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RACKWISE DCiM X Reviews & Product Details

RACKWISE DCiM XTM includes a comprehensive yet easy to use suite of DCIM capabilities within a central, scalable platform architecture that enables visualization, modeling, measurements, reports, accountability, and analysis tools for making informed decisions about enterprise and data center infrastructure management, reliability, optimization, consolidation, efficiency, and cost reduction

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RACKWISE

Discussions

RACKWISE DCiM X Community

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RACKWISE DCiM X Reviews (3)

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UF

Verified User in Financial Services

Enterprise (> 1000 emp.)

12/24/2021

"Awful product, awful support"

0.5/5

What do you like best about RACKWISE DCiM X?

The only feature that is remotely good with this software, is when it comes ro rack elevations and layout. It has the ability to build rack elevations fairly easily. The ability to search for an asset quickly is also useful, however these are fairly basic features that you would expect from any DCIM software. Review collected by and hosted on G2.com.

What do you dislike about RACKWISE DCiM X?

The product support is the worst I have ever experienced. They are quick to answer when you are purchasing, but once you have made the purchase, the support ghost entirely. The coding is horrible, and it only really functions OK on Internet Explorer. You need Visio 10 to run it, otherwise it will not work. Just an awful piece of software and far and away the worst I have ever used. Review collected by and hosted on G2.com.

Recommendations to others considering RACKWISE DCiM X:

Avoid at all costs. Take a look at other DCIM softwares instead, Sunbird, Device42, iTRACS, all of those are far superior to this. This is cheap, but for a reason and it becomes glaringly obvious very quickly. Cannot see this company being around for much longer unless drastic changes are made to be honest. Review collected by and hosted on G2.com.

What problems is RACKWISE DCiM X solving and how is that benefiting you?

No benefits at all to be honest, other than being able to find assets reasonably quickly. Causing more problems than it is solving so there is not much I can add here. Review collected by and hosted on G2.com.

RT

Rajesh T.

Cloud transformation Associate Manager

Mid-Market (51-1000 emp.)

2/15/2022

"The best Datacenter management company and the service is very good."

5/5

What do you like best about RACKWISE DCiM X?

Automated service impact discovery, application dependencies chart list, powerful visualisation reporting and APIs Review collected by and hosted on G2.com.

What do you dislike about RACKWISE DCiM X?

Nothing such, I experienced and is very good in ther segments Review collected by and hosted on G2.com.

DS

Dilnasheen S.

Spatial Data Specialist

Enterprise (> 1000 emp.)

12/24/2021

Business partner of the seller or seller's competitor, not included in G2 scores.

"RACKWISE DCiM X"

5/5

What do you like best about RACKWISE DCiM X?

Real time monitoring,advance reporting and analysis,Data center optimization, Capacity planing, Visualization Review collected by and hosted on G2.com.

What do you dislike about RACKWISE DCiM X?

Supportive and innovation is bit slow,lazy update Review collected by and hosted on G2.com.