Sycurio
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Whether your customers prefer to pay over the telephone, through email, webchat, SMS, or any other digital channel, Cardprotect provides the simplest, most secure means of completing a transaction. Recognized as a Level 1 PCI DSS Service Provider and ISO 27001 certified, you can rest with peace of mind knowing that Semafone’s solutions meet the strictest security standards.
Sycurio.Voice is a globally trusted PCI DSS-compliant solution designed to secure sensitive card data during phone payments. It ensures that payment card information never enters your organization, thereby reducing the costs and complexity associated with PCI compliance. Customers input their card or bank details directly via their phone keypad or through Sycurio’s Secure Speech Recognition, with the data sent directly to the payment processor through Sycurio's PCI DSS Level 1 Service Provider infrastructure. This process prevents exposure of sensitive information to your personnel, processes, and systems, enhancing customer trust and protecting your organization from data breaches. Key Features and Functionality: - DTMF Masking Technology: Utilizes Dual-Tone Multi-Frequency masking to ensure agents and remote workers can process payments without accessing card data, safeguarding both customers and staff. - Seamless Integration: Integrates with existing contact center platforms, CRM systems, payment service providers, and telecom infrastructure, facilitating smooth implementation. - Continuous Agent-Customer Interaction: Allows agents to remain connected with customers throughout the payment process, enabling real-time assistance and error correction, which improves average handling times and first-call resolution rates. - Elimination of 'Pause and Resume': Removes the need for pausing and resuming call recordings during payments, ensuring uninterrupted recordings that meet compliance and training requirements. - PCI DSS De-Scoping: Reduces the scope of PCI DSS compliance by ensuring sensitive data bypasses your environment, thereby lowering operational costs and complexity. Primary Value and Problem Solved: Sycurio.Voice addresses the critical need for secure and compliant phone payment processing by preventing sensitive payment information from entering your organization's systems. This not only mitigates the risk of data breaches but also simplifies PCI DSS compliance, reducing associated costs and complexities. By enabling agents to handle payments without accessing card data, it enhances customer trust and loyalty, while improving operational efficiency through faster payments and more productive agents.
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About
What is Sycurio?
Sycurio simplifies how organizations manage payment security & regulatory compliance while delivering a standout CX that builds lasting loyalty. Sycurio’s patented data capture methods ensure payment card data is processed in a way that protects against the risk of fraud and ensures compliance with industry regulations such as PCI DSS.
