Name: UNUM
Rating: 4.2 (7 reviews)

AC

Verified User in Computer & Network Security

Mid-Market (51-1000 emp.)

5/1/2026

"Fast, Reliable Customer Service Support"

5/5

What do you like best about UNUM?

Customer service! Employees going on leave want answers quickly and UNUM provides that support Review collected by and hosted on G2.com.

What do you dislike about UNUM?

SOMETIMES - UNUM sends paper notifications not emails and they get missed. Review collected by and hosted on G2.com.

JH

Joy H.

HR Director

Mid-Market (51-1000 emp.)

8/15/2023

"Decent coverage - confusing administration"

3.5/5

What do you like best about UNUM?

Variety of offerings for employees to choose from and company to provide Review collected by and hosted on G2.com.

What do you dislike about UNUM?

Some of the coverages are a bit high, but don't often increase. The website billing/administration is a bit confusing at times Review collected by and hosted on G2.com.

Recommendations to others considering UNUM:

Ensure that you understand all of the coverages and extras that are included. Always check bills to ensure the employee voluntary life and accident costs are consistent with the employee deductions. Review collected by and hosted on G2.com.

What problems is UNUM solving and how is that benefiting you?

Insurance - life, accident

Disability - short-term, long-term

Wellness - Critical Illness prevention/coverage, EAP Review collected by and hosted on G2.com.

KS

Katie S.

Senior Marketing Executive

Small-Business (50 or fewer emp.)

6/13/2022

"Genuine review of UNUM"

4.5/5

Describe the project or task UNUM helped with:

Social media grid planning for aesthetic purposes Review collected by and hosted on G2.com.

What do you like best about UNUM?

I was able to see all current grid posts on one page Review collected by and hosted on G2.com.

What do you dislike about UNUM?

Could often be a bit glitchy, but if you are happy to overlook this you will get on with it fine! Review collected by and hosted on G2.com.

Recommendations to others considering UNUM:

Ignore the glitches as you won't regret using it and will reap the benefits! Review collected by and hosted on G2.com.

What problems is UNUM solving and how is that benefiting you?

We were able to plan grid posts up to 6 weeks in advance for all social media instagram content which is where most sales are made Review collected by and hosted on G2.com.

TH

Tina H.

Chief of Staff

Small-Business (50 or fewer emp.)

7/6/2021

"Helpful and generally intuitive for both admins and users!"

4.5/5

Describe the project or task UNUM helped with:

We use UNUM to manage our STD, LTD, and life insurance. We've had a couple of folks need to put in claims for STD, and it's been easy for both them and us! Anytime we've gotten stuck or needed help, their customer service team has been fantastic. Review collected by and hosted on G2.com.

What do you like best about UNUM?

Straightforward and easy to understand. Simple to make changes (adding/removing employees, changing salaries, etc.). Excellent customer service and generally intuitive UI. Review collected by and hosted on G2.com.

What do you dislike about UNUM?

As an admin, it can be a little confusing to go through the STD claim process for the first time. The system is a little clunky, but once you understand where everything is, it all makes sense! Review collected by and hosted on G2.com.

What problems is UNUM solving and how is that benefiting you?

UNUM helps us efficiently manage our STD, LTD, and life insurance benefits for the entire company! Review collected by and hosted on G2.com.

JC

Joy C.

HR Director

Mid-Market (51-1000 emp.)

9/24/2019

"Good product base."

4/5

Describe the project or task UNUM helped with:

Insurance administration Review collected by and hosted on G2.com.

What do you like best about UNUM?

The company has a good product base that is desirable to employers/employees. Review collected by and hosted on G2.com.

What do you dislike about UNUM?

When purchasing multiple products it is sometimes hard to navigate who to contact for questions and/or understand additional products that could enhance your offerings. Review collected by and hosted on G2.com.

Recommendations to others considering UNUM:

Ensure you have an understanding of the full line of products offered/included. Review collected by and hosted on G2.com.

What problems is UNUM solving and how is that benefiting you?

Offering multiple benefits to employees which contributes to overall employee satisfaction. Review collected by and hosted on G2.com.

MM

Verified User in Mechanical or Industrial Engineering

Mid-Market (51-1000 emp.)

10/16/2019

"Unum"

3/5

Describe the project or task UNUM helped with:

Unum helps are employees easliy sumbit a claim for std and fmla Review collected by and hosted on G2.com.

What do you like best about UNUM?

That are employees can contact them directly and unum will walk them through the process Review collected by and hosted on G2.com.

What do you dislike about UNUM?

I disliked that they used the wrong company's policy and seems that they dont updated there information on employees Review collected by and hosted on G2.com.

Recommendations to others considering UNUM:

Not recommended Review collected by and hosted on G2.com.

What problems is UNUM solving and how is that benefiting you?

We utilize unum to manage our std,fmla and Ltd Review collected by and hosted on G2.com.

TB

Verified User in Banking

Enterprise (> 1000 emp.)

5/19/2018

"Easy to work with "

5/5

Describe the project or task UNUM helped with:

I had to be on unexpected fmla and the UNUM app was fabulous. I’m glad my company used them. Review collected by and hosted on G2.com.

What do you like best about UNUM?

Ease of app use. UNUM makes it easy to fulfill fmla documentation requirements. Review collected by and hosted on G2.com.

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