Products

Whether contact center, email, chat, social media or online, use powerful tools that reveal information and insights for measurable performance improvement.

SuperChannel increases Contact Center first call resolution rates and highly improves customer experience by means of exchanging relevant information during the call with agents.

Customer-relation departments and executive management use Batvoice to boost sales and customer satisfaction, and save costs by automating scorings (compliance & satisfaction) and coaching. Batvoice is a unique AI that transcribes service calls content & picks-up on emotional cues to turn topics and paint points into best actions to improve results. It's plug & play, multilingual, with a multi-sectoral approach.

eGain AI Knowledge Hub is the industry’s most advanced AI-powered knowledge management solution, designed to empower customer service, contact center, and support teams with instant, accurate, and compliant answers across channels. Whether it’s for agents, chatbots, or self-service, the AI Knowledge Hub delivers consistent and context-aware knowledge using trusted generative AI, guided workflows, search, and analytics. Key Features: • Trusted Generative AI for safe and accurate responses • Smart

Amtelco's call center and secure messaging app enable healthcare and commercial organizations to efficiently and securely manage live calls and omnichannel traffic. The platform includes additional features such as on-call scheduling software, web-based directories, and secure messaging tools. Leading healthcare and commercial organizations utilize the Amtelco call center platform to effectively handle call traffic and enhance the user experience.

Cactus is an AI-driven answering service tailored for home service businesses, designed to ensure that every customer call is promptly addressed, every lead is efficiently booked, and existing revenue opportunities within the business are fully realized. Operating around the clock, Cactus functions as a 24/7 virtual receptionist, capturing every call and converting leads into scheduled jobs without the need for additional hires or increased budgets. Key Features and Functionality: - 24/7 C

GridForce AI is an advanced artificial intelligence platform designed to optimize and manage energy grids efficiently. By leveraging cutting-edge machine learning algorithms, it enables real-time monitoring, predictive maintenance, and intelligent decision-making for energy distribution networks. This ensures enhanced reliability, reduced operational costs, and improved sustainability for utility providers and grid operators. Key Features and Functionality: - Real-Time Monitoring: Continuously

Customer Direct is a full-service outsourced contact center and BPO provider delivering reservations, customer support, and answering services for businesses across hospitality, legal, healthcare, and home services. With live agents based in the U.S. and Mexico, Customer Direct handles everything from after-hours call coverage and overflow support to dedicated reservations teams and appointment scheduling, built around the specific compliance, tone, and service standards each industry requires.

Digital Factory is a modular cloud platform that moves the shop floor off spreadsheets and into one system. Manufacturers use it to run mobile audits (5S, TPM, EHS) with automatic PDF reports, monitor KPIs with alerts, collect and implement employee Kaizen ideas, map processes to expose waste, manage competency matrices, plan work in Kanban, run online sourcing events and connect machines and sensors through IoT. You activate only the modules you need and add the rest later, so going live takes

IPTel is a cloud-based platform that enables businesses to combine all communication channels into a single environment. It integrates IP telephony, auto-dialing, CRM, messengers, email, auto-responder, and speech analytics to provide a full cycle of customer communication and improve team efficiency. IPTel supports customization and scalability, making it the optimal solution for companies of all sizes and industries. Key features: IP Telephony (IP ATC): Continuous call management with call fo

CityReporter is an inspection application that works on mobile devices and contains modules to handle the different needs of building permit inspections, facility maintenance, fire prevention, playground safety and more.

Every patient call answered. Every urgent case routed. Around the clock. Most practices lose patient calls after 5 PM. Voicemail boxes fill up. Callbacks get missed. Patients with urgent needs wait until morning without any clinical guidance. ZynAfterHours & Triage closes that gap. Patients who call after hours, or during peak hours when hold times stretch out, reach a capable, responsive AI agent rather than a recording. The agent triages their symptoms using evidence-based clinical proto

Welkin Health is a Care Management purpose built for healthcare. We supporting a continuum of care for preventative, follow-up care and chronic Care Management.

We provide a multiplatform solution (webapp and native apps) that was created to easily keep internal communication in the bay, along with several features that serve administrative and training purposes. We also frequently share best practices and our creative and client-oriented customer success team will be there for you along the way.

The BeeHealthy platform is your one-stop-shop for digitizing your care offering with all the modules for building a modern digital-physical healthcare service provision. Integration with your existing systems enables patients and practitioners to follow the whole care pathway on one platform while combining digital and physical appointments. Features include e.g.: * Digital Clinic * Guided patient journeys * Online booking * Personal 24/7 easy access for patients * Chronic Care platform

Collectly ia an autonomous debt collection platform.

Valor Intelligent Processing, LLC, also known as “VIP,” founded September 11th, 2018, is a digital, tech-enabled and cutting edge Accounts Receivable Management (ARM) company with headquarters in Jacksonville, Florida. Valor provides enterprise level first and third party solutions for every stage of the customer account life-cycle including, but not limited to, Digital Financial Support Services, Debt Collections, CX Management, CX Strategy, Analytics and Insights, Database Management, Omnichan

Flexible, cost-effective operations outsourcing that extends the impact of your team. From seed to scale, our services are built for brands that care about quality, affordability, and culture.

Whether your customers prefer to pay over the telephone, through email, webchat, SMS, or any other digital channel, Cardprotect provides the simplest, most secure means of completing a transaction. Recognized as a Level 1 PCI DSS Service Provider and ISO 27001 certified, you can rest with peace of mind knowing that Semafone’s solutions meet the strictest security standards.

Premium Plus is a certified Zendesk implementation partner trusted by over 1,000 organisations to optimise their customer support operations. The company guides clients through every stage of their Zendesk journey, from licence procurement and implementation to ongoing optimisation and integration of advanced tools like AI Agents and Agent Copilot. With a focus on long-term partnership and continuous improvement, Premium Plus delivers tailored solutions that help businesses achieve faster suppor