# IVR Reviews
**Vendor:** Acefone  
**Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)  
**Average Rating:** 5.0/5.0  
**Total Reviews:** 2
## About IVR
Interactive Voice Response (IVR) is an automated telephony system which responds to the human voice and keyboard inputs with pre-recorded voice messages. IVR systems automatically take the incoming calls. And depending upon the customer inputs, it routes the calls to the best-suited agent. By integrating IVR number into your telephony system, you can handle a large volume of calls. The identification, segmentation, and routing processes of all the incoming calls are also enhanced making business call process flawless. IVR number helps customers quickly find the answers to their queries without any human assistance and thus saves agents from answering mundane questions. It frees up, agent’s time and improves their productivity. Intelligent call forwarding improves the system by routing the calls to the best-suited agent. With cloud technology, you can also easily scale your IVR system on-demand without having to worry about the added infrastructure or cost.




## IVR Reviews
  ### 1. Best in the cloud telephony CRM Service of customer service

**Rating:** 5.0/5.0 stars

**Reviewed by:** Shyamal M. | Manager, Consumer Goods, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 24, 2024

**What do you like best about IVR?**

Cloud based telphony system for customer service

**What do you dislike about IVR?**

Admin should also an option to upload IVR for festive season without the need of contacting customer service

**What problems is IVR solving and how is that benefiting you?**

Data availability for intra departmental update, call dispositions and call audits for quality feedback

  ### 2. Efficient Calling Solution

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ishaan  S. | Sr. Analyst, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 20, 2022

**What do you like best about IVR?**

I am using their inbound and outbound calling solution and the best thing is the interface of their UI. Very friendly portal it is very easy to access all the features.

**What do you dislike about IVR?**

Nothing to dislike. The solution is working very well for me till now. Will update me if found anything in future.

**What problems is IVR solving and how is that benefiting you?**

I am able to distribute all the calls to my team members equally. Also, I have a centralized number using which they reach the client so their personal information is also hidden.


## IVR Discussions
  - [Is there another way of building the IVR perhaps like a workflow design tool?](https://www.g2.com/discussions/is-there-another-way-of-building-the-ivr-perhaps-like-a-workflow-design-tool)

- [View IVR pricing details and edition comparison](https://www.g2.com/products/ivr/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+08%3A24%3A58+-0500&secure%5Bsession_id%5D=6c243677-0c0a-4127-a538-f081be24bbba&secure%5Btoken%5D=0ae11964f2aa03095dd527591f886d80be80106c87add5935f09cfc010ff5c82&format=llm_user)

## IVR Features
**Platform**
- Omnichannel
- Mobile Access
- Queue Management
- Call Routing
- Call Back
- IVR
- Automatic Call Distribution

**Generative AI**
- AI Text-to-Speech

**Workforce Management**
- Call Monitoring
- Performance Evaluation

**Call Center Infrastructure (CCI)**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Administrative**
- Call Recording
- Reporting & Dashboards

## Top IVR Alternatives
  - [Ozonetel](https://www.g2.com/products/ozonetel/reviews) - 4.6/5.0 (620 reviews)
  - [Automation Anywhere Agentic Process Automation](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) - 4.5/5.0 (4,009 reviews)
  - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,495 reviews)