Reviews of Locus?

What Are G2 Users Discussing About Locus?

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Metrobi Delivery Management Software

Metrobi Delivery Management Software is a platform designed to simplify and optimize local delivery operations for businesses. It offers advanced route optimization to minimize travel time and fuel costs, real-time live tracking for precise delivery status updates, and digital proof of delivery (POD) features including signatures, photos, and notes to enhance accountability and customer satisfaction.

Average Rating: 4.9/5.0

Total Reviews: 59

How Do G2 Users Rate Metrobi Delivery Management Software?

  • Ease of Use: 9.8/10 (Category avg: 9.0/10)
  • Customer communication: 9.4/10 (Category avg: 8.8/10)
  • Customer feedback: 9.6/10 (Category avg: 8.6/10)
  • How long did it take to go live?: 0/10 (Category avg: 0.9/10)

Who Is the Company Behind Metrobi Delivery Management Software?

  • Seller: Metrobi
  • Year Founded: 2019
  • HQ Location: Boston, US
  • LinkedIn® Page: www.linkedin.com
    43 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Manager
  • Top Industries: Marketing and Advertising, Computer Software
  • Company Size: 64% Small, 25% Medium

What Do G2 Reviewers Say About Metrobi Delivery Management Software?

AI-generated summary from verified user reviews

Pros
  • Users value the real-time tracking feature of Metrobi, enhancing efficiency and improving customer satisfaction with immediate updates.
  • Users value the efficient communication and seamless real-time tracking of Metrobi Delivery Management Software, enhancing operational effectiveness.
  • Users value the real-time notifications provided by Metrobi, enhancing communication and keeping them informed throughout deliveries.
  • Users find the route optimization feature invaluable, significantly improving delivery efficiency and providing real-time updates.
  • Users value the exceptional customer satisfaction provided by Metrobi, thanks to reliable tracking and effective communication features.
Cons
  • Users note a need for more customization in reporting and analytics to enhance their experience with Metrobi.
  • Users recognize the need for deeper ERP integration, although it hasn't notably affected their operations.
  • Users desire more flexibility in report customization, although they consider it a minor issue overall.
  • Users find the limited reporting options of Metrobi restricts their ability to analyze data effectively.
  • Users find the lack of color-coded routes in Metrobi Delivery Management Software makes navigation more challenging.

What Are Recent G2 Reviews of Metrobi Delivery Management Software?

project44

project44 believes in better supply chains. Movement by project44 is the Decision Intelligence Platform powered by Supply Chain AI that transforms fragmented logistics management into unified intelligence, restoring control and bringing certainty to global supply chain operations. Having built a comprehensive and connected ecosystem, project44 provides visibility into over 1 billion shipments annually for over 1,000 leading brands within manufacturing, automotive, retail, life sciences, food & beverage, CPG, and oil, chemical & gas. project44's commitment to excellence has been recognized across organizations and awards including being named the Leader in the 2025 Gartner Magic Quadrant and as the "Customer's Choice" in Gartner's Voice of the Customer report, an sixteen-time leader on G2's Supply Chain Visibility Grid, Google Cloud Partner of the Year, and SAP Pinnacle Award winner. Learn more at project44.com.

Average Rating: 4.7/5.0

Total Reviews: 729

How Do G2 Users Rate project44?

  • Ease of Use: 9.2/10 (Category avg: 9.0/10)
  • Customer communication: 8.6/10 (Category avg: 8.8/10)
  • Customer feedback: 8.7/10 (Category avg: 8.6/10)
  • How long did it take to go live?: 4.5/10 (Category avg: 0.9/10)

Who Is the Company Behind project44?

  • Seller: project44
  • Company Website:
  • Year Founded: 2014
  • HQ Location: Chicago, IL
  • LinkedIn® Page: www.linkedin.com
    812 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager, Software Engineer
  • Top Industries: Logistics and Supply Chain, Transportation/Trucking/Railroad
  • Company Size: 41% Medium, 36% Large

What Do G2 Reviewers Say About project44?

AI-generated summary from verified user reviews

Pros
  • Users find project44 to be easy to use, thanks to its intuitive interface and excellent support throughout implementation.
  • Users value the excellent customer support from project44, enhancing their experience from implementation to after-sales assistance.
  • Users value the exceptional customer support from project44, ensuring smooth operation from start to finish.
  • Users value the real-time tracking of project44, enhancing shipment monitoring and streamlining supply chain processes.
  • Users value the real-time tracking capabilities of project44, enhancing visibility and improving supply chain efficiency.
Cons
  • Users experience carrier issues due to limited coverage and poor communication, complicating tracking and onboarding processes.
  • Users face significant tracking issues with Project44, including inaccurate data and poor notification reliability impacting their experience.
  • Users report poor customer support with unclear communication and slow resolution times leading to frustrating experiences.
  • Users report integration issues with Project44, leading to inaccurate data tracking and slow AI responses.
  • Users face technical issues with Project44, including inaccurate data tracking and sluggish communication that hinder performance.

What Are Recent G2 Reviews of project44?

What Are G2 Users Discussing About project44?

Route4Me

Routing chaos finally solved. Extremely easy-to-use, Route4Me Route Planner automatically plans routes for your business and dispatches them to a mobile app with built-in navigation. Perfect for field service, field sales, field marketing, field merchandising, territory management, and every business requiring last-mile optimization. Route4Me provides the world's most used route sequencing and route optimization software for small businesses and enterprises to over 40,000 customers. Route4Me supports integrations with telematics vendors such as Verizon Connect, Geotab, Samsara, Azuga, and many more!

Average Rating: 4.7/5.0

Total Reviews: 135

How Do G2 Users Rate Route4Me?

  • Ease of Use: 9.2/10 (Category avg: 9.0/10)
  • Customer communication: 7.9/10 (Category avg: 8.8/10)
  • Customer feedback: 8.3/10 (Category avg: 8.6/10)
  • How long did it take to go live?: 1.0/10 (Category avg: 0.9/10)

Who Is the Company Behind Route4Me?

  • Seller: Route4Me Inc
  • Company Website:
  • Year Founded: 2009
  • HQ Location: Tampa, Florida
  • LinkedIn® Page: www.linkedin.com
    90 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Logistics and Supply Chain, Transportation/Trucking/Railroad
  • Company Size: 61% Small, 25% Medium

What Do G2 Reviewers Say About Route4Me?

AI-generated summary from verified user reviews

Pros
  • Users find Route4Me's ease of use invaluable, allowing for quick setup and efficient route management.
  • Users value the route optimization capabilities of Route4Me, enhancing efficiency and real-time tracking for field operations.
  • Users appreciate the optimized route creation and real-time tracking features of Route4Me, enhancing efficiency and organization.
  • Users value the knowledgeable and responsive customer support of Route4Me, ensuring effective assistance at all times.
  • Users value the effective route optimization of Route4Me, significantly enhancing delivery efficiency and customer satisfaction.
Cons
  • Users experience routing issues with Route4Me, leading them to rely on third-party mapping apps for accuracy.
  • Users report encountering technical issues like app crashes and difficulties with data synchronization, hindering usability.
  • Users face insufficient information on specific features and guides, hindering effective use of Route4Me’s capabilities.
  • Users find the inaccuracy in Route4Me's navigation frustrating, often relying on third-party map apps for better performance.
  • Users experience poor routing due to inaccurate maps and occasional inefficient routes, impacting their navigation efficiency.

What Are Recent G2 Reviews of Route4Me?

What Are G2 Users Discussing About Route4Me?

Spoke Dispatch

Spoke Dispatch (Formerly Circuit) is a last-mile delivery management platform built for couriers managing multiple routes across a team of drivers. Dispatch replaces the combination of legacy systems, spreadsheets, messaging apps, and phone calls that growing operations typically rely on. The platform brings together route assignment, customer comms, and delivery tracking & documentation into a single system. The capabilities are tailored for expanding delivery companies that want more control of their operations, land bigger contracts, and comply with SLAs. The Spoke Dispatch platform is specifically designed for dispatchers, operations managers, or anyone who coordinates deliveries day-to-day. As stop volumes grow and dispatchers start managing 10–50 drivers, they hit the limits of manual coordination and dated tools, creating a drain on operations: missed deliveries, unresolved disputes, and time spent firefighting issues that better visibility could have prevented. Core capabilities include: Route planning and assignment: Build, optimise, and assign routes to drivers with stop sequencing tailored for volume and geography. Driver mobile app: A dedicated app for drivers to receive or create their own routes, navigate stops, capture proof of delivery, and update dispatch, all usable independently from the desktop platform. Real-time delivery tracking: Monitor driver progress and stop status throughout the day without relying on manual check-ins, with data to hand when you need it. Proof of delivery capture: Set rules for photo and signature confirmation at the point of delivery, with a timestamped record for dispute resolution. Customer notifications: Automated delivery status and ETA updates that reduce inbound enquiries to the dispatch team. Dispatch integrates driver activity, stop data, and customer communication into one view, giving dispatchers the clarity to manage a full day's routes without switching between systems. Over time, courier companies using Dispatch report fewer missed deliveries, faster dispute resolution, and reduced time spent on manual coordination as fleet size and stop volume scale.

Average Rating: 4.7/5.0

Total Reviews: 12

How Do G2 Users Rate Spoke Dispatch?

  • Ease of Use: 10.0/10 (Category avg: 9.0/10)
  • How long did it take to go live?: 0/10 (Category avg: 0.9/10)

Who Is the Company Behind Spoke Dispatch?

  • Seller: Spoke
  • Company Website:
  • Year Founded: 2018
  • HQ Location: London, GB
  • LinkedIn® Page: www.linkedin.com
    71 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 83% Small, 25% Medium

What Do G2 Reviewers Say About Spoke Dispatch?

AI-generated summary from verified user reviews

Pros
  • Users value the real-time tracking feature of Spoke Dispatch, boosting organization and operational efficiency across teams.
  • Users appreciate the user-friendly design of Spoke Dispatch, enhancing organization and operational efficiency.
  • Users appreciate the real-time tracking feature of Spoke Dispatch, enhancing organization and efficiency in operations.
  • Users value the real-time updates of Spoke Dispatch, enhancing organization and team efficiency in operations.
Cons
  • Users desire more feature customization in Spoke Dispatch, feeling limited by the current options available.

What Are Recent G2 Reviews of Spoke Dispatch?

Shipsy

Shipsy is an AI-native logistics management platform used by logistics service providers, postal and parcel carriers, retailers, distributors and manufacturers to run their operations in real time, from planning and execution through to settlement. Its core is a transportation management system, supported by route planning, vehicle routing and scheduling, delivery management, multi-carrier parcel management and a warehouse management system. Across the platform sits AgentFleet, a digital workforce of AI co-workers that work alongside operations teams: they detect exceptions, decide the corrective action and execute it, keeping a human in the loop with a full audit trail. Shipsy has been recognised three times in the Gartner Magic Quadrant for Transportation Management Systems and features in Gartner's Voice of the Customer. It serves 150+ enterprises across 30+ countries, including Heineken, Coca-Cola, Aramex, DPD, POST Luxembourg, Catalent and ANC Delivers, and processes more than 5 billion shipments a year.

Average Rating: 4.5/5.0

Total Reviews: 157

How Do G2 Users Rate Shipsy?

  • Ease of Use: 9.1/10 (Category avg: 9.0/10)
  • Customer communication: 8.8/10 (Category avg: 8.8/10)
  • Customer feedback: 8.8/10 (Category avg: 8.6/10)
  • How long did it take to go live?: 3.5/10 (Category avg: 0.9/10)

Who Is the Company Behind Shipsy?

  • Seller: Shipsy
  • Year Founded: 2015
  • HQ Location: Gurgaon, Haryana
  • LinkedIn® Page: www.linkedin.com
    383 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Assistant Manager
  • Top Industries: Logistics and Supply Chain, Retail
  • Company Size: 51% Large, 31% Medium

What Do G2 Reviewers Say About Shipsy?

AI-generated summary from verified user reviews

Pros
  • Users commend the customer-centric support of Shipsy, highlighting its effectiveness and leadership in service quality.
  • Users value the excellent service quality of Shipsy, which enhances their operational efficiency and customer support.
  • Users appreciate the real-time data visibility of Shipsy, enhancing decision-making and operational efficiency significantly.
  • Users find the real-time data visibility of Shipsy's Analytics Dashboard transformative for effective decision-making and planning.
  • Users commend the customer-centric support from Shipsy, highlighting its leadership in service quality among competitors.
Cons
  • Users find delay issues with Shipsy due to challenges in meeting specific timelines and commitments effectively.
  • Users find the delays in timelines frustrating, affecting the commitment to resolve issues by specific dates.
  • Users note that delivery delays can be a significant issue, impacting the reliability of Shipsy's timelines.
  • Users express concerns about the long waiting time for resolutions, affecting their overall experience with Shipsy.
  • Users find scheduling issues with Shipsy, as commitments to specific timelines can be challenging to meet.

What Are Recent G2 Reviews of Shipsy?

What Are G2 Users Discussing About Shipsy?

Lalamove

Lalamove provides on-demand and same day delivery courier services through our mobile and web app, connecting you with our driver partners.

Average Rating: 4.6/5.0

Total Reviews: 10

How Do G2 Users Rate Lalamove?

  • Ease of Use: 9.4/10 (Category avg: 9.0/10)
  • Customer communication: 9.7/10 (Category avg: 8.8/10)
  • Customer feedback: 9.2/10 (Category avg: 8.6/10)
  • How long did it take to go live?: 0.4/10 (Category avg: 0.9/10)

Who Is the Company Behind Lalamove?

  • Seller: Lalamove
  • Year Founded: 2013
  • HQ Location: Kowloon Tong, Kowloon
  • LinkedIn® Page: www.linkedin.com
    7,143 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 90% Small, 10% Large

What Do G2 Reviewers Say About Lalamove?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Lalamove, highlighting its user-friendly interface and efficient tracking capabilities.
  • Users appreciate the user-friendly interface of Lalamove, making it easy to track packages and manage deliveries.
  • Users praise Lalamove for its affordable pricing, making logistics accessible without breaking the bank.
  • Users find Lalamove's delivery management services reliable for efficiently sending and receiving items.
  • Users appreciate the quick delivery times of Lalamove, making it easy to receive important items on schedule.
Cons
  • Users experience delivery issues with Lalamove, including lack of updates and receiving broken items.
  • Users find download limitations problematic, causing app-related issues like freezing and excessive phone storage usage.
  • Users report technical issues with Lalamove, experiencing app-related freezing and high storage consumption on their devices.
  • Users report experiencing update issues, occasionally receiving broken items which hinders satisfaction with Lalamove.

What Are Recent G2 Reviews of Lalamove?

LogiNext Mile

LogiNext Mile is an AI-native last-mile delivery and transportation management software platform that enables enterprises to plan, automate, execute, track, and optimize delivery operations through a unified system. It connects intelligent route planning, automated dispatch, fleet management, real-time tracking, and delivery analytics to streamline the entire delivery lifecycle for complex, high-volume logistics networks. LogiNext Mile serves enterprises across logistics, retail, e-commerce, food delivery, courier, CEP, and transportation industries. It supports in-house fleets, third-party logistics (3PL) networks, and hybrid delivery models, including same-day, scheduled, on-demand, and recurring deliveries. Key Features and Capabilities: AI-Powered Route Planning and Optimization: Optimizes delivery routes and schedules using delivery locations, vehicle capacity, time windows, and operational constraints. Order Batching and Beat Planning consolidate deliveries and improve fleet utilization while reducing manual planning. Intelligent Driver Allocation and Automated Dispatch: Automatically assigns orders to suitable drivers and delivery resources based on proximity, availability, capacity, and business rules. Reduces manual dispatching, balances workloads, and manages fluctuating delivery volumes across multiple locations. Real-Time Delivery Tracking and Visibility: Provides centralized view of orders, drivers, vehicles, trips, and delivery progress. Live tracking, Accurate & Precise ETAs, Pre-order ETAs, and Branded Tracking Links enable operations teams to monitor deliveries and provide timely customer updates. Fleet Management and Exception Management: Coordinates owned fleets and third-party carriers, monitors delivery performance, and manages operational disruptions. Exception Management identifies delays and responds to delivery issues, while Reverse Logistics supports returns and reverse delivery workflows. Electronic Proof of Delivery and Operational Analytics: Provides ePOD, digital delivery confirmation, and performance analytics. APIs connect with ERP, WMS, TMS, OMS, e-commerce, telematics, and carrier management systems. Business Value: LogiNext Mile brings delivery planning, execution, tracking, and optimization into one connected environment. The platform helps enterprises: - Improve delivery visibility across orders, drivers, and progress - Automate operational workflows through intelligent resource allocation - Optimize resource utilization with AI-powered planning - Manage delivery exceptions proactively - Maintain consistent customer communication

Average Rating: 4.5/5.0

Total Reviews: 44

How Do G2 Users Rate LogiNext Mile?

  • Ease of Use: 8.7/10 (Category avg: 9.0/10)
  • Customer communication: 8.3/10 (Category avg: 8.8/10)
  • Customer feedback: 8.1/10 (Category avg: 8.6/10)
  • How long did it take to go live?: 4.4/10 (Category avg: 0.9/10)

Who Is the Company Behind LogiNext Mile?

  • Seller: LogiNext
  • Year Founded: 2015
  • HQ Location: Jersey City, New Jersey
  • LinkedIn® Page: www.linkedin.com
    143 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Logistics and Supply Chain
  • Company Size: 58% Medium, 31% Large

What Do G2 Reviewers Say About LogiNext Mile?

AI-generated summary from verified user reviews

Pros
  • Users find LogiNext Mile to be easy to use, enhancing last-mile delivery operations with its streamlined interface.
  • Users commend the intelligent route optimization of LogiNext Mile for enhancing delivery efficiency and reducing costs.
  • Users commend the efficiency of LogiNext Mile, enhancing logistics performance and reducing delivery times significantly.
  • Users commend the real-time visibility of LogiNext Mile, enhancing transportation operations and improving logistics performance significantly.
  • Users value the real-time updates from LogiNext Mile, enhancing visibility and improving logistics operations significantly.
Cons
  • Users face customization difficulties with LogiNext Mile, as integrations and changes can be time-consuming and costly.
  • Users experience delayed response times for critical support, leading to frustration during peak operational periods.
  • Users experience delays in support response times and onboarding, impacting efficiency during critical operational periods.
  • Users find the limited customization options of LogiNext Mile to be a frustrating barrier to effective use.
  • Users experience poor customization options with LogiNext Mile, leading to delays and higher costs for desired changes.

What Are Recent G2 Reviews of LogiNext Mile?

What Are G2 Users Discussing About LogiNext Mile?

LionWheel

Friendly Route Planner for your local deliveries. Awesome driver app and 1-click Integrations to all platforms.

Average Rating: 5.0/5.0

Total Reviews: 12

How Do G2 Users Rate LionWheel?

  • Ease of Use: 9.9/10 (Category avg: 9.0/10)
  • Customer communication: 9.5/10 (Category avg: 8.8/10)
  • Customer feedback: 9.8/10 (Category avg: 8.6/10)
  • How long did it take to go live?: 0/10 (Category avg: 0.9/10)

Who Is the Company Behind LionWheel?

Who Uses This Product?

  • Company Size: 83% Small, 8% Large

What Are Recent G2 Reviews of LionWheel?

Nash

Every mile, smarter than the Last Mile. Most logistics operations are planned days in advance. Nash plans continuously, and when the day breaks the plan, Nash finds a better one. Unify decisioning and execution across your fleets, carriers, and fulfillment networks. Set your business objective, and self-optimizing, self-healing AI agents work relentlessly until you hit it. And then beat it.

Average Rating: 4.5/5.0

Total Reviews: 19

How Do G2 Users Rate Nash?

  • Ease of Use: 7.6/10 (Category avg: 9.0/10)
  • Customer communication: 8.3/10 (Category avg: 8.8/10)
  • Customer feedback: 8.7/10 (Category avg: 8.6/10)
  • How long did it take to go live?: 8.9/10 (Category avg: 0.9/10)

Who Is the Company Behind Nash?

  • Seller: Nash
  • Company Website:
  • Year Founded: 2021
  • HQ Location: San Francisco, US
  • LinkedIn® Page: www.linkedin.com
    146 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 42% Small, 21% Medium

What Do G2 Reviewers Say About Nash?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Nash, praising its seamless integration and streamlined delivery operations.
  • Users value Nash for its easy implementation, allowing seamless integration and efficient management of delivery operations.
  • Users value the easily integrated features of Nash, streamlining delivery and improving overall operational efficiency.
  • Users value Nash for its easy integrations, which enhance operational efficiency and streamline delivery processes seamlessly.
  • Users value the easy initial setup of Nash, which simplifies transitioning and enhances overall operational efficiency.
Cons
  • Users find the API and workflow confusing, leading to difficulties while using the Nash product effectively.
  • Users experience delay issues during the onboarding process, affecting expectations and overall experience with Nash.
  • Users often experience delivery issues, as drivers sometimes fail to show up, complicating the delivery process.
  • Users find the API and workflow confusing when compared to the more user-friendly Dashboard UI.
  • Users find the API and workflow confusing, especially when compared to the more intuitive Dashboard UI.

What Are Recent G2 Reviews of Nash?

Onfleet

Onfleet makes it easy for businesses to manage and analyze their local delivery operations. Our product includes intuitive smartphone apps for drivers, a powerful modern web dashboard for dispatchers, and automatic notifications and real-time tracking for recipients. Onfleet powers millions of deliveries every week for thousands of businesses ranging from grocery, restaurant, and flower delivery to pharmacy and e-commerce companies. Onfleet is based in San Francisco, California.

Average Rating: 4.6/5.0

Total Reviews: 137

How Do G2 Users Rate Onfleet?

  • Ease of Use: 9.3/10 (Category avg: 9.0/10)
  • Customer communication: 7.9/10 (Category avg: 8.8/10)
  • Customer feedback: 8.6/10 (Category avg: 8.6/10)
  • How long did it take to go live?: 0.8/10 (Category avg: 0.9/10)

Who Is the Company Behind Onfleet?

  • Seller: Onfleet
  • Year Founded: 2015
  • HQ Location: San Francisco, CA
  • LinkedIn® Page: www.linkedin.com
    87 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Operations Manager, CEO
  • Top Industries: Food & Beverages, Logistics and Supply Chain
  • Company Size: 68% Small, 27% Medium

What Do G2 Reviewers Say About Onfleet?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Onfleet, allowing quick adaptation and seamless delivery management right from the start.
  • Users value the delivery efficiency of Onfleet, enhancing productivity and ensuring faster, more satisfying customer experiences.
  • Users value the efficiency improvement Onfleet provides, enhancing delivery precision and boosting customer satisfaction significantly.
  • Users appreciate the ease of managing data efficiently, enhancing productivity and improving customer satisfaction with Onfleet.
  • Users appreciate the route optimization of Onfleet, enhancing efficiency and customer satisfaction for dispensary deliveries.
Cons
  • Users find the limited features frustrating, wishing for enhanced analytics and better communication capabilities.
  • Users find the missing features frustrating, such as lack of integration and absence of "read" receipts.
  • Users face routing issues with Onfleet, including slow feature launches and insufficient route insights affecting delivery efficiency.
  • Users experience slow performance with Onfleet, needing to reload pages and facing delays during tasks and feature launches.
  • Users are frustrated by the delayed response in accessing call and text records, impacting customer service effectiveness.

What Are Recent G2 Reviews of Onfleet?

What Are G2 Users Discussing About Onfleet?

ufleet.io

Established in 2018, Ufleet currently has presence in the US, Germany, Switzerland, and Bulgaria and services clients all over the globe. Originally an enterprise solution partnering with some of the leading retailers in Europe, since 2023 Ufleet has a typical SaaS offering with Pay As You Go pricing model and a generous free tier for small businesses. Key features of Ufleet include a powerful routing optimization algorithm, user friendly control center for the dispatcher, a mobile app for the delivery drivers, a customer portal and a customizable analytics dashboard. Ufleet helps businesses that deliver optimize delivery costs, run a predictable delivery operation without last minute surprises, and keep customers in the information loop at every step of the delivery process.

Average Rating: 5.0/5.0

Total Reviews: 17

How Do G2 Users Rate ufleet.io?

  • Ease of Use: 9.3/10 (Category avg: 9.0/10)
  • Customer communication: 9.7/10 (Category avg: 8.8/10)
  • Customer feedback: 9.9/10 (Category avg: 8.6/10)
  • How long did it take to go live?: 1.9/10 (Category avg: 0.9/10)

Who Is the Company Behind ufleet.io?

  • Seller: Ufleet
  • Year Founded: 2016
  • HQ Location: Sofia, BG
  • LinkedIn® Page: www.linkedin.com
    7 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Retail
  • Company Size: 47% Medium, 35% Small

What Do G2 Reviewers Say About ufleet.io?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the dynamic logistics management of Ufleet, benefiting from its rapid order processing and reliable support.
  • Users value Ufleet's dynamic route optimization, enabling efficient logistics flow and timely deliveries with real-time tracking.
  • Users value the ease of installation and integration, finding the product straightforward and efficient to use.
  • Users appreciate the helpful support and responsiveness of Ufleet, ensuring smooth operations and effective communication.
  • Users value the real-time tracking and route optimization features of ufleet.io, enhancing logistics efficiency and compliance.
Cons
  • Users find mapping issues critical, with challenges in address allocation and exporting necessary data for analysis.
  • Users face a steep learning curve with the UI, noting several areas that need significant improvement.
  • Users find the inefficient routing problematic, especially with indistinguishable route colors and frequent login requests.
  • Users face a learning curve that can hinder initial experiences, especially regarding user experience improvements.
  • Users note a steep learning curve with ufleet.io, suggesting improvements are needed for a better user experience.

What Are Recent G2 Reviews of ufleet.io?

Nextbillion.ai

Nextbillion.ai provides industry’s most powerful route planning APIs & SDKs. Our advanced route optimization engine enables product and tech leaders in large-scale logistics companies to solve multi-vehicle & multi-stop routing, scheduling and navigation problems Visit Website - https://nextbillion.ai Our versatile API building blocks can be customized to tackle a diverse range of use cases, providing a comprehensive solution for industries such as field services, last-mile delivery, on-demand services, and trucking. Key Features: 1. Optimize Routes & Schedules with 50+ Constraints 2. Reliable Schedules and Highly Accurate ETAs 3. Optimize Routes for Various Vehicle Profiles 4. Handle Unique Workflows With Ease 5. Leverage Your Historical Data With AI-Powered APIs What Makes Us Unique: At Nextbillion.ai, our differentiators set us apart in the realm of advanced routing and scheduling solutions. With a focus on technical expertise, our clients benefit from a team well-versed in the intricacies of the domain, delivering cutting-edge solutions that keep them ahead of the curve. Our commitment extends beyond technical prowess, offering a flexible pricing model that adapts to individual needs. Tailor the cost structure to align seamlessly with your business requirements and budget constraints, ensuring a personalized and cost-effective approach. Additionally, our commitment to customer success is underscored by exceptional support from our Solutions and Support team. Rely on us for assistance that goes beyond mere implementation, providing dedicated support throughout the entire process and beyond, ensuring a seamless and successful experience for our clients.

Average Rating: 4.7/5.0

Total Reviews: 63

How Do G2 Users Rate Nextbillion.ai?

  • Ease of Use: 9.3/10 (Category avg: 9.0/10)
  • Customer communication: 9.3/10 (Category avg: 8.8/10)
  • Customer feedback: 8.7/10 (Category avg: 8.6/10)
  • How long did it take to go live?: 0/10 (Category avg: 0.9/10)

Who Is the Company Behind Nextbillion.ai?

Who Uses This Product?

  • Top Industries: Logistics and Supply Chain, Computer Software
  • Company Size: 52% Small, 30% Medium

What Do G2 Reviewers Say About Nextbillion.ai?

AI-generated summary from verified user reviews

Pros
  • Users praise the outstanding customer support of Nextbillion.ai for its quick responses and effective solutions.
  • Users commend the ease of use of Nextbillion.ai, appreciating its straightforward APIs and excellent documentation.
  • Users praise the Route Optimization API from Nextbillion.ai for streamlining job allocation and enhancing operational efficiency.
  • Users value the affordable pricing of Nextbillion.ai, offering great functionality and support without high costs.
  • Users enjoy the easy-to-use API integration from Nextbillion.ai, enhancing functionality and supporting seamless operations.
Cons
  • Users face mapping issues with the Map Editor app interface, although improvements are being addressed by the support team.
  • Users express concerns over poor customer support, particularly the absence of a live chat option for assistance.
  • Users report a complex interface in the Map Editor app, leading to some minor usability issues.
  • Users find the cost and usage confusing, making it challenging to navigate the website effectively.
  • Users report missing features in Nextbillion.ai, such as the lack of API quota management in the console.

What Are Recent G2 Reviews of Nextbillion.ai?

Daniel Rivera
DR
Researched and written by Daniel Rivera
Updated October 3, 2024

Last Mile Delivery Topics

Expand/Collapse

Learn More About Last Mile Delivery Software

What is Last Mile Delivery Software?

Last mile delivery software allows businesses to manage deliveries in the last leg of supply chain operations—delivering packages from distribution centers to customers’ doorsteps. This phase of the delivery process is generally the longest and most difficult to manage since it usually involves multiple stops along the way. While the final stage of delivery may be challenging for businesses to navigate, it hasn’t stopped customers from demanding quick and seamless service. Nowadays, consumers expect options like free two-day or, in some cases, same-day delivery. To stay competitive, retailers must find ways to make deliveries more efficient. This is where last mile delivery platforms come into play.

Last mile delivery software provides businesses with all the tools necessary to complete deliveries while minimizing costs. This tool includes route planning to optimize couriers’ routes and automatic dispatching for reduced service time and labor costs. It also offers functionalities such as package tracking and selecting ideal delivery times to prioritize customer needs and offer them insight into the location of their packages. It is more important than ever for businesses to provide real-time visibility into operations due to social media becoming an outlet for customers to air grievances, which can harm a company’s reputation and turn away new customers looking for peer recommendations. Finally, last mile logistics tools can allow for contactless delivery, where proof of delivery is sent to customers through a photo of the product after it is dropped off.

What are the Common Features of Last Mile Delivery Software?

All features that come prepackaged in a last mile delivery system aim to decrease costs, optimize labor, and shorten delivery times. The higher customer expectations are, the more efficient a retailer needs to be in completing deliveries. The below features of last mile logistics tools help accomplish this.

Route planning: This feature eliminates the time-consuming process of manually planning travel and instead uses machine learning to find efficient routes that minimize gas usage, distance traveled, and estimated time of arrival  (ETA) for deliveries. This helps to reduce labor and fuel expenditures.

Automatic dispatching: Last mile delivery software allows new orders to be instantly added to the ideal driver’s queue based on the route their other packages will be traveling. This feature ensures efficient distribution of labor and shorter wait times for customers to receive their orders.

Smart tracking and delivery windows: These features track customers’  packages and allow them to select an ideal time for the item to arrive. Real-time visibility into delivery is vital for logistics companies because unsatisfied customers sometimes write scathing reviews on social media, which can repel prospective customers looking for peer recommendations. Delivery windows also give more power to the customer.

Proof of delivery: Last mile logistics tools facilitate contactless delivery that confirms proof of drop off with a photo. This feature protects companies against unfounded customer complaints while conveniently notifying recipients of their package’s arrival.

Performance metrics: The ability to track metrics such as on-time delivery, service rates, and distance traveled are central to this software. One can also segment the data based on the time of the week, individual drivers, or teams to assess performance based on different dimensions.

Customer feedback: Customer reviews allow businesses to assess driver performance and gauge consumer satisfaction. Last mile delivery software allows customers to rate their service on an e-commerce platform. This functionality helps retailers improve operations and provide constructive feedback to workers.

Mobile and external integration: Drivers can manage their deliveries via mobile integrations while on the road. In addition, customers are able to track their deliveries and leave feedback in mobile apps. Some last mile delivery software may even integrate with transportation management systems or ERP tools.

What are the Benefits of Last Mile Delivery Software?

Faster delivery time: Route planning and automatic dispatch allow couriers to quickly add a package to their route while optimizing their travel to speed up ETAs. When a parcel is delivered quicker, this means happier customers, brand loyalty, and a strong corporate reputation. 

Better customer experience: Tangential to delivery times is improved customer satisfaction. When packages arrive quickly and when promised, customers feel satisfied and are more likely to convert to repeat purchasers. In addition, allowing customers to select package arrival windows gives them power and control over a process that can be frustrating without proper visibility. Centering the customer in the last mile delivery process means better customer service. 

Improved delivery operations and lower costs: Machine learning, automation, and fleet analytics used in last mile delivery software also smooth out operations by queuing up orders, dispatching workers, and reducing fuel usage through route optimization. Because more efficient and less expensive operations are the ultimate goal of any strategic supply chain, last mile logistics platforms are vital for any business that uses e-commerce and ships goods to consumers’ houses.

Who Uses Last Mile Delivery Software?

Last mile delivery solutions are generally used by any company that sells and delivers products to a customer’s doorstep. Since many brick-and-mortar stores have online shopping platforms, this software can be used by virtually any business that sells a physical product or delivers food and beverages.

Food and beverage delivery businesses: An increasing number of grocery stores and restaurants are offering on-demand delivery of food and beverages. For food that qualifies as perishable goods, they must be delivered as quickly as possible. Last mile delivery software helps make food deliveries more efficient through automatic group dispatching. This allows businesses to quickly group deliveries together by location, so drivers are able to cover multiple deliveries in one location. In addition, last mile logistics software keeps customers informed about when their order is arriving by providing a tracking feature as well as notifications of any delays or food adjustments.

E-commerce businesses: Retailers that sell goods online can take advantage of all of the features that last mile delivery software has to offer. Nowadays, e-commerce businesses are expected to deliver goods promptly to prevent customers from moving to competitors that have fast delivery times. This software helps businesses by offering features for faster route planning, fleet management, and prioritized schedules for deliveries that need to be delivered quickly. From the customer side, they appreciate features such as live driver tracking, ETAs on package arrival, and driver communication options. 

Pharmaceuticals: Companies that ship pharmaceuticals to customer doorsteps must have highly efficient supply chains that comply with legal regulations surrounding the transportation of controlled substances and protected patient information. Last mile delivery tools help consumers plan for when their medications arrive so as to prevent theft, and the software also provides vendors visibility into the final leg of transporting sensitive goods.

Software Related to Last Mile Delivery Software

Related solutions that can be used together with last mile delivery software include:

Fleet tracking software: This software uses GPS technology to monitor activity, vehicles, and drivers while en route. Fleet track systems collect real-time data on driver performance and update ETAs for packages, much like last mile delivery tools. A key difference is this tool enables in-app communication between drivers and managers, whereas last mile tracking solutions include customers in the interaction with drivers. Fleet tracking is also mainly suited to assess driver performance and analyze operation costs.

Fleet management software: Route planning, dispatching, cost analysis, and vehicle or driver tracking are core features of fleet management tools, which makes them similar to last mile logistics systems. However, fleet management isn’t limited to the last mile of parcel delivery and can be used more generally for the transportation of goods in company vehicles.

Challenges with Last Mile Delivery Software

Automation in the supply chain helps a business's bottom line, but that does not mean integrating software into operations is a pain-free process. Change management is sometimes necessary to ensure culture shifts toward industrialization, and getting company-wide buy-in to a tool is crucial to achieving ROI.

Last mile delivery software has the following challenges.

Shifting cultures toward automation: The supply chain is one of the industries most notorious for resisting progress. Despite the enormous benefit supply chains gain from automation, innovation usually happens through select forward-thinking companies or operations becoming so inefficient that there is no other option. With many companies falling into the latter category, integrating last mile logistics systems requires growing pains and change management.

Requires total buy-in and training: An extension of culture shifts toward innovation is the need for cross-company buy-in to ensure a business can attain ROI with its new last mile delivery software. Multiple stakeholders use this software, such as couriers and warehouse managers, so there must be ample training to ensure the product is used correctly to increase efficiency, cut costs, shorten ETAs, and make customers happy. Without swift and total acceptance of the product and willingness to master using it, a company may not receive the full benefits of software that manages the last mile logistics process.

Insufficient customer engagement: Not all last mile delivery tools are created equal when it comes to engaging customers. Although certain platforms have fully built-out chat, survey, and customer notification features, not all do. Thus, it’s crucial to invest in software that has robust customer service features to ensure a business gets the maximum ROI for automating the final leg of the logistics process.

How to Buy Last Mile Delivery Software

Requirements Gathering (RFI/RFP) for Last Mile Delivery Software

The first step of the purchasing process is aligning with internal teams on the most important components they need from the last mile delivery system. Once the key requirements are identified, long and shortlists are created to select the best software for one’s company.

Compare Last Mile Delivery Software Products

Create a long list

User experience and user-friendliness are important criteria to consider when forming a long list. Also, not all delivery management tools have robust customer engagement features, so note which products have built-out surveys, feedback systems, and live chatting with customers. Perhaps the most crucial thing to look for with a long list is the ease of integration with one’s existing tech stack. 

Create a short list

A shortlist can be created based on more unique criteria, such as the industry for which a product is designed. For example, some software is specifically designed for pharmaceutical delivery that takes into account additional regulatory requirements surrounding patient privacy and the distribution of controlled substances. 

Conduct demos

The next step is to have last mile delivery software vendors demonstrate the products on the shortlist to buyers. Buyers must have questions ready to check that the product meets core business requirements. 

Selection of Last Mile Delivery Software

Choose a selection team

The selection team should include C-suite leadership from management, finance, logistics, and IT. CEOs offer direction to ensure the product makes sense with the company’s vision, CFOs can speak to the financial feasibility of the software’s implementation, logistics leaders can ask pointed questions about the tool’s functioning in day-to-day operations, and IT ensures it neatly fits with existing tech stacks.

Negotiation

Buyers must make sure to get an array of quotes that delineate how much the contract will cost and for how long it lasts. It is important to know that a vendor will bring its best salespeople to get the largest possible quote for their company, so buyers must be prepared to walk away if the contract does not meet your expectations.

Final decision

Logistics executives should be the final decision makers since they understand the nuances of last mile delivery and know in detail the unmet needs surrounding supply chain management. However, IT leaders must act as a check during the process to verify that the software can integrate into existing tech stacks.