# Field Force Tracker Reviews **Vendor:** Rapidsoft Systems **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.8/5.0 **Total Reviews:** 18 ## About Field Force Tracker Field Force Tracker (Fieldforcetracker.com) is an award winning, very feature rich, comprehensive, enterprise-grade high quality yet easy to use Field Service Software used by thousands of businesses with nearly 15 years of development efforts behind it. It can automate all parts of a service business. It is used by thousands of service businesses such as HVAC, Electrical Contractors, Plumbing Services, Elevator Services, Fire Alarm and Security Services, Photo Copier Businesses, Appliance Repair, Office Equipment, Oil Equipment Maintenance and many more in 30+ countries to run their day to day field service and sales operations. It is offers very powerful iPhone and Android mobile applications for the field tech users. Mobile apps provide unparalleled abilities for Field Techs to complete and capture job information in the field with client signature, photos , payment integration, GPS locations, Time management and other advanced features. Field Force Tracker is cloud based Software. It will streamline Job Scheduling, Dispatch, Customer Management, Vendor and Employee Management, Work Orders, Equipment Maintenance, Inventory Management, Employee Tracking, Asset Management, Customer Service Tickets, Service Contracts, Time-sheets, Estimates, Invoices, Payments and Accounting entirely on-line. With Field Force Tracker, you can quickly schedule jobs, dispatch right employees, collect information about job completions, manage parts' inventory, and invoice for the services provided. It offers full onsite payment acceptance integration. Field Force Tracker offers "High-End" enterprise grade features to support even the largest deployments, it is highly affordable even for the smallest businesses. With Field Force Tracker, you can fully automate Customer Data, Job Scheduling, Inventory, Billing, Contracts, Timesheets and Invoicing. Field employees can use our feature rich, most advanced Mobile Apps to update job location, generate invoices, submit time-sheets or other field reports saving time and money for you! It supports features for large enterprises with service offices with multiple branches, multiple departments and automatic Intelligent rule based scheduling. The available programming interface (API) makes it easy to link our system with other systems and call center software. The system is highly scalable and flexible, making it a great choice for any size company whether you have one user or hundreds of users. We support small businesses with just a few users to the companies with hundreds of field employees using our smart scheduling, smart auto-job assignment, and data import capabilities. Some of the main features are: - Client Management - Dispatching & Scheduling of Field Personnel - Work order Management - Employee Location Tracking - Job Timesheets - Daily Clock in-Clock Out - Invoices - Quotes Management & Proposals - Inventory Management - Service Contracts - Warranty Management - Installed Client Assets/ Products Management - Company Asset Management - Web Service Tickets - Client Service Portal - Sales Lead Management - Customer Feedback - Project Management - Custom Forms - Fully Automated Recurring Invoices - QuickBooks Sync - APIs - Third Party Integrations - And many more Industry Specific Modules and features Call us at https://www.fieldforcetracker.com for more information. ## Field Force Tracker Pros & Cons **What users like:** - Users value the **real-time data** capabilities of Field Force Tracker, enhancing efficiency and streamlining communication for field teams. (10 reviews) - Users value the **effective real-time scheduling and dispatch features** of Field Force Tracker, enhancing efficiency in field operations. (8 reviews) - Users appreciate the **centralized data management** of Field Force Tracker, enhancing efficiency and tracking across field services. (6 reviews) - Users highlight the **efficiency of digital signatures** in Field Force Tracker, streamlining processes and reducing delays on the job. (4 reviews) - Users appreciate the **ease of use** of Field Force Tracker, facilitating real-time tracking and seamless operations for field staff. (4 reviews) - Users appreciate the **tracking efficiency** of Field Force Tracker, which enhances transparency and improves operational effectiveness. (4 reviews) - Users value the **client management capabilities** of Field Force Tracker, streamlining communication and enhancing overall efficiency. (3 reviews) - Navigation Ease (2 reviews) - Users value the **workflow efficiency** of Field Force Tracker, enhancing communication and task management between teams seamlessly. (2 reviews) - Customer Support (1 reviews) **What users dislike:** - Users find the **learning curve steep** due to the platform's extensive features, which can overwhelm new users. (4 reviews) - Users find **customization difficulties** in Field Force Tracker, noting time-consuming setup and limited flexibility in reporting. (3 reviews) - Users find the **initial setup overwhelming** and suggest improvements in the user interface for better navigation. (3 reviews) - Users experience occasional **connectivity issues** , leading to slow app performance and syncing delays in low signal areas. (2 reviews) - Users experience **sync delays** in low connectivity areas, impacting the mobile experience for technicians in the field. (2 reviews) - Users find the **form design outdated** , wishing for a more intuitive and modern interface for efficiency. (2 reviews) - Users find the **poor design** of Field Force Tracker makes the interface feel outdated and clunky at times. (2 reviews) - Setup Difficulties (2 reviews) - Slow Performance (2 reviews) - Sync Issues (2 reviews) ## Field Force Tracker Reviews ### 1. Transforming Our Field Operations While Staying Cost-Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Alaa Y. | Business Development & Marketing Strategist, Manufacturing, Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2025 **What do you like best about Field Force Tracker?** What I like best about Field Force Tracker is that it feels like a platform designed with the realities of field service businesses in mind. In our line of work, where electrical and energy related service requests can pile up quickly, having one system that manages scheduling, dispatch, invoicing, inventory, and even client communications saves us countless hours. **What do you dislike about Field Force Tracker?** While Field Force Tracker has been a huge step forward in streamlining our operations, there are a few areas where I see room for improvement. Because the platform is so feature rich, the initial setup and onboarding can feel a bit overwhelming, especially for teams that are used to traditional, manual processes. **What problems is Field Force Tracker solving and how is that benefiting you?** Inventory management was a challenge, especially in the energy and electrical services side of our business where parts availability can make or break a job. Field Force Tracker’s tracking tools help us avoid stockouts and keep projects on schedule. ### 2. Easy way to track Field Staff and Daily work **Rating:** 4.0/5.0 stars **Reviewed by:** Lov K. | Global IT Administration, Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2026 **What do you like best about Field Force Tracker?** What I like most about Field Force Tracker is how easy it is to track field staff activities in real time. The interface is simple, reports are clear, and it helps reduce manual follow-ups and confusion. **What do you dislike about Field Force Tracker?** Sometimes the mobile app feels slightly slow, especially when the internet connection is weak. Also, a few advanced features take time to understand for new users **What problems is Field Force Tracker solving and how is that benefiting you?** Field Force Tracker helps solve the problem of lack of visibility into field operations. Earlier, tracking attendance, locations, and daily tasks of field staff was manual and time-consuming. Now, real-time tracking and automated reports make monitoring easier, reduce follow-ups, and improve overall productivity and accountability. ### 3. Field Force Tracker Brings Mobility and Efficiency to Field Operations **Rating:** 4.0/5.0 stars **Reviewed by:** Nedal M. A. | B2B Government Senior Account Manager, Telecommunications, Enterprise (> 1000 emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Field Force Tracker?** What stands out most about Field Force Tracker is the mobile application for field technicians. The iOS and Android apps allow teams to update job statuses, capture client signatures, attach photos, track GPS locations, and even process payments on the spot. This has significantly reduced delays and eliminated the back-and-forth that used to happen between office staff and field workers. **What do you dislike about Field Force Tracker?** he platform is robust, but because it covers so many features, it can feel overwhelming at first. Some of our team members needed more training than expected, especially those not used to digital field service tools. **What problems is Field Force Tracker solving and how is that benefiting you?** Before adopting Field Force Tracker, we faced challenges with fragmented communication and slow reporting from the field. Jobs often took longer to close because updates were either delayed or incomplete. Now, everything happens in real time. ### 4. Efficient, Cloud Based Field Management That Scales With the Team **Rating:** 5.0/5.0 stars **Reviewed by:** Maddy W. | Junior Delivery Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2025 **What do you like best about Field Force Tracker?** From a talent delivery perspective, it's crucial for us to know where people are, what they’re working on, and how efficiently they’re being deployed. Field Force Tracker makes that possible with a clean interface that centralizes job scheduling, dispatch, and employee tracking in real time. **What do you dislike about Field Force Tracker?** From the recruiter/delivery side, we’ve noticed that some field technicians, especially those not tech savvy, initially struggle with navigation particularly when it comes to logging jobs, updating time entries, or accessing historical service tickets. A bit more UX polish and clearer onboarding guidance would go a long way in reducing the learning curve. **What problems is Field Force Tracker solving and how is that benefiting you?** Before tools like this, it was a real challenge to ensure that technicians in the field had the right job information at the right time, and even harder to track performance, time logs, or issue resolutions in real time. For a consultancy like ours that’s involved in both recruiting and delivery, that gap created delays and dissatisfaction on all ends. ### 5. Reliable, Cloud-Hosted FSM Built for Complex Service Workflows **Rating:** 5.0/5.0 stars **Reviewed by:** Bhavya J. | Senior Consultant Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** May 30, 2025 **What do you like best about Field Force Tracker?** The real-time job scheduling and dispatch features are genuinely effective, allowing field teams to be routed efficiently based on location, skill set, and availability. From a data engineering perspective, it's refreshing to see how well the system captures, logs, and synchronizes service events from job creation to invoice generation. **What do you dislike about Field Force Tracker?** while the core features are solid, some of the advanced customization options (like API access or deeper third party integrations) could be more robust out of the box. In our case, aligning Field Force Tracker’s data structure with internal systems required more manual effort than expected. It works but more plug and play flexibility would be appreciated at scale. **What problems is Field Force Tracker solving and how is that benefiting you?** From a data and process integrity perspective, Field Force Tracker helps reduce errors by ensuring that every step from the initial work order to the final payment is tracked and traceable. This is particularly valuable for compliance heavy environments or enterprise service teams where SLA adherence and auditability are crucial. ### 6. Field Force Tracker: Streamlining Operations for Service Businesses Worldwide **Rating:** 5.0/5.0 stars **Reviewed by:** Anna K. | Recruitment Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2025 **What do you like best about Field Force Tracker?** What stands out most to me about Field Force Tracker is how it effortlessly bridges the gap between management and field teams. In service industries like HVAC, plumbing, and security, keeping track of where your technicians are, what jobs they’re working on, and how efficiently they’re completing tasks is crucial and this platform nails it. **What do you dislike about Field Force Tracker?** While Field Force Tracker excels in many areas, one aspect that could use improvement is the customization options for reporting. For companies managing diverse service teams, having more flexible, tailored reports would help in making data driven decisions faster. **What problems is Field Force Tracker solving and how is that benefiting you?** Field Force Tracker is solving the all-too-common challenge of keeping field teams connected and accountable while managing complex schedules across multiple locations. In industries like HVAC and plumbing, dispatching the right technician at the right time is crucial to maintaining customer satisfaction and operational efficiency. ### 7. From Chaos to Control: Field Force Tracker Drives Our Success **Rating:** 5.0/5.0 stars **Reviewed by:** Patrick P. | Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2025 **What do you like best about Field Force Tracker?** What I appreciate most about Field Force Tracker is its blend of enterprise grade features with remarkable ease of use. For a service business, managing field operations can be chaotic scheduling, dispatching, invoicing, and customer communication all need to be seamless. **What do you dislike about Field Force Tracker?** For new users or companies transitioning from manual systems, onboarding can feel a bit overwhelming due to the depth of features available. A more guided, hands on onboarding experience or additional training resources would help ease this transition. **What problems is Field Force Tracker solving and how is that benefiting you?** By automating and centralizing these processes, Field Force Tracker drastically reduces errors, improves response times, and enhances customer satisfaction. For us at Resilient AI™, this means our field teams are more efficient, better coordinated, and able to deliver consistently high quality service all while cutting down administrative overhead. ### 8. Smooth Dispatch, Zero Miscommunication: It Just Works **Rating:** 5.0/5.0 stars **Reviewed by:** Michael B. | Civil Construction Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 01, 2025 **What do you like best about Field Force Tracker?** With Field Force Tracker, we finally have a centralized place where all our machinery, tools, and vehicles are logged, tracked, and maintained. It's helped us avoid unnecessary delays, reduce repair costs, and ensure safety compliance. **What do you dislike about Field Force Tracker?** While the mobile app is fantastic for field use, I’d love to see more offline capabilities. Some of our crews work in low connectivity areas, and although the app handles that decently, a more robust offline mode with automatic sync once back online would really seal the deal. **What problems is Field Force Tracker solving and how is that benefiting you?** Field Force Tracker solved that by centralizing everything job scheduling, crew dispatch, site updates, even asset assignments all in one cloud based platform. ### 9. Field Force Tracker: Streamlining Operations Across Diverse Service Industries **Rating:** 5.0/5.0 stars **Reviewed by:** Tamer S. | Operations Director, Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2025 **What do you like best about Field Force Tracker?** Managing operations across HVAC and appliance repair services means juggling scheduling, inventory, real-time updates, and customer communications all of which Field Force Tracker handles beautifully. The mobile app is especially intuitive, allowing our technicians to update job statuses, capture signatures, and even invoice customers on the spot without hassle. **What do you dislike about Field Force Tracker?** One challenge we’ve encountered is that the initial setup and customization can be somewhat time consuming, especially when configuring workflows tailored to very specific service types. **What problems is Field Force Tracker solving and how is that benefiting you?** Before adopting the platform, coordinating multiple service teams across different locations was a logistical headache scheduling conflicts, delayed job updates, and lack of visibility into technician workloads were common issues. Field Force Tracker’s real-time job tracking and automated dispatching have helped us eliminate those bottlenecks. ### 10. Field Operations Are Smoother, Faster, and Better Managed Now **Rating:** 5.0/5.0 stars **Reviewed by:** Manohar S. | Senior Resource Specialist (ERS), Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2025 **What do you like best about Field Force Tracker?** What stands out most is how much smoother our field operations have become since switching to Field Force Tracker. Everything from job scheduling to timesheet tracking happens in real time, and it’s all centralized in one cloudbased system. **What do you dislike about Field Force Tracker?** The user interface, while functional, feels a bit dated and could benefit from a more modern, intuitive design especially for new team members getting onboarded. Also, the mobile app can occasionally lag or freeze, particularly when syncing large data sets or working in low signal environments. **What problems is Field Force Tracker solving and how is that benefiting you?** Before we implemented it, job assignments were scattered, communication was inconsistent, and tracking work progress or equipment usage was a constant headache. Now, everything lives in one unified system. ### 11. Perfect Fit for Field Operations **Rating:** 5.0/5.0 stars **Reviewed by:** Karan Vir S. | Managing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2025 **What do you like best about Field Force Tracker?** It’s clear that the software was designed with real field service businesses in mind. Our technicians use the mobile app to update jobs on site, collect signatures, and even take before and after photos, all of which sync back to the office in real time. **What do you dislike about Field Force Tracker?** For a growing business like ours, more intuitive dashboard customization and financial reporting would really help us analyze performance faster without exporting data manually. **What problems is Field Force Tracker solving and how is that benefiting you?** Technicians know exactly where to go, what the job is, and can update progress in real time. We can generate invoices as soon as the job is done, which improves our cash flow and speeds up customer service. ### 12. Built for Real World Field Realities: Efficient, Transparent, and Scalable **Rating:** 5.0/5.0 stars **Reviewed by:** Manoah W. | Education Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2025 **What do you like best about Field Force Tracker?** The platform integrates essential tools like work order management, location tracking, daily timesheets, and client asset management into one clean, easy to navigate system. This isn’t just “nice to have” software it’s practical. **What do you dislike about Field Force Tracker?** No dislike, the best i have laid my hand upon **What problems is Field Force Tracker solving and how is that benefiting you?** Before adopting the platform, we faced issues with inconsistent data capture, delays in task reporting, and a lack of clear visibility into field team activities, asset usage, and time management. Now, with features like dispatching and scheduling, real time GPS tracking, service ticketing, and client asset management, we have a single, centralized view of operations that’s both easy to use and highly reliable. ### 13. Your Field Team’s Best Digital Companion **Rating:** 5.0/5.0 stars **Reviewed by:** Rakshita M. | Lead Human Resource Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2025 **What do you like best about Field Force Tracker?** I love how Field Force Tracker brings transparency into every field operation. Each team member’s task, schedule, location, and job history is logged clearly. **What do you dislike about Field Force Tracker?** Field Force Tracker works well as a standalone solution, but we’ve run into limitations when trying to integrate it directly with some of our payroll and ERP systems. **What problems is Field Force Tracker solving and how is that benefiting you?** One of the biggest issues Field Force Tracker has solved for us is timesheet management. Our field teams now log their hours in the app, and we can instantly review, approve, and sync them to payroll. ### 14. Effortless Coordination Across Field Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Brendan S. | Recruitment Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** June 16, 2025 **What do you like best about Field Force Tracker?** I appreciate how Field Force Tracker puts structure around the chaos. It doesn’t just organize jobs and assets it helps us manage people better. **What do you dislike about Field Force Tracker?** The mobile experience is generally solid, but technicians in the field sometimes report lag or sync delays when they’re in low connectivity areas. **What problems is Field Force Tracker solving and how is that benefiting you?** We used to spend way too much time juggling schedules manually especially when dealing with high volume projects across multiple locations. Field Force Tracker has automated so much of that: job scheduling, employee notifications, shift tracking, and even invoice generation. ### 15. “Improved Dispatch, Cleaner Compliance, Happier Clients” **Rating:** 2.5/5.0 stars **Reviewed by:** Sydney S. | Client Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2025 **What do you like best about Field Force Tracker?** What stands out most for me is how Field Force Tracker helps us connect the dots between field activity and client satisfaction. **What do you dislike about Field Force Tracker?** One thing I’d like to see improved is the speed and responsiveness of the reporting module. **What problems is Field Force Tracker solving and how is that benefiting you?** Field Force Tracker solves that by giving us a single, real-time platform to manage dispatching, track technician progress, and ensure that every job is completed with the correct compliance steps. ### 16. A Field Service Solution That Understands the Field **Rating:** 5.0/5.0 stars **Reviewed by:** Candy K. | Ambassador, Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2025 **What do you like best about Field Force Tracker?** The mobile app is incredibly responsive and doesn’t feel like an afterthought it's the lifeline for our people on the ground. Real time job updates, location tracking, digital forms, and photo capture make field reporting seamless, even in high pressure or low connectivity environments. **What do you dislike about Field Force Tracker?** The interface isn’t flashy it’s more function over form which is fine for daily users but may feel a bit outdated in certain admin views. **What problems is Field Force Tracker solving and how is that benefiting you?** Before FFT, we were juggling spreadsheets, texts, and disconnected tools it wasn’t scalable, and it definitely wasn’t sustainable. ### 17. “From Hiring to Performance: FFT Makes My Job as a Recruiter Easier” **Rating:** 5.0/5.0 stars **Reviewed by:** Clint D. | Sr. Technical Recruiter, Construction, Enterprise (> 1000 emp.) **Reviewed Date:** July 02, 2025 **What do you like best about Field Force Tracker?** Field Force Tracker makes it easy to gather field performance data without micromanaging our team. **What do you dislike about Field Force Tracker?** While the app is mobile friendly and task oriented, the UI can feel clunky and slightly inconsistent across features. **What problems is Field Force Tracker solving and how is that benefiting you?** Before we started using it, we could only track a technician’s success based on vague feedback or after the fact performance reviews. Now, we have visibility into actual technician workflows from day one. ### 18. Rewiring Operational Intelligence in Electrical Services with Field Force Tracker **Rating:** 5.0/5.0 stars **Reviewed by:** Oliver D. | Author & Leadership Scientist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2025 **What do you like best about Field Force Tracker?** From realtime technician tracking to seamless job assignment and invoice automation, the platform transforms routine dispatching into a strategic leadership opportunity. **What do you dislike about Field Force Tracker?** While the mobile app is robust, occasional syncing delays can occur when technicians operate in areas with limited connectivity. **What problems is Field Force Tracker solving and how is that benefiting you?** Before adopting Field Force Tracker, we struggled with fragmented communication between field technicians and the back office, delayed job updates, and inconsistent invoicing workflows. We were leading a capable team, but without synchronized tools, we were managing symptoms not systems. - [View Field Force Tracker pricing details and edition comparison](https://www.g2.com/products/rapidsoft-systems-inc-field-force-tracker/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-06+16%3A39%3A38+-0500&secure%5Bsession_id%5D=f5ecf4cd-568f-46d2-a0fd-bd5d20bff529&secure%5Btoken%5D=86dc00c3ae8952862cab802dcda0d8dd4c672fae8acee81752708b967c14db7e&format=llm_user) ## Field Force Tracker Features **Generative AI** - AI Text Summarization - AI Image-to-Text **Before the Job** - Calendar - Dispatch - Roles - Booking **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales **After the Job** - Reports - Analytics - Invoicing - CRM Integrations **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance ## Top Field Force Tracker Alternatives - [Jotform](https://www.g2.com/products/jotform/reviews) - 4.7/5.0 (4,939 reviews) - [NetSuite](https://www.g2.com/products/netsuite/reviews) - 4.1/5.0 (4,639 reviews) - [Connecteam](https://www.g2.com/products/connecteam/reviews) - 4.6/5.0 (3,491 reviews)