Mercer

3.8
(3)

Mercer is a consulting firm that help companies to transform talent, health, retirement, and investments and drive results.

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Mercer Reviews

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Mercer review by Christian M.
Christian M.
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"Seamless and Easy"

Describe the project or task the product helped with:

Mercer Marketplace is by far the easiest benefits enrollment system we have used. As an employee, I am able to see the full details of everything I am offered in a way that is easy to read and easy to comprehend.

What do you like best?

It's modern design and interface makes it easy to use, but is also easy on the eyes. Reading through documents to find the best plan that fits your needs becomes a pain free task.

What do you dislike?

There are some bugs here and there, but certainly nothing that would be considered a deal breaker.

Recommendations to others considering the product:

If you do not have many benefit options within your company, another software may do. But Mercer Marketplace should certainly be in the running.

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Mercer review by Team Member
Team Member
Validated Reviewer
Review Source
content

"Thus far it's been a great experience"

Describe the project or task the product helped with:

We've partnered with them to enhance our brand awareness and client product knowledge.

What do you like best?

They're incredibly responsive and come with ideas. It's been a great opportunity to learn and grow.

What do you dislike?

Can't really think of anything - it's been a good experience, just still new.

Recommendations to others considering the product:

As it is with any partner, make sure you have a solid and transparent communication with someone on your and their teams to ensure goals are clear on both ends.

What Benefits Administration Services solution do you use?

Thanks for letting us know!
Mercer review by Team Member in Information Technology and Services
Team Member in Information Technology and Services
Validated Reviewer
Review Source
content

"Mercer"

Describe the project or task the product helped with:

We reviewed service provider for benefits administration.

What do you like best?

The implementation team was very professional and customer service driven.

What do you dislike?

was not able to provide dedicated call center team.

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