My service team is excellent. They’re responsive and professional, and they stay solution-oriented in how they handle requests.

I really appreciate how Nava Benefits takes a more personal approach to benefits management and strategy, helping us map out a wide range of options and highlighting the significant impacts from an employee standpoint. They help ensure our benefits remain affordable for both our organization and employees, and their support team is fantastic at resolving complex benefits billing or coverage issues. They are an extension of our benefits team, supporting employees, developing communication materials, and driving annual compliance. Their experts have deep applicable knowledge from their backgrounds, which truly impacts how they support us. The Nava HQ app is really helpful for our internal team to quickly find information, create resources, and handle benefits communications.

I appreciate that Nava Benefits is an immediate resource for any employee-facing issues, which is crucial for us to handle things quickly. They are also very responsive to backend issues with our main medical provider or any auxiliary items. I like their assistance in preparing reports, reconciling, and confirming everything is in order, both for employee-facing and backend processes, which saves us time to focus on our employee programs and other support initiatives. I find value in their virtual trainings, especially during open enrollment periods, where they've consistently guided us successfully. Nava Benefits makes it easy to rely on their expertise and be timely with next steps. The ease of working with their staff and getting timely solutions is what I like most. Their customer service-focused and technology-driven approach is outstanding. I also appreciate how easily the Employee Navigator integrates with our payroll system, and I like that our employees can easily access their information and support through the Nava Benefits app.