Basically I feel like anything I do through wageworks is 10 times as difficult as it should be. Some examples:
Money I've contributed "expires" in that you have to use it during a certain time period. This doesn't make sense, I made the contribution, it's my money, I should be able to use it anytime I want.
Bike Transit expenses are particularly difficult. I have to print a form, fill it out, attach receipts and then wait.. nothing gets updated online and if I want a status update I need to call and go through an automated phone tree. This is a benefit that I get through my work for free and I never use it because it's such a hassle.
I've also had to call in personally on other things that should be view-able in the web portal.. why has my claim been "pending" for so long? Oh, call the number and come to find out it's never going to be processed because there weren't enough funds in the account.
The system we used to use just gave you a debit card that had the money you'd contributed to the account, there was no paperwork or phone calls or any hassle. Review collected by and hosted on G2.com.