Field Force Tracker Reviews & Product Details

What I like best about Field Force Tracker is that it feels like a platform designed with the realities of field service businesses in mind. In our line of work, where electrical and energy related service requests can pile up quickly, having one system that manages scheduling, dispatch, invoicing, inventory, and even client communications saves us countless hours. Review collected by and hosted on G2.com.

While Field Force Tracker has been a huge step forward in streamlining our operations, there are a few areas where I see room for improvement. Because the platform is so feature rich, the initial setup and onboarding can feel a bit overwhelming, especially for teams that are used to traditional, manual processes. Review collected by and hosted on G2.com.

What stands out most about Field Force Tracker is the mobile application for field technicians. The iOS and Android apps allow teams to update job statuses, capture client signatures, attach photos, track GPS locations, and even process payments on the spot. This has significantly reduced delays and eliminated the back-and-forth that used to happen between office staff and field workers. Review collected by and hosted on G2.com.

he platform is robust, but because it covers so many features, it can feel overwhelming at first. Some of our team members needed more training than expected, especially those not used to digital field service tools. Review collected by and hosted on G2.com.

From a talent delivery perspective, it's crucial for us to know where people are, what they’re working on, and how efficiently they’re being deployed. Field Force Tracker makes that possible with a clean interface that centralizes job scheduling, dispatch, and employee tracking in real time. Review collected by and hosted on G2.com.

From the recruiter/delivery side, we’ve noticed that some field technicians, especially those not tech savvy, initially struggle with navigation particularly when it comes to logging jobs, updating time entries, or accessing historical service tickets. A bit more UX polish and clearer onboarding guidance would go a long way in reducing the learning curve. Review collected by and hosted on G2.com.

The real-time job scheduling and dispatch features are genuinely effective, allowing field teams to be routed efficiently based on location, skill set, and availability. From a data engineering perspective, it's refreshing to see how well the system captures, logs, and synchronizes service events from job creation to invoice generation. Review collected by and hosted on G2.com.

while the core features are solid, some of the advanced customization options (like API access or deeper third party integrations) could be more robust out of the box. In our case, aligning Field Force Tracker’s data structure with internal systems required more manual effort than expected. It works but more plug and play flexibility would be appreciated at scale. Review collected by and hosted on G2.com.

What stands out most to me about Field Force Tracker is how it effortlessly bridges the gap between management and field teams. In service industries like HVAC, plumbing, and security, keeping track of where your technicians are, what jobs they’re working on, and how efficiently they’re completing tasks is crucial and this platform nails it. Review collected by and hosted on G2.com.

While Field Force Tracker excels in many areas, one aspect that could use improvement is the customization options for reporting. For companies managing diverse service teams, having more flexible, tailored reports would help in making data driven decisions faster. Review collected by and hosted on G2.com.

What I appreciate most about Field Force Tracker is its blend of enterprise grade features with remarkable ease of use. For a service business, managing field operations can be chaotic scheduling, dispatching, invoicing, and customer communication all need to be seamless. Review collected by and hosted on G2.com.

For new users or companies transitioning from manual systems, onboarding can feel a bit overwhelming due to the depth of features available. A more guided, hands on onboarding experience or additional training resources would help ease this transition. Review collected by and hosted on G2.com.

With Field Force Tracker, we finally have a centralized place where all our machinery, tools, and vehicles are logged, tracked, and maintained. It's helped us avoid unnecessary delays, reduce repair costs, and ensure safety compliance. Review collected by and hosted on G2.com.

While the mobile app is fantastic for field use, I’d love to see more offline capabilities. Some of our crews work in low connectivity areas, and although the app handles that decently, a more robust offline mode with automatic sync once back online would really seal the deal. Review collected by and hosted on G2.com.

Managing operations across HVAC and appliance repair services means juggling scheduling, inventory, real-time updates, and customer communications all of which Field Force Tracker handles beautifully. The mobile app is especially intuitive, allowing our technicians to update job statuses, capture signatures, and even invoice customers on the spot without hassle. Review collected by and hosted on G2.com.

One challenge we’ve encountered is that the initial setup and customization can be somewhat time consuming, especially when configuring workflows tailored to very specific service types. Review collected by and hosted on G2.com.

What stands out most is how much smoother our field operations have become since switching to Field Force Tracker. Everything from job scheduling to timesheet tracking happens in real time, and it’s all centralized in one cloudbased system. Review collected by and hosted on G2.com.

The user interface, while functional, feels a bit dated and could benefit from a more modern, intuitive design especially for new team members getting onboarded. Also, the mobile app can occasionally lag or freeze, particularly when syncing large data sets or working in low signal environments. Review collected by and hosted on G2.com.

It’s clear that the software was designed with real field service businesses in mind. Our technicians use the mobile app to update jobs on site, collect signatures, and even take before and after photos, all of which sync back to the office in real time. Review collected by and hosted on G2.com.

For a growing business like ours, more intuitive dashboard customization and financial reporting would really help us analyze performance faster without exporting data manually. Review collected by and hosted on G2.com.