Best Background Check Software

How Many Background Check Software Products Does G2 Track?

Total Products under this Category: 207

Category Stats (Sep 2026)

  • Average Rating: 4.48/5 (↑0.02 vs Aug 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Asurint Background Screening Solutions (+4.34%) - Among all products in this category, Asurint Background Screening Solutions recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank Background Check Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 21,800+ Authentic Reviews
  • 207+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Background Check Software

G2 Grid® for Background Check Software plotting products by satisfaction and market presence

Highlighted products: RUN Powered by ADP, Checkr, Paycom, Mitratech AssureHire, BackgroundChecks.com, HireRight, Accurate Background, and Hireology.

Underlying data: [Grid® JSON](https://www.g2.com/categories/background-check/grids.json?focus%5B%5D=run-powered-by-adp&focus%5B%5D=checkr&focus%5B%5D=paycom&focus%5B%5D=mitratech-assurehire&focus%5B%5D=backgroundchecks-com&focus%5B%5D=hireright&focus%5B%5D=accurate-background-accurate-background&focus%5B%5D=hireology)

RUN Powered by ADP

Over 900,000 small businesses trust RUN Powered by ADP® payroll and HR to take care of their people, and get it done fast. With RUN, you can process payroll from anywhere in minutes. AI-enabled error flagging helps you avoid common payroll mistakes, and RUN automatically deducts federal, state and local payroll taxes. In addition, user-friendly HR tools simplify hiring, tracking time, and managing your people. The best part is you’re never alone, real-person support from payroll and HR professionals is just a call (or click) away. You can also stay ahead of state/federal tax laws and HR regulations with automatic updates covering all 50 states. Payroll: - Quickly and reliably pay your employees and contractors. - Save time. RUN deducts and files federal, state and local payroll taxes. - Avoid costly common payroll mistakes (with AI-enabled error flagging) before they can impact your business. - Stay on top of it all with a dashboard tailored to what you need — your next payroll date, priority to-dos, and important alerts. - Get payroll and HR resources at your fingertips with AI-powered search. - Run payroll no matter where you are, using the helpful mobile app. - You can even put recurring payroll on autopilot– we call that RUN & DONE® Human Resources: - Have peace of mind with support from payroll and HR professionals - Get help managing your team with recruiting tools, simplified onboarding, employee handbook assistance, compliance training, and more - Effortlessly offer benefits like insurance and retirement - Modernize your employee experience with automated time tracking that eliminates timecards - Take care of your people with meaningful perks, like flexible pay options and a built-in consumer discount program - Give your employees a friendly mobile payroll and HR app - Stay competitive in the hiring market with data-driven salary benchmarking insights ADP, the ADP logo RUN Powered by ADP and Always Designing for People are trademarks of ADP, Inc. All other marks are the property of their respective owners. Copyright© 2025 ADP, Inc. All rights reserved.

Average Rating: 4.7/5.0

Total Reviews: 6,292

How Do G2 Users Rate RUN Powered by ADP?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.0/10)
  • Compliance: 9.1/10 (Category avg: 8.9/10)
  • Real-Time Tracking: 9.0/10 (Category avg: 8.8/10)
  • Dashboard: 9.2/10 (Category avg: 8.8/10)

Who Is the Company Behind RUN Powered by ADP?

  • Seller: ADP
  • Company Website:
  • Year Founded: 1949
  • HQ Location: Roseland, New Jersey
  • Twitter: @ADP
    48,757 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    103,056 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, Office Manager
  • Top Industries: Construction, Accounting
  • Company Size: 81% Small, 5% Medium

What Do G2 Reviewers Say About RUN Powered by ADP?

AI-generated summary from verified user reviews

Pros
  • Users find RUN Powered by ADP to be extremely easy to use, making payroll processing quick and organized.
  • Users value the exceptional customer support of RUN Powered by ADP, enhancing their overall experience significantly.
  • Users appreciate the excellent customer support of RUN Powered by ADP, enhancing their overall experience with ease of use.
  • Users find processing payroll quick and easy, making employee payments organized and hassle-free.
  • Users value the quick and easy payroll processing of RUN Powered by ADP, simplifying employee payment management.
Cons
  • Users report experiencing poor customer support, often unable to reach help and left dealing with automated responses.
  • Users report payroll issues due to rigid templates and difficulties with tax payments and employee access.
  • Users experience frequent issues reporting problems that require multiple contacts for resolution, leading to frustration.
  • Users find the fees associated with RUN Powered by ADP to be quite high and wish for more affordability.
  • Users experience long waiting times for chat help, often leading to frustration during peak periods.

What Are Recent G2 Reviews of RUN Powered by ADP?

What Are G2 Users Discussing About RUN Powered by ADP?

Checkr

Checkr is the AI verification platform for high-stakes decisions. Checkr AI decodes messy, fragmented, hard-to-verify information about people, and delivers clear answers about a person's identity, background, and credentials. Trusted by more than 140,000 customers globally across employment, mortgage, and tenant verifications, Checkr helps businesses and individuals make more confident decisions. Checkr has offices in San Francisco, CA; Denver, CO; and Santiago, Chile. Learn more at: checkr.com.

Average Rating: 4.5/5.0

Total Reviews: 446

How Do G2 Users Rate Checkr?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.0/10)
  • Compliance: 9.2/10 (Category avg: 8.9/10)
  • Real-Time Tracking: 9.1/10 (Category avg: 8.8/10)
  • Dashboard: 9.3/10 (Category avg: 8.8/10)

Who Is the Company Behind Checkr?

  • Seller: Checkr, Inc
  • Company Website:
  • Year Founded: 2014
  • HQ Location: San Francisco, CA
  • Twitter: @checkr
    3,065 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,840 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: HR Manager, Human Resources Manager
  • Top Industries: Religious Institutions, Staffing and Recruiting
  • Company Size: 55% Medium, 25% Small

What Do G2 Reviewers Say About Checkr?

AI-generated summary from verified user reviews

Pros
  • Users find Checkr's ease of use beneficial, appreciating its quick turnaround and reliable, user-friendly interface for all parties.
  • Users value the fast and responsive background checks from Checkr, making their hiring process efficient and reliable.
  • Users appreciate the fast turnaround of background checks, making it a convenient platform for urgent hiring needs.
  • Users praise Checkr for its seamless integrations, enhancing efficiency in background checks and HR processes.
  • Users praise Checkr's helpful customer support, facilitating a user-friendly experience and reliable background checks.
Cons
  • Users face poor customer support, struggling with access issues and lengthy response times that impact time-sensitive opportunities.
  • Users face process delays with Checkr, experiencing slow responses and limited visibility into verification timelines.
  • Users experience delays with Checkr, often lacking visibility into causes and facing longer-than-expected response times.
  • Users find a lack of clarity in Checkr's results and pricing for international background checks, causing confusion.
  • Users find unclear information regarding pending employees and results, leading to confusion and frustration in the process.

What Are Recent G2 Reviews of Checkr?

What Are G2 Users Discussing About Checkr?

Paycom

Paycom is a leading human capital management software provider that helps organizations across the U.S. and internationally automate routine decisions and workflows. Through built-in decisioning logic and full-solution automation, Paycom reduces administrative burden for HR, managers and employees while streamlining HR and payroll processes. Frequently recognized by third party reviewers as one of the best payroll and HR software solutions, Paycom is used by organizations of all sizes across the U.S. and internationally to simplify workforce management and free HR teams to focus on strategic initiatives.

Average Rating: 4.6/5.0

Total Reviews: 5,213

How Do G2 Users Rate Paycom?

  • Has the product been a good partner in doing business?: 8.4/10 (Category avg: 9.0/10)
  • Compliance: 8.9/10 (Category avg: 8.9/10)
  • Real-Time Tracking: 9.0/10 (Category avg: 8.8/10)
  • Dashboard: 8.9/10 (Category avg: 8.8/10)

Who Is the Company Behind Paycom?

  • Seller: Paycom
  • Company Website:
  • Year Founded: 1998
  • HQ Location: Oklahoma City, OK
  • Twitter: @Paycom
    33,252 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    5,537 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: HR Manager, Human Resources Manager
  • Top Industries: Hospital & Health Care, Non-Profit Organization Management
  • Company Size: 21% Medium, 5% Small

What Do G2 Reviewers Say About Paycom?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Paycom, noting its simple interface and straightforward setup process.
  • Users value the effective timeclock and payroll processing of Paycom, simplifying employee access and reducing errors.
  • Users commend Paycom for their knowledgeable and responsive customer support, enhancing the overall experience with the tool.
  • Users appreciate the user-friendly payroll management with streamlined processes that enhance efficiency for HR and employees.
  • Users value the user-friendly technology of Paycom, enhancing payroll processing and time tracking effortlessly.
Cons
  • Users express frustration with Paycom's poor customer support, feeling their concerns are often met with unhelpful responses.
  • Users report a steep learning curve with Paycom, making it challenging to navigate and effectively utilize the system.
  • Users find Paycom's interface not intuitive, requiring excessive steps to accomplish tasks compared to other tools.
  • Users find Paycom's limited features frustrating, leading to dissatisfaction and a desire to revert to previous tools.
  • Users find Paycom to be not user-friendly, struggling with an unintuitive UI and complicated processes for everyday tasks.

What Are Recent G2 Reviews of Paycom?

Mitratech AssureHire

Compliant, Efficient Background Screening with a Focus on Candidate Experience Accredited by the PBSA (Professional Background Screening Association) and as a SOC2 certified provider, we deliver background screening solutions that prioritize accuracy, speed, and a positive candidate journey. Accelerate Your Hiring with Confidence: 1. Rapid, Reliable Results: Don't let slow background checks create hiring bottlenecks. Mitratech’s completes 98% of background checks in less than 24 hours. This allows you to make informed decisions quickly and secure top talent faster. 2. Embedded Compliance & Reduced Risk: Our technology simplifies critical compliance steps, including consent management and adverse action workflows, helping you maintain best practices, reduce human error, and ensure your screening process is consistently fair and legally sound. 3. Optimized Candidate Experience: Mitratech offers an intuitive, fully remote, mobile-first interface. This streamlines the process for applicants, improves completion rates, and reflects positively on your employer brand. Comprehensive Screening, Dedicated Support: Mitratech offers a wide array of screening services including criminal history, employment and education verification, drug testing, and more helping us serve diverse industry needs. Beyond technology, every client receives world-class support, providing expert guidance and unlimited support via phone, text, or email. We are committed to being a true partner in building your safe and productive workplace. Explore Mitratech for a smarter, faster, and more candidate-friendly approach to background screening.

Average Rating: 4.4/5.0

Total Reviews: 132

How Do G2 Users Rate Mitratech AssureHire?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.0/10)
  • Compliance: 9.1/10 (Category avg: 8.9/10)
  • Real-Time Tracking: 7.5/10 (Category avg: 8.8/10)
  • Dashboard: 9.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Mitratech AssureHire?

  • Seller: Mitratech
  • Company Website:
  • Year Founded: 1987
  • HQ Location: Austin, TX
  • Twitter: @MitratechLegal
    1,055 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2,105 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: HR Manager, HR Generalist
  • Top Industries: Hospital & Health Care, Manufacturing
  • Company Size: 75% Medium, 12% Small

What Do G2 Reviewers Say About Mitratech AssureHire?

AI-generated summary from verified user reviews

Pros
  • Users value the fast response time of Mitratech AssureHire, ensuring issues are resolved quickly and efficiently.
  • Users value the customized candidate management in Mitratech AssureHire, ensuring quick problem resolution and ATS integration.
  • Users value the effective communication of Mitratech AssureHire, ensuring quick resolutions and seamless ATS integration.
  • Users value the customization flexibility of Mitratech AssureHire, tailoring solutions to meet specific compliance needs efficiently.
  • Users value the ease of use of Mitratech AssureHire, benefiting from its custom platform and quick issue resolution.
Cons
  • Users express frustration over poor customer support with AssureHire, complicating resolution processes and leading to inaccurate background checks.
  • Users report inaccuracy in background checks from AssureHire, jeopardizing hiring decisions and causing significant trust issues.
  • Users report an inefficient hiring process due to poor background checks and inadequate customer support from AssureHire.
  • Users report poor applicant quality due to missed felony charges by AssureHire's inadequate background checks.
  • Users occasionally face verification issues when customer service agents lack answers, requiring escalation to resolve.

What Are Recent G2 Reviews of Mitratech AssureHire?

What Are G2 Users Discussing About Mitratech AssureHire?

BackgroundChecks.com

Streamline employee background checks and drug-testing for any size business Simple Workflow - No more data entry, paper forms, and emails. We automate collecting applicant's data, disclosures, checks, and send you alerts. Secure Data - Stop collecting Social Security Numbers (SSN) & Personal Identifiable Information (PII) on paper, faxes, or email. We secure your data with bank-grade encryption. Transparent Pricing - We keep it simple with no setup fees, no contracts, and only pay per report. Also, ask about our volume discounts. FCRA Compliance - The FCRA law requires employers to follow certain procedures with consent, adverse event notices, and disputes. We've got you covered!

Average Rating: 4.8/5.0

Total Reviews: 56

How Do G2 Users Rate BackgroundChecks.com?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.0/10)
  • Compliance: 9.9/10 (Category avg: 8.9/10)
  • Real-Time Tracking: 10.0/10 (Category avg: 8.8/10)
  • Dashboard: 9.7/10 (Category avg: 8.8/10)

Who Is the Company Behind BackgroundChecks.com?

  • Seller: HireRight
  • Company Website:
  • Year Founded: 1981
  • HQ Location: Nashville, TN
  • Twitter: @HireRight
    15,451 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    3,333 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Non-Profit Organization Management
  • Company Size: 65% Small, 35% Medium

What Do G2 Reviewers Say About BackgroundChecks.com?

AI-generated summary from verified user reviews

Pros
  • Users find the ease of use of BackgroundChecks.com remarkable, facilitating quick results and effortless navigation.
  • Users value the friendly and knowledgeable customer support at BackgroundChecks.com, enhancing their overall experience and satisfaction.
  • Users find ClearChecks' thorough research exceptional, providing peace of mind and easy communication with staff.
  • Users value the quick response time of BackgroundChecks.com, appreciating timely support and effective service delivery.
  • Users value the friendly and knowledgeable customer support at ClearChecks, making the process seamless and enjoyable.
Cons
  • Users find a lack of detail in background check procedures, complicating the understanding of testing locations and processes.
  • Users find BackgroundChecks.com somewhat expensive, but value the quality of information provided.
  • Users express frustration over limited control options, which hinder easy communication with applicants despite existing signed forms.
  • Users experience login issues that can complicate access but are resolved eventually, ensuring satisfaction with the service.
  • Users often face poor customer support, as important information isn't clear until after reaching out for assistance.

What Are Recent G2 Reviews of BackgroundChecks.com?

What Are G2 Users Discussing About BackgroundChecks.com?

HireRight

HireRight is a leading global provider of technology-driven workforce risk management and compliance solutions. We provide comprehensive background screening, verification, identification, monitoring, and drug and health screening services for approximately 34,000 customers across the globe. We offer our services via a unified global software and data platform that tightly integrates into our customers’ human capital management systems, enabling highly effective and efficient workflows for workforce hiring, onboarding, and monitoring. In 2024, we screened more than 60 million job applicants, employees, and contractors for our customers and processed more than 120 million screens. At HireRight, we help you hire the right people for the right opportunities. Our innovative employment screening solutions inform hiring decisions, giving you the clarity needed to build stronger teams. Our unified global platform spans over 200 countries and territories and integrates with more than 70 industry-leading applicant tracking systems to deliver a positive customer and candidate experience. Our industry and region-focused expertise helps you create a screening program that suits your business’s specific needs, while also supporting compliance and risk management.

Average Rating: 3.9/5.0

Total Reviews: 180

How Do G2 Users Rate HireRight?

  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.0/10)
  • Compliance: 8.5/10 (Category avg: 8.9/10)
  • Real-Time Tracking: 8.1/10 (Category avg: 8.8/10)
  • Dashboard: 8.3/10 (Category avg: 8.8/10)

Who Is the Company Behind HireRight?

  • Seller: HireRight
  • Company Website:
  • Year Founded: 1981
  • HQ Location: Nashville, TN
  • Twitter: @HireRight
    15,451 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    3,333 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Transportation/Trucking/Railroad, Hospital & Health Care
  • Company Size: 44% Large, 42% Medium

What Do G2 Reviewers Say About HireRight?

AI-generated summary from verified user reviews

Pros
  • Users value the quick response time and helpful support team of HireRight, enhancing their overall experience.
  • Users appreciate the efficient background check process of HireRight, noting quick integration and excellent customer support.
  • Users value the ease of use of HireRight, appreciating its simple interface and efficient customer support.
  • Users appreciate the efficiency of HireRight, enabling quick processing of background checks for high volumes of new hires.
  • Users value the thorough background checks provided by HireRight, enhancing trust and reliability in their hiring processes.
Cons
  • Users experience delays in receiving results, impacting the overall efficiency of the hiring process.
  • Users experience process delays with HireRight, often waiting longer than expected for background check results.
  • Users experience slow performance with HireRight, often facing delays in report completion and website responsiveness.
  • Users find that HireRight suffers from poor customer support, leading to frustration and unresolved issues.
  • Users find the service time-consuming, citing lengthy processes and delays in receiving results and documentation.

What Are Recent G2 Reviews of HireRight?

What Are G2 Users Discussing About HireRight?

Accurate Background

Accurate Background is a leading provider of compliant, automated workforce screening solutions. Leveraging proprietary technology and superior service, over 16,000 global organizations trust us to mitigate risk, reduce cost, and deliver a positive candidate screening experience. Now, background checks are a breeze. Our full suite of compliant screening services lets you verify candidate backgrounds without sacrificing individualized attention or cutting any corners. Our leading-edge technology reduces time to completion and our screening solutions are proven to work seamlessly with every major ATS platform. Our technology runs on your technology of choice – just connect your web or mobile app to our screening services and automate the background check ordering process. Your candidates can submit their background check forms directly from their laptop or mobile device.

Average Rating: 4.4/5.0

Total Reviews: 102

How Do G2 Users Rate Accurate Background?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.0/10)
  • Compliance: 9.3/10 (Category avg: 8.9/10)
  • Real-Time Tracking: 8.4/10 (Category avg: 8.8/10)
  • Dashboard: 9.2/10 (Category avg: 8.8/10)

Who Is the Company Behind Accurate Background?

  • Seller: Accurate Background
  • Company Website:
  • Year Founded: 1997
  • HQ Location: Irvine, CA
  • Twitter: @AccurateBG
    8,296 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,929 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Higher Education, Hospital & Health Care
  • Company Size: 85% Large, 29% Medium

What Do G2 Reviewers Say About Accurate Background?

AI-generated summary from verified user reviews

Pros
  • Users praise the customer support at Accurate Background for being responsive, knowledgeable, and dedicated to resolving issues.
  • Users praise the exceptional customer service from Accurate Background, noting quick responses and thorough support from dedicated reps.
  • Users value the exceptional responsiveness of their representatives, enhancing their overall experience with Accurate Background.
  • Users value the ease of use of Accurate Background's dashboard, facilitating quick and efficient package ordering.
  • Users value the fast turn-around time and seamless integration of Accurate Background checks, enhancing internal processes significantly.
Cons
  • Users experience process delays with background checks and CSR responses, leading to inefficiencies and tracking challenges.
  • Users note a need for process improvement, especially in handling background checks and data reporting challenges.
  • Users find the slow checks for background verification frustrating, particularly for international and education checks.
  • Users express frustration with delays in turnaround times for background checks, affecting overall satisfaction with the service.
  • Users experience inconsistent customer support at Accurate Background, leading to frustrations with billing and process application.

What Are Recent G2 Reviews of Accurate Background?

What Are G2 Users Discussing About Accurate Background?

Hireology

Hireology is the only hiring platform purpose-built for the unique needs of decentralized industries like healthcare, hospitality, and retail automotive. Founded in 2015 by a team of recruiting professionals who saw firsthand how traditional hiring solutions fell short, Hireology understands that hiring in your world isn’t easy—and it doesn’t look like anywhere else. That’s why we deliver software that adapts to how you operate, who you need, and what you’re working to achieve. Hireology empowers organizations to build consistent, compliant, and impactful hiring processes across every location, brand, and market. Our platform goes beyond tracking applicants—it’s an applicant action system that pinpoints what’s working, measures real business impact, and helps you attract, engage, and win the talent that drives your success. For more information, visit www.hireology.com.

Average Rating: 4.5/5.0

Total Reviews: 1,395

How Do G2 Users Rate Hireology?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.0/10)
  • Compliance: 9.2/10 (Category avg: 8.9/10)
  • Real-Time Tracking: 9.1/10 (Category avg: 8.8/10)
  • Dashboard: 9.1/10 (Category avg: 8.8/10)

Who Is the Company Behind Hireology?

  • Seller: Hireology
  • Company Website:
  • Year Founded: 2010
  • HQ Location: Chicago, IL
  • Twitter: @Hireology
    2,404 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    169 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: General Manager, Recruiter
  • Top Industries: Automotive, Hospital & Health Care
  • Company Size: 66% Medium, 26% Small

What Do G2 Reviewers Say About Hireology?

AI-generated summary from verified user reviews

Pros
  • Users find Hireology easy to use, appreciating its quick updates and straightforward functionality for managing candidates.
  • Users value the centralized job posting feature of Hireology, streamlining recruitment across multiple platforms with ease.
  • Users commend the intuitive candidate management features of Hireology, facilitating efficient recruitment and organization of applicants.
  • Users value the ease of use and effective communication features of Hireology, enhancing the recruitment process significantly.
  • Users value the navigation ease of Hireology, finding it straightforward and efficient for managing applicants.
Cons
  • Users find candidate management rigid and cumbersome, leading to inefficiencies in fast-paced hiring environments.
  • Users find the missing features in Hireology, like integration with HRIS, hinder efficiency and create extra manual work.
  • Users experience lack of clarity with features like assessments and candidate management, complicating their hiring process.
  • Users find Hireology lacking features like user-friendly onboarding and options for blind ads for confidential postings.
  • Users experience technical issues with features like assessments and onboarding, impacting reliability and ease of use.

What Are Recent G2 Reviews of Hireology?

What Are G2 Users Discussing About Hireology?

Cisive

We’re on a mission to make every workplace safer! Join the Cisive movement to onboard only the highest quality talent quickly, while eliminating bad actors that put you, your teams, & your clients at risk. Upgrade your talent solutions, streamline your hiring, and de-risk your business The Cisive Platform offers the most accurate, cost-efficient corporate background screening & monitoring services specializing in heavily regulated industries. Unlike other offerings that put your business at risk with every hire, our background checks are 99.9994% accurate, industry expert-driven, and are of the highest quality to de-risk your hiring while getting the right talent onboarded fast. Cisive Offers... • A 40+ year industry leader • 99.9994% background check accuracy • 31.8% average Time-to-Fill reduction • In-house FCRA-certified industry experts • The only provider specializing in heavily regulated industries • 14-time HRO Today's Baker's Dozen Award winner (recognizing excellence in the background screening industry) • Earned "Editor's Choice" Distinction by PCMag.com

Average Rating: 4.7/5.0

Total Reviews: 115

How Do G2 Users Rate Cisive?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.0/10)
  • Compliance: 9.2/10 (Category avg: 8.9/10)
  • Real-Time Tracking: 9.3/10 (Category avg: 8.8/10)
  • Dashboard: 9.1/10 (Category avg: 8.8/10)

Who Is the Company Behind Cisive?

  • Seller: Cisive
  • Company Website:
  • Year Founded: 1977
  • HQ Location: Easton, MD
  • LinkedIn® Page: www.linkedin.com
    778 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Transportation/Trucking/Railroad, Non-Profit Organization Management
  • Company Size: 47% Medium, 30% Large

What Do G2 Reviewers Say About Cisive?

AI-generated summary from verified user reviews

Pros
  • Users praise Cisive for their excellent customer support, highlighting quick responses and helpful assistance for various needs.
  • Users appreciate the ease of use of Cisive, praising its simplicity and seamless integration with ATS systems.
  • Users commend Cisive for its outstanding customer support, ensuring prompt assistance and user-friendly services.
  • Users highlight the exceptional responsiveness of Cisive's customer service, consistently providing quick and effective support.
  • Users value the quick response time of Cisive, praising their excellent customer support and effective communication.
Cons
  • Users express concerns about time management issues at Cisive, noting delays in receiving results and staffing challenges.
  • Users express frustration with delays in results and unclear processes affecting task execution and efficiency.
  • Users find Cisive to be a bit more expensive, yet believe the service quality justifies the cost.
  • Users experience lack of clarity in roles and processes, hindering effective task management and timely results.
  • Users express concerns about the time limitations in receiving results, affecting overall efficiency and productivity.

What Are Recent G2 Reviews of Cisive?

DISA Global Solutions

DISA Global Solutions is a comprehensive employment screening and risk management solution designed to assist organizations in making informed hiring decisions efficiently. With a focus on providing reliable and accurate background checks, DISA leverages its proprietary employment screening platform alongside a team of seasoned consultants to deliver tailored solutions that meet the unique needs of each client. Targeted primarily at medium and large enterprises, including over 30% of Fortune’s Top 500 and Forbes’ Largest Private Companies, DISA caters to businesses that require robust screening processes to mitigate risks associated with hiring. The platform is particularly beneficial for human resources departments and hiring managers who seek to streamline their recruitment processes while ensuring compliance with industry regulations. By utilizing DISA's broad suite of solutions, organizations can enhance their hiring strategies, reduce turnover rates, and build a more compliant workplace. One of the standout features of DISA is its extensive range of software integrations, which exceeds 75 partners and continues to grow. This capability enables clients to seamlessly integrate DISA's screening solutions into their existing HR systems, facilitating a more cohesive workflow. The platform offers a variety of screening options, including criminal background checks, employment verification, and drug testing, ensuring users have access to comprehensive data to inform their hiring decisions. The emphasis on data intelligence means that clients receive not only raw data but also actionable insights that can guide their recruitment strategies. Additionally, DISA's commitment to technology and expert consultation sets it apart in the employment screening industry. The combination of advanced technology and knowledgeable consultants ensures that clients receive personalized support throughout the screening process. This dual approach not only enhances the accuracy of the information provided but also empowers organizations to make faster and more confident hiring decisions. By prioritizing customer needs and continuously improving its offerings, DISA Global Solutions positions itself as a reliable partner in the employment screening landscape, helping businesses navigate the complexities of hiring with greater ease and effectiveness.

Average Rating: 4.6/5.0

Total Reviews: 99

How Do G2 Users Rate DISA Global Solutions?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.0/10)
  • Compliance: 9.6/10 (Category avg: 8.9/10)
  • Real-Time Tracking: 9.0/10 (Category avg: 8.8/10)
  • Dashboard: 9.2/10 (Category avg: 8.8/10)

Who Is the Company Behind DISA Global Solutions?

  • Seller: DISA Global Solutions
  • Company Website:
  • Year Founded: 1986
  • HQ Location: Fort Myers, US
  • Twitter: @DISAGlobal
    489 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    910 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Hospital & Health Care, Oil & Energy
  • Company Size: 48% Medium, 30% Large

What Do G2 Reviewers Say About DISA Global Solutions?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of DISA Global Solutions, finding the interface intuitive and efficient for BGV tasks.
  • Users appreciate the assessment ease of DISA Global Solutions, finding it convenient to order background and drug screens.
  • Users appreciate the convenience of DISA as a one-stop shop for hassle-free background and drug screenings.
  • Users love DISA Global Solutions for being a one-stop shop for effortless background and drug screening services.
  • Users appreciate the seamless process of DISA Global Solutions, finding it easy to use with quick results.
Cons
  • Users find the inefficient search functionality of DISA Global Solutions frustrating, complicating the process of locating necessary backgrounds.
  • Users find a lack of clarity when searching for backgrounds, complicating navigation and information retrieval.
  • Users find navigation difficult, especially when searching for specific county/state backgrounds within the Disa system.
  • Users report navigation issues when searching for backgrounds, making it hard to track pending states or counties.
  • Users find poor navigation in DISA Global Solutions makes it difficult to locate specific county/state background information.

What Are Recent G2 Reviews of DISA Global Solutions?

Certn

Building trust is important, but it doesn’t have to be hard. Certn is revolutionizing background screening with the easiest-to-use platform, 24/7 support, and fast and compliant results. Certn believes you don’t have to settle for how it’s always been done. Certn offers domestic and international criminal background checks, credit reports, reference checks, education verification, driving records, identity verification, and more, with industry-leading turnaround times. The Certn platform is easy to use and can be uniquely white-labelled. Certn integrates with your favourite applicant tracking system (ATS), including Workday, Lever, Greenhouse, Workable, and more. Certn helps businesses hire faster and manage risk, all while delivering user experiences that help them stand out. Included in the over 20,000 global teams that trust Certn are governments and multinational companies and some of the world’s biggest brands. Why wait?

Average Rating: 4.7/5.0

Total Reviews: 202

How Do G2 Users Rate Certn?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.0/10)
  • Compliance: 9.3/10 (Category avg: 8.9/10)
  • Real-Time Tracking: 8.9/10 (Category avg: 8.8/10)
  • Dashboard: 9.1/10 (Category avg: 8.8/10)

Who Is the Company Behind Certn?

  • Seller: Certn
  • Year Founded: 2016
  • HQ Location: Victoria, British Columbia
  • Twitter: @certn
    646 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    269 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 46% Small, 42% Medium

What Do G2 Reviewers Say About Certn?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of use with Certn, finding the sign-up and background check process straightforward and quick.
  • Users appreciate the 24/7 customer support of Certn, highlighting impressive turnaround times and helpful resources.
  • Users praise Certn for its fast and accurate background checks, enhancing overall user satisfaction and efficiency.
  • Users appreciate the easy setup of Certn, streamlining background checks and enhancing the hiring process efficiently.
  • Users value Certn for its rapid verification speed, often receiving results on the same day or next morning.
Cons
  • Users find the lack of detail in international checks and final reports frustrating, impacting documentation and usability.
  • Users face verification issues with unclear ID discrepancies and reliance on responsive customer support for resolution.
  • Users find the high cost of Certn challenging, despite the improvements in services offered.
  • Users find the customer support inadequate, facing slow response times and limited assistance options when needed.
  • Users experience process delays with Certn, as reference checks can take longer than expected and require follow-ups.

What Are Recent G2 Reviews of Certn?

What Are G2 Users Discussing About Certn?

Bchex

Bchex (formerly Background Investigation Bureau [BIB]) is a trusted background screening and compliance partner that helps organizations make faster, more accurate, and more responsible screening decisions. Founded in 1995, Bchex has nearly three decades of experience supporting schools, nonprofits, businesses, and membership-based organizations across the United States. Today, Bchex is trusted by 700+ school districts and thousands of organizations nationwide, with a 99% customer satisfaction score and average background check turnaround times under 12 hours. Bchex offers a modern, people-first approach to screening—combining speed, accuracy, compliance, and service—so organizations can protect their communities without unnecessary complexity or delays. Bchex Products & Services Include: Background Screening – Criminal checks, employment screening, volunteer screening, and compliance-focused reporting Chex365 – Continuous monitoring to help organizations stay informed after an initial background check is complete ChexPass – Visitor and identity management for safer facilities SecureVolunteer - End-to-end volunteer management and screening designed to simplify onboarding, ensure compliance, and protect organizations that rely on volunteers Education & Training – Including Screening Hero, Bchex’s official screening training and certification course Bchex is known for its hands-on customer support, dedicated account management, and deep understanding of screening regulations and real-world risk. The company prioritizes prevention, fairness, and trust—helping organizations create safer environments while maintaining compliance and operational efficiency. At its core, Bchex exists to help organizations screen smarter, reduce risk, and protect people- with confidence. Learn more at www.bib.com.

Average Rating: 4.7/5.0

Total Reviews: 50

How Do G2 Users Rate Bchex?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.0/10)
  • Compliance: 10.0/10 (Category avg: 8.9/10)
  • Real-Time Tracking: 10.0/10 (Category avg: 8.8/10)
  • Dashboard: 9.7/10 (Category avg: 8.8/10)

Who Is the Company Behind Bchex?

  • Seller: Bchex
  • Company Website:
  • Year Founded: 1995
  • HQ Location: Charlotte, North Carolina
  • Twitter: @bchexscreens
    221 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Education Management, Primary/Secondary Education
  • Company Size: 47% Medium, 31% Small

What Are Recent G2 Reviews of Bchex?

Zinc

Traditional background checks providers are manual, time-consuming, and slow. Zinc is different.  Founded on the belief that there’s a better way to do background checks, Zinc is an automated platform that makes your job easier and your candidates happier. Just enter a candidate’s details, select the checks you want to send, and you’re done.  With over 190 supported countries, you can be confident that you’ll get fast, accurate checks every time. Zinc automates candidate document collection and referencing follow-ups, and directly integrates with HMRC to provide employment verification in minutes — not days.  Real-time status updates keep you and your candidates in the loop, enhancing transparency and cutting down on questions. Whether you’re hiring one candidate or hundreds, re-usable check packages, custom reference questions, and an automated process mean you’ll be able to send checks in just a few clicks.  Zinc is built to integrate with your HR tech stack, including Workday, Pinpoint, HiBob, and more, so once results are in, you can go straight to your HRIS or ATS to view the results.  Zinc is serious about data security, and are SOC 2 and ISO 27001 certified.

Average Rating: 4.7/5.0

Total Reviews: 181

How Do G2 Users Rate Zinc?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.0/10)
  • Compliance: 9.4/10 (Category avg: 8.9/10)
  • Real-Time Tracking: 9.4/10 (Category avg: 8.8/10)
  • Dashboard: 9.3/10 (Category avg: 8.8/10)

Who Is the Company Behind Zinc?

  • Seller: Zinc Work
  • Company Website:
  • Year Founded: 2018
  • HQ Location: London
  • Twitter: @zinc_work
    3,019 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    178 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Financial Services
  • Company Size: 67% Medium, 22% Small

What Do G2 Reviewers Say About Zinc?

AI-generated summary from verified user reviews

Pros
  • Users find Zinc incredibly easy to use, streamlining processes and enhancing efficiency across recruitment and HR tasks.
  • Users commend Zinc for its exceptional customer support, enhancing their overall experience and satisfaction with the product.
  • Users value the quick and efficient process for candidate onboarding and background checks with Zinc.
  • Users praise Zinc for its speed and efficiency, significantly enhancing productivity and user experience with excellent support.
  • Users appreciate the seamless process of Zinc, making setup and task management quick and hassle-free.
Cons
  • Users experience poor customer support, with delays and limitations affecting their ability to get urgent assistance.
  • Users experience geographical limitations that affect access and support, particularly in specific countries like Brazil.
  • Users find limited customization options frustrating, making simple edits and individual checks inconvenient to manage.
  • Users experience slow checks and lack of information from the chatbot, leading to frustration in the process.
  • Users find the information unclear regarding outstanding checks, lacking guidance and transparency during the hiring process.

What Are Recent G2 Reviews of Zinc?

Creative Services Inc

Creative Services, Inc. (CSI) is a full-service employment screening and security consulting firm designed to assist organizations in mitigating risk, safeguarding their workplaces, and making informed hiring decisions. Established in 1976, CSI leverages decades of experience in investigative work to provide tailored screening solutions that cater to the unique needs of each client, regardless of their size or industry. CSI specializes in comprehensive background screening, offering a wide range of services that include criminal background checks, drug and health occupational screenings, social media screening, and advanced biometric identity verification. The firm serves a diverse clientele across both regulated and non-regulated sectors, such as healthcare, government, technology, energy, hospitality, and nonprofits. This extensive service portfolio ensures that employers can find the right solutions to meet their specific hiring and compliance needs, ultimately enhancing workplace safety and integrity. The company’s screening programs are designed to support the entire employee lifecycle, encompassing pre-hire screening, ongoing post-hire checks, reinvestigations, and evaluations of vendors and contractors. CSI’s platform integrates smoothly with applicant tracking systems (ATS) and human resource information systems (HRIS), facilitating streamlined workflows and delivering fast, reliable results. Additionally, CSI provides guidance on regulatory compliance and best practices, equipping clients to navigate the evolving landscape of legal and industry requirements confidently. What distinguishes Creative Services from its competitors is its human-centered approach, which combines cutting-edge technology with expert investigative insight and personalized service. The dedicated client success teams work closely with organizations to ensure prompt turnaround times, maintain clear communication, and develop solutions that align with strategic hiring and risk management objectives. With a legacy of nearly five decades, CSI has established a reputation for quality, trustworthiness, and a steadfast commitment to achieving positive client outcomes. This focus on collaboration and customization allows organizations to enhance their hiring processes while minimizing potential risks associated with employment decisions.

Average Rating: 4.9/5.0

Total Reviews: 30

How Do G2 Users Rate Creative Services Inc?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.0/10)
  • Compliance: 10.0/10 (Category avg: 8.9/10)
  • Real-Time Tracking: 10.0/10 (Category avg: 8.8/10)
  • Dashboard: 10.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Creative Services Inc?

  • Seller: Creative Services
  • Company Website:
  • Year Founded: 1976
  • HQ Location: Mansfield, US
  • LinkedIn® Page: www.linkedin.com
    60 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Higher Education
  • Company Size: 48% Medium, 42% Large

What Are Recent G2 Reviews of Creative Services Inc?

VICTIG Background Checks

VICTIG Background Checks is a comprehensive background check solution designed to assist organizations in conducting thorough pre-employment checks, drug testing, and verification processes. This service is tailored for businesses that seek to ensure compliance with the Fair Credit Reporting Act (FCRA) while maintaining a streamlined hiring process. VICTIG distinguishes itself in the industry through its user-friendly interface, rapid turnaround times, and extensive integration capabilities with various Applicant Tracking Systems (ATS). Targeted primarily at human resources professionals, recruitment agencies, and employers across diverse sectors, VICTIG Background Checks addresses the critical need for reliable applicant screening. The service offers a wide array of background check options, including nationwide criminal database searches, sex offender registry checks, and county and state criminal searches. These features empower organizations to make informed hiring decisions, thereby enhancing workplace safety and compliance with legal requirements. By providing a robust platform for background checks, VICTIG helps mitigate risks associated with hiring, ensuring that employers can trust the information they receive. In addition to criminal background checks, VICTIG provides a suite of verification services that includes employment, education, and reference verifications. This comprehensive approach allows employers to validate the credentials and experiences of potential hires, significantly reducing the risk of hiring individuals with falsified information. Furthermore, VICTIG offers drug testing services and integrates with the Federal E-Verify system, ensuring that organizations can confirm the eligibility of their employees to work in the United States. This multifaceted service not only enhances the quality of the hiring process but also aligns with legal and regulatory standards. One of the key differentiators of VICTIG is its ability to seamlessly integrate with popular ATS platforms such as UKG, Paylocity, iCIMS, Workday, Greenhouse, and Dayforce. This integration simplifies the hiring process by allowing employers to manage background checks directly within their existing systems, thus saving time and reducing administrative burdens. The streamlined workflow not only enhances efficiency but also ensures that organizations can maintain a consistent and compliant hiring process. This capability is particularly beneficial for companies looking to optimize their recruitment strategies without compromising on thoroughness. By choosing VICTIG Background Checks, organizations gain access to a reliable and efficient screening solution that meets industry standards while enhancing their overall hiring strategy. The service is accredited by the Professional Background Screening Association (PBSA), underscoring its commitment to quality and compliance. With VICTIG, businesses can confidently navigate the complexities of background screening, allowing them to focus on finding the right talent for their teams while ensuring a safe and compliant workplace environment.

Average Rating: 4.7/5.0

Total Reviews: 509

How Do G2 Users Rate VICTIG Background Checks?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.0/10)
  • Compliance: 9.5/10 (Category avg: 8.9/10)
  • Real-Time Tracking: 9.1/10 (Category avg: 8.8/10)
  • Dashboard: 9.2/10 (Category avg: 8.8/10)

Who Is the Company Behind VICTIG Background Checks?

Who Uses This Product?

  • Who Uses This: HR Generalist, HR Manager
  • Top Industries: Staffing and Recruiting, Human Resources
  • Company Size: 55% Medium, 26% Small

What Do G2 Reviewers Say About VICTIG Background Checks?

AI-generated summary from verified user reviews

Pros
  • Users commend VICTIG for their exceptional customer support, noting quick responses and easy implementation of the service.
  • Users find VICTIG Background Checks extremely user-friendly with seamless setup and excellent customer service.
  • Users highlight the quick response time of VICTIG, making background checks efficient and stress-free.
  • Users praise the fast response times of VICTIG Background Checks, enhancing support and overall experience.
  • Users appreciate the responsive customer support of VICTIG, enhancing the background check experience for employers and candidates.
Cons
  • Users face lack of clarity when dealing with incomplete data, complicating their overall experience and efficiency.
  • Users express frustration with unclear information regarding drug screen statuses and added fees, complicating their experience.
  • Users note delays in receiving background checks, particularly due to slow county response times impacting their workflow.
  • Users experience occasional process delays with VICTIG, impacting the timely completion of background checks.
  • Users express frustration with poor customer support, feeling unheard and facing communication issues during background checks.

What Are Recent G2 Reviews of VICTIG Background Checks?

Grace Savides
GS
Researched and written by Grace Savides
Updated October 3, 2024

Background Check Topics

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Learn More About Background Check Software

What is Background Check Software?

The candidate may have submitted an impressive resume, aced the skills test, and dazzled interviewers, but there is usually another important step in the process before a company extends a job offer—the background check. Businesses conduct pre-employment background checks before making a final hiring decision to verify the accuracy of the information that a candidate has presented and discover other information that might influence a hiring decision. Background check software streamlines this process by automating aspects of the process and enabling companies to manage checks for multiple candidates from a single system. 

Background check platforms are typically not standalone systems. These platforms are often developed by background check companies, which are known in the industry as credit reporting agencies (CRAs). These accredited companies use the technology to manage the process as they provide businesses with employment screening services. Depending on the provider, screenings might entail a search of public records that is automated, or conducted by humans, or a mix of both. In this way, use of the software typically must operate along with the background check services provided by a company.

What Types of Background Check Software Exist?

Background checking software products exist as standalone solutions as well as modules that are part of a larger human capital management (HCM) platform. 

Standalone solutions

These products are specifically devoted to managing pre-employment background checks. They often integrate with other HR software, including applicant tracking systems and core HR software.

HCM platform

Some HCM platforms come with an integrated background check module, which can streamline the sharing of candidate data for companies that already use that HCM.

What types of background screening products are available?

There are many kinds of checks that employers can request using background check software, but common ones include criminal records checks, motor vehicle reports, employment verification, credit checks, and drug tests.

Criminal background check

Criminal records checks are a common screening service provided during the employment process. These searches involve reviewing federal, state, and local records for a candidate’s past criminal convictions, both felonies, and misdemeanors, as well as active criminal cases that the candidate is named in. Some providers include global criminal record searches as part of their services.

Driving records check or motor vehicle report (MVR)

Reviews of a person’s driving record, sometimes known as motor vehicle record (MVR) screenings, locate information about a person’s driving history. This includes the status and class of their driver’s license and any past violations, going back a certain number of years. These checks are common for roles in which someone operates a vehicle as part of their job responsibilities.

Employment verification

Employment verification involves confirming a candidate’s employment history, including past places of employment, the dates they were employed, and their job responsibilities. Verifying these credentials helps companies ensure that they are hiring someone with the necessary experience for the role. Many providers also offer reference checking.

Education verification

Employers typically want to confirm that a candidate has the required education, qualifications, and training to succeed in the role. Background check solutions often include an option to verify a candidate’s education credentials, such as college degrees, certificates, licenses, or other specialized training. 

Credit checks

Checking a candidate’s credit history can help companies assess the integrity and financial responsibility of candidates, especially for candidates who may be dealing with a company’s finances as part of their job roles. Hiring managers should be aware that some states have laws restricting the use of credit checks in employment.

Drug screening

Background check companies that provide drug testing in the United States are certified third-party administrators (TPA) of the Substance Abuse Program Administrators Association (SAPAA). SAPAA’s national standards are recognized as the seal of excellence for the substance abuse testing and program management industry. Some industries require drug testing for all applicants to reduce the risk of accidents.

Industry-specific checks

Some background check companies might specialize in certain industries, while others provide general screening reports for a variety of industries and positions. Industries that might have specialized screening needs include construction, commercial and tribal gaming, education, finance, government, health care, hospitality, manufacturing, staffing, and transportation.

What are the Common Features of Background Check Software?

Common features of background screening software include administrative dashboards, candidate portals, analytics and reporting tools, and automated workflows. 

Dashboards: A key part of any background check software is a dashboard that provides an overview of any active checks and real-time status updates on each candidate. These dashboards allow administrators to track the progress of each pre-employment screening and view an estimate of how long it will take for each report to be completed.

Candidate portal: Platforms with candidate-facing portals enable candidates to enter information about themselves through a web interface to help speed up the process. These self-service portals also typically show candidates the status of their background check and may also send notifications or reminders, which improves the overall candidate experience. 

Automated workflows: Automation has become a growing part of many software products. For example, when an employer orders a background check, the system might automatically send a notification to the candidate, asking them to fill out documents to initiate the process. That paperwork can then be routed to the appropriate personnel for review. Companies can also develop custom workflows so that completed background checks are routed to the proper personnel for approvals or decisions.

ATS integrations: Most pre-employment screening platforms integrate with at least one applicant tracking system (ATS). ATS integrations facilitate the seamless transfer of data about candidates between the systems, which saves hiring managers the time it would take to move the data from one system to another and also reduces the potential for data entry errors. Many platforms offer an API to facilitate integrations with third-party software products. Integrating these systems also makes it easy for hiring managers to start a new background check with a few clicks.

Analytics and reporting: In addition to dashboards showing up-to-the-minute status updates for current background screenings, many platforms include analytics capabilities that facilitate a more in-depth look at background check data. These reporting tools can reveal trends in an organization’s processes, such as how long checks are taking on average, or whether completion times vary depending on location—since laws vary from state to state—or at different times of the year. They may also reveal trends in the decisions made by hiring teams, enabling companies to adjust their processes as needed. Identifying these trends can help companies identify ways to speed up the process or reach greater numbers of candidates.

Compliance tools: Automated compliance checks help administrators determine which laws and regulations apply to their pre-employment screening process. While all checks in the United States must comply with the Fair Credit Reporting Act (FCRA) and guidelines from the Equal Employment Opportunity Commission (EEOC), other laws or regulations can vary depending on where the company is located. The software can monitor compliance regulations and make sure to generate the proper forms, disclosures, and authorizations to send to candidates. At a minimum, a platform should be FCRA compliant and also adhere to the latest EEOC regulations.

What are the Benefits of Background Screening Software?

Speed up time-to-hire: In competitive recruiting environments, completing the hiring process promptly can mean the difference between adding a stellar new hire or losing out on that person to another company. As a result, reducing the turnaround time for a candidate screening is important, and faster checks offer companies a competitive advantage. Employment background check software automates the process of verifying the information candidates provide during the talent acquisition process. Many background check vendors are also increasingly relying on artificial intelligence to comb through big datasets for pertinent records to speed up the process. This reduces the time that the company needs to spend on authenticating information, freeing up time for other hiring and onboarding processes.

Maintain compliance: Employee background checks are highly regulated processes, bound by local and federal regulations, and it is important for employers to maintain compliance with these rules to avoid legal problems. But keeping track of those regulations and ensuring they are closely followed can be challenging without help. Background screening solutions provide businesses with access to up-to-date compliance knowledge, which can lower the likelihood of regulatory violations and lawsuits. The best background check services will ensure that their clients are in compliance throughout the entire process. These systems can also maintain records to prove compliance later if necessary.

Increase confidence in hiring decisions: A bad hire can cost a company thousands of dollars in recruiting expenses, productivity losses, team morale declines, and legal fees. A pre-employment background check can help the hiring team have confidence that the person they are hiring is trustworthy and won’t pose a risk to the company or its employees. Employers use background checks to verify the accuracy of the information a candidate presented during the hiring process, including that they have the qualifications required to do the job well. Employment screenings can also uncover information about a person’s history that could present workplace safety or liability risks, such as a poor driving record or a history of criminal violence.

Improve the candidate experience: Many products provide online background check services and cloud-based dashboards so that both the applicant and the human resources professional charged with overseeing the process can check on the progress of employee background checks. Giving candidates this information improves communication during the recruiting process, which can leave candidates with a more positive impression of the company and build trust. In turn, good recruiting experiences can positively impact the company’s brand and lead to greater recruiting success.

Who Uses Background Check Software?

Recruiters: Members of a hiring team are the most frequent users of pre-employment screening tools. This includes in-house recruiters at businesses as well as recruiters who work for recruiting agencies or staffing firms. Recruiters use background check platforms to initiate screenings, monitor the status, and view analytics reports about the process.

Compliance team: Employees who are responsible for maintaining a company’s compliance use background check software to ensure that the company’s employment screening processes adhere to all applicable regulations. This could include federal, state, and local laws, as well as internal company policies. A company’s attorneys may also need to access the software’s records in the event of legal issues.

Job candidates: Many background check solutions come with candidate-facing portals, which enable job seekers to monitor the status of a screening that their prospective employer is conducting. These portals often include status dashboards and may also have the ability to send notifications or messages at different stages of the process.

Software Related to Background Check Software

Related solutions that can be used together with employment background check software include:

Applicant tracking systems (ATS): Most background screening platforms integrate with at least one ATS. These integrations facilitate the seamless transfer of data as candidates move through the hiring pipeline, which can speed up the process and reduce errors. It also enables recruiters to order background checks and view candidate information from the same screen, improving hiring workflows. 

Core HR software: Background check solutions also integrate with core HR software or HRMS & HCM software, both of which contain employee documents and data. Connections between these systems streamline the transfer and sharing of employee data, both during the talent acquisition process as well as once the candidate is hired.

Challenges with Background Check Software

Background check solutions can come with their own set of challenges. 

Compliance: One of the biggest reasons companies use employment screening services is also one that can cause difficulties — the provider’s ability to help companies maintain compliance. The various laws and regulations that govern background checks must be followed to avoid fines, lawsuits, and other issues. However, companies ordering the screening typically rely on the background check provider to ensure they are following the proper procedures and are current on the latest requirements. Platforms that lack strong compliance capabilities could open up employers to legal troubles, especially in the case of adverse actions, which refers to an employment decision that negatively impacts a candidate due to information that appeared on a background check. Buyers of background check services should make sure to ask software providers how they ensure that their platform incorporates the latest compliance regulations.

Timeliness: Speed matters when it comes to recruiting, but background checks can sometimes be a bottleneck in the process if the results are not returned on time. The time that a background check takes can vary, depending on the number of screens the employer orders and how easy it is to access the information. Background check companies that take too long to return results could hurt a company’s recruiting efforts, as strong candidates might look elsewhere. Platforms that offer unrealistic estimates for when a screening will come in can also cause issues in the process. 

Accuracy of information: A key reason employers run background checks is to confirm the accuracy of the information that the candidate included during the process, so the reliability of the information contained in reports is critical. Background screenings that turn up inaccurate information about a candidate or fail to uncover important details about the candidate’s background can cause serious issues for both the employer and the candidate. Companies should have confidence that the pre-employment screening tools have systems in place to confirm the accuracy of the information that the platform produces.

Which Companies Should Buy Background Check Software?

Nearly every industry can benefit from implementing background check software into their hiring process. But some industries, in particular, are particularly reliant on these solutions.

Construction: The construction industry uses background check services to maintain workplace safety and ensure that its workers have the required licenses and skills to do the job.

Retail and hospitality: Industries in which turnover rates are higher, such as retail and hospitality, require that employers can quickly conduct background checks to ensure they are fully staffed, especially during peak seasons. 

Healthcare: For healthcare roles, especially those that require direct contact with patients, employers must verify the backgrounds of employees to ensure they have the required licenses and certifications. Background check software helps businesses monitor compliance regulations in this heavily regulated industry.

Nonprofits: Volunteer organizations use background screenings to identify whether there is anything in a prospective volunteer’s past that could make them a poor fit for working with the organization’s clients, and even expose the nonprofit to lawsuits or bad press.

Staffing: Because they deal with a high volume of candidates, staffing agencies rely on background check tools to efficiently screen clients and place them in jobs faster.

How to Buy Background Check Software

Requirements Gathering (RFI/RFP) for Background Check Software

When gathering requirements for software, buyers should consider the kinds of employment screenings that the company is likely to use most often. Different background check providers may offer various screening types, so companies should know upfront which pre-employment screening products their ideal provider must have. Companies should also consider which other features are important to them in a background check solution, such as dashboards, notifications, and candidate portals. Since there are different approaches to completing background screenings, buyers should also think about whether they are comfortable with computers and algorithms doing much of the searching, or if they would prefer for humans to be doing more of that work.

Compare Background Check Software Products

Create a long list

An initial list of potential background screening services should include any products that meet the company’s basic requirements. At this point, buyers should be aiming to get a sense of the features of potential solutions and the kinds of services they can provide. 

Create a short list

After a long list has been created, it’s time to look at each product in more detail to determine if it will meet the company’s needs and deserves to be put on their short list. This should include evaluating additional features of each product beyond the ones identified as essential to determine if that additional functionality would bring additional benefits to the company’s recruiting process.

Conduct demos

By the time the company is ready to conduct demos, buyers should have a sense of the features that products on the short list offer and be ready to evaluate how effectively those features meet the organization’s needs. Sellers should walk buyers through how the company conducts the background check from beginning to end. Buyers should consider the user interface of the platform and whether the information on sample reports is easy to access and understand. Demos are also a good time to ask questions about how long screenings take on average, how the company maintains compliance with laws and regulations, and how well the software integrates with the buyer’s existing systems.

Selection of Background Check Software

Choose a selection team

The selection team should include any stakeholders who might be using the product, including a company’s recruiting team and any other relevant HR personnel.

Negotiation

After narrowing in on a preferred product, it’s time to negotiate a pricing package. Buyers must consider the pricing model of the software, including whether the software comes with a monthly or annual fee and how much different types of screens cost. Buyers can sometimes negotiate discounts if they buy a package that contains a larger number of screens. Pricing can also vary by how thorough each search is and how long it takes to complete. 

Final decision

HR leaders are likely to make the final decision on which platform to use since a background check vendor will have a key role in protecting the company’s reputation and reducing its legal risk.

What Does Background Check Software Cost?

The cost of a background check typically varies by how many different screenings it includes and which screenings are being done. A basic screening might cost as little as $10 per report, while more complicated screenings that include searching court records, sex offender databases, credit reports, and other data sources could cost $100 or more per report.

Return on Investment (ROI)

Buyers should consider whether their background check provider is giving them confidence in their hiring decisions while also providing efficient services at a competitive price. Analyzing whether the company’s time-to-hire is improved after implementing the software can be a key way to evaluate the ROI of the system.

Implementation of Background Check Software

How is Background Check Software Implemented?

Many modern background check systems are cloud-based, so implementation often involves setting up user accounts and having users log into a portal through a web browser. 

Who is Responsible for Background Check Software Implementation?

Recruiters and other HR personnel are the most likely users of background check software and are likely to be the ones leading the implementation, with assistance from IT staff.

What Does the Implementation Process Look Like for Background Check Software?

The background check vendor will likely create user accounts during implementation and ensure each user can log into the system. Training should be provided to walk buyers through the capabilities of the software and general workflows. Companies will also need to work with the background check provider to integrate their existing applicant tracking system or core HR software into the new platform. 

When Should You Implement Background Check Software?

Employment background check software can be implemented at any time. For companies in industries that see large seasonal fluctuations in hiring volume, it would be prudent to implement the system well in advance of their peak hiring season to ensure hiring teams are well trained before they need to handle a large volume of candidates.