What is Last Mile Delivery Software?

Last mile delivery software allows businesses to manage deliveries in the last leg of supply chain operations—delivering packages from distribution centers to customers’ doorsteps. This phase of the delivery process is generally the longest and most difficult to manage since it usually involves multiple stops along the way. While the final stage of delivery may be challenging for businesses to navigate, it hasn’t stopped customers from demanding quick and seamless service. Nowadays, consumers expect options like free two-day or, in some cases, same-day delivery. To stay competitive, retailers must find ways to make deliveries more efficient. This is where last mile delivery platforms come into play. Last mile delivery software provides businesses with all the tools necessary to complete deliveries while minimizing costs. This tool includes route planning to optimize couriers’ routes and automatic dispatching for reduced service time and labor costs. It also offers functionalities such as package tracking and selecting ideal delivery times to prioritize customer needs and offer them insight into the location of their packages. It is more important than ever for businesses to provide real-time visibility into operations due to social media becoming an outlet for customers to air grievances, which can harm a company’s reputation and turn away new customers looking for peer recommendations. Finally, last mile logistics tools can allow for contactless delivery, where proof of delivery is sent to customers through a photo of the product after it is dropped off.

What are the Common Features of Last Mile Delivery Software?

All features that come prepackaged in a last mile delivery system aim to decrease costs, optimize labor, and shorten delivery times. The higher customer expectations are, the more efficient a retailer needs to be in completing deliveries. The below features of last mile logistics tools help accomplish this. Route planning: This feature eliminates the time-consuming process of manually planning travel and instead uses machine learning to find efficient routes that minimize gas usage, distance traveled, and estimated time of arrival (ETA) for deliveries. This helps to reduce labor and fuel expenditures. Automatic dispatching: Last mile delivery software allows new orders to be instantly added to the ideal driver’s queue based on the route their other packages will be traveling. This feature ensures efficient distribution of labor and shorter wait times for customers to receive their orders. Smart tracking and delivery windows: These features track customers’ packages and allow them to select an ideal time for the item to arrive. Real-time visibility into delivery is vital for logistics companies because unsatisfied customers sometimes write scathing reviews on social media, which can repel prospective customers looking for peer recommendations. Delivery windows also give more power to the customer. Proof of delivery: Last mile logistics tools facilitate contactless delivery that confirms proof of drop off with a photo. This feature protects companies against unfounded customer complaints while conveniently notifying recipients of their package’s arrival. Performance metrics: The ability to track metrics such as on-time delivery, service rates, and distance traveled are central to this software. One can also segment the data based on the time of the week, individual drivers, or teams to assess performance based on different dimensions. Customer feedback: Customer reviews allow businesses to assess driver performance and gauge consumer satisfaction. Last mile delivery software allows customers to rate their service on an e-commerce platform. This functionality helps retailers improve operations and provide constructive feedback to workers. Mobile and external integration: Drivers can manage their deliveries via mobile integrations while on the road. In addition, customers are able to track their deliveries and leave feedback in mobile apps. Some last mile delivery software may even integrate with transportation management systems or ERP tools.

What are the Benefits of Last Mile Delivery Software?

Faster delivery time: Route planning and automatic dispatch allow couriers to quickly add a package to their route while optimizing their travel to speed up ETAs. When a parcel is delivered quicker, this means happier customers, brand loyalty, and a strong corporate reputation. Better customer experience: Tangential to delivery times is improved customer satisfaction. When packages arrive quickly and when promised, customers feel satisfied and are more likely to convert to repeat purchasers. In addition, allowing customers to select package arrival windows gives them power and control over a process that can be frustrating without proper visibility. Centering the customer in the last mile delivery process means better customer service. Improved delivery operations and lower costs: Machine learning, automation, and fleet analytics used in last mile delivery software also smooth out operations by queuing up orders, dispatching workers, and reducing fuel usage through route optimization. Because more efficient and less expensive operations are the ultimate goal of any strategic supply chain, last mile logistics platforms are vital for any business that uses e-commerce and ships goods to consumers’ houses.

Best Last Mile Delivery Software: User Reviews from September 2026

Elite EXTRA

Elite Elite EXTRA is a comprehensive, cloud-based software suite from Epicor, tailored to tackle “last‑mile” logistics challenges—where the final delivery of goods to customers often proves costly and complex. It integrates Routing & Dispatch, Returns Automation, and Delivery Network into a single, streamlined platform. What Elite EXTRA offers 1. Routing & Dispatch - Optimized routes: Ensure efficient routes, every time with our advanced route optimization engine - Better customer communication: Features real‑time driver tracking, ETA notifications, and proof of delivery through mobile signature/photo capture via the EXTRA Driver app - Streamlined operations: Organizations using it reported up to 20% productivity gains within a month 2. Delivery Network - More delivery options - Choose from numerous integrated third party fleets to complete your deliveries - Flexible delivery: Compare delivery costs and times of third party delivery options in real time - Happier customers: Wow your customers with fast delivery—no matter the status of your internal fleet 3. Returns Automation - Comprehensive views: Delivers a dashboard for managing the full returns lifecycle—from authorization to pickup to credit issuance. - Process efficiency: Empowers businesses to configure automatic return-policy enforcement and gives customers an intuitive portal experience - Returns trackability: No more goods lost in transit or delays in getting credits issued– turn an operational weakness into a strength Why choose Elite EXTRA - All‑in‑one platform: Seamlessly integrates dispatch, third‑party carrier use, and returns under one SaaS umbrella - SaaS with no long-term commitments: Continually updated (every ~8 weeks), with month-to-month subscriptions—no lock-in. - Highly rated: Earns around 4.7/5 on Capterra & Software Advice; praised for ease of use, robust features, and solid customer support

Average Rating: 4.6/5.0

Total Reviews: 79

How Do G2 Users Rate Elite EXTRA?

Ease of Use: 9.3/10 (Category avg: 9.0/10)
Customer communication: 9.2/10 (Category avg: 8.8/10)
Customer feedback: 8.3/10 (Category avg: 8.6/10)
How long did it take to go live?: 1.0/10 (Category avg: 1.0/10)

Who Is the Company Behind Elite EXTRA?

Seller: Epicor
Company Website:
Year Founded: 1972
HQ Location: Austin, TX
Twitter: @Epicor
9,286 Twitter followers
LinkedIn® Page: www.linkedin.com
6,154 employees on LinkedIn®

Who Uses This Product?

Top Industries: Automotive, Transportation/Trucking/Railroad
Company Size: 54% Medium, 33% Small

What Do G2 Reviewers Say About Elite EXTRA?

AI-generated summary from verified user reviews

Pros

Users value the automation capabilities of Elite EXTRA, ensuring efficient management of deliveries and returns.
Users value the seamless customer experience provided by Elite EXTRA, enhancing delivery management and tracking efficiency.
Users value the efficient delivery management capabilities of Elite EXTRA, enhancing route planning and real-time tracking.
Users appreciate the efficient delivery time of Elite EXTRA, enjoying timely updates and the ability for last-minute deliveries.
Users value the real-time driver monitoring feature of Elite EXTRA, enhancing delivery efficiency and customer satisfaction.

Cons

Users experience connectivity issues with the tracking system, particularly in areas with poor GPS or network coverage.
Users experience gps inaccuracies with Elite EXTRA, though issues resolve once in areas with better coverage.
Users experience occasional inaccuracy in tracking due to GPS or network issues, but updates occur in better coverage areas.
Users experience inaccurate geolocation due to GPS and network carrier issues, though updates occur with better coverage.
Users report inaccurate tracking during poor GPS or network conditions, though it improves in better coverage areas.

What Are Recent G2 Reviews of Elite EXTRA?

"Seamless CDK Integration and Real-Time Delivery Visibility"

Rating: 5.0/5.0 stars

— Heather S.

Product	Best for	User Review
Elite EXTRA 4.6/5(79)	Last-mile dispatch with real-time driver accountability	"Seamless CDK Integration and Real-Time Delivery Visibility"
FarEye 4.7/5(338)	Bulk-order routing with last-mile visibility	"FarEye Is User-Friendly and Easy to Navigate"
Metrobi Delivery Management... 4.9/5(59)	Recurring local route dispatch with proof-of-delivery	"Excellent Visibility Across Every Delivery From Dispatch to Completion"
project44 4.7/5(748)	Multi-carrier last-mile visibility with ETA intelligence	"Project44’s AI-Driven Insights Power Proactive Logistics Decisions"
Locus 4.5/5(66)	Dynamic route optimization with last-mile visibility	"Locus Keeps Innovating with Practical Solutions for Real Business Needs"
Shipsy 4.5/5(158)	End-to-end last-mile routing with real-time visibility	"Real-Time Solutions and Insights, Needs Better Timelines"
Route4Me 4.7/5(132)	Multi-stop last-mile route optimization with real-time dispatch	"Optimized Routes That Keep Deliveries On Schedule"
Lalamove 4.6/5(10)	On-demand last-mile dispatch with affordable couriers	"Lalamove personal experience"
LogiNext Mile 4.5/5(45)	AI-driven route optimization with real-time dispatch visibility	"AI-Driven Route Optimization and Real-Time Visibility That Supercharges Last-Mile Ops"

Best Last Mile Delivery Software

How Many Last Mile Delivery Software Products Does G2 Track?

Category Stats (Sep 2026)

How Does G2 Rank Last Mile Delivery Software Products?

G2 Grid® for Last Mile Delivery Software

How Do G2 Users Rate Elite EXTRA?

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