EmberQA

EmberQA

2 reviews

EmberQA is an AI-powered quality assurance platform built for call centers and answering services that want to elevate customer experience while reducing manual QA work. Traditional QA methods review less than 1% of calls, leaving coaching opportunities, compliance risks, and performance insights hidden. EmberQA solves this by automatically pulling in call recordings from your existing phone system and using AI to review 100% of calls in minutes, against your own QA rubric. With EmberQA, every call is: Captured & Analyzed – Integrated with your phone system, scored consistently by AI. Scored & Flagged – Each call gets an unbiased QA score, with compliance risks and missed opportunities highlighted. Actionable for Coaching – Managers get clear insights to train agents faster, new hires ramp quicker, and mistakes are corrected the same day. Proven Impact: 93% reduction in QA time 18% boost in agent performance in just 3 weeks 60% fewer compliance incidents within the first 30 days Leaders gain real-time visibility into team performance trends with dashboards, red-flag alerts, and agent-level scorecards, transforming QA from a costly bottleneck into a driver of agent performance and customer satisfaction.