Nava Benefits Reviews & Provider Details

I really appreciate how Nava Benefits takes a more personal approach to benefits management and strategy, helping us map out a wide range of options and highlighting the significant impacts from an employee standpoint. They help ensure our benefits remain affordable for both our organization and employees, and their support team is fantastic at resolving complex benefits billing or coverage issues. They are an extension of our benefits team, supporting employees, developing communication materials, and driving annual compliance. Their experts have deep applicable knowledge from their backgrounds, which truly impacts how they support us. The Nava HQ app is really helpful for our internal team to quickly find information, create resources, and handle benefits communications. Review collected by and hosted on G2.com.

Nothing, I love Nava Review collected by and hosted on G2.com.

I appreciate that Nava Benefits is an immediate resource for any employee-facing issues, which is crucial for us to handle things quickly. They are also very responsive to backend issues with our main medical provider or any auxiliary items. I like their assistance in preparing reports, reconciling, and confirming everything is in order, both for employee-facing and backend processes, which saves us time to focus on our employee programs and other support initiatives. I find value in their virtual trainings, especially during open enrollment periods, where they've consistently guided us successfully. Nava Benefits makes it easy to rely on their expertise and be timely with next steps. The ease of working with their staff and getting timely solutions is what I like most. Their customer service-focused and technology-driven approach is outstanding. I also appreciate how easily the Employee Navigator integrates with our payroll system, and I like that our employees can easily access their information and support through the Nava Benefits app. Review collected by and hosted on G2.com.

We do not have any complaints at this time. Review collected by and hosted on G2.com.

My service team is excellent. They’re responsive and professional, and they stay solution-oriented in how they handle requests. Review collected by and hosted on G2.com.

There has been some turnover, but the team has overcome all issues, and that hasn't impacted the level of service we receive. Review collected by and hosted on G2.com.

What I like best about Nava Benefits is their proactive, hands-on approach that truly feels like an extension of the HR team—they simplify complex benefits processes, provide outstanding employee support through their digital tools and advocates, all while making the experience feel personal and seamless. Review collected by and hosted on G2.com.

I have no dislikes - Nava Benefits has consistently delivered great service, making benefits management easier, more efficient, and more employee-friendly. Review collected by and hosted on G2.com.

I really appreciate how proactive they are when assembling a benefits package. Rather than leaving us to handle everything and simply having a brokerage approve it, Nava actively collaborates to develop creative solutions and takes the time to explain the reasoning behind their recommendations, even if those suggestions align with our current approach. I also value their strong client focus. It's great that I can direct any employee to the Nava app, where they can reach out to the customer support team with any questions, eliminating the need for me to act as an intermediary. They also just introduced an AI feature that helps you streamline your benefits questions and provides answers that used to be difficult to obtain. Review collected by and hosted on G2.com.

Honestly, I have no complaints. Everything has been excellent so far, from the prompt communication with the team to the support provided by the Partner. We have always felt informed and supported, never left in the dark or with unanswered questions. Review collected by and hosted on G2.com.

The client and manager support is excellent—always responsive, attentive, and, most importantly, they consistently follow through and deliver on what they promise. I really appreciate their platforms, such as Employee Navigator and Mineral. Review collected by and hosted on G2.com.

Truly, nothing. They do it all! Very happy with Nava. Review collected by and hosted on G2.com.

They will listen to what you're hoping to achieve and then create a roadmap on how to achieve it. Review collected by and hosted on G2.com.

We haven't really ran into any issues with Nava so nothing comes to mind. Review collected by and hosted on G2.com.

When it was time for renewal, they did a full presentation for me and my team. It was very clear, concise, and made it easy for us to make the best decisions for the team. Review collected by and hosted on G2.com.

I really want the app to work for us, I am patient and believe that eventually it will. Review collected by and hosted on G2.com.

Accurate customer service, you always talk to a real person. I can pick up the phone and speak to my Nava rep whenever needed. Review collected by and hosted on G2.com.

They are not actually in my office, LOL, but I have no dislikes. Review collected by and hosted on G2.com.

Our account Manager has been amazing Heather! Her response time and how comfortable she makes me feel to go to her for additional support makes me feel great about the partnership with Nava, as they have made themselves available time after time. Review collected by and hosted on G2.com.

I would like to see if Nava can send HR professionals to a monthly or quarterly in person knowledge meeting were HR professionals and other administrators get together to learn and discuss current law changes, or just a monthly in person training. This was something I really appreciated from companies I have worked with in the past. Review collected by and hosted on G2.com.