--- title: FRONTU Reviews meta_title: 'FRONTU Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 17 reviews by the users' company size, role or industry to find out how FRONTU works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 17 scale: '5' date_modified: '2026-05-05' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # FRONTU Reviews **Vendor:** FRONTU **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.9/5.0 **Total Reviews:** 17 ## About FRONTU Frontu is a field service management software provider focusing on frontline field service workers. Use Frontu as an ERP add-on or standalone. Track technicians’ working hours, manage spare parts, fill in checklists, take photos and collect signatures. Make work order digital. We started our product to help field service companies tackle the problems caused by traditional operation management methods. Many modern organizations still heavily rely on pen and paper, increasing their risk of mistakes and errors. As we dug deeper, we found out that the issue was much more significant. Unmotivated technicians, lost documents, decisions not based on data, long invoicing circle, and miscommunication between sales and service departments. It became clear that the change had to start with frontline employees. After all, they are the ones working with customers and solving their issues, meaning that the product had to be designed for their needs first. That inspired us to transform our brand and become Frontu – a technician-first FSM software solution. Benefits: - 30% increase in first time fix rate - 40% higher customer satisfaction - 2x faster invoicing - Rated 4.5/5 for “ease of use” ## FRONTU Reviews ### 1. The team is always helpful, polite and keep in touch with the client. **Rating:** 5.0/5.0 stars **Reviewed by:** Diana S. | Project manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2022 **What do you like best about FRONTU?** The best thing about Frontu is that it covers needs. Simple to use and easy to understand. **What do you dislike about FRONTU?** There is not enough variety in templates. We would like to be able to create tables, charts, etc. Nevertheless, the team is responsive to the client's needs and is always improving the software, so we believe there will be more possibilities in the future. **What problems is FRONTU solving and how is that benefiting you?** It has become easy for us to plan our work and allocate tasks. Frontu gives us quick access to information about the tasks have completed. Also, now we can keep all information in one place. ### 2. Beneficial and ROI positive - Frontu is an extremely easy to use solution for the FSM teams **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2022 **What do you like best about FRONTU?** Frontu digitized the whole process from the task creation to the work acceptance acts - it helped to see and track all of our actions with field teams as well to save time waste. **What do you dislike about FRONTU?** It's hard to find such things cause it's a really great product. **Recommendations to others considering FRONTU:** Look at your processes as to blank pieces of paper - then try Frontu, and only then improve the existing process with the Frontu. **What problems is FRONTU solving and how is that benefiting you?** 1. Clear map of all tasks statuses - saved time on reporting and CX - all of our customers know what and when will be done. 2. Eliminated delayed tasks - we were always fighting with the queue of due works, now we are meeting customer expectations with 5X times fewer delays than earlier. 3. Periodical tasks management - Frontu helped us to automate the periodical task for maintenance, now we are not missing anything that was planned at the begging of the agreement with our customers. 4. Implemented the upsale process for the FSM teams - photos and surveys allowed us to be proactive by offering preventive maintenance. What we see is that the customer service may help to grow our company revenue as well. ### 3. Not stepping forward without a Frontu task **Rating:** 5.0/5.0 stars **Reviewed by:** Agne G. | CEO **Reviewed Date:** February 23, 2022 **What do you like best about FRONTU?** This is the principle that we follow when delegating and performing requests of our clients. First of all, we find it very convenient that our technicians receive task assignments in real-time, with attached descriptions that are detailed as well as formed in a precise and clear manner. After having performed the task or having detected the fault, they not only describe the work that has been done in writing but also attach photos, which helps us avoid any misunderstandings when we communicate with clients. Second, using this solution we track our efficiency as it enables us to calculate how many hours our workers spend at clients' premises. This gives us an opportunity not only to evaluate the costs of our services but also to motivate the best employees. In addition to that, we no longer need to deal with paper acts - instead, we use e-documents, which we can review and forward to our client in a simplified manner. We can see all tasks in one place, filter, analyze them, and plan which engineer was / is / will be busy and how busy in the future. **What do you dislike about FRONTU?** Actually, there are no cons. It's moving forward and delivering additional value each year **What problems is FRONTU solving and how is that benefiting you?** Reduced paperwork and overall time completing paper acts. ### 4. Best FSM platform in the market **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2022 **What do you like best about FRONTU?** The best thing about Frontu was the ease of use. The product is seamless and intuitive and it doesn’t take an expert to learn how to use it and explore its full potential. **What do you dislike about FRONTU?** Not knowing about it sooner. I think it would helped me a lot before. **What problems is FRONTU solving and how is that benefiting you?** The main problem we are addressing is communication. Giving access and visibility to managers, workers and customers and ensuring everyone is looking at the same information. ### 5. I would recommend FRONTU to any business that manages field technicians and remote tasks. **Rating:** 5.0/5.0 stars **Reviewed by:** Kestutis A. | Global Process Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2021 **What do you like best about FRONTU?** Frontu helps a lot with the process automatization in our company, allowing us to save many working hours. With FRONTU, we avoid unnecessary administrative work, eliminate the most common backlogs, and can focus on our customers and service quality. The tool also gives us the flexibility to use multiple additional integrations and add-ons on one system. **What do you dislike about FRONTU?** At first, it was challenging to introduce this new technology to our technicians. They were used to certain working dynamics and traditional methods like pen and paper, resulting in some resistance. But the system allowed them to work faster and earn more benefits due to improved performance. **Recommendations to others considering FRONTU:** FRONTU is one of the best tools for FSM - easy setup, easy to use, gives a lot of information to analyze processes in use. **What problems is FRONTU solving and how is that benefiting you?** In the first six months of using FRONTU, we saved around 20 thousand euros. Just because we spent less time dealing with roadblocks and unnecessary administrative tasks like billing and trying to get a hold of each client. Task assignment got faster because the system automatically dedicates a task based on the workers’ availability and history working with each client. ### 6. I would like to recommend FRONTU for field service companies specializing in agriculture. **Rating:** 5.0/5.0 stars **Reviewed by:** Gediminas M. | Aftersales manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2021 **What do you like best about FRONTU?** FRONTU helped us to systemize the processes that we used to do manually mainly. Now, the communication and the process efficiency have increased, allowing us to complete more work. We position ourselves as a smart agriculture company; therefore, FSM software is necessary. **What do you dislike about FRONTU?** At first, we didn’t see much of a change because we tried with a few licenses. After onboarding more employees, we noticed the difference in working pace and process optimization. **Recommendations to others considering FRONTU:** It's helpful for doing business. always when using programs to want more and better, but at the moment for our Agriculture business enough. **What problems is FRONTU solving and how is that benefiting you?** We use FRONTU to plan, assign, and execute tasks, as well as communicate with the team and clients. It improved our communication, facilitated task execution, and saved us additional costs on human resources as we are able to do most of our information exchange digitally. ### 7. FRONTU simplified our field service operations and allowed us to expedite the development. **Rating:** 5.0/5.0 stars **Reviewed by:** Tomas G. | Aftersales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 02, 2022 **What do you like best about FRONTU?** We like offline mode availability, user-friendliness, easy onboarding, possibilitie of integration with analytical and other tools. Frontu helped us increase field service performance and decrease invoice lead times. **What do you dislike about FRONTU?** As we started working with FRONTU from the start of their business, we had to go through trial and error together. The main problem now is keeping on track with all existing and newly developed features. **Recommendations to others considering FRONTU:** I’m very likely to recommend FRONTU to any field service business that wants to simplify, integrate, analyse their operations. It's a great tool to improve the performance. **What problems is FRONTU solving and how is that benefiting you?** FRONTU is one of our leading digital field service tools. Integration with analytical tools helps us maintain equipment more effectively, precisely identify improvement possibilities, etc. Since we started using it, our service grew four times, productivity increased by 30%, invoice lead time decreased ten times. ### 8. I like how easy it is to use Frontu **Rating:** 5.0/5.0 stars **Reviewed by:** Aleksejs G. | Member of the board Civinity Solutions, Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2022 **What do you like best about FRONTU?** I like how easy it is to use. It’s simple and intuitive enough that you can use it to its full potential without much instruction or guidance. No matter how good a tool or a software is, if it’s too elaborate to use, businesses will move away from it. Frontu’s simplicity is a winner. **What do you dislike about FRONTU?** Making the transition to Frontu was a process. When a company is used to working a certain way, getting an entire department to adjust to new ways can be challenging. **What problems is FRONTU solving and how is that benefiting you?** The most obvious and instant benefits we experienced were better, automated scheduling, less errors and happier customers. A lot happens in real-time in our line of business and Frontu gave us the opportunity to be in constant and direct contact with our front line workers. ### 9. This is a solution that impacts operations and workflow, end–to-end. **Rating:** 5.0/5.0 stars **Reviewed by:** Kalvis K. | Company Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2022 **What do you like best about FRONTU?** We like the many areas Frontu has helped us improve at. We do things faster, we communicate better and we cut back on costs. This is a solution that impacts operations and workflow, end–to-end. **What do you dislike about FRONTU?** It would be great if this was available on iOS as well. Other than that I don’t see a downside in using Frontu. **What problems is FRONTU solving and how is that benefiting you?** We are solving a lot of problems with Frontu but the ability to create custom status tags to sort and filter projects and notify others about progress is key. It brings clarity to our entire workflow. Regarding tasks, the fact that we can save and reuse templates saves us time and automates a large part of the admin work needed. ### 10. Frontu will digitise your business processes **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2022 **What do you like best about FRONTU?** The main thing I love about Frontu is the power it provides to our frontline employees. It also integrates with some of the best technology tools for delivering quick wins, e.g. Power BI. Leveraging data to help our technicians become more eǫcient and proactive. Frontu also collects and distributes crucial business information, from end-to-end processes, across the organization. This allows us to identify and address gaps and remove administrative barriers, improving eǫciency across the board. **What do you dislike about FRONTU?** Can’t think of any. There are no added comments for this section. **What problems is FRONTU solving and how is that benefiting you?** From time to time documents were lost during work processes. Now we have everything in one place digitally. ### 11. Frontu will give you all the answers you need about tasks and bussiness data in a real time **Rating:** 5.0/5.0 stars **Reviewed by:** Vytenis G. | Owner of the company (CEO) **Reviewed Date:** February 14, 2022 **What do you like best about FRONTU?** We love how scheduling and GPS tracking work. They act like a tandem. Knowing where your team is and is headed at all times ensures that deadlines are met and tasks are completed as they should. **What do you dislike about FRONTU?** I wish we found this product earlier. It would have saved us tons of effort, phone calls and money. **What problems is FRONTU solving and how is that benefiting you?** Frontu is helping us to solve communication problems between the head office and the technicians as they always are moving, going from one job site to the next one. It’s comforting to know that logging in to Frontu will give you all the answers you need about tasks, appointments, feedback and data. Everything in one place. ### 12. With FRONT, everything is transparent, clear and understandable - for both us and our customers! **Rating:** 4.5/5.0 stars **Reviewed by:** Aivars F. | Technical support manager **Reviewed Date:** February 21, 2022 **What do you like best about FRONTU?** We like how comprehensive the solution is. You might get attracted to Frontu to solve a very specific problem but what you will soon realise is that it can elevate and improve your operations in so many ways. **What do you dislike about FRONTU?** Everything is enough for my needs, because I don't use all the possibilities at all (not needed yet). **What problems is FRONTU solving and how is that benefiting you?** We successfully and transparently track working hours, and customers like the comments section and attached images. We can optimally indicate the time spent at work, because we have a step of 5 minutes. Of course, also add used materials from the parts list! ### 13. The customer support is amazing. **Rating:** 5.0/5.0 stars **Reviewed by:** Gabija M. | Customer Support, Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2022 **What do you like best about FRONTU?** The offline mode feature is very cool. It is easy to use. **What do you dislike about FRONTU?** It took some time to learn how to use this programme. **What problems is FRONTU solving and how is that benefiting you?** In some cases, customers disagreed with us as there was insufficient evidence that a specific job was done. Now it’s sorted with photos of Frontu's functionality and signatures on the act of acceptance. ### 14. There was a big gap in the vending management software space and Frontu is filling that proudly. **Rating:** 5.0/5.0 stars **Reviewed by:** Kaspars R. | Service Manager **Reviewed Date:** February 07, 2022 **What do you like best about FRONTU?** One of the best things about Frontu is that it plays well with other solutions and tools. From Zapier and Google Sheets, to Power BI and Jira, Frontu does not obstruct our workflow, but rather enhances it. **What do you dislike about FRONTU?** I can’t really think of anything we dislike about Frontu. The only thing is we wish we had stumbled upon it earlier. **What problems is FRONTU solving and how is that benefiting you?** The digital and remote signing options have fast-tracked the completion of tasks and the issuing and collecting of invoices. What’s more, the QR/NFC tag scanning option allows us to scan a vending machine and see all the job details appear on our screen. ### 15. Keep working even without the internet **Rating:** 5.0/5.0 stars **Reviewed by:** Edgaras A. | Sales manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2022 **What do you like best about FRONTU?** The paperless document workflow is simple and we’re already on our way to automation, because, why not? When we manage a lot of complex paper-based workflows it becomes challenging to maintain, which is where Frontu’s system helped to smooth out the process **What do you dislike about FRONTU?** Solution adoption internally in the first days of using it. After that period of time our team just adores it. **What problems is FRONTU solving and how is that benefiting you?** Time to consolidate the cash flow. Now we’re able to send invoices instantly and get the revenue in the bank much quicker (from 4 weeks it reduced to a couple days!!!). ### 16. FRONTU allows us to be on top of all our operations **Rating:** 5.0/5.0 stars **Reviewed by:** Roberts L. | Technical Director, Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2021 **What do you like best about FRONTU?** We like that FRONTU helped us transfer most of our operations to a digital environment. Now, we have customer information, task details, routes, and other data on one system. This way, we can plan and organize our work better **What do you dislike about FRONTU?** I think the main problem is that the technician app isn’t compatible with iOS devices, but other than that, it works fine **What problems is FRONTU solving and how is that benefiting you?** We are mainly solving organizational problems. Our company has many security guards responsible for public and private property, events, and so on, so we need to be on top of all operations. With FRONTU, we are able to track and manage technical jobs, plan tasks and allocate them immediately. It also improved our customer service as we can ### 17. Taskr's Benefits **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2021 **What do you like best about FRONTU?** I like how it's almost a one stop shop for Hr needs **What do you dislike about FRONTU?** The cost for my workplace is too high therefore it was not permanent **What problems is FRONTU solving and how is that benefiting you?** Consolidate Hr functions into 1 program ## FRONTU Discussions - [What is FRONTU used for?](https://www.g2.com/discussions/what-is-frontu-used-for) - [View FRONTU pricing details and edition comparison](https://www.g2.com/products/frontu/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-25+21%3A20%3A36+-0500&secure%5Bsession_id%5D=751f6176-ab04-4a28-9563-86948271fc94&secure%5Btoken%5D=62968e4c97e59c2a76a5e21def166c25ff00f2ac7b7caebbcf236142f8c2592e&format=llm_user) ## FRONTU Features **Generative AI** - AI Text Summarization - AI Image-to-Text **Administrative Tasks - Frontline Worker Communication Platforms** - Health & Safety Policies - Onboarding & Offboarding - Surveys & Feedback - Knowledge Management **Before the Job** - Calendar - Dispatch - Roles - Booking **Communication Features - Frontline Worker Communication Platforms** - Group Messaging - Private Messaging - Announcements - Emergency Notifications **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales **Operations - Frontline Worker Communication Platforms** - Shift Scheduling - Insights & Analytics - Task Management - SOPs & Documentation **After the Job** - Reports - Analytics - Invoicing - CRM Integrations **Agentic AI - Frontline Worker Communication Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **CMMS Platform Features** - Work Order Management - Preventative Maintenance (PM) - Predictive Maintenance (PdM) - Materials Management - Equipment Breakdown Reports - Approval Management - Task Templates - Vendor Management - Reporting & Dashboards ## Top FRONTU Alternatives - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - 4.5/5.0 (365 reviews) - [Jobber](https://www.g2.com/products/jobber/reviews) - 4.6/5.0 (499 reviews) - [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) - 4.7/5.0 (362 reviews)