--- title: TEGRAL Reviews meta_title: 'TEGRAL Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 21 reviews by the users' company size, role or industry to find out how TEGRAL works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 21 scale: '5' date_modified: '2026-06-24' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # TEGRAL Reviews **Vendor:** AppTegral **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.9/5.0 **Total Reviews:** 21 ## About TEGRAL TEGRAL is the world's leading Field Service Management App, designed to streamline and enhance every aspect of field operations. With its intuitive interface and powerful functionality, TEGRAL simplifies scheduling, dispatching, and real-time communication, driving unparalleled efficiency and customer satisfaction. Tailored for any size business, TEGRAL makes your field service seamless and ahead of the curve. ## TEGRAL Pros & Cons **What users like:** - Users appreciate the **outstanding customer support** of TEGRAL, highlighting its responsiveness and helpfulness. (2 reviews) - Users find TEGRAL's **ease of use** impressive, complemented by excellent technical support and system compatibility. (2 reviews) - Users find TEGRAL to be a **user-friendly tool** , appreciating its intuitive interface and adaptable features. (2 reviews) - Users value the **easy integration** of TEGRAL with other systems, enhancing their overall experience and efficiency. (1 reviews) - Users value the **tracking efficiency** of TEGRAL, allowing easy access to both new and old information. (1 reviews) - Workflow Efficiency (1 reviews) ## TEGRAL Reviews ### 1. Perfect fit **Rating:** 5.0/5.0 stars **Reviewed by:** Ulrich R. S. | General Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2025 **What do you like best about TEGRAL?** TegralApp is incredibly easy to use with an intuitive interface. What truly sets it apart is the outstanding customer support—responsive, knowledgeable, and always ready to help. Highly recommended! **What do you dislike about TEGRAL?** One thing I would like to have offline mode. **What problems is TEGRAL solving and how is that benefiting you?** Customer Experience and Service program ### 2. Reliable control for your operation **Rating:** 4.5/5.0 stars **Reviewed by:** Lucas R. | After Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2025 **What do you like best about TEGRAL?** User-friendly tool Total control of the operation's main topidos Tool adaptable to the different realities of each country **What do you dislike about TEGRAL?** Country time zone language can be a difficulty **What problems is TEGRAL solving and how is that benefiting you?** Tegral brings greater control and reliability to the customer service operation ### 3. Tegral Does Everything I Need and More **Rating:** 5.0/5.0 stars **Reviewed by:** Janice B. | Services Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2024 **What do you like best about TEGRAL?** Tegral is very user friendly, supporting all my needs without having to use other software. It provides superior cusomer support which includes multiple online video tutorials. As an administrator I like the customisability of Tegral, it can adapt to suit our business needs. Tegral has helped us grow our asset management with our customers creating another level of customer service for our business. **What do you dislike about TEGRAL?** Nothing at this stage, any issues encounted were quickly resolved. **What problems is TEGRAL solving and how is that benefiting you?** Tegral has Real-Time reporting which is saving our business countless hours of administration time. ### 4. Great all round Field Service App **Rating:** 5.0/5.0 stars **Reviewed by:** Kylie H. | Field Service Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2024 **What do you like best about TEGRAL?** This app has been a an asset to our workflow. It's easy to use and highly customizable, allowing us to tailor it to our specific needs. Since we started using it, productivity has increased significantly. The development team consistently updates the app with improvements, making it even more efficient and user-friendly for both technicians and coordinators. **What do you dislike about TEGRAL?** Cannot fault this app at all; it's reliable and meets all our needs. **What problems is TEGRAL solving and how is that benefiting you?** We are currently developing an integration between the app and our ERP system to minimize manual data entry. ### 5. The Tegral Med App is a great tool to use for the service and repair industry **Rating:** 5.0/5.0 stars **Reviewed by:** Wes C. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2024 **What do you like best about TEGRAL?** The Tegral Med app is easy to use ,and the techinal support is great . The app is also compatible to use with other systems **What do you dislike about TEGRAL?** I dont have anything i dislike about the app. **What problems is TEGRAL solving and how is that benefiting you?** The app is easy to use and the work orders are easy to create . Being able to create several task for one work order was nice ! ### 6. Very adaptive **Rating:** 5.0/5.0 stars **Reviewed by:** Kunnal k. | Field Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about TEGRAL?** This app is quite adaptive and very user friendly. The Tegral support staff are very good what they do and always contactable for any issues or questions that we may have. **What do you dislike about TEGRAL?** Nothing Major sometime changes can take a bit of time to be brough across but this always solved with a quick phone discussion to ensure both parties understand what is required and how it needs to be implemented. **What problems is TEGRAL solving and how is that benefiting you?** Having servicing reports with a click off a button ### 7. A Must-Have for Field Service Work **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Chemicals | Enterprise (> 1000 emp.) **Reviewed Date:** June 27, 2024 **What do you like best about TEGRAL?** The app is easy to use, helps me keep track of all my tasks, and allows me to communicate with the team quickly. It saves my time and keeps everything organized, which is a big help in my daily work. **What do you dislike about TEGRAL?** There’s really nothing negative to say about it. It’s a fantastic tool! **What problems is TEGRAL solving and how is that benefiting you?** TEGRAL helps me track my jobs, improve communication and organize tasks. It makes my workday more efficient and less stressful. ### 8. Tegral for Field Service **Rating:** 4.5/5.0 stars **Reviewed by:** Jake F. | Service Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2024 **What do you like best about TEGRAL?** The app is very simplified and user friendly for our engineers and office users. I believe there is more for us to experience which we are yet to implement as we progress. Tegral is a great tool and i am looking forward to see what more we can achieve with this app! **What do you dislike about TEGRAL?** I would like to be able to create reports from a laptop, phone only at the moment (iPhone). **What problems is TEGRAL solving and how is that benefiting you?** Reporting, images from daily work. OTTO reporting. **Official Response from Alex Robinson:** > Thank you Jake for your wonderful review of TEGRAL! We're happy to hear that you find your app simplified and user-friendly for both engineers and office users. Regarding your comment on report creation: You are currently able to download all reports from the desktop version. However, I understand you may be referring to the ability to file technician checklists on a laptop as well as a phone/tablet. We will organize a meeting with you soon to understand your exact needs and ensure this functionality is implemented in the app. Our customers are always our best consultants, and your feedback is invaluable to us. Thank you again for your support! Best regards, The TEGRAL Team ### 9. I am using this App at work and it has made a big change and I can easily manage the information. **Rating:** 5.0/5.0 stars **Reviewed by:** Fahimeh R. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2024 **What do you like best about TEGRAL?** everything is very handy and i can use information even they are very ol and can easily track them. **What do you dislike about TEGRAL?** I like everything about Tegral app, even if something needs we can get the support anytime. **What problems is TEGRAL solving and how is that benefiting you?** We can easily track all infos , reports, , customer details , due services ### 10. Tegral **Rating:** 5.0/5.0 stars **Reviewed by:** Jon M. | Territory Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2024 **What do you like best about TEGRAL?** As a user of a few different Field Service softwares, Tegral was the most universal and detailed available on the market. Tegral provided many options not only as a user but for other departments to view critical pieces of information that made data and reports much easier. **What do you dislike about TEGRAL?** I did not have any dislikes about Tegral, if there were any they were resolved by customer support quickly. **What problems is TEGRAL solving and how is that benefiting you?** Tegral indicated the last time customer visits were completed and what took place during those events. ### 11. The Best Field Service Management App for Technicians **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Chemicals | Enterprise (> 1000 emp.) **Reviewed Date:** June 24, 2024 **What do you like best about TEGRAL?** It's incredibly user-friendly, simple to navigate, and truly built for real-life fieldwork. It feels like it was made with technicians in mind, making my job so much easier and more efficient. **What do you dislike about TEGRAL?** Honestly, it's hard to find anything to dislike about TEGRAL. It meets all my needs as a technician and continues to improve with each update. **What problems is TEGRAL solving and how is that benefiting you?** TEGRAL solves the problem of disorganized job information and time-consuming data entry. It gives me easy access to job history, makes checklists simple and quick to complete, and keeps customer information well-organized. This streamlines my workflow, saves time, and boosts my efficiency, allowing me to focus more on the actual work and less on administrative tasks. ### 12. If you have Field Service then TEGRAL is for you **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer R. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2024 **What do you like best about TEGRAL?** Features. Form & Functionality. This app is customizable to suit your needs. You can create your own forms or use one of their standard templates. User friendly across the board from field techs to planning teams to administrators. The reports generated are great for management reporting. I highly recommend this application. **What do you dislike about TEGRAL?** It does not integrate as easily into SAP or other ERP systems. **What problems is TEGRAL solving and how is that benefiting you?** Time card management Reporting Service reports customized to my business **Official Response from Alex Robinson:** > Thank you, Jennifer, for your great review! We’re happy to see TEGRAL is your solution for everyday field service jobs. Regarding your feedback on integration with SAP and other ERP systems, we’re excited to share that TEGRAL now offers seamless integration with these platforms, making your service management even easier. Thank you for being a valued TEGRAL customer. We look forward to continuing to support our customers with innovative solutions. Best regards, The TEGRAL Team ### 13. Experience in Busch **Rating:** 5.0/5.0 stars **Reviewed by:** Osvaldo A. | Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 24, 2024 **What do you like best about TEGRAL?** Tegral is an outstanding developer, providing perfect customer service and support. The app excels in delivering KPIs, making it easy to access information through user-requested reports. It's ideal for maintenance and undoubtedly beneficial for any other area of industry. **What do you dislike about TEGRAL?** They only develop for IOs, I think it would be great if it could be also use in Android. **What problems is TEGRAL solving and how is that benefiting you?** Having a software to get all my KPI's ### 14. Happy users & happy customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** August 23, 2024 **What do you like best about TEGRAL?** Reporting functionality is great and has really helped the team and improved our customer experience **What do you dislike about TEGRAL?** There are no major issues that we've encountered **What problems is TEGRAL solving and how is that benefiting you?** Keeping track of our servicing data and providing reports to our customers shortly after the servicing is complete ### 15. Bespoke solutions to your business needs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Chemicals | Enterprise (> 1000 emp.) **Reviewed Date:** June 20, 2024 **What do you like best about TEGRAL?** The solutions that are able to provide supported by learning videos. Can they develope a workflow to meet "my" individual business needs! Yes they can and did! Exceeded our expectations at every need and "delivered" **What do you dislike about TEGRAL?** TEGRAL is just the best. Nothing to not like about the attention to detail. **What problems is TEGRAL solving and how is that benefiting you?** The ability to track assets, manage more flows and labour including follow up work and increased revenue.Our previous system lacked and we had no transparency. We even employed a contractor to extrapolate reports. TEGRAL had all this built in with "real time" reporting to both us as a business and the customer. ### 16. Tegral has supported us with a service APP that is tailored to our needs and is constantly improved. **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph H. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2024 **What do you like best about TEGRAL?** Tegral is local to us in Perth Western Australia and has an efficent support team to resolve issues in a timely manner **What do you dislike about TEGRAL?** No complaints at this stage. Intergrating a customer service/maintenance reminder is something we will be working on shortly. **What problems is TEGRAL solving and how is that benefiting you?** Tegral has been able to speed up our reporting processes and make our onsite services more efficient. ### 17. Tailor made to suit our needs! **Rating:** 5.0/5.0 stars **Reviewed by:** ronan g. | Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2024 **What do you like best about TEGRAL?** Ali and the team have been great from the beginning of our relationship. Our platform has been adjusted seemlesly when we have had to make changes and we have a great working relationship! **What do you dislike about TEGRAL?** I dont believe there are any otherwise we would not use it. **What problems is TEGRAL solving and how is that benefiting you?** Communication with our customers ### 18. Very easy to navigate, support has been prompt with positive outcomes **Rating:** 4.0/5.0 stars **Reviewed by:** Roger C. | Service Planning Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 04, 2024 **What do you like best about TEGRAL?** Quality of the service reports including the addition of photographs **What do you dislike about TEGRAL?** Not having a functional spare parts function/stock handling for service engineers **What problems is TEGRAL solving and how is that benefiting you?** Improved quality of service reports, identifying assets that require overhaul and being able to report these within our business **Official Response from Alex Robinson:** > Thank you, Roger, for your great review. We truly appreciate your feedback and are delighted to hear that TEGRAL is your solution for everyday field service jobs. We understand your need for a functional spare parts/stock handling feature for service engineers. We are excited to announce that this feature will be added soon. Once this new functionality is ready, we will reach out to all our customers, including yourself, to gather feedback and ensure it meets your needs and expectations. Thank you for being a valued TEGRAL customer. We look forward to continuing to support your business with innovative solutions. Best regards, TEGRAL ### 19. Excellent Product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2024 **What do you like best about TEGRAL?** This product is very easy to use. The reporting has a lot of detail. **What do you dislike about TEGRAL?** The limitations are mostly a result of the data provided. There isn't much the product can do to fix bad input. **What problems is TEGRAL solving and how is that benefiting you?** Tegral allows our service technicians to manage their updates in the field. Our business side can track progress and report trends. It's beneficial to the overall management of our assets. **Official Response from Alex Robinson:** > Thank you so much for the excellent review. We’re genuinely thrilled to hear that TEGRAL has been a good fit for your needs, especially in terms of its ease of use and the detailed reporting features. It’s always rewarding to know that our efforts to make TEGRAL a valuable tool for our customers are paying off. Your feedback is incredibly important to us, and we’re committed to making sure that TEGRAL continues to support your team’s success in the field. As always, our dedicated team is here to help. Your success is our priority! ### 20. Tegral an essential tool for providing exceptional field service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Machinery | Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2024 **What do you like best about TEGRAL?** Tegral's ease of use, flexibility, and real-time job tracking are most helpful. Upsides include significant time and cost savings, improved service reports, efficient spare parts and asset management, and outstanding customer support. **What do you dislike about TEGRAL?** There are very few if anydownsides to using Tegral. **What problems is TEGRAL solving and how is that benefiting you?** Tegral solves issues with manual paperwork, inefficient administrative tasks, real-time job tracking, inventory management, and asset maintenance. These solutions benefit us by improving efficiency, reducing costs, enhancing productivity, ensuring timely maintenance, and increasing our customers satisfaction. ### 21. Professional , Quality Program **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2024 **What do you like best about TEGRAL?** Ease of use , Customer Support ,Features **What do you dislike about TEGRAL?** At this stage we have no issues with the app or support **What problems is TEGRAL solving and how is that benefiting you?** Ease of use for our Technicians and Project Managers , quality of customer reporting. - [View TEGRAL pricing details and edition comparison](https://www.g2.com/products/tegral/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-29+00%3A50%3A22+-0500&secure%5Bsession_id%5D=336a01d5-65d4-4e11-80b2-19db9adf21dc&secure%5Btoken%5D=cf455e9594ad36380447049fdf12b9da447ee69aaac73c13667e8ad37eabe9dd&format=llm_user) ## TEGRAL Features **Before the Job** - Calendar - Dispatch - Roles - Booking **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales **After the Job** - Reports - Analytics - Invoicing - CRM Integrations **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance ## Top TEGRAL Alternatives - [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) - 4.4/5.0 (973 reviews) - [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) - 4.3/5.0 (198 reviews) - [Simpro](https://www.g2.com/products/simpro/reviews) - 4.2/5.0 (417 reviews)