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FRONTU Reviews & Product Details

Frontu is a field service management software provider focusing on frontline field service workers. Use Frontu as an ERP add-on or standalone. Track technicians’ working hours, manage spare parts, fill in checklists, take photos and collect signatures. Make work order digital. We started our product to help field service companies tackle the problems caused by traditional operation management methods. Many modern organizations still heavily rely on pen and paper, increasing their risk of mistakes and errors. As we dug deeper, we found out that the issue was much more significant. Unmotivated technicians, lost documents, decisions not based on data, long invoicing circle, and miscommunication between sales and service departments. It became clear that the change had to start with frontline employees. After all, they are the ones working with customers and solving their issues, meaning that the product had to be designed for their needs first. That inspired us to transform our brand and become Frontu – a technician-first FSM software solution. Benefits: - 30% increase in first time fix rate - 40% higher customer satisfaction - 2x faster invoicing - Rated 4.5/5 for “ease of use”

Seller

FRONTU

Discussions

FRONTU Community

Languages Supported

Azerbaijani, Belarusian, Bulgarian, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Croatian, Italian, Georgian, Latvian, Lithuanian, Dutch, Norwegian, Polish, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Turkish, Ukrainian

Product Description

Field service management software

Overview by

Arūnas Eitutis

Pricing

Pricing provided by FRONTU.

Professional

€39.00

1 License Per Month

Premium

€49.00

1 License Per Month

View More Pricing Information

Top-Rated Alternatives

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FRONTU Media

Managing your workforce is the first and obvious need but keeping an eye on tools and inventory is equally important. Frontu allows a live update of stock, materials, tools and inventory levels. You’ll never run out, always know when to put orders in, and allocate them equally across technicians ...

FRONTU Demo - Get Customer Signatures & Evaluations on The Spot

Imagine finishing a job, pulling out a file full of documents, looking for a pen, flicking through papers and trying to get a signature from the customer. This process is outdated and inefficient. With Frontu, you can get the client to sign on the mobile or tablet on the spot. What’s more, you ca...

FRONTU Demo - Update Progress on Tasks in Real-Time

One of the main pain points for frontline workers has been the inconvenience of communicating their progress in real-time. Calling headquarters or printing documents not only slows down field service workers but it doesn’t ensure clear reporting. With Frontu, all manual processes are eliminated a...

FRONTU Demo - Capture, Add Notes & Send Pictures To Make Your Life Easier

The job of a field service technician is often hard to put into words. The best way to showcase or explain a problem is to provide visual evidence. With Frontu, you can take pictures, apply edits such as circling the area of emphasis and leaving notes to make it even simpler for management to und...

FRONTU Demo - Get Notified & Accept New Jobs on The Fly

Field service work is one of the most dynamic occupations in any industry. Requirements and jobs change in the matter of seconds and technicians need the tools to adjust in a matter of seconds. Frontu’s cutting edge software makes this process easy and seamless for both the manager and the techni...

FRONTU Demo - Have Your Schedule at The Palm of Your Hand

The day of a field service worker is filled with routes, tools, travelling, and adjusting plans on the go. With Forntu FSM software, workers can easily see their entire day-plan laid out in front of them on the screen, adjusting to factors like traffic and new information from management. Workers...

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Diana S.

Project manager

Small-Business (50 or fewer emp.)

7/11/2022

"The team is always helpful, polite and keep in touch with the client."

5/5

What do you like best about FRONTU?

The best thing about Frontu is that it covers needs. Simple to use and easy to understand. Review collected by and hosted on G2.com.

What do you dislike about FRONTU?

There is not enough variety in templates. We would like to be able to create tables, charts, etc. Nevertheless, the team is responsive to the client's needs and is always improving the software, so we believe there will be more possibilities in the future. Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

2/28/2022

"Beneficial and ROI positive - Frontu is an extremely easy to use solution for the FSM teams"

5/5

What do you like best about FRONTU?

Frontu digitized the whole process from the task creation to the work acceptance acts - it helped to see and track all of our actions with field teams as well to save time waste. Review collected by and hosted on G2.com.

What do you dislike about FRONTU?

It's hard to find such things cause it's a really great product. Review collected by and hosted on G2.com.

Recommendations to others considering FRONTU:

Look at your processes as to blank pieces of paper - then try Frontu, and only then improve the existing process with the Frontu. Review collected by and hosted on G2.com.

What problems is FRONTU solving and how is that benefiting you?

1. Clear map of all tasks statuses - saved time on reporting and CX - all of our customers know what and when will be done.

2. Eliminated delayed tasks - we were always fighting with the queue of due works, now we are meeting customer expectations with 5X times fewer delays than earlier.

3. Periodical tasks management - Frontu helped us to automate the periodical task for maintenance, now we are not missing anything that was planned at the begging of the agreement with our customers.

4. Implemented the upsale process for the FSM teams - photos and surveys allowed us to be proactive by offering preventive maintenance. What we see is that the customer service may help to grow our company revenue as well. Review collected by and hosted on G2.com.

Agne G.

CEO

2/23/2022

"Not stepping forward without a Frontu task"

5/5

What do you like best about FRONTU?

This is the principle that we follow when delegating and performing requests of

our clients. First of all, we find it very convenient that our technicians receive task

assignments in real-time, with attached descriptions that are detailed as well as

formed in a precise and clear manner. After having performed the task or having

detected the fault, they not only describe the work that has been done in writing

but also attach photos, which helps us avoid any misunderstandings when we

communicate with clients. Second, using this solution we track our efficiency as it

enables us to calculate how many hours our workers spend at clients' premises.

This gives us an opportunity not only to evaluate the costs of our services but

also to motivate the best employees.

In addition to that, we no longer need to deal with paper acts - instead, we use

e-documents, which we can review and forward to our client in a simplified

manner.

We can see all tasks in one place, filter, analyze them, and plan which engineer

was / is / will be busy and how busy in the future. Review collected by and hosted on G2.com.

What do you dislike about FRONTU?

Actually, there are no cons. It's moving forward and delivering additional value

each year Review collected by and hosted on G2.com.

Verified User in Building Materials

Mid-Market (51-1000 emp.)

7/25/2022

"Best FSM platform in the market"

5/5

What do you like best about FRONTU?

The best thing about Frontu was the ease of use. The product is seamless and intuitive and it doesn’t take an expert to learn how to use it and explore its full potential. Review collected by and hosted on G2.com.

What do you dislike about FRONTU?

Not knowing about it sooner. I think it would helped me a lot before. Review collected by and hosted on G2.com.

Kestutis A.

Global Process Owner

Mid-Market (51-1000 emp.)

11/22/2021

"I would recommend FRONTU to any business that manages field technicians and remote tasks."

5/5

What do you like best about FRONTU?

Frontu helps a lot with the process automatization in our company, allowing us to save many working hours. With FRONTU, we avoid unnecessary administrative work, eliminate the most common backlogs, and can focus on our customers and service quality. The tool also gives us the flexibility to use multiple additional integrations and add-ons on one system. Review collected by and hosted on G2.com.

What do you dislike about FRONTU?

At first, it was challenging to introduce this new technology to our technicians. They were used to certain working dynamics and traditional methods like pen and paper, resulting in some resistance. But the system allowed them to work faster and earn more benefits due to improved performance. Review collected by and hosted on G2.com.

Recommendations to others considering FRONTU:

FRONTU is one of the best tools for FSM - easy setup, easy to use, gives a lot of information to analyze processes in use. Review collected by and hosted on G2.com.

What problems is FRONTU solving and how is that benefiting you?

In the first six months of using FRONTU, we saved around 20 thousand euros. Just because we spent less time dealing with roadblocks and unnecessary administrative tasks like billing and trying to get a hold of each client. Task assignment got faster because the system automatically dedicates a task based on the workers’ availability and history working with each client. Review collected by and hosted on G2.com.

Gediminas M.

Aftersales manager

Small-Business (50 or fewer emp.)

12/8/2021

"I would like to recommend FRONTU for field service companies specializing in agriculture."

5/5

What do you like best about FRONTU?

FRONTU helped us to systemize the processes that we used to do manually mainly. Now, the communication and the process efficiency have increased, allowing us to complete more work. We position ourselves as a smart agriculture company; therefore, FSM software is necessary. Review collected by and hosted on G2.com.

What do you dislike about FRONTU?

At first, we didn’t see much of a change because we tried with a few licenses. After onboarding more employees, we noticed the difference in working pace and process optimization. Review collected by and hosted on G2.com.

Recommendations to others considering FRONTU:

It's helpful for doing business. always when using programs to want more and better, but at the moment for our Agriculture business enough. Review collected by and hosted on G2.com.

What problems is FRONTU solving and how is that benefiting you?

We use FRONTU to plan, assign, and execute tasks, as well as communicate with the team and clients. It improved our communication, facilitated task execution, and saved us additional costs on human resources as we are able to do most of our information exchange digitally. Review collected by and hosted on G2.com.

Tomas G.

Aftersales Manager

Mid-Market (51-1000 emp.)

2/2/2022

"FRONTU simplified our field service operations and allowed us to expedite the development."

5/5

What do you like best about FRONTU?

We like offline mode availability, user-friendliness, easy onboarding, possibilitie of integration with analytical and other tools. Frontu helped us increase field service performance and decrease invoice lead times. Review collected by and hosted on G2.com.

What do you dislike about FRONTU?

As we started working with FRONTU from the start of their business, we had to go

through trial and error together. The main problem now is keeping on track with all existing and newly developed features. Review collected by and hosted on G2.com.

Recommendations to others considering FRONTU:

I’m very likely to recommend FRONTU to any field service business that wants to simplify, integrate, analyse their operations. It's a great tool to improve the performance. Review collected by and hosted on G2.com.

What problems is FRONTU solving and how is that benefiting you?

FRONTU is one of our leading digital field service tools. Integration with analytical tools helps us maintain equipment more effectively, precisely identify improvement possibilities, etc.

Since we started using it, our service grew four times, productivity increased by 30%, invoice lead time decreased ten times. Review collected by and hosted on G2.com.

Aleksejs G.

Member of the board Civinity Solutions

Mid-Market (51-1000 emp.)

2/7/2022

"I like how easy it is to use Frontu"

5/5

What do you like best about FRONTU?

I like how easy it is to use. It’s simple and intuitive enough that you can use it to its

full potential without much instruction or guidance. No matter how good a tool or

a software is, if it’s too elaborate to use, businesses will move away from it.

Frontu’s simplicity is a winner. Review collected by and hosted on G2.com.

What do you dislike about FRONTU?

Making the transition to Frontu was a process. When a company is used to

working a certain way, getting an entire department to adjust to new ways can be

challenging. Review collected by and hosted on G2.com.

Kalvis K.

Company Owner

Small-Business (50 or fewer emp.)

2/7/2022

"This is a solution that impacts operations and workﬂow, end–to-end."

5/5

What do you like best about FRONTU?

We like the many areas Frontu has helped us improve at. We do things faster, we communicate better and we cut back on costs. This is a solution that impacts operations and workﬂow, end–to-end. Review collected by and hosted on G2.com.

What do you dislike about FRONTU?

It would be great if this was available on iOS as well. Other than that I don’t see a downside in using Frontu. Review collected by and hosted on G2.com.

What problems is FRONTU solving and how is that benefiting you?

We are solving a lot of problems with Frontu but the ability to create custom status tags to sort and ﬁlter projects and notify others about progress is key. It brings clarity to our entire workﬂow. Regarding tasks, the fact that we can save and reuse templates saves us time and automates a large part of the admin work needed. Review collected by and hosted on G2.com.