I am honestly shocked that they have any clients at all and haven't been shut down yet. No employee is on the same page with regard to process and most of the agents are not helpful and go out of their way to purposely answer your questions with one-word responses as if I am bothering them. I've had multiple conversations with reps that all tell me contradicting processes. When I finally got them to agree to reinstate my application, they edited my application and here we go again with misleading, inaccurate, and contradictory directions. Now I am asked to provide one thing and someone else tells me I don't need it then I am told to provide something different by another rep.
In short, their goal is to reimburse as little as possible and drag everything out so they can find a way to deny your reimbursement.
This is a pyramid scheme and companies that partake in this are getting lied to and taken advantage of. This is not a company benefit it's a headache. Review collected by and hosted on G2.com.