--- title: ServiceNow Telecommunications Service Management Reviews meta\_title: 'ServiceNow Telecommunications Service Management Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how ServiceNow Telecommunications Service Management works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 2 scale: '5' date\_modified: '2026-07-17' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # ServiceNow Telecommunications Service Management Reviews & Product Details Connect your telecom operations—from the network to the customer—on a single platform. Simplify service delivery with insights to take proactive action. * * * Seller [ServiceNow](https://www.g2.com/sellers/servicenow) Discussions [ServiceNow Telecommunications Service Management Community](https://www.g2.com/products/servicenow-telecommunications-service-management/discuss) Show More ## Top-Rated Alternatives [ ![Automation Anywhere Agentic Process Automation](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Automation Anywhere Agentic Process Automation") Automation Anywhere Agentic Process Automation 4.5/5(5,622) ](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) [ ![Nextiva](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nextiva") Nextiva 4.5/5(3,619) ](https://www.g2.com/products/nextiva/reviews) [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,569) ](https://www.g2.com/products/talkdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/servicenow-telecommunications-service-management/competitors/alternatives) ![Ranjith Kumar P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ranjith Kumar P.") RP Ranjith Kumar P. Software Engineer Information Technology and Services Mid-Market (51-1000 emp.) 5/6/2025 "Unified Platform for End-to-End Operations" 4/5 What do you like best about ServiceNow Telecommunications Service Management? TSM connects with most network operations and field service agents on a single platform to resolve customer issues. Review collected by and hosted on G2.com. What do you dislike about ServiceNow Telecommunications Service Management? User experience needs more improvement for mobile/IPad experiences Review collected by and hosted on G2.com. What problems is ServiceNow Telecommunications Service Management solving and how is that benefiting you? Unified experience and customer service experience Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![PRANAV S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "PRANAV S.") PS PRANAV S. Head - PMO - Managed Detection and Response Group Mid-Market (51-1000 emp.) 8/14/2022 "Excellent tool for business management" 4.5/5 What do you like best about ServiceNow Telecommunications Service Management? In professional business environments, servicenow is one of the best tools and helps in proper consolidation of telecommunications data Review collected by and hosted on G2.com. What do you dislike about ServiceNow Telecommunications Service Management? Nothing to highlight really. Does a great job. Review collected by and hosted on G2.com. What problems is ServiceNow Telecommunications Service Management solving and how is that benefiting you? API call based integration and customisations help integration with other applications in business Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ### There are not enough reviews of ServiceNow Telecommunications Service Management for G2 to provide buying insight. 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