---
title: Contact and Call Center Software Reviews
meta_title: 'Contact and Call Center Software Reviews 2026: Details, Pricing, & Features
  | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Contact and Call Center Software works for a business like yours.
date_modified: '2026-06-17'
parent_category:
  name: Call & Contact Center
  url: https://www.g2.com/categories/call-contact-center
---

# Contact and Call Center Software Reviews
**Vendor:** Amtelco  
**Category:** [Contact Center Software](https://www.g2.com/categories/contact-center)
## About Contact and Call Center Software
Amtelco's contact and center software empowers healthcare and commercial organizations to efficiently and securely manage live calls and omnichannel traffic. Built for mission-critical environments, the platform delivers intelligent call routing, secure messaging, on-call scheduling, and web-based directories — all within a single, unified solution. Ellie AI, Amtelco's native AI assistant, enhances these capabilities by automating routine interactions, surfacing real-time insights, and enabling smarter, faster resolutions across every touchpoint. Leading healthcare systems and commercial organizations rely on Amtelco to handle high-volume call traffic, streamline workflows, and elevate the caller experience. The platform's flexible deployment options — cloud-based or on-premises — give organizations the freedom to choose the infrastructure that best fits their operational and compliance requirements.






- [View Contact and Call Center Software pricing details and edition comparison](https://www.g2.com/products/contact-and-call-center-software/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-20+03%3A57%3A13+-0500&secure%5Bsession_id%5D=95b084ab-1c87-4251-8c69-3a47837fe505&secure%5Btoken%5D=0dbf4f118e6c762eef37013f9d50ad1dd6583043efd59431216dda2bd86ff7e7&format=llm_user)

## Contact and Call Center Software Features
**Platform**
- User Authorization - HIPAA Compliant Messaging
- Compliant Texting - HIPAA Compliant Messaging
- Compliant Emailing - HIPAA Compliant Messaging
- Clinical Communication - HIPAA Compliance
- HIPAA Compliance - HIPAA Compliant Messaging
- Operating Systems - HIPAA Compliant Messaging
- Message Lifespan - HIPAA Compliant Messaging
- Workflow Enhancement - HIPAA Compliant Messaging

**Channels**
- Voice
- Social
- Web Chat
- Mobile SMS
- Email

**Generative AI**
- AI Text-to-Speech

**Voice Recognition - AI Voice Assistants**
- Voice Recognition

**Functions**
- Session Routing
- Session Queuing
- Concurrent Calling
- Speech Analytics
- Auto Dialer
- IVR
- Inbound Screen Pop
- Persistent Data

**Speech Synthesis - AI Voice Assistants**
- Speech Synthesis
- Customizable speech
- Multiple voice actions

**Agentic AI - Contact Center**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Administrative**
- Session Summary Notes
- Administrator Access
- Reporting & Dashboards
- Session Recording
- Agent Scheduling and Assignment

**Security and privacy - AI Voice Assistants**
- Encrypted communication

**Compatibility - AI Voice Assistants**
- Cross platform compatibility

## Top Contact and Call Center Software Alternatives
  - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,550 reviews)
  - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,451 reviews)
  - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,358 reviews)