--- title: Contact and Call Center Software Reviews meta_title: 'Contact and Call Center Software Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Contact and Call Center Software works for a business like yours. date_modified: '2026-06-17' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Contact and Call Center Software Reviews **Vendor:** Amtelco **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) ## About Contact and Call Center Software Amtelco's contact and center software empowers healthcare and commercial organizations to efficiently and securely manage live calls and omnichannel traffic. Built for mission-critical environments, the platform delivers intelligent call routing, secure messaging, on-call scheduling, and web-based directories — all within a single, unified solution. Ellie AI, Amtelco's native AI assistant, enhances these capabilities by automating routine interactions, surfacing real-time insights, and enabling smarter, faster resolutions across every touchpoint. Leading healthcare systems and commercial organizations rely on Amtelco to handle high-volume call traffic, streamline workflows, and elevate the caller experience. The platform's flexible deployment options — cloud-based or on-premises — give organizations the freedom to choose the infrastructure that best fits their operational and compliance requirements. - [View Contact and Call Center Software pricing details and edition comparison](https://www.g2.com/products/contact-and-call-center-software/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-04+07%3A17%3A34+-0500&secure%5Bsession_id%5D=fdcdcd4f-2132-4586-8bbf-5bf64af39506&secure%5Btoken%5D=ce146a4c98f78a7071b86270fa02c02e4366fcc07a3c0e6de16970d543e3d985&format=llm_user) ## Contact and Call Center Software Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Platform** - User Authorization - HIPAA Compliant Messaging - Compliant Texting - HIPAA Compliant Messaging - Compliant Emailing - HIPAA Compliant Messaging - Clinical Communication - HIPAA Compliance - HIPAA Compliance - HIPAA Compliant Messaging - Operating Systems - HIPAA Compliant Messaging - Message Lifespan - HIPAA Compliant Messaging - Workflow Enhancement - HIPAA Compliant Messaging - PCI Compliance **Channels** - Voice - Social - Live Chat - Mobile SMS - Email **Generative AI** - AI Text-to-Speech - Generative AI **Voice Recognition - AI Voice Assistants** - Voice Recognition **Additional Functionality** - Customizable Templates - AI Copilot - Third-Party Integrations - Data Import/Export - Secure Data Storage - Audit Trail - Collaboration Tools - Reporting & Statistics - Drag & Drop - Search/Filter - Archiving & Retention - Vulnerability Scanning - Customizable Reports - Data Security - Self Service Portal - Customizable Forms - For Healthcare - Document Storage - Risk Alerts - API - Generative AI - HIPAA Compliant - Activity Tracking - Access Controls/Permissions - Real-Time Reporting - Document Templates - Reminders - Compliance Tracking - Version Control - Activity Dashboard - Risk Analysis - Monitoring **Functions** - Call Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Security and privacy - AI Voice Assistants** - Encrypted communication **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Compatibility - AI Voice Assistants** - Cross platform compatibility ## Top Contact and Call Center Software Alternatives - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,595 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,507 reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,363 reviews)