EdAssist Reviews & Product Details

EdAssist Overview

What is EdAssist?

EdAssist provides strategic tuition assistance solutions that drive employee performance, build talent pools, and deliver impressive ROI.

EdAssist Details
Website
Product Description

EdAssist provides strategic tuition assistance solutions that drive employee performance, build talent pools, and deliver impressive ROI.


Seller Details
Seller
Bright Horizons Family Solutions, LLC
Company Website
HQ Location
Watertown, MA
Twitter
@BrightHorizons
23,176 Twitter followers
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EdAssist Reviews

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GH
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
Describe the project or task the provider helped with:

I am honestly shocked that they have any clients at all and haven't been shut down yet. No employee is on the same page with regard to process and most of the agents are not helpful and go out of their way to purposely answer your questions with one-word responses as if I am bothering them. I've had multiple conversations with reps that all tell me contradicting processes. When I finally got them to agree to reinstate my application, they edited my application and here we go again with misleading, inaccurate, and contradictory directions. Now I am asked to provide one thing and someone else tells me I don't need it then I am told to provide something different by another rep.

In short, their goal is to reimburse as little as possible and drag everything out so they can find a way to deny your reimbursement.

This is a pyramid scheme and companies that partake in this are getting lied to and taken advantage of. This is not a company benefit it's a headache. Review collected by and hosted on G2.com.

What do you like best?

The one representative out of 10 or so that I spoke with was pleasant and helpful. Review collected by and hosted on G2.com.

What do you dislike?

The entire experience is not customer-centric. They do not care about their end-user and they clearly do not have internal processes that are clear to their own employees. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

I am trying to resolve and be reimbursed for my 3.8 GPA at a top 20 business school, but I have yet to be reimbursed. Review collected by and hosted on G2.com.

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OF
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
Describe the project or task the provider helped with:

EdAssist has made it impossible to claim tuition reimbursement. They repeatedly reject perfectly composed applications, claiming "information is missing." I am convinced it is their goal to make it as difficult as possible for claimants to get the benefits they are entitled. Review collected by and hosted on G2.com.

What do you like best?

Nothing, terrible and unethical company. Review collected by and hosted on G2.com.

What do you dislike?

They are interested in wearing you down so much that it starts to seem worth it to simply give up on claiming the benefits. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

Count on an uphill battle Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

Reveals how sad humanity can be. Review collected by and hosted on G2.com.

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TC
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
Describe the project or task the provider helped with:

This program is for tuition assistance and reimbursement for employees pursuing employer-sponsered degrees. It is used for grades validations and payment processing. Review collected by and hosted on G2.com.

What do you like best?

It is convenient to have all applications handled through one hub. On an individual level, tuition history is easily accessible, and charges for books or added fees can be added later through the Comments section, where an EdAssist employee will take care of the adjustment once a receipt is uploaded. Payment processing is within 2 pay cycles, which is relatively quick. Review collected by and hosted on G2.com.

What do you dislike?

The interface is terribly unfriendly. Fees cannot be organized in a logical way, and tuition and technology fees have to be listed under a course as if they were "course related," though they are not listed as such by the university. This has caused much confusion. Often times, reimbursement filings are rejected because of personal preferences on the end of the EdAssist employees. If they don't understand a particular receipt or bill, it is sent back, adding days to the process. Explanations on how to claim fees are unclear and difficult to locate on the website. Response time is also often slow, taking up to a week in some cases. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

Read the fine print, ask lots of questions, and adequately train your employees before implementing this software. Expect delays and complications with applications and approvals. Once the approval goes through, though, the payment process is smooth. Review collected by and hosted on G2.com.

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