Products

A quality call monitoring solution to help you understand trends and data and improve your customer service!

Interactive Voice Response (IVR) is an automated telephony system which responds to the human voice and keyboard inputs with pre-recorded voice messages. IVR systems automatically take the incoming calls. And depending upon the customer inputs, it routes the calls to the best-suited agent. By integrating IVR number into your telephony system, you can handle a large volume of calls. The identification, segmentation, and routing processes of all the incoming calls are also enhanced making busin

eGain Virtual Assistant for Agents™ continuously monitors conversations to serve up best-practice guidance and knowledge to agents when relevant.

Connect your telecom operations—from the network to the customer—on a single platform. Simplify service delivery with insights to take proactive action.

EmberQA is an AI-powered quality assurance platform built for call centers and answering services that want to elevate customer experience while reducing manual QA work. Traditional QA methods review less than 1% of calls, leaving coaching opportunities, compliance risks, and performance insights hidden. EmberQA solves this by automatically pulling in call recordings from your existing phone system and using AI to review 100% of calls in minutes, against your own QA rubric. With EmberQA, every

Oliv AI is the next-generation agentic alternative to Gong, built to eliminate the core issues that slow revenue teams down: inconsistent data, poor visibility, and manual admin load. Oliv captures data from the calls, emails, meetings, CRM and other trusted third-party sources (LinkedIn, Zoominfo, etc.) to create a single source of truth across accounts, contacts, and opportunities. Our role-based AI agents use the data to surface deal risks, create forecasts, update CRM (with core, custom and

Turn every customer interaction into insight with our conversation analytics platform. Advanced Speech Algorithms: Identify complex customer characteristics within conversations. Machine Learning: Search, analyze and categorize demand types. Automated Quality Assessment: Replicate your quality scorecard and score 100% of contacts in line with your own custom metrics. Auto Alerts Engine: Create alerts based on any data point so you never miss a moment.

iPatientCare is a full suite of innovative healthcare products and value-added services that help physician offices, rural health clinics, and community/federally qualified health centers (CHC/FQHC) nationwide in improving the health of their patients, enhancing patient care through care management/coordination/analytics, and reducing costs of care delivery.

Givinga is a customized operational platform that begins when a corporate account is created and adjusts as your strategy evolves. Givinga provides customized program design and all of the analytics and assessment tools needed to manage, report and project your total philanthropic impact.

OutreachPilot replaces Apollo, Instantly, and Expandi with one AI platform. It live-researches every prospect from the web, automates LinkedIn, email, SMS, and phone sequences, and uses AI to respond to replies and book meetings on your calendar. Free trial — no credit card required.

Empower Leaders with the tools, insights and learning needed to continuously supercharge their teams

AirMason is an online tool with employee handbook that help companies to get new hires up quickly.

Cotera helps customer experience teams transform unstructured feedback into actionable insights through AI-powered analysis. Our platform automatically processes 100% of customer interactions to deliver comprehensive quality assurance, voice of customer analytics, competitive intelligence, and customer segmentation. Key capabilities: - Automated note-taking and QA evaluation for customer service teams - Real-time brand risk and safety issue detection - Customer lifecycle stage tracking and segm

RunSmart’s streamlined data delivery and automated control enables data center operators to push optimization boundaries to levels currently only seen in cloud environments.

CA Dynamic Capacity Intelligence provides a proactive, predictable capacity management for optimizing system resources for prioritized workloads. This capacity management tool helps to manage and utilize mainframe capacity, thus helping drive down monthly license charges (MLC).

By providing real-time, integrated view of IT and facility assets, the Vertiv Trellis DCIM solution makes it easier to collaborate, plan and control changes in the data center.

QTS Data Centers is a leading provider of managed hosting & cloud computing solutions for some of the world's most demanding enterprises & federal agencies

RACKWISE DCiM XTM includes a comprehensive yet easy to use suite of DCIM capabilities within a central, scalable platform architecture that enables visualization, modeling, measurements, reports, accountability, and analysis tools for making informed decisions about enterprise and data center infrastructure management, reliability, optimization, consolidation, efficiency, and cost reduction

Get queues, on-demand recording, reporting and more.

Inbound Marketing and Sales Consulting and Agency. For 11 years leading companies to success in their business in the digital and real environment. Marketing Plans, Websites, Online Stores, Google Campaigns and Social Networks, Inbound Marketing and Inbound Sales.